Sr. Platform Lead, Omnichannel Content
Chick-fil-A, Inc. · Atlanta, GA · Senior Level · Content, editing and production · posted 3 days ago
Chick-fil-A, Inc. · Atlanta, GA · posted 4 days ago
By AtiveSite · Published 07/11/2026 · Updated 09/11/2026 · Every figure is linked to its source below.
| Employer | Chick-fil-A, Inc. |
|---|---|
| Location | Atlanta, Georgia |
| Field | Sales and Customers › Customer success and service |
| Level | Mid Level |
| Source category | Human Resources and Recruitment |
| Posted | 2026-11-05 (4 days ago) |
| Work arrangement | On-site at the location listed |
| Pay | Not published in the source listing |
How We Work At Chick-fil-A
Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.
Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Overview
Every single day our Restaurants serve amazing food and provide an incredible Customer Experience, however things do not always go 100% as expected. In those moments that matter, when our Customers need support you will be there to serve them. This is an incredible opportunity to do significant work by providing extraordinary support in the unique Chick-fil-A way, and our founder Truett Cathy said it best: "In the food business, it only takes one mistake, one rude Team Member or one bad sandwich to lose a customer. Do things right each time, making sure customers get what they expect, and sometimes more." Your role will be to resolve and delight our Customers, to ensure we win their hearts every day. You will have an incredible impact on everyone you come in contact with and you will represent our Chick-fil-A brand with every Customer interaction whether via phone or our online channel.
The ideal candidate is a problem solver that can easily build rapport with Customers. Candidates will be eager to exceed Customer expectations by using active listening skills, demonstrating empathy and advocacy, diagnosing and fully resolving issues, managing cases efficiently, using positive language, and having passion for doing the right thing.
As our customers' first point of contact, you are the friendly voice of Chick-fil-A, providing outstanding Customer service, troubleshooting, and technical support. We'll rely on you to listen to our Customers and use your technical knowledge, creativity, and passion to meet their needs - and remind them that "My Pleasure" is not just an expression, behind that expression we have amazing people. Because we believe our individual backgrounds, perspectives, and passions will help us be the World's Most Caring Company. You'll be trained to reach your highest potential.
Responsibilities
Field: Sales and Customers Sub-niche: Customer success and service All jobs at Chick-fil-A, Inc. Jobs in Georgia Jobs in Atlanta, GA Atlanta city guide Georgia state guide Fulton County economy
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This is a Mid Level role in the Sales and Customers field (Customer success and service) at Chick-fil-A, Inc.. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.
We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.
Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.
This is editorial guidance, not information from the employer.
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The job is in Atlanta, GA. Below is what the official statistics say about living and working there.
How Atlanta compares. Among the 100 largest places in Georgia, Atlanta is #1 by population, #10 for remote work (#1 = most), #15 for college degrees (#1 = most), #73 for homeownership (#1 = highest). Its county, Fulton County, is #1 of 159 counties for average pay ($100,817).
Atlanta has 505,268 residents (ACS 2020–2024), about 4.6% of the population of Georgia. It covers 135 square miles of land, which works out to roughly 3,734 people per square mile. The median age is 34.2, 9% younger than the state median (34.2 against 37.6).
The median gross rent is $1,711 a month (rent plus utilities), 23% above the state median ($1,711 against $1,393). Over a year that is 24.0% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $439,600, which is 5.1 times the median household income ($85,652); a ratio above 5 usually means buying is out of reach without savings or a second income. 46.4% of households own their home, 29% below the state average (46.4% against 65.7%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.
The Atlanta-Sandy Springs-Roswell, GA metropolitan area has 2,889,670 jobs in the BLS wage survey, and the median pay across all occupations is $51,170 a year, about the same as the national median ($51,170 against $50,980). The biggest occupation groups are office and administrative support (328,500 jobs, median $47,040); transportation and material moving (313,910 jobs, median $44,120); sales and related (277,630 jobs, median $37,550). The area is most specialised in business and financial operations (1.3 times) and legal (1.3 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($130,550) and computer and mathematical ($110,010). In 2026M09 the unemployment rate of Fulton County was 3.6%. 68.7% of residents aged 16 and over are in the labour force. The city lies in Fulton County; its jobs, pay by industry and GDP are on the county page.
Among workers, 52.9% drive alone, 5.7% use public transit, 3.9% walk, 29.7% work from home. 14.2% of workers commute 45 minutes or more, 28% below the state average (14.2% against 19.8%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.
59.2% of adults aged 25 and over hold a bachelor's degree or higher, 69% above the state share (59.2% against 35.0%). 9.0% of residents were born outside the United States, 19% below the state share (9.0% against 11.2%). The poverty rate is 16.9%, 27% above the state rate (16.9% against 13.4%).
The warmest month is Jul, averaging 80°F (26.5°C), and the coolest is Jan at 40°F (4.7°C). About 1,292 mm (51 inches) of precipitation falls in a year; Dec is the wettest month (133 mm) and Oct the driest (88 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.
Closest cities in this guide: North Druid Hills (7 miles, rent 10% higher); East Point (7 miles, rent 20% lower); Vinings (7 miles, rent 7% higher); Decatur (7 miles, rent 3% lower). Rent differences are against Atlanta; use the Compare tab to put any two cities side by side.
