Technical Support Specialist
City of Philadelphia · Philadelphia, PA · Mid Level · Cloud, IT and infrastructure · posted 2 days ago
City of Philadelphia · Philadelphia, PA · posted 5 days ago
By AtiveSite · Published 07/11/2026 · Updated 08/11/2026 · Every figure is linked to its source below.
| Employer | City of Philadelphia |
|---|---|
| Location | Philadelphia, Pennsylvania |
| Field | Operations and Management › Program management |
| Level | Senior Level |
| Source category | Protective Services |
| Posted | 2026-11-03 (5 days ago) |
| Work arrangement | On-site at the location listed |
| Pay | Not published in the source listing |
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What we offer
Agency Description
The Office of Emergency Management (OEM) works to mitigate, plan, and prepare for emergencies; educate the public about preparedness; coordinate emergency response and recovery efforts; and develop tools and identify resources to support the overall preparedness of the City of Philadelphia.
Position Summary
OEM is seeking a Homeland Security Program Manager. Candidates for this position should possess a strong desire to work in a team-oriented, fast-paced, professional public safety environment, and a willingness to serve the public in the sixth largest city in the nation. The successful candidate for this position will assist with the development, strategic planning, implementation, and evaluation of an integrated public safety preparedness program to support the preparedness for and response to emergency incidents in Philadelphia.
All personnel must be City residents within six months of hire and are required to serve periodically on on-call field response teams. OEM staff also periodically work during non-business hours for extended periods of time, as needed in a field environment, and during activations of Philadelphia’s Emergency Operations Center (EOC).
Essential Functions
Homeland security planning is a critical component of public safety operations. The Homeland Security Program Manager, under the direction of the First Deputy Director, is responsible for a range of activities including, but not limited to, the following:
Develop, maintain, and upon activation, implement emergency management and homeland security plans, protocols, and policies that improve coordination, situational awareness, and overall readiness.
Work with federal, state, regional, and local partners on preparedness efforts, threat and hazard discussions, information sharing, and capability development.
Support planning and analysis related to critical infrastructure security, operational coordination, public information, and situational assessment.
Coordinate interagency planning and public safety event action plan development for major or significant events to ensure consistent procedures and clear communication.
Manage and contribute to the Special Event Assessment Rating (SEAR) data‑call process, gathering, organizing, and submitting relevant information from OEM and partner agencies.
Support the annual Threat & Hazard Identification Risk Assessment (THIR) process, including collecting capability data, identifying gaps, and completing required documentation.
Develop and deliver training based on agency plans and procedures to strengthen operational readiness and address identified gaps.
Assist with planning, conducting, and evaluating exercises that test capabilities and address priority threats and hazards.
Build and maintain partnerships with government agencies, community organizations, non‑profits, and private‑sector partners to support preparedness and resilience.
Complete training required to maintain proficiency in emergency management and homeland security planning and coordination.
Conduct special projects related to homeland security or emergency management priorities.
Manage two staff positions supporting the portfolio.
Perform other duties as needed to support OEM.
Competencies
Strong interpersonal skills
Effective oral and written communication skills
Strong leadership and negotiation skills
Professional conduct and accountability
Proven time-management skills
Ability to maintain confidentiality and to establish a “need to know” with partners
Knowledge, Skills and Abilities
Ability to work independently.
Ability to multitask effectively.
Ability to maintain effective working relationships and develop partnerships.
Ability to coordinate diverse groups toward a common goal.
Ability to complete tasks and projects in a timely manner.
Ability to contribute and coordinate work in a team.
Ability to interpret federal and state emergency management requirements and regulations.
Proficiency with Microsoft Office software (Word, PowerPoint, Excel, Access, Outlook) and ability to use other web-based platforms for information collection and submission.
Education and Experience
Completion of a bachelor’s degree in a related field from an accredited college;
Experience working within an emergency management or other public safety organization is preferred.
