Jobs Private USA → Technology → Cloud, IT and infrastructure → Technical Support Specialist

Technical Support Specialist

City of Philadelphia · Philadelphia, PA · posted 2 days ago

In short: Technical Support Specialist at City of Philadelphia in Philadelphia, PA, posted 2 days ago.

By AtiveSite · Published 07/11/2026 · Updated 08/11/2026 · Every figure is linked to its source below.

City of Philadelphiaemployer
Philadelphia, PAlocation
Cloud, IT and infrastructuresub-niche
2 days agoposted
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The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-06

EmployerCity of Philadelphia
LocationPhiladelphia, Pennsylvania
FieldTechnology › Cloud, IT and infrastructure
LevelMid Level
Source categoryComputer and IT
Posted2026-11-06 (2 days ago)
Work arrangementOn-site at the location listed
PayNot published in the source listing

Job description

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

Impact - The work you do here matters to millions.

Growth - Philadelphia is growing, why not grow with it?

Diversity & Inclusion - Find a career in a place where everyone belongs.

Benefits - We care about your well being.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

The Technical Support Specialist works as part of a highly collaborative group that’s responsible for installation, configuration, and management of desktop and laptop computer systems. In addition to providing desktop support, you will participate in projects such as our ongoing Active Directory migration and multi-factor authentication rollout that require the Technical Support Specialist to learn new technologies and provide support for the creation of new processes for the team. The Technical Support Specialist will report to the Water Information Center Manager. This is a great opportunity for someone looking to increase their technical knowledge and abilities while at the same time using that knowledge to positively impact services for Philadelphia residents.

Essential Functions

Customer Relations:

Technical:

 

Qualifications

NOTE:  Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience

Skills:

Knowledge Of:

Additional Information

Salary Range cannot exceed $59,000

Important: To apply, candidates must provide a cover letter and a resume.

Work Setting: in-person (onsite)

The successful applicant will be required to submit to a fingerprint background check per CJIS policy.

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility into the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

Explore around this job

Field: Technology Sub-niche: Cloud, IT and infrastructure All jobs at City of Philadelphia Jobs in Pennsylvania Jobs in Philadelphia, PA Philadelphia city guide Pennsylvania state guide Philadelphia County economy

View this job and apply on The Muse →

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About the role

This is a Mid Level role in the Technology field (Cloud, IT and infrastructure) at City of Philadelphia. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.

How to prepare and behave

This is editorial guidance, not information from the employer.

Know your rights as a candidate and an employee:

The city

The job is in Philadelphia, PA. Below is what the official statistics say about living and working there.

How Philadelphia compares. Among the 100 largest places in Pennsylvania, Philadelphia is #1 by population, #96 for long commutes (#1 = fewest), #80 for rent (#1 = cheapest), #22 for remote work (#1 = most). Its county, Philadelphia County, is #4 of 67 counties for average pay ($83,187).

The place in numbers

Philadelphia has 1,579,706 residents (ACS 2020–2024), about 12.1% of the population of Pennsylvania. It covers 134 square miles of land, which works out to roughly 11,760 people per square mile. The median age is 35.3, 14% younger than the state median (35.3 against 40.9).

Housing

The median gross rent is $1,397 a month (rent plus utilities), 16% above the state median ($1,397 against $1,209). Over a year that is 27.1% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $243,100, which is 3.9 times the median household income ($61,953); a ratio under 4 usually means ownership is within reach for many households. 51.8% of households own their home, 25% below the state average (51.8% against 69.3%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metropolitan area has 2,897,830 jobs in the BLS wage survey, and the median pay across all occupations is $54,310 a year, 7% above the national median ($54,310 against $50,980). The biggest occupation groups are office and administrative support (320,580 jobs, median $49,040); transportation and material moving (247,580 jobs, median $44,740); food preparation and serving related (235,150 jobs, median $34,710). The area is most specialised in healthcare support (1.5 times) and legal (1.4 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($131,960) and computer and mathematical ($107,250). In 2026M09 the unemployment rate of Philadelphia County was 4.3%. 63.6% of residents aged 16 and over are in the labour force. The city lies in Philadelphia County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 46.0% drive alone, 16.7% use public transit, 7.1% walk, 18.4% work from home. 23.9% of workers commute 45 minutes or more, 46% above the state average (23.9% against 16.4%).

People and education

35.4% of adults aged 25 and over hold a bachelor's degree or higher, about the same as the state share (35.4% against 35.2%). 15.2% of residents were born outside the United States, 97% above the state share (15.2% against 7.7%). The poverty rate is 21.4%, 82% above the state rate (21.4% against 11.7%).

