Technical Support Specialist
City of Philadelphia · Philadelphia, PA · Mid Level · Cloud, IT and infrastructure · posted 3 days ago
City of Philadelphia · Philadelphia, PA · posted 74 days ago
By AtiveSite · Published 07/11/2026 · Updated 09/11/2026 · Every figure is linked to its source below.
| Employer | City of Philadelphia |
|---|---|
| Location | Philadelphia, Pennsylvania |
| Field | Operations and Management › Business operations and strategy |
| Level | Mid Level |
| Source category | Education |
| Posted | 2026-08-27 (74 days ago) |
| Work arrangement | On-site at the location listed |
| Pay | Not published in the source listing |
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What We Offer:
Impact - The work you do here matters to millions.
Growth - Philadelphia is growing, why not grow with it?
Diversity & Inclusion - Find a career in a place where everyone belongs.
Benefits - We care about your well being.
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Business Analyst reports to the Enterprise & Governance PMO Operations Manager. This role is responsible for guiding the success of the technology and services related to various business processes that align with the City’s technological strategic priorities and future-state agile, digital city experience. Working with cross-functional technology teams and business process stakeholders, they will oversee technology related business process initiatives from requirements through implementation, assessment, testing, and continuous enhancement. In this role, the Business Analyst will be the ‘voice of the customer,’ focusing on needs, expectations, understandings, and desires of the OIT and business process stakeholders to improve processes and increase satisfaction.
As a member of the Enterprise and Governance PMO, the Business Analyst is expected to uphold the organization’s mission and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within the Enterprise and Governance PMO.
Essential Functions
Business Process Discovery and Management
• Advocate for the value of various business processes and encourage their use.
• Lead requirements gathering (including interviewing users, analyzing work processes and operations, establishing solution objectives, and evaluating systems functionality) to uncover insights about various business processes and opportunities to improve existing services and explore new ones.
• Work closely with development and support teams during business process related projects, including writing use cases and assisting in prioritization of features and functionality for systems.
• Contribute to the planning for new or enhanced IT services or service bundles based on partner input and knowledge of OIT policies and standards.
• Research, investigate, and promote the use of existing and emerging technologies to support or enhance IT operations and/or work.
• Perform initial testing of enhancements and provide feedback to developers as needed. Coordinate with subject matter experts on second level testing.
• Keen ability to determine when to apply Project Management principles.
• Contribute to Project and Portfolio Management.
• Ask smart questions, take risks, and champion new ideas.
Relationship Management
• Build and maintain collaborative and consultative relationships with customers and central OIT areas related to specific business processes being managed and serve as primary point of contact for IT coordination of services, communication, and planning around those business processes.
• Gain an in-depth understanding of OIT’s processes and requirements.
• Conduct regular reviews, priority-setting, and planning sessions with customers and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within customer departments and OIT.
• Monitor, evaluate, and regularly report to Enterprise & Governance PMO leadership on business process-related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.
included major course work in Computer Science or Information Systems
OR
An equivalent combination of education and experience
• Minimum seven (7) years’ work experience, preferably within IT, and five (5) years business analysis experience
• Extensive experience with relevant tools such as MS Excel, Project, PowerPoint, and Visio.
• Experience in leading or managing projects is a plus.
• Experience implementing Organizational Change Management is a plus.
• Experience working in a large governmental environment preferred.
Competencies, Knowledge, Skills and Abilities
• Demonstrated ability to think strategically about the application of technology to solve business problems and develop user/business-driven technology strategies and plans.
• Ability to work with end users to understand and analyze business processes, define requirements, and assess technologies to determine fit for client needs; and with technical staff to translate those requirements into appropriate technical specifications.
• Exceptional communication skills, with the ability to communicate technical concepts and information to non-technical audiences in a compelling and empowering way.
• Deep commitment to developing and delivering modern, user-centered, and value-producing technology products, systems, and services in a collaborative way.
• Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
Salary: $75k-$85k
Salary cannot exceed $85,000
Important: To apply, candidates must provide a cover letter and a resume.
Work Setting: in-person (onsite)
Discover the Perks of Being a City of Philadelphia Employee:
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.
Field: Operations and Management Sub-niche: Business operations and strategy All jobs at City of Philadelphia Jobs in Pennsylvania Jobs in Philadelphia, PA Philadelphia city guide Pennsylvania state guide Philadelphia County economy
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This is a Mid Level role in the Operations and Management field (Business operations and strategy) at City of Philadelphia. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.
