Operations Manager

The job

LIVE Employer public job feed (private-sector employer) Source: the employer's public careers feed · Data: listed 2026-09-30

Job description

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As Via's Operations Manager, you will be supporting our local team in Rochester, and a number of Via services across the Central Region. This position is focused on supporting our frontline employees by overseeing HR processes such as policy implementation, compliance, employee support, and real-time issue resolution, all while fostering a positive and fair workplace culture.

This is a hands-on role — we’re a one-team culture, and you’ll be rolling up your sleeves to support across the board, whether it's stepping in for a short-term project, offering guidance to an employee, or diving into new HR initiatives. Collaborating closely with Via’s core HR team, you’ll act as a trusted partner, providing a safe space for feedback and ensuring strong relationships with our employees. With great judgment, attention to detail, and a focus on process, you’ll help shape an employee experience that aligns with Via’s mission.

**NOTE: this is a 5-day a week in-person role, primarily based in our Rochester, MN location with regular travel to other sites**

What You'll Do:

• Own end-to-end employee lifecycle processes, including onboarding, off-boarding, pre-employment requirements, and documentation.
• Manage workers’ compensation and unemployment claims, ensuring timely processing and compliance.
• Serve as a trusted employee advocate, providing day-to-day support, handling inquiries and investigations, and fostering a positive, inclusive workplace culture.
• Lead employee engagement and recognition initiatives to enhance overall employee experience.
• Support payroll processes to ensure accuracy and compliance, administer employee benefits, including open enrollment, education, and support.
• Maintain accurate employee records and ensure adherence to company policies and regulatory requirements.
• Partner on recruiting efforts, including interviews, offer processes, and pre-hire screenings.
• Lead sensitive employee relations matters, including terminations and required documentation.
• Represent the company externally at job fairs and community events to attract talent and build brand awareness.
• Act as a key liaison with local partners and vendors, supporting operational needs and strengthening relationships.
• Collaborate with central HR teams to align on best practices and drive process improvements.

Who You Are:

• Minimum of 3+ years of experience in HR operations, employee relations, talent acquisition or a similar role.
• Experience working with unionized employee populations and understanding of collective bargaining agreements.
• You’re comfortable with ambiguity and flexible in adapting to changing needs, always looking for creative solutions.
• Knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.).
• Strong interpersonal and communication skills with the ability to handle sensitive situations effectively.
• Detail-oriented and highly organized with a process-driven mindset.
• Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Based in the Rochester, MN area and comfortable working in person 5 days per week 
• Experience working with unions is a plus

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $70,000-$90,000 per year
• We are proud to offer a generous and comprehensive benefits package.

Ready to join the ride?

Via is an equal opportunity employer.

Explore around this job

Field: Operations and Management Sub-niche: Business operations and strategy All jobs at Via Jobs in Minnesota Jobs in Rochester, MN Rochester city guide Minnesota state guide Olmsted County economy

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About the role

This is a — role in the Operations and Management field (Business operations and strategy) at Via.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

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How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
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The city

The job is in Rochester, MN. Below is what the official statistics say about living and working there.

How Rochester compares. Among the 80 largest places in Minnesota, Rochester is #3 by population, #19 for college degrees (#1 = most), #56 for homeownership (#1 = highest), #27 for long commutes (#1 = fewest). Its county, Olmsted County, is #2 of 87 counties for average pay ($79,579).

The place in numbers

Rochester has 122,330 residents (ACS 2020–2024), about 2.1% of the population of Minnesota. It covers 57 square miles of land, which works out to roughly 2,159 people per square mile. The median age is 36.3, 6% younger than the state median (36.3 against 38.8).

Housing

The median gross rent is $1,399 a month (rent plus utilities), 9% above the state median ($1,399 against $1,280). Over a year that is 18.8% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $310,500, which is 3.5 times the median household income ($89,389); a ratio under 4 usually means ownership is within reach for many households. 65.1% of households own their home, 10% below the state average (65.1% against 72.2%).

Work and pay

The Rochester, MN metropolitan area has 122,980 jobs in the BLS wage survey, and the median pay across all occupations is $60,620 a year, 19% above the national median ($60,620 against $50,980). The biggest occupation groups are healthcare practitioners and technical (22,610 jobs, median $98,990); office and administrative support (13,620 jobs, median $51,820); food preparation and serving related (10,030 jobs, median $33,530). The area is most specialised in healthcare practitioners and technical (2.9 times) and healthcare support (1.2 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($125,580) and healthcare practitioners and technical ($98,990). In 2026M09 the unemployment rate of Olmsted County was 3.7%. 70.1% of residents aged 16 and over are in the labour force. The city lies in Olmsted County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 64.8% drive alone, 3.7% use public transit, 4.5% walk, 14.7% work from home. 6.5% of workers commute 45 minutes or more, 38% below the state average (6.5% against 10.5%).

People and education

50.9% of adults aged 25 and over hold a bachelor's degree or higher, 29% above the state share (50.9% against 39.4%). 13.3% of residents were born outside the United States, 54% above the state share (13.3% against 8.7%). The poverty rate is 8.5%, 8% below the state rate (8.5% against 9.3%).

Climate

The warmest month is Jul, averaging 72°F (22.3°C), and the coolest is Jan at 15°F (-9.5°C). About 886 mm (35 inches) of precipitation falls in a year; Jun is the wettest month (138 mm) and Jan the driest (21 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Austin (34 miles, rent 32% lower); Owatonna (38 miles, rent 24% lower); Red Wing (40 miles, rent 31% lower); Winona (40 miles, rent 37% lower). Rent differences are against Rochester; use the Compare tab to put any two cities side by side.

Full guide to Rochester →Minnesota guideAll jobs in Rochester

Official links for Rochester

• Official website of Rochester: rochestermn.gov
• Census Bureau data profile for Rochester
• Official state website: mn.gov
• BLS Economy at a Glance: Minnesota

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:

Project management (225) Program management (224) Supply chain and logistics (498) Executive and general management (1647)

Distances

This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all Operations and Management jobs with distances from any of the 20 largest cities.

The employer

Via is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Via

Similar jobs

Same sub-niche: Business operations and strategy

More jobs in Rochester, MN

All Business operations and strategy jobs → · All Operations and Management sub-niches →

FAQ

What is the Operations Manager job at Via?

A private-sector role in operations and management (business operations and strategy) listed 40 days ago. The full description is on this page and on the employer's page.

Where is this job?

Rochester, MN.

How do I apply?

Use the "View this job and apply on the employer's page" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Rochester is $1,399 a month and median household income $89,389 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-09-30 (40 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse business operations and strategy jobs in Minnesota.

Sources and terms

• Job data: Via careers page public feed (listing dated 2026-09-30). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)