Jobs Private USA → Technology → Data, analytics and AI → Capacity Planning & Analytics, VP

Capacity Planning & Analytics, VP

Morgan Stanley · Alpharetta, GA · posted 52 days ago

In short: Capacity Planning & Analytics, VP at Morgan Stanley in Alpharetta, GA, posted 52 days ago.

By AtiveSite · Published 07/11/2026 · Updated 09/11/2026 · Every figure is linked to its source below.

Morgan Stanleyemployer

Alpharetta, GAlocation

Data, analytics and AIsub-niche

52 days agoposted

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The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-09-18

Employer	Morgan Stanley
Location	Alpharetta, Georgia
Field	Technology › Data, analytics and AI
Level	Senior Level
Source category	Data and Analytics
Posted	2026-09-18 (52 days ago)
Work arrangement	On-site at the location listed
Pay	Not published in the source listing

Job description

Position Summary

The Vice President, Capacity Planning & Analytics is responsible for leading long-range workforce and resource planning for our contact center operations. The role is also responsible for the creation and implementation of advanced analytics functions that enable data-driven business decisions across multiple lines of business. This individual will own forecasting, staffing, and capacity models to ensure optimal service levels at efficient cost and adhering to contractual obligations, in close partnership with multiple internal departments. This role develops and oversees accurate demand forecasts, staffing plans, and analytical models that balance client experience, operational efficiency, cost management, and headcount outcomes.

As a strategic leader, Vice President reports to an Executive Director, and partners closely with leaders to translate complex data into actionable insights, optimize resource allocation, and influence key business decisions. The role drives continuous improvement of forecasting methodologies, analytical frameworks, and decision-support tools to ensure the organization can anticipate business trends and respond effectively to changing client and operational demands.

Key Responsibilities

Lead the development, execution, and governance of short-, medium-, and long-term demand forecasting models across multiple business lines and contact channels.
Translate business forecasts into staffing and capacity plans that align service, productivity, financial, and growth objectives.
Build forecasting models for volume, AHT, shrinkage, attrition and occupancy to inform hiring and scheduling
Develop scenario-based forecasting models to assess operational, financial, and headcount impacts under varying business conditions.
Build cross-skill and blended workforce models to optimize staffing for agent supporting multiple channels/lines of business
Monitor forecast accuracy and service level performance, adjusting plans for seasonality, promotions, call driving events and business change
Build scenario and what if models to support leadership risk assessment
Own capacity, forecasting and operational effectiveness reporting for key stakeholders
Evaluate WFM and Ai tools and drive continuous process improvement
Lead the headcount planning process and present recommendations to senior leadership
Lead and develop capacity planning analysts
Leverage sophisticated analytical techniques to identify trends, opportunities, and risks that impact workforce and business performance.
Deliver actionable insights that support executive decision-making and strategic planning.
Establish analytical frameworks and performance metrics that measure operational effectiveness, capacity utilization, and client experience outcomes.
Utilize large and complex data sets from multiple sources to develop predictive and prescriptive analytics solutions.
Apply statistical modeling, forecasting techniques, and advanced analytical methods to solve complex business problems.
Drive innovation through the use of automation, machine learning, and emerging analytics technologies where applicable.
Ensure analytical integrity, data quality, and governance standards across forecasting and reporting processes.
Serve as a trusted advisor to executive leadership on forecasting assumptions, capacity strategies, staffing implications, and business performance.
Foster a culture of continuous improvement, analytical rigor, and data-driven decision making.
Collaborate across Operations, Finance, Technology, Risk, and Business Management functions to ensure alignment on strategic priorities.

Required Experience

7+ years of experience in forecasting, workforce planning, analytics, data science, operations research, or a related quantitative discipline.
Proven experience leading forecasting and analytical functions within a complex, multi-line-of-business environment.
Demonstrated success developing demand forecasts, staffing models, and strategic workforce planning methodologies.
Strong executive presence with the ability to influence senior stakeholders and drive cross-functional alignment.
Experience working with large, complex data sets and transforming data into actionable business insights.
Strong knowledge of programming and analytics tools such as Python, SQL, R, SAS, or similar technologies.
Experience with statistical forecasting methods, Erlang C/queuing models (including chat concurrency models and BI tools (Genesys, Power BI, Tableau, MS Office)
Experience modelling multi-skill/blended agent staff across channels (chat/back office work) and lines of business
Demonstrated ability to solve complex business challenges through structured analytical approaches.

