Data Analyst
UKG · Remote / flexible (United States) · Mid Level · Data, analytics and AI · posted yesterday
UKG · Atlanta, GA · posted 30 days ago
By AtiveSite · Published 07/11/2026 · Updated 08/11/2026 · Every figure is linked to its source below.
| Employer | UKG |
|---|---|
| Location | Atlanta, Georgia |
| Field | Sales and Customers › Customer success and service |
| Level | Senior Level |
| Source category | Data and Analytics |
| Posted | 2026-10-09 (30 days ago) |
| Work arrangement | On-site at the location listed |
| Pay | Not published in the source listing |
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
Position Summary:
The Billing Inquiry Analyst is a highly visible, customer-facing role that serves as a key liaison between customers and internal business partners, including Billing Operations, Sales, Customer Success, Finance, Revenue Operations, Service Operations, Product, and Engineering teams. This position is responsible for managing and resolving customer billing inquiries, disputes, escalations, and exception requests while ensuring a positive customer experience and protecting revenue integrity. This individual will also serve as the primary billing liaison for a portfolio of strategic customers, including the organization's Top 20 accounts, providing proactive support for complex billing concerns and high-impact customer situations.
The ideal candidate possesses strong analytical, communication, and problem-solving skills, with the ability to investigate and resolve medium- to high-complexity billing scenarios across multiple systems, products, contracts, and monetization models. This individual must be comfortable navigating ambiguity, conducting detailed research, and delivering thoughtful, comprehensive, and customer-centric responses to both internal and external stakeholders.
Success in this role requires deep expertise in the organization's billing processes, contract language, pricing structures, and operational workflows, along with a strong understanding of how billing transactions originate and flow across the business. The individual is expected to continuously develop expertise in emerging monetization strategies, including subscription, usage-based, consumption-based, and hybrid billing models, while embracing AI-powered tools and Agentic AI capabilities to improve operational efficiency, customer support, and decision-making.Key Responsibilities:
• Serve as the primary point of contact for customer billing inquiries, disputes, billing escalations, and exception requests submitted through the Billing Inquiry intake process.
• Act as the billing liaison for assigned strategic customers, including the organization's Top 20 accounts, managing complex billing concerns and ensuring a high-quality customer experience.
• Investigate, analyze, and resolve medium- to high-complexity billing issues while ensuring accurate, timely, and customer-focused resolutions.
• Develop and maintain expertise in company billing processes, contract terms, pricing structures, invoicing procedures, and monetization models.
• Build proficiency in subscription, recurring revenue, consumption-based, usage-based, overage, milestone, professional services, and hybrid billing models, understanding how each translates into billable customer outcomes.
• Learn and become proficient in the organization's usage and consumption billing platforms, including how usage is captured, validated, reconciled, and translated into customer invoices.
• Analyze billing data, customer contracts, pricing arrangements, usage records, and system transactions to identify root causes and recommend corrective actions.
• Provide clear, professional, and detailed written and verbal communication regarding billing outcomes, findings, and resolution plans.
• Adhere to established service level agreements (SLAs) and key performance indicators (KPIs) related to inquiry review, response times, and case resolution.
• Partner cross-functionally with Sales, Managed Services, Customer Success, Finance, Revenue Operations, Service Operations, Product, Engineering, and other internal teams to resolve complex customer scenarios.
• Understand organizational ownership and billing workflows to effectively identify the source of billing transactions and route inquiries to the appropriate teams when necessary.
• Escalate systemic issues and recurring trends when appropriate, contributing to long-term solutions that improve billing accuracy, operational efficiency, and customer satisfaction.
• Exercise sound judgment when evaluating customer disputes, balancing company policies, contractual obligations, customer relationships, and revenue considerations.
• Identify opportunities for process improvements through trend analysis, stakeholder feedback, and operational insights.
• Support the creation and maintenance of billing documentation, knowledge articles, standard operating procedures, and training materials to improve organizational knowledge and consistency.
• Leverage AI-enabled tools and automation solutions to improve research, documentation, customer communications, and operational efficiency.
• Develop proficiency in Agentic AI capabilities and intelligent workflow automation, applying AI-assisted reasoning and decision support to improve inquiry resolution, knowledge discovery, and process execution while maintaining appropriate human oversight.Required Qualifications:
• Bachelor's degree in Business, Finance, Accounting, or a related field, or equivalent work experience.
• 3+ years of experience in billing, finance operations, accounts receivable, customer support, or a related role.
• Strong understanding of billing operations, invoicing practices, contract interpretation, and dispute resolution.
• Ability to analyze and resolve complex billing issues across multiple systems and stakeholders.
• Demonstrated ability or aptitude to learn complex monetization models, including subscription, usage-based, and consumption-based billing.