Familiarity with the City of Philadelphia and/or the SEPARTF is preferred.
Experience with the THIRA / SPR, Homeland Security Grant Program, RCPGP, or NSGP is preferred.
Experience conducting risk assessments, Strength – Weakness – Opportunities – Threats (SWOT) analysis, or other similar efforts is preferred.
Experience interpreting and executing federal and state guidance is preferred.
Experience coordinating large groups in collaborative, long-term, and recurring efforts is preferred.
An equivalent combination of education and experience in a related field will be considered with approval by MDO-OEM and the Office of Human Resources.
Licenses, Registrations, and Certification
Possession of a valid proper class motor vehicle operator’s license issued by the Commonwealth of Pennsylvania within six months of hire.
Successful completion of FEMA Independent Study courses (IS 100.a, 200.a, 700.a, and 800.b) within first month of appointment.
Candidate will have access to secure public safety information. All selected applicants must undergo and successfully complete a background investigation as a condition of placement in this position.
Ability to obtain a security clearance.
Other requirements
Work may entail nights, weekends, and holidays.
OEM personnel are essential, and work during states of emergency or other city closures.
OEM personnel are required to serve periodically in an on-call capacity which may require the following conditions of work: work outside of typical business hours or for extended periods of time; work during states of emergency; work in a field environment, in a 24/7 watch center, or during activations of Philadelphia’s Emergency Operations Center (EOC). Example on-call work environments include, but are not limited to, scenes with the following conditions: materials that are on fire; utilities that are compromised; compromised structures; scenes near hazardous materials storage that may be compromised; scenes in congregate living settings, or in or near crowds; scenes near downed vegetation or other debris; or scenes near flooding and water-damaged materials. All work is performed while donning a level of personal protective equipment that 1) is recommended by the incident safety officer and 2) for which OEM personnel have received training. Example on-call response tasks include, but are not limited to, the following: working at a computer or with a portable tablet; observing and documenting conditions remotely or in the field; staffing an incident command post; communicating with responders or survivors; operating vehicles up to your licensed class; staffing facilities for survivors; transporting materials; being near a site where a serious injury or loss of life has occurred; sitting, standing, walking, climbing, crawling, or lifting or carrying materials.
During times of disaster, work assignments, schedules, and reporting structures may be altered to meet the incident objectives.
Full-time residency within the City of Philadelphia geographic boundaries required within six months of hire. There are no exceptions to this policy.
Ability to physically perform the duties during and outside of normal business hours while in or outdoors.
TO APPLY: Interested candidates must submit a cover letter, resume, writing sample, and references.
Salary Range: $85,000 - $94,500
Discover the Perks of Being a City of Philadelphia Employee:
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.
For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx
Field: Operations and Management Sub-niche: Program management All jobs at City of Philadelphia Jobs in Pennsylvania Jobs in Philadelphia, PA Philadelphia city guide Pennsylvania state guide Philadelphia County economy
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This is a Senior Level role in the Operations and Management field (Program management) at City of Philadelphia. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.
We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.
Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.
This is editorial guidance, not information from the employer.
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The job is in Philadelphia, PA. Below is what the official statistics say about living and working there.
How Philadelphia compares. Among the 100 largest places in Pennsylvania, Philadelphia is #1 by population, #96 for long commutes (#1 = fewest), #80 for rent (#1 = cheapest), #22 for remote work (#1 = most). Its county, Philadelphia County, is #4 of 67 counties for average pay ($83,187).
Philadelphia has 1,579,706 residents (ACS 2020–2024), about 12.1% of the population of Pennsylvania. It covers 134 square miles of land, which works out to roughly 11,760 people per square mile. The median age is 35.3, 14% younger than the state median (35.3 against 40.9).
The median gross rent is $1,397 a month (rent plus utilities), 16% above the state median ($1,397 against $1,209). Over a year that is 27.1% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $243,100, which is 3.9 times the median household income ($61,953); a ratio under 4 usually means ownership is within reach for many households. 51.8% of households own their home, 25% below the state average (51.8% against 69.3%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.
The Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metropolitan area has 2,897,830 jobs in the BLS wage survey, and the median pay across all occupations is $54,310 a year, 7% above the national median ($54,310 against $50,980). The biggest occupation groups are office and administrative support (320,580 jobs, median $49,040); transportation and material moving (247,580 jobs, median $44,740); food preparation and serving related (235,150 jobs, median $34,710). The area is most specialised in healthcare support (1.5 times) and legal (1.4 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($131,960) and computer and mathematical ($107,250). In 2026M09 the unemployment rate of Philadelphia County was 4.3%. 63.6% of residents aged 16 and over are in the labour force. The city lies in Philadelphia County; its jobs, pay by industry and GDP are on the county page.
Among workers, 46.0% drive alone, 16.7% use public transit, 7.1% walk, 18.4% work from home. 23.9% of workers commute 45 minutes or more, 46% above the state average (23.9% against 16.4%).
35.4% of adults aged 25 and over hold a bachelor's degree or higher, about the same as the state share (35.4% against 35.2%). 15.2% of residents were born outside the United States, 97% above the state share (15.2% against 7.7%). The poverty rate is 21.4%, 82% above the state rate (21.4% against 11.7%).
The warmest month is Jul, averaging 76°F (24.6°C), and the coolest is Jan at 30°F (-1.0°C). About 1,228 mm (48 inches) of precipitation falls in a year; Jul is the wettest month (124 mm) and Jan the driest (78 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.
Closest cities in this guide: Bala Cynwyd (5 miles, rent 35% higher); Camden (5 miles, rent 12% lower); Collingswood (7 miles, rent 7% higher); Cherry Hill Mall (8 miles, rent 53% higher). Rent differences are against Philadelphia; use the Compare tab to put any two cities side by side.
Full guide to Philadelphia →Pennsylvania guideAll jobs in Philadelphia
These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.
Places within 50 miles (straight line) of Philadelphia, PA that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.
| Place ⇅ | Distance from the job city ⇅ | Median rent ⇅ | Median home value ⇅ | Median household income ⇅ | Commute 45+ min ⇅ | Rent as % of occupation pay ⇅ | Open jobs there ⇅ |
|---|---|---|---|---|---|---|---|
| Philadelphia, PA | 0 mi | $1,397 | $243,100 | $61,953 | 23.9% | n/a | Jobs |
| Bala Cynwyd, PA | 5 mi | $1,886 | $640,400 | $150,000 | 17.8% | n/a | — |
| Camden, NJ | 5 mi | $1,226 | $112,000 | $40,546 | 10.1% | n/a | — |
| Collingswood, NJ | 7 mi | $1,488 | $380,400 | $90,184 | 15.1% | n/a | — |
| Cherry Hill Mall, NJ | 8 mi | $2,132 | $341,200 | $103,708 | 19.6% | n/a | — |
| Westmont, NJ | 8 mi | $1,754 | $422,200 | $115,317 | 13.8% | n/a | — |
| Yeadon, PA | 8 mi | $1,213 | $182,800 | $49,759 | 21.7% | n/a | — |
| Roslyn, PA | 8 mi | $1,306 | $328,800 | $99,318 | 21.9% | n/a | — |
| Ardmore, PA | 9 mi | $1,763 | $453,100 | $119,111 | 15.4% | n/a | — |
| Lansdowne, PA | 9 mi | $1,304 | $210,500 | $73,232 | 25.8% | n/a | — |
| Darby, PA | 9 mi | $1,308 | $117,900 | $39,863 | 32.5% | n/a | — |
| Willow Grove, PA | 10 mi | $1,765 | $357,300 | $98,064 | 19.3% | n/a | — |
| Moorestown-Lenola, NJ | 10 mi | $1,648 | $581,700 | $138,398 | 19.1% | n/a | — |
| Drexel Hill, PA | 10 mi | $1,357 | $266,400 | $88,168 | 22.3% | n/a | — |
| Horsham, PA | 12 mi | $1,446 | $388,500 | $94,987 | 15.7% | n/a | — |
| Broomall, PA | 12 mi | $1,765 | $483,000 | $105,625 | 14.4% | n/a | — |
| Springdale, NJ | 13 mi | $879 | $493,900 | $164,796 | 22.5% | n/a | — |
| Norristown, PA | 13 mi | $1,422 | $213,900 | $66,701 | 13.2% | n/a | — |
| Croydon, PA | 14 mi | $1,312 | $293,700 | $70,308 | 18.9% | n/a | — |
| King of Prussia, PA | 14 mi | $2,077 | $436,200 | $117,912 | 15.1% | n/a | Jobs |
We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:
Project management (207) Supply chain and logistics (293) Business operations and strategy (944) Executive and general management (1271)
How far Philadelphia, PA is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.
