Operations Manager

The job

LIVE Employer public job feed (private-sector employer) Source: the employer's public careers feed · Data: listed 2026-11-05

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As an Operations Manager at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience.

**This is a fully in-person position with the expectation that you will be onsite 5 days per week.**

What You’ll Do:

• Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service
• Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life

Who You Are:

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences
• Mission driven, motivated by expanding access to transportation and improving how communities move
• You possess a deep understanding of the unique challenges of fixed-route transit, including managing time-point adherence, breakdown escalations, and the logistical complexities of run scheduling for large-scale operations
• You have a proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high-pressure environment
• Able to commute to the Sioux Falls area 5 days a week

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $65,000-$90,000 / per year. 
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? 

Via is an equal opportunity employer.

Explore around this job

Field: Operations and Management Sub-niche: Business operations and strategy All jobs at Via Jobs in South Dakota Jobs in Sioux Falls, SD Sioux Falls city guide South Dakota state guide Minnehaha County economy

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About the role

This is a — role in the Operations and Management field (Business operations and strategy) at Via.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

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How to prepare and behave

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• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.

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• U.S. Equal Employment Opportunity Commission: prohibited employment practices
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The city

The job is in Sioux Falls, SD. Below is what the official statistics say about living and working there.

How Sioux Falls compares. Among the 30 largest places in South Dakota, Sioux Falls is #1 by population, #4 for remote work (#1 = most), #24 for homeownership (#1 = highest), #7 for long commutes (#1 = fewest). Its county, Minnehaha County, is #3 of 66 counties for average pay ($65,100).

The place in numbers

Sioux Falls has 201,469 residents (ACS 2020–2024), about 22.2% of the population of South Dakota. It covers 84 square miles of land, which works out to roughly 2,411 people per square mile. The median age is 35.5, 7% younger than the state median (35.5 against 38.0).

Housing

The median gross rent is $1,035 a month (rent plus utilities), 9% above the state median ($1,035 against $946). Over a year that is 16.3% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $292,400, which is 3.8 times the median household income ($75,970); a ratio under 4 usually means ownership is within reach for many households. 59.5% of households own their home, 13% below the state average (59.5% against 68.6%).

Work and pay

The Sioux Falls, SD-MN metropolitan area has 178,590 jobs in the BLS wage survey, and the median pay across all occupations is $47,970 a year, 6% below the national median ($47,970 against $50,980). The biggest occupation groups are office and administrative support (20,970 jobs, median $45,340); sales and related (17,860 jobs, median $38,670); healthcare practitioners and technical (17,380 jobs, median $75,610). The area is most specialised in healthcare practitioners and technical (1.5 times) and construction and extraction (1.4 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($117,020) and business and financial operations ($79,030). In 2026M09 the unemployment rate of Minnehaha County was 1.6%. 73.9% of residents aged 16 and over are in the labour force. The city lies in Minnehaha County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 78.1% drive alone, 0.6% use public transit, 1.9% walk, 10.6% work from home. 3.8% of workers commute 45 minutes or more, 43% below the state average (3.8% against 6.6%).

People and education

38.1% of adults aged 25 and over hold a bachelor's degree or higher, 19% above the state share (38.1% against 31.9%). 8.7% of residents were born outside the United States, 118% above the state share (8.7% against 4.0%). The poverty rate is 9.6%, 19% below the state rate (9.6% against 11.9%).

Climate

The warmest month is Jul, averaging 76°F (24.5°C), and the coolest is Jan at 18°F (-7.7°C). About 667 mm (26 inches) of precipitation falls in a year; Jun is the wettest month (106 mm) and Jan the driest (12 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Harrisburg (7 miles, rent 32% higher); Tea (7 miles, rent 18% higher); Brandon (8 miles, rent 6% lower); Hartford (12 miles, rent 9% lower). Rent differences are against Sioux Falls; use the Compare tab to put any two cities side by side.

Full guide to Sioux Falls →South Dakota guideAll jobs in Sioux Falls

Official links for Sioux Falls

• Official website of Sioux Falls: siouxfalls.gov
• Census Bureau data profile for Sioux Falls
• Official state website: sd.gov
• BLS Economy at a Glance: South Dakota

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:

Project management (250) Program management (427) Supply chain and logistics (627) Executive and general management (2105)

Distances

This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all Operations and Management jobs with distances from any of the 20 largest cities.

The employer

Via is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Via

Similar jobs

Same sub-niche: Business operations and strategy

More jobs in Sioux Falls, SD

All Business operations and strategy jobs → · All Operations and Management sub-niches →

FAQ

What is the Operations Manager job at Via?

A private-sector role in operations and management (business operations and strategy) listed 4 days ago. The full description is on this page and on the employer's page.

Where is this job?

Sioux Falls, SD.

How do I apply?

Use the "View this job and apply on the employer's page" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Sioux Falls is $1,035 a month and median household income $75,970 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-05 (4 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse business operations and strategy jobs in South Dakota.

Sources and terms

• Job data: Via careers page public feed (listing dated 2026-11-05). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)