• Willingness to learn AI-enabled technologies and incorporate AI tools into daily workflows to improve productivity and customer service.
• Excellent written and verbal communication skills, including the ability to communicate complex billing concepts to non-technical audiences.
• Strong organizational, analytical, and problem-solving skills with exceptional attention to detail.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Proficiency with billing systems, CRM platforms, ERP systems, Microsoft Office applications (particularly Excel), and collaboration tools.Preferred Qualifications:
• Experience supporting subscription-based, recurring revenue, usage-based, consumption-based, or contract-based billing environments.
• Experience supporting SaaS or cloud-based monetization models.
• Familiarity with ERP, billing, financial management, and usage management systems.
• Experience working with cross-functional teams in a large or complex organization.
• Knowledge of revenue recognition principles and financial operations.
• Experience handling customer escalations and high-visibility billing disputes.
• Experience using AI-powered productivity tools, virtual assistants, or workflow automation platforms in a professional environment.
• Familiarity with Agentic AI concepts, intelligent automation, or AI-assisted operational workflows.Core Competencies:
• Billing and Contract Expertise
• Customer Service Excellence
• Monetization & Revenue Model Knowledge
• Usage and Consumption Billing
• Analytical Thinking
• Problem Resolution
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
The pay range for this position is $57,150 to $80,000. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits
Field: Sales and Customers Sub-niche: Customer success and service All jobs at UKG Jobs in Georgia Jobs in Atlanta, GA Atlanta city guide Georgia state guide Fulton County economy
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This is a Senior Level role in the Sales and Customers field (Customer success and service) at UKG. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.
We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.
Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.
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The job is in Atlanta, GA. Below is what the official statistics say about living and working there.
How Atlanta compares. Among the 100 largest places in Georgia, Atlanta is #1 by population, #10 for remote work (#1 = most), #15 for college degrees (#1 = most), #73 for homeownership (#1 = highest). Its county, Fulton County, is #1 of 159 counties for average pay ($100,817).
Atlanta has 505,268 residents (ACS 2020–2024), about 4.6% of the population of Georgia. It covers 135 square miles of land, which works out to roughly 3,734 people per square mile. The median age is 34.2, 9% younger than the state median (34.2 against 37.6).
The median gross rent is $1,711 a month (rent plus utilities), 23% above the state median ($1,711 against $1,393). Over a year that is 24.0% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $439,600, which is 5.1 times the median household income ($85,652); a ratio above 5 usually means buying is out of reach without savings or a second income. 46.4% of households own their home, 29% below the state average (46.4% against 65.7%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.
The Atlanta-Sandy Springs-Roswell, GA metropolitan area has 2,889,670 jobs in the BLS wage survey, and the median pay across all occupations is $51,170 a year, about the same as the national median ($51,170 against $50,980). The biggest occupation groups are office and administrative support (328,500 jobs, median $47,040); transportation and material moving (313,910 jobs, median $44,120); sales and related (277,630 jobs, median $37,550). The area is most specialised in business and financial operations (1.3 times) and legal (1.3 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($130,550) and computer and mathematical ($110,010). In 2026M09 the unemployment rate of Fulton County was 3.6%. 68.7% of residents aged 16 and over are in the labour force. The city lies in Fulton County; its jobs, pay by industry and GDP are on the county page.
Among workers, 52.9% drive alone, 5.7% use public transit, 3.9% walk, 29.7% work from home. 14.2% of workers commute 45 minutes or more, 28% below the state average (14.2% against 19.8%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.
59.2% of adults aged 25 and over hold a bachelor's degree or higher, 69% above the state share (59.2% against 35.0%). 9.0% of residents were born outside the United States, 19% below the state share (9.0% against 11.2%). The poverty rate is 16.9%, 27% above the state rate (16.9% against 13.4%).
The warmest month is Jul, averaging 80°F (26.5°C), and the coolest is Jan at 40°F (4.7°C). About 1,292 mm (51 inches) of precipitation falls in a year; Dec is the wettest month (133 mm) and Oct the driest (88 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.
Closest cities in this guide: North Druid Hills (7 miles, rent 10% higher); East Point (7 miles, rent 20% lower); Vinings (7 miles, rent 7% higher); Decatur (7 miles, rent 3% lower). Rent differences are against Atlanta; use the Compare tab to put any two cities side by side.
