Dispatch Lead

The job

LIVE Employer public job feed (private-sector employer) Source: the employer's public careers feed · Data: listed 2026-09-29

Job description

As a Dispatch Lead, you will lead a large frontline operations team responsible for both customer support and real-time dispatching functions. You'll own the performance of your team, ensuring every customer and driver interaction is handled with empathy and efficiency while maintaining operational excellence across our service.

This is a highly visible leadership role that requires strong people management skills, sound judgment, and the ability to thrive in a fast-paced environment where priorities can change quickly. You'll coach and develop your team, manage staffing and scheduling, solve operational challenges in real time, and partner closely with local leadership to identify root causes and implement long-term improvements.

This is an in-person position based in Park City five days per week. Weekend availability may be required based on operational needs.

What You'll Do

• Lead, develop, and manage a team of frontline agents responsible for customer support and dispatch operations
• Serve as the primary escalation point for complex customer and operational issues, making thoughtful decisions in real time with limited guidance
• Own team performance metrics across customer experience, operational outcomes, quality, productivity, and service levels
• Ensure riders receive empathetic, high-quality support while maintaining efficiency and responsiveness across all contact channels
• Oversee dispatch operations to ensure all service commitments are fulfilled through proactive problem solving and resource coordination
• Use technology and operational tools to monitor service performance, identify emerging issues, and drive informed decision-making
• Partner closely with General Managers and Operations leadership to investigate recurring operational challenges, identify root causes, and recommend process improvements
• Balance immediate problem-solving with long-term operational thinking, sharing insights and recommendations that improve service reliability and team effectiveness
• Build strong cross-functional relationships with Operations, Product, Support, and other stakeholders to drive continuous improvement across the business
• Become the subject matter expert on local operations, processes, and systems, adapting quickly as services evolve and new challenges emerge

Who You Are

• 3+ years of people management experience leading frontline operations, customer support, dispatch, call-center, logistics / transportation, or similarly fast-paced teams
• Proven ability to coach, develop, and hold team members accountable while creating an engaged and positive team culture
• A strong operator who can effectively manage competing priorities, make decisions quickly, and remain calm under pressure
• Customer-focused and empathetic, with a commitment to delivering exceptional service experiences
• Comfortable owning operational outcomes and taking accountability for team performance
• Tech-savvy and comfortable learning new systems, tools, and technologies quickly
• Independent and self-directed; you excel in ambiguous environments where processes may not yet be fully defined
• Analytical and curious, with the ability to identify patterns, diagnose root causes, and translate insights into actionable improvements
• An excellent communicator who can build trust and influence stakeholders across all levels of the organization

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $55,000 - $68,000 / year
• We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.

Explore around this job

Field: Operations and Management Sub-niche: Supply chain and logistics All jobs at Via Jobs in Utah Jobs in Park City, UT Utah state guide

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About the role

This is a — role in the Operations and Management field (Supply chain and logistics) at Via.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

Park City, UT is not one of the cities with its own page in our guides, so here is the state: Utah.

The state economy in brief

Utah is in the West region (Mountain division) and has 3,392,331 residents (the 30th largest of the 50 states and DC by population), with a median age of 32.0. Its economy produced about $329,315 million in the latest four quarters (BEA), 28th among states and DC, equal to $97,076 per resident.

Jobs and the labour market

The unemployment rate was 3.5% in 2026M09, which is 19th lowest of 51 (1st is the lowest). Employers had job openings equal to 3.5% of employment, 43rd highest of 51, a measure of how hard it is to hire. The median wage across all occupations is $50,110 a year ($24.09 an hour), about the same as the national median ($50,110 against $50,980).

What people do and what it pays

The occupations with the most jobs in Utah are Fast Food and Counter Workers (52,340 jobs, median $28,670); Retail Salespersons (47,570 jobs, median $33,900); Customer Service Representatives (44,490 jobs, median $43,140); General and Operations Managers (42,580 jobs, median $97,850); Office Clerks, General (36,470 jobs, median $44,060). Among occupations with at least 2,000 jobs, the best paid are Physicians, All Other (median $228,060); Chief Executives (median $171,880); Health Specialties Teachers, Postsecondary (median $168,060). Compared with the nation, the state is most specialised in construction and extraction (1.6 times the national share of workers) and computer and mathematical (1.2 times the national share of workers).

Cost of living, taxes and workplace rules

Prices are below the national average in Utah: the regional price parity is 98.9 against 100 for the whole country (31st lowest of 51). Median gross rent is $1,496 a month and the median household income $95,166, so a year of rent equals 18.9% of income; the median home value is $489,400. The state minimum wage is $7.25 (the higher of state and federal rates applies to most workers). State income tax on wages: Flat 4.50%. It is a right-to-work state, meaning workers cannot be required to pay union dues as a condition of employment. It has no state paid family and medical leave programme in our source.

People and commuting

8.9% of residents were born abroad and 37.7% of adults hold a bachelor's degree or higher. Among workers, 67.4% drive alone, 1.6% use public transit and 17.6% work from home; 10.3% commute 45 minutes or more.

State guide: Utah →

Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:

Project management (225) Program management (224) Business operations and strategy (1320) Executive and general management (1647)

Distances

This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all Operations and Management jobs with distances from any of the 20 largest cities.

The employer

Via is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Via

Similar jobs

Same sub-niche: Supply chain and logistics

All Supply chain and logistics jobs → · All Operations and Management sub-niches →

FAQ

What is the Dispatch Lead job at Via?

A private-sector role in operations and management (supply chain and logistics) listed 41 days ago. The full description is on this page and on the employer's page.

Where is this job?

Park City, UT.

How do I apply?

Use the "View this job and apply on the employer's page" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

See the state or country guide for rent, income and taxes.

How old is this listing?

It was posted on 2026-09-29 (41 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse supply chain and logistics jobs in Utah.

Sources and terms

• Job data: Via careers page public feed (listing dated 2026-09-29). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)