Leadership Competencies

Strategic thinker with strong business acumen.
Exceptional problem-solving and critical-thinking skills.
Ability to balance client experience, operational performance, cost efficiency, and workforce investment decisions.
Proven track record of leading teams, developing talent, and delivering measurable business outcomes.

Success Measures

Forecast accuracy and model performance.
Effective staffing and capacity planning outcomes.
Improved operational efficiency and resource utilization.
Enhanced client experience and service-level performance.
Executive adoption of analytics-driven recommendations and decision frameworks.

Position Impact: This role serves as a critical strategic partner to leadership, ensuring the organization has the forecasting accuracy, workforce insights, and analytical capabilities required to optimize performance, support growth, and deliver exceptional client and employee outcomes.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .

Explore around this job

Field: Technology Sub-niche: Data, analytics and AI All jobs at Morgan Stanley Jobs in Georgia Jobs in Alpharetta, GA Alpharetta city guide Georgia state guide Fulton County economy

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About the role

This is a Senior Level role in the Technology field (Data, analytics and AI) at Morgan Stanley. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

Gross salary a year Filing State income tax rate %

Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.

How to prepare and behave

This is editorial guidance, not information from the employer.

Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
Be honest about gaps; say what you did to learn and how fast you can close them.
Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
Send a short thank-you message within a day, mentioning one thing you discussed.
Have code, data work or projects you can show, and be ready to think aloud: many technical interviews test how you reason, not only the answer.

Know your rights as a candidate and an employee:

The city

The job is in Alpharetta, GA. Below is what the official statistics say about living and working there.

How Alpharetta compares. Among the 100 largest places in Georgia, Alpharetta is #14 by population, #3 for household income (#1 = highest), #4 for remote work (#1 = most), #95 for rent (#1 = cheapest). Its county, Fulton County, is #1 of 159 counties for average pay ($100,817).

The place in numbers

Alpharetta has 66,855 residents (ACS 2020–2024), about 0.6% of the population of Georgia. It covers 27 square miles of land, which works out to roughly 2,485 people per square mile. The median age is 41.3, 10% older than the state median (41.3 against 37.6).

Housing

The median gross rent is $1,948 a month (rent plus utilities), 40% above the state median ($1,948 against $1,393). Over a year that is 15.8% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $649,000, which is 4.4 times the median household income ($147,612). 65.1% of households own their home, about the same as the state average (65.1% against 65.7%).

Work and pay

The Atlanta-Sandy Springs-Roswell, GA metropolitan area has 2,889,670 jobs in the BLS wage survey, and the median pay across all occupations is $51,170 a year, about the same as the national median ($51,170 against $50,980). The biggest occupation groups are office and administrative support (328,500 jobs, median $47,040); transportation and material moving (313,910 jobs, median $44,120); sales and related (277,630 jobs, median $37,550). The area is most specialised in business and financial operations (1.3 times) and legal (1.3 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($130,550) and computer and mathematical ($110,010). In 2026M09 the unemployment rate of Fulton County was 3.6%. 71.1% of residents aged 16 and over are in the labour force. The city lies in Fulton County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 54.5% drive alone, 0.5% use public transit, 1.8% walk, 36.7% work from home. 18.7% of workers commute 45 minutes or more, 6% below the state average (18.7% against 19.8%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.

People and education

70.7% of adults aged 25 and over hold a bachelor's degree or higher, 102% above the state share (70.7% against 35.0%). 27.8% of residents were born outside the United States, 149% above the state share (27.8% against 11.2%). The poverty rate is 5.6%, 58% below the state rate (5.6% against 13.4%).

Climate

The warmest month is Jul, averaging 80°F (26.5°C), and the coolest is Jan at 40°F (4.7°C). About 1,292 mm (51 inches) of precipitation falls in a year; Dec is the wettest month (133 mm) and Oct the driest (88 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Johns Creek (5 miles, rent 16% higher); Roswell (5 miles, rent 7% lower); Milton (6 miles, rent 6% higher); Peachtree Corners (8 miles, rent 13% lower). Rent differences are against Alpharetta; use the Compare tab to put any two cities side by side.