Full guide to Atlanta →Georgia guideAll jobs in Atlanta
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Places within 50 miles (straight line) of Atlanta, GA that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.
| Place ⇅ | Distance from the job city ⇅ | Median rent ⇅ | Median home value ⇅ | Median household income ⇅ | Commute 45+ min ⇅ | Rent as % of occupation pay ⇅ | Open jobs there ⇅ |
|---|---|---|---|---|---|---|---|
| Atlanta, GA | 0 mi | $1,711 | $439,600 | $85,652 | 14.2% | n/a | Jobs |
| North Druid Hills, GA | 7 mi | $1,874 | $515,900 | $102,742 | 8.0% | n/a | — |
| East Point, GA | 7 mi | $1,364 | $281,600 | $68,598 | 17.8% | n/a | — |
| Vinings, GA | 7 mi | $1,839 | $604,600 | $94,982 | 9.3% | n/a | — |
| Decatur, GA | 7 mi | $1,655 | $701,400 | $139,397 | 15.5% | n/a | — |
| North Decatur, GA | 8 mi | $1,913 | $474,600 | $110,871 | 16.4% | n/a | — |
| Brookhaven, GA | 8 mi | $1,882 | $692,700 | $117,663 | 10.3% | n/a | — |
| College Park, GA | 9 mi | $1,207 | $325,800 | $51,635 | 7.2% | n/a | Jobs |
| Smyrna, GA | 9 mi | $1,739 | $449,500 | $100,061 | 18.6% | n/a | — |
| Candler-McAfee, GA | 9 mi | $1,498 | $259,300 | $64,699 | 21.8% | n/a | — |
| Belvedere Park, GA | 9 mi | $1,534 | $296,600 | $65,462 | 20.7% | n/a | — |
| Mableton, GA | 10 mi | $1,472 | $313,100 | $77,980 | 22.7% | n/a | — |
| Forest Park, GA | 11 mi | $1,189 | $143,400 | $41,211 | 20.6% | n/a | — |
| Chamblee, GA | 11 mi | $1,859 | $432,800 | $84,452 | 11.9% | n/a | — |
| Clarkston, GA | 11 mi | $1,422 | $302,600 | $48,564 | 26.2% | n/a | — |
| Sandy Springs, GA | 12 mi | $1,870 | $619,800 | $104,340 | 12.6% | n/a | — |
| South Fulton, GA | 13 mi | $1,702 | $309,800 | $82,324 | 25.0% | n/a | — |
| Lithia Springs, GA | 13 mi | $1,402 | $220,000 | $62,417 | 23.6% | n/a | — |
| Riverdale, GA | 14 mi | $1,360 | $178,800 | $63,455 | 14.7% | n/a | — |
| Dunwoody, GA | 14 mi | $1,859 | $602,900 | $121,903 | 12.8% | n/a | — |
We could not match this title to one occupation, so here are the other sub-niches in Sales and Customers, where your skills may carry over:
Account management (316) Sales and business development (1467)
How far Atlanta, GA is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.
| From ⇅ | Straight-line distance (miles) ⇅ | Population of that city ⇅ |
|---|---|---|
| Charlotte, NC | 228 mi | 903,844 |
| Jacksonville, FL | 287 mi | 977,670 |
| Indianapolis, IN | 426 mi | 885,860 |
| Columbus, OH | 437 mi | 914,802 |
| Chicago, IL | 585 mi | 2,711,226 |
| Philadelphia, PA | 670 mi | 1,579,706 |
| Houston, TX | 700 mi | 2,328,253 |
| Dallas, TX | 716 mi | 1,307,930 |
| New York, NY | 747 mi | 8,483,844 |
| Fort Worth, TX | 749 mi | 963,194 |
| Oklahoma City, OK | 753 mi | 697,125 |
| Austin, TX | 816 mi | 979,539 |
| San Antonio, TX | 880 mi | 1,479,835 |
| Denver, CO | 1,203 mi | 718,877 |
| Phoenix, AZ | 1,586 mi | 1,642,323 |
| San Diego, CA | 1,883 mi | 1,389,526 |
| Los Angeles, CA | 1,940 mi | 3,857,263 |
| San Jose, CA | 2,103 mi | 990,138 |
| San Francisco, CA | 2,167 mi | 830,235 |
| Seattle, WA | 2,177 mi | 754,195 |
| City ⇅ | Straight-line distance ⇅ | Open jobs ⇅ |
|---|---|---|
| College Park, GA | 9 mi | 5 |
| Alpharetta, GA | 23 mi | 55 |
| Chattanooga, TN | 102 mi | 5 |
UKG is the employer in this listing. See all its open jobs here →
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What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".
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All Customer success and service jobs → · All Sales and Customers sub-niches →
A senior level role in sales and customers (customer success and service) listed 30 days ago. The full description is on this page and on The Muse.
Atlanta, GA.
Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.
The listing does not publish pay, and we could not match the title to one official occupation.
Median rent in Atlanta is $1,711 a month and median household income $85,652 (ACS 2020–2024).
It was posted on 2026-10-09 (30 days ago). Jobs older than 90 days are not shown.
Yes: browse customer success and service jobs in Georgia.
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