We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.
Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.
This is editorial guidance, not information from the employer.
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The job is in Philadelphia, PA. Below is what the official statistics say about living and working there.
How Philadelphia compares. Among the 100 largest places in Pennsylvania, Philadelphia is #1 by population, #96 for long commutes (#1 = fewest), #80 for rent (#1 = cheapest), #22 for remote work (#1 = most). Its county, Philadelphia County, is #4 of 67 counties for average pay ($83,187).
Philadelphia has 1,579,706 residents (ACS 2020–2024), about 12.1% of the population of Pennsylvania. It covers 134 square miles of land, which works out to roughly 11,760 people per square mile. The median age is 35.3, 14% younger than the state median (35.3 against 40.9).
The median gross rent is $1,397 a month (rent plus utilities), 16% above the state median ($1,397 against $1,209). Over a year that is 27.1% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $243,100, which is 3.9 times the median household income ($61,953); a ratio under 4 usually means ownership is within reach for many households. 51.8% of households own their home, 25% below the state average (51.8% against 69.3%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.
The Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metropolitan area has 2,897,830 jobs in the BLS wage survey, and the median pay across all occupations is $54,310 a year, 7% above the national median ($54,310 against $50,980). The biggest occupation groups are office and administrative support (320,580 jobs, median $49,040); transportation and material moving (247,580 jobs, median $44,740); food preparation and serving related (235,150 jobs, median $34,710). The area is most specialised in healthcare support (1.5 times) and legal (1.4 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($131,960) and computer and mathematical ($107,250). In 2026M09 the unemployment rate of Philadelphia County was 4.3%. 63.6% of residents aged 16 and over are in the labour force. The city lies in Philadelphia County; its jobs, pay by industry and GDP are on the county page.
Among workers, 46.0% drive alone, 16.7% use public transit, 7.1% walk, 18.4% work from home. 23.9% of workers commute 45 minutes or more, 46% above the state average (23.9% against 16.4%).
35.4% of adults aged 25 and over hold a bachelor's degree or higher, about the same as the state share (35.4% against 35.2%). 15.2% of residents were born outside the United States, 97% above the state share (15.2% against 7.7%). The poverty rate is 21.4%, 82% above the state rate (21.4% against 11.7%).
The warmest month is Jul, averaging 76°F (24.6°C), and the coolest is Jan at 30°F (-1.0°C). About 1,228 mm (48 inches) of precipitation falls in a year; Jul is the wettest month (124 mm) and Jan the driest (78 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.
Closest cities in this guide: Bala Cynwyd (5 miles, rent 35% higher); Camden (5 miles, rent 12% lower); Collingswood (7 miles, rent 7% higher); Cherry Hill Mall (8 miles, rent 53% higher). Rent differences are against Philadelphia; use the Compare tab to put any two cities side by side.
Full guide to Philadelphia →Pennsylvania guideAll jobs in Philadelphia
These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.
Places within 50 miles (straight line) of Philadelphia, PA that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.
| Place ⇅ | Distance from the job city ⇅ | Median rent ⇅ | Median home value ⇅ | Median household income ⇅ | Commute 45+ min ⇅ | Rent as % of occupation pay ⇅ | Open jobs there ⇅ |
|---|---|---|---|---|---|---|---|
| Philadelphia, PA | 0 mi | $1,397 | $243,100 | $61,953 | 23.9% | n/a | Jobs |