| From ⇅ | Straight-line distance (miles) ⇅ | Population of that city ⇅ |
|---|---|---|
| Philadelphia, PA | 0 mi | 1,579,706 |
| New York, NY | 77 mi | 8,483,844 |
| Columbus, OH | 415 mi | 914,802 |
| Charlotte, NC | 455 mi | 903,844 |
| Indianapolis, IN | 584 mi | 885,860 |
| Chicago, IL | 667 mi | 2,711,226 |
| Jacksonville, FL | 763 mi | 977,670 |
| Oklahoma City, OK | 1,259 mi | 697,125 |
| Dallas, TX | 1,298 mi | 1,307,930 |
| Fort Worth, TX | 1,328 mi | 963,194 |
| Houston, TX | 1,343 mi | 2,328,253 |
| Austin, TX | 1,437 mi | 979,539 |
| San Antonio, TX | 1,508 mi | 1,479,835 |
| Denver, CO | 1,570 mi | 718,877 |
| Phoenix, AZ | 2,077 mi | 1,642,323 |
| San Diego, CA | 2,365 mi | 1,389,526 |
| Seattle, WA | 2,374 mi | 754,195 |
| Los Angeles, CA | 2,399 mi | 3,857,263 |
| San Jose, CA | 2,497 mi | 990,138 |
| San Francisco, CA | 2,550 mi | 830,235 |
| City ⇅ | Straight-line distance ⇅ | Open jobs ⇅ |
|---|---|---|
| Fort Washington, PA | 10 mi | 2 |
| Marlton, NJ | 13 mi | 13 |
| Wilmington, DE | 28 mi | 2 |
| Newark, DE | 40 mi | 8 |
| Bethlehem, PA | 44 mi | 3 |
| Lakewood, NJ | 49 mi | 2 |
| Atlantic City, NJ | 57 mi | 5 |
| Iselin, NJ | 58 mi | 2 |
| Jersey City, NJ | 74 mi | 108 |
| New York, NY | 77 mi | 2,049 |
| Brooklyn, NY | 78 mi | 1 |
| Manhattan, NY | 81 mi | 3 |
| Mahwah, NJ | 91 mi | 2 |
| Baltimore, MD | 93 mi | 107 |
| Deer Park, NY | 109 mi | 17 |
| Darien, CT | 114 mi | 11 |
City of Philadelphia is the employer in this listing. See all its open jobs here →
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A senior level role in operations and management (program management) listed 5 days ago. The full description is on this page and on The Muse.
Philadelphia, PA.
Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.
The listing does not publish pay, and we could not match the title to one official occupation.
Median rent in Philadelphia is $1,397 a month and median household income $61,953 (ACS 2020–2024).
It was posted on 2026-11-03 (5 days ago). Jobs older than 90 days are not shown.
Yes: browse program management jobs in Pennsylvania.
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