Full guide to Alpharetta →Georgia guide All jobs in Alpharetta

Official links for Alpharetta

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Alpharetta, GA that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Sort:

Place ⇅	Distance from the job city ⇅	Median rent ⇅	Median home value ⇅	Median household income ⇅	Commute 45+ min ⇅	Rent as % of occupation pay ⇅	Open jobs there ⇅
Alpharetta, GA	0 mi	$1,948	$649,000	$147,612	18.7%	n/a	Jobs
Johns Creek, GA	5 mi	$2,257	$629,400	$160,093	24.9%	n/a	—
Roswell, GA	5 mi	$1,810	$567,100	$128,654	16.6%	n/a	—
Milton, GA	6 mi	$2,065	$789,000	$171,295	22.0%	n/a	—
Peachtree Corners, GA	8 mi	$1,701	$484,700	$82,139	14.1%	n/a	—
Duluth, GA	8 mi	$1,828	$400,800	$95,331	21.9%	n/a	—
Dunwoody, GA	9 mi	$1,859	$602,900	$121,903	12.8%	n/a	—
Norcross, GA	10 mi	$1,715	$403,400	$75,266	15.3%	n/a	—
Sandy Springs, GA	11 mi	$1,870	$619,800	$104,340	12.6%	n/a	—
Suwanee, GA	12 mi	$1,885	$480,600	$103,260	23.4%	n/a	—
Chamblee, GA	13 mi	$1,859	$432,800	$84,452	11.9%	n/a	—
Sugar Hill, GA	14 mi	$1,862	$413,400	$107,389	26.7%	n/a	—
Holly Springs, GA	14 mi	$1,850	$448,400	$113,992	30.5%	n/a	—
Woodstock, GA	14 mi	$1,821	$436,500	$103,496	21.9%	n/a	—
Lilburn, GA	15 mi	$1,778	$329,700	$63,581	24.2%	n/a	—
Brookhaven, GA	15 mi	$1,882	$692,700	$117,663	10.3%	n/a	—
Tucker, GA	16 mi	$1,647	$384,500	$80,317	20.2%	n/a	—
Buford, GA	17 mi	$1,357	$368,700	$69,471	23.8%	n/a	—
Canton, GA	17 mi	$1,680	$407,800	$80,091	22.1%	n/a	—
Marietta, GA	17 mi	$1,586	$448,500	$72,725	17.9%	n/a	—

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:

Cybersecurity (366) Software engineering (1880) Cloud, IT and infrastructure (504) Product management (412)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Alpharetta, GA is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Sort:

From ⇅	Straight-line distance (miles) ⇅	Population of that city ⇅
Charlotte, NC	211 mi	903,844
Jacksonville, FL	300 mi	977,670
Indianapolis, IN	408 mi	885,860
Columbus, OH	415 mi	914,802
Chicago, IL	568 mi	2,711,226
Philadelphia, PA	649 mi	1,579,706
Houston, TX	715 mi	2,328,253
Dallas, TX	725 mi	1,307,930
New York, NY	727 mi	8,483,844
Oklahoma City, OK	757 mi	697,125
Fort Worth, TX	759 mi	963,194
Austin, TX	830 mi	979,539
San Antonio, TX	895 mi	1,479,835
Denver, CO	1,201 mi	718,877
Phoenix, AZ	1,592 mi	1,642,323
San Diego, CA	1,889 mi	1,389,526
Los Angeles, CA	1,945 mi	3,857,263
San Jose, CA	2,105 mi	990,138
San Francisco, CA	2,169 mi	830,235
Seattle, WA	2,171 mi	754,195

Nearby cities with open jobs (within 120 miles)

Sort:

City ⇅	Straight-line distance ⇅	Open jobs ⇅
Atlanta, GA	23 mi	930
College Park, GA	32 mi	5
Chattanooga, TN	88 mi	5

The employer

Morgan Stanley is the employer in this listing. See all its open jobs here →

It is among the 200 largest US-headquartered employers in our list, with about 83,000 employees worldwide (2025). Company page with headquarters, state economy and official links →

Official links for Morgan Stanley

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

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FAQ

What is the Capacity Planning & Analytics, VP job at Morgan Stanley?

A senior level role in technology (data, analytics and ai) listed 52 days ago. The full description is on this page and on The Muse.

Where is this job?

Alpharetta, GA.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Alpharetta is $1,948 a month and median household income $147,612 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-09-18 (52 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse data, analytics and ai jobs in Georgia.

Sources and terms

Job data: The Muse public API (listing dated 2026-09-18). The job disappears from this site when it disappears from the source.
Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

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