| Bala Cynwyd, PA | 5 mi | $1,886 | $640,400 | $150,000 | 17.8% | n/a | — |
| Camden, NJ | 5 mi | $1,226 | $112,000 | $40,546 | 10.1% | n/a | — |
| Collingswood, NJ | 7 mi | $1,488 | $380,400 | $90,184 | 15.1% | n/a | — |
| Cherry Hill Mall, NJ | 8 mi | $2,132 | $341,200 | $103,708 | 19.6% | n/a | — |
| Westmont, NJ | 8 mi | $1,754 | $422,200 | $115,317 | 13.8% | n/a | — |
| Yeadon, PA | 8 mi | $1,213 | $182,800 | $49,759 | 21.7% | n/a | — |
| Roslyn, PA | 8 mi | $1,306 | $328,800 | $99,318 | 21.9% | n/a | — |
| Ardmore, PA | 9 mi | $1,763 | $453,100 | $119,111 | 15.4% | n/a | — |
| Lansdowne, PA | 9 mi | $1,304 | $210,500 | $73,232 | 25.8% | n/a | — |
| Darby, PA | 9 mi | $1,308 | $117,900 | $39,863 | 32.5% | n/a | — |
| Willow Grove, PA | 10 mi | $1,765 | $357,300 | $98,064 | 19.3% | n/a | — |
| Moorestown-Lenola, NJ | 10 mi | $1,648 | $581,700 | $138,398 | 19.1% | n/a | — |
| Drexel Hill, PA | 10 mi | $1,357 | $266,400 | $88,168 | 22.3% | n/a | — |
| Horsham, PA | 12 mi | $1,446 | $388,500 | $94,987 | 15.7% | n/a | — |
| Broomall, PA | 12 mi | $1,765 | $483,000 | $105,625 | 14.4% | n/a | — |
| Springdale, NJ | 13 mi | $879 | $493,900 | $164,796 | 22.5% | n/a | — |
| Norristown, PA | 13 mi | $1,422 | $213,900 | $66,701 | 13.2% | n/a | — |
| Croydon, PA | 14 mi | $1,312 | $293,700 | $70,308 | 18.9% | n/a | — |
| King of Prussia, PA | 14 mi | $2,077 | $436,200 | $117,912 | 15.1% | n/a | Jobs |
We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:
Project management (215) Program management (194) Supply chain and logistics (465) Executive and general management (1480)
How far Philadelphia, PA is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.
| From ⇅ | Straight-line distance (miles) ⇅ | Population of that city ⇅ |
|---|---|---|
| Philadelphia, PA | 0 mi | 1,579,706 |
| New York, NY | 77 mi | 8,483,844 |
| Columbus, OH | 415 mi | 914,802 |
| Charlotte, NC | 455 mi | 903,844 |
| Indianapolis, IN | 584 mi | 885,860 |
| Chicago, IL | 667 mi | 2,711,226 |
| Jacksonville, FL | 763 mi | 977,670 |
| Oklahoma City, OK | 1,259 mi | 697,125 |
| Dallas, TX | 1,298 mi | 1,307,930 |
| Fort Worth, TX | 1,328 mi | 963,194 |
| Houston, TX | 1,343 mi | 2,328,253 |
| Austin, TX | 1,437 mi | 979,539 |
| San Antonio, TX | 1,508 mi | 1,479,835 |
| Denver, CO | 1,570 mi | 718,877 |
| Phoenix, AZ | 2,077 mi | 1,642,323 |
| San Diego, CA | 2,365 mi | 1,389,526 |
| Seattle, WA | 2,374 mi | 754,195 |
| Los Angeles, CA | 2,399 mi | 3,857,263 |
| San Jose, CA | 2,497 mi | 990,138 |
| San Francisco, CA | 2,550 mi | 830,235 |
| City ⇅ | Straight-line distance ⇅ | Open jobs ⇅ |
|---|---|---|
| Fort Washington, PA | 10 mi | 2 |
| Marlton, NJ | 13 mi | 13 |
| Wilmington, DE | 28 mi | 2 |
| Newark, DE | 40 mi | 8 |
| Bethlehem, PA | 44 mi | 3 |
| Lakewood, NJ | 49 mi | 2 |
| Atlantic City, NJ | 57 mi | 5 |
| Iselin, NJ | 58 mi | 2 |
| Jersey City, NJ | 74 mi | 108 |
| New York, NY | 77 mi | 2,259 |
| Brooklyn, NY | 78 mi | 14 |
| Manhattan, NY | 81 mi | 3 |
| Mahwah, NJ | 91 mi | 2 |
| Baltimore, MD | 93 mi | 108 |
| Deer Park, NY | 109 mi | 17 |
| Darien, CT | 114 mi | 11 |
City of Philadelphia is the employer in this listing. See all its open jobs here →
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A mid level role in operations and management (business operations and strategy) listed 74 days ago. The full description is on this page and on The Muse.
Philadelphia, PA.
Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.
The listing does not publish pay, and we could not match the title to one official occupation.
Median rent in Philadelphia is $1,397 a month and median household income $61,953 (ACS 2020–2024).
It was posted on 2026-08-27 (74 days ago). Jobs older than 90 days are not shown.
Yes: browse business operations and strategy jobs in Pennsylvania.
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