Full guide to Atlanta →Georgia guideAll jobs in Atlanta
These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.
Places within 50 miles (straight line) of Atlanta, GA that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.
| Place ⇅ | Distance from the job city ⇅ | Median rent ⇅ | Median home value ⇅ | Median household income ⇅ | Commute 45+ min ⇅ | Rent as % of occupation pay ⇅ | Open jobs there ⇅ |
|---|---|---|---|---|---|---|---|
| Atlanta, GA | 0 mi | $1,711 | $439,600 | $85,652 | 14.2% | n/a | Jobs |
| North Druid Hills, GA | 7 mi | $1,874 | $515,900 | $102,742 | 8.0% | n/a | — |
| East Point, GA | 7 mi | $1,364 | $281,600 | $68,598 | 17.8% | n/a | — |
| Vinings, GA | 7 mi | $1,839 | $604,600 | $94,982 | 9.3% | n/a | — |
| Decatur, GA | 7 mi | $1,655 | $701,400 | $139,397 | 15.5% | n/a | — |
| North Decatur, GA | 8 mi | $1,913 | $474,600 | $110,871 | 16.4% | n/a | — |
| Brookhaven, GA | 8 mi | $1,882 | $692,700 | $117,663 | 10.3% | n/a | — |
| College Park, GA | 9 mi | $1,207 | $325,800 | $51,635 | 7.2% | n/a | Jobs |
| Smyrna, GA | 9 mi | $1,739 | $449,500 | $100,061 | 18.6% | n/a | — |
| Candler-McAfee, GA | 9 mi | $1,498 | $259,300 | $64,699 | 21.8% | n/a | — |
| Belvedere Park, GA | 9 mi | $1,534 | $296,600 | $65,462 | 20.7% | n/a | — |
| Mableton, GA | 10 mi | $1,472 | $313,100 | $77,980 | 22.7% | n/a | — |
| Forest Park, GA | 11 mi | $1,189 | $143,400 | $41,211 | 20.6% | n/a | — |
| Chamblee, GA | 11 mi | $1,859 | $432,800 | $84,452 | 11.9% | n/a | — |
| Clarkston, GA | 11 mi | $1,422 | $302,600 | $48,564 | 26.2% | n/a | — |
| Sandy Springs, GA | 12 mi | $1,870 | $619,800 | $104,340 | 12.6% | n/a | — |
| South Fulton, GA | 13 mi | $1,702 | $309,800 | $82,324 | 25.0% | n/a | — |
| Lithia Springs, GA | 13 mi | $1,402 | $220,000 | $62,417 | 23.6% | n/a | — |
| Riverdale, GA | 14 mi | $1,360 | $178,800 | $63,455 | 14.7% | n/a | — |
| Dunwoody, GA | 14 mi | $1,859 | $602,900 | $121,903 | 12.8% | n/a | — |
We could not match this title to one occupation, so here are the other sub-niches in Sales and Customers, where your skills may carry over:
Account management (316) Sales and business development (1467)
How far Atlanta, GA is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.
| From ⇅ | Straight-line distance (miles) ⇅ | Population of that city ⇅ |
|---|---|---|
| Charlotte, NC | 228 mi | 903,844 |
| Jacksonville, FL | 287 mi | 977,670 |
| Indianapolis, IN | 426 mi | 885,860 |
| Columbus, OH | 437 mi | 914,802 |
| Chicago, IL | 585 mi | 2,711,226 |
| Philadelphia, PA | 670 mi | 1,579,706 |
| Houston, TX | 700 mi | 2,328,253 |
| Dallas, TX | 716 mi | 1,307,930 |
| New York, NY | 747 mi | 8,483,844 |
| Fort Worth, TX | 749 mi | 963,194 |
| Oklahoma City, OK | 753 mi | 697,125 |
| Austin, TX | 816 mi | 979,539 |
| San Antonio, TX | 880 mi | 1,479,835 |
| Denver, CO | 1,203 mi | 718,877 |
| Phoenix, AZ | 1,586 mi | 1,642,323 |
| San Diego, CA | 1,883 mi | 1,389,526 |
| Los Angeles, CA | 1,940 mi | 3,857,263 |
| San Jose, CA | 2,103 mi | 990,138 |
| San Francisco, CA | 2,167 mi | 830,235 |
| Seattle, WA | 2,177 mi | 754,195 |
| City ⇅ | Straight-line distance ⇅ | Open jobs ⇅ |
|---|---|---|
| College Park, GA | 9 mi | 5 |
| Alpharetta, GA | 23 mi | 55 |
| Chattanooga, TN | 102 mi | 5 |
Chick-fil-A, Inc. is the employer in this listing. See all its open jobs here →
It is among the 200 largest US-headquartered employers in our list, with about 35,574 employees worldwide (2021). Company page with headquarters, state economy and official links →
These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.
What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".
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All Customer success and service jobs → · All Sales and Customers sub-niches →
A mid level role in sales and customers (customer success and service) listed 4 days ago. The full description is on this page and on The Muse.
Atlanta, GA.
Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.
The listing does not publish pay, and we could not match the title to one official occupation.
Median rent in Atlanta is $1,711 a month and median household income $85,652 (ACS 2020–2024).
It was posted on 2026-11-05 (4 days ago). Jobs older than 90 days are not shown.
Yes: browse customer success and service jobs in Georgia.
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