Driver Support Agent

The job

LIVE Employer public job feed (private-sector employer) Source: the employer's public careers feed · Data: listed 2026-11-02

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Driver Support Agent, you will focus on supporting prospective drivers across all North America markets throughout their onboarding journey. You will play a crucial role in guiding drivers through compliance steps, conducting helpful outreach, and resolving onboarding roadblocks to ensure a smooth, welcoming experience.

**This is a full-time, in-person position requiring availability Monday through Friday, 9:00 AM to 5:00 PM.**

What You’ll Do:

• Follow up with driver applicants across all North America markets to offer support and guide them through their application
• Assist prospective drivers with required compliance steps, background checks, and documentation requirements
• Troubleshoot applicant inquiries and resolve friction points throughout the onboarding process
• Conduct proactive outreach to candidates needing additional support or follow-up
• Identify and escalate complex compliance or technical issues to appropriate internal teams

Who You Are:

• Tech-savvy; strong computer and technical skills, including experience with numerous software programs and the more standard Microsoft Office and Google Suite. CRM tools like Salesforce are a plus!
• Strong mental acuity and analytical problem-solving skills
• A comfortable multitasker who enjoys live operations and can quickly prioritize and switch between tasks
• Skilled in prioritizing and strong delegation skills to optimize team performance
• Able to manage multiple priorities simultaneously while maintaining accuracy and focus
• A clear communicator with excellent reading comprehension and writing skills
• Customer-service oriented; able to de-escalate situations and bring down the temperature with escalated stakeholders
• Calm, cool, and collected—able to stay even-keeled during urgent or high-pressure issues
• A well-rounded team player who takes ownership of (and pride in) your work
• Ownership-driven: you take charge of ongoing issues and manage them through to resolution
• Comfortable with ambiguity; able to create solutions even when no SOP exists
• Demonstrated leadership with strong prioritization skills
• An action-oriented executor: you take initiative to solve problems and get the job done

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $20-$22 / hour
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? 

Via is an equal opportunity employer.

Explore around this job

Field: Operations and Management Sub-niche: Supply chain and logistics All jobs at Via Jobs in Texas Jobs in Dallas-Fort Worth, TX Texas state guide

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About the role

This is a — role in the Operations and Management field (Supply chain and logistics) at Via.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

Dallas-Fort Worth, TX is not one of the cities with its own page in our guides, so here is the state: Texas.

The state economy in brief

Texas is in the South region (West South Central division) and has 30,188,424 residents (the 2nd largest of the 50 states and DC by population), with a median age of 35.6. Its economy produced about $3,032,038 million in the latest four quarters (BEA), 2nd among states and DC, equal to $100,437 per resident.

Jobs and the labour market

The unemployment rate was 4.4% in 2026M09, which is 38th lowest of 51 (1st is the lowest). Employers had job openings equal to 4.1% of employment, 23rd highest of 51, a measure of how hard it is to hire. The median wage across all occupations is $48,620 a year ($23.38 an hour), 5% below the national median ($48,620 against $50,980).

What people do and what it pays

The occupations with the most jobs in Texas are Fast Food and Counter Workers (460,530 jobs, median $27,740); General and Operations Managers (431,310 jobs, median $103,230); Retail Salespersons (341,640 jobs, median $30,800); Customer Service Representatives (337,170 jobs, median $40,420); Home Health and Personal Care Aides (329,590 jobs, median $24,230). Among occupations with at least 2,000 jobs, the best paid are Cardiologists (median $410,150); Radiologists (median $319,320); Physicians, All Other (median $269,800). Compared with the nation, the state is most specialised in management (1.2 times the national share of workers) and installation, maintenance, and repair (1.2 times the national share of workers).

Cost of living, taxes and workplace rules

Prices are below the national average in Texas: the regional price parity is 97.1 against 100 for the whole country (27th lowest of 51). Median gross rent is $1,403 a month and the median household income $78,476, so a year of rent equals 21.5% of income; the median home value is $283,800. The state minimum wage is $7.25 (the higher of state and federal rates applies to most workers). State income tax on wages: No state tax on wages. It is a right-to-work state, meaning workers cannot be required to pay union dues as a condition of employment. It has no state paid family and medical leave programme in our source.

People and commuting

17.6% of residents were born abroad and 33.8% of adults hold a bachelor's degree or higher. Among workers, 71.4% drive alone, 0.9% use public transit and 14.4% work from home; 16.9% commute 45 minutes or more.

State guide: Texas →

Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:

Project management (225) Program management (224) Business operations and strategy (1320) Executive and general management (1647)

Distances

This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all Operations and Management jobs with distances from any of the 20 largest cities.

The employer

Via is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Via

Similar jobs

Same sub-niche: Supply chain and logistics

More jobs in Dallas-Fort Worth, TX

All Supply chain and logistics jobs → · All Operations and Management sub-niches →

FAQ

What is the Driver Support Agent job at Via?

A private-sector role in operations and management (supply chain and logistics) listed 7 days ago. The full description is on this page and on the employer's page.

Where is this job?

Dallas-Fort Worth, TX.

How do I apply?

Use the "View this job and apply on the employer's page" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

See the state or country guide for rent, income and taxes.

How old is this listing?

It was posted on 2026-11-02 (7 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse supply chain and logistics jobs in Texas.

Sources and terms

• Job data: Via careers page public feed (listing dated 2026-11-02). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)