Climate

The warmest month is Jul, averaging 76°F (24.6°C), and the coolest is Jan at 30°F (-1.0°C). About 1,228 mm (48 inches) of precipitation falls in a year; Jul is the wettest month (124 mm) and Jan the driest (78 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Bala Cynwyd (5 miles, rent 35% higher); Camden (5 miles, rent 12% lower); Collingswood (7 miles, rent 7% higher); Cherry Hill Mall (8 miles, rent 53% higher). Rent differences are against Philadelphia; use the Compare tab to put any two cities side by side.

Full guide to Philadelphia →Pennsylvania guideAll jobs in Philadelphia

Official links for Philadelphia

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Philadelphia, PA that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Sort:
Place ⇅Distance from the job city ⇅Median rent ⇅Median home value ⇅Median household income ⇅Commute 45+ min ⇅Rent as % of occupation pay ⇅Open jobs there ⇅
Philadelphia, PA0 mi$1,397$243,100$61,95323.9%n/aJobs
Bala Cynwyd, PA5 mi$1,886$640,400$150,00017.8%n/a—
Camden, NJ5 mi$1,226$112,000$40,54610.1%n/a—
Collingswood, NJ7 mi$1,488$380,400$90,18415.1%n/a—
Cherry Hill Mall, NJ8 mi$2,132$341,200$103,70819.6%n/a—
Westmont, NJ8 mi$1,754$422,200$115,31713.8%n/a—
Yeadon, PA8 mi$1,213$182,800$49,75921.7%n/a—
Roslyn, PA8 mi$1,306$328,800$99,31821.9%n/a—
Ardmore, PA9 mi$1,763$453,100$119,11115.4%n/a—
Lansdowne, PA9 mi$1,304$210,500$73,23225.8%n/a—
Darby, PA9 mi$1,308$117,900$39,86332.5%n/a—
Willow Grove, PA10 mi$1,765$357,300$98,06419.3%n/a—
Moorestown-Lenola, NJ10 mi$1,648$581,700$138,39819.1%n/a—
Drexel Hill, PA10 mi$1,357$266,400$88,16822.3%n/a—
Horsham, PA12 mi$1,446$388,500$94,98715.7%n/a—
Broomall, PA12 mi$1,765$483,000$105,62514.4%n/a—
Springdale, NJ13 mi$879$493,900$164,79622.5%n/a—
Norristown, PA13 mi$1,422$213,900$66,70113.2%n/a—
Croydon, PA14 mi$1,312$293,700$70,30818.9%n/a—
King of Prussia, PA14 mi$2,077$436,200$117,91215.1%n/aJobs

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:

Cybersecurity (366) Data, analytics and AI (1991) Software engineering (1880) Product management (412)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Philadelphia, PA is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Sort:
From ⇅Straight-line distance (miles) ⇅Population of that city ⇅
Philadelphia, PA0 mi1,579,706
New York, NY77 mi8,483,844
Columbus, OH415 mi914,802
Charlotte, NC455 mi903,844
Indianapolis, IN584 mi885,860
Chicago, IL667 mi2,711,226
Jacksonville, FL763 mi977,670
Oklahoma City, OK1,259 mi697,125
Dallas, TX1,298 mi1,307,930
Fort Worth, TX1,328 mi963,194
Houston, TX1,343 mi2,328,253
Austin, TX1,437 mi979,539
San Antonio, TX1,508 mi1,479,835
Denver, CO1,570 mi718,877
Phoenix, AZ2,077 mi1,642,323
San Diego, CA2,365 mi1,389,526
Seattle, WA2,374 mi754,195
Los Angeles, CA2,399 mi3,857,263
San Jose, CA2,497 mi990,138
San Francisco, CA2,550 mi830,235

Nearby cities with open jobs (within 120 miles)

Sort:
City ⇅Straight-line distance ⇅Open jobs ⇅
Fort Washington, PA10 mi2
Marlton, NJ13 mi13
Wilmington, DE28 mi2
Newark, DE40 mi8
Bethlehem, PA44 mi3
Lakewood, NJ49 mi2
Atlantic City, NJ57 mi5
Iselin, NJ58 mi2
Jersey City, NJ74 mi108
New York, NY77 mi2,049
Brooklyn, NY78 mi1
Manhattan, NY81 mi3
Mahwah, NJ91 mi2
Baltimore, MD93 mi107
Deer Park, NY109 mi17
Darien, CT114 mi11

The employer

City of Philadelphia is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

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FAQ

What is the Technical Support Specialist job at City of Philadelphia?

A mid level role in technology (cloud, it and infrastructure) listed 2 days ago. The full description is on this page and on The Muse.

Where is this job?

Philadelphia, PA.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Philadelphia is $1,397 a month and median household income $61,953 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-06 (2 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse cloud, it and infrastructure jobs in Pennsylvania.

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Sources

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