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TikTok · New York, NY · Mid Level · Data, analytics and AI · posted yesterday
TikTok · San Jose, CA · posted 86 days ago
By AtiveSite · Published 07/11/2026 · Updated 08/11/2026 · Every figure is linked to its source below.
| Employer | TikTok |
|---|---|
| Location | San Jose, California |
| Field | Technology › Data, analytics and AI |
| Level | Mid Level |
| Source category | Data and Analytics |
| Posted | 2026-08-14 (86 days ago) |
| Work arrangement | On-site at the location listed |
| Pay | Not published in the source listing |
Responsibilities
About the Team
The future of e-commerce customer service is intelligent, efficient, and AI-driven. Our team is dedicated to replacing traditional human-agent customer service with an advanced AI-powered conversational system that provides instant, intelligent, and seamless support for TikTok's global e-commerce platform. By leveraging Large Language Models (LLMs) and NLP, we are building an AI customer service system that can understand user queries, resolve disputes, guide transactions, and enhance the overall shopping experience without the need for human intervention.
Our cutting-edge AI is designed to handle complex customer interactions, including answering product inquiries, resolving order issues, processing refunds, and assisting sellers with operational tasks. Through LLM post-training, we ensure that our AI assistant is continuously learning and improving, providing more accurate, context-aware, and human-like interactions.
By joining us, you will be at the forefront of transforming customer service in e-commerce, helping build an AI system that understands, adapts, and provides intelligent solutions-all while reducing costs and improving efficiency for merchants and the platform.
What You Will Do
- Develop AI-Powered Customer Service Systems: Design and implement an AI-driven conversational customer service agent that can handle e-commerce inquiries, complaints, refunds, dispute resolutions, and logistical issues, replacing traditional human customer service agents.
- LLM Post-Training & Data-Efficient Learning: Apply state-of-the-art LLM post-training techniques, such as instruction tuning, reinforcement learning from human feedback (RLHF), and continual learning, to optimize AI customer service responses with minimal labeled data.
- Benchmark and training data construction: Identify challenging customer service interactions, such as policy clarifications, dispute handling, and multi-turn complaint resolution, and construct specialized datasets to enhance AI training.
- Develop Multilingual Customer Support: Build AI models capable of handling customer service interactions across multiple languages and cultural contexts, ensuring accurate translation and appropriate responses for a diverse global audience.
- Optimize Model Efficiency & Deployment: Work on model compression, quantization, and efficient inference techniques to ensure the AI customer service assistant can run at scale with low latency and high reliability.
Responsibilities
1. Develop AI Customer Support Systems: Build and optimize AI-driven customer service models capable of handling high-volume, complex user inquiries while ensuring high response accuracy and reliability.
2. Enhance LLM-Based Customer Interaction Models: Implement LLM post-training strategies to improve customer support interactions, reducing errors, hallucinations, and irrelevant responses.
3. Create Automated Dispute Resolution & Policy-Adaptive AI: Develop intelligent models capable of handling disputes, verifying transaction details, and ensuring platform compliance in automated responses.
4. Develop Multilingual Support & Translation Models: Enhance the platform's AI translation capabilities for real-time multilingual customer service interactions, ensuring smooth cross-language communication.
5. Refine Response Evaluation Metrics: Define and implement quality evaluation metrics for AI-generated responses to track customer satisfaction and improve conversational AI quality through A/B testing and iterative optimization.
6. Enable AI-Seller Collaboration: Build AI-powered seller assistance tools to help merchants quickly respond to customer inquiries, manage store operations, and resolve disputes efficiently.
7. Optimize Large-Scale Model Deployment: Work on model compression, inference optimization, and edge AI deployment to ensure real-time, high-quality customer service experiences at scale.
Qualifications
Minimum Qualifications
- Bachelor and above with majors in computer science, computer engineering, statistics, applied mathematics, data science or other related disciplines.
- At least 3 years of work experience in the related field
- LLM Development & Post-Training Expertise: Experience in fine-tuning, distillation, or reinforcement learning of large language models for conversational AI applications.
- Multilingual AI Development: Proficiency in multilingual NLP, machine translation, and cross-lingual dialogue modeling.
Preferred Qualifications
- E-commerce Business Acumen: Understanding of e-commerce policies, dispute resolution workflows, and merchant-buyer interactions to enhance AI service design.
- Advanced NLP & Deep Learning: Strong grasp of AI agents, retrieval augmented generation, mixture of experts, sparse attention, reinforcement learning, inference time scaling etc. for improving AI dialogue quality.
- Scalability & Efficiency: Experience in distributed model training, low-latency inference, and edge AI for large-scale customer service applications.
Job Information
[For Pay Transparency] Compensation Description (annually)
The base salary range for this position in the selected city is $162000 - $387600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Field: Technology Sub-niche: Data, analytics and AI All jobs at TikTok Jobs in California Jobs in San Jose, CA San Jose city guide California state guide Santa Clara County economy
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This is a Mid Level role in the Technology field (Data, analytics and AI) at TikTok. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.
We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.
Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.
This is editorial guidance, not information from the employer.
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The job is in San Jose, CA. Below is what the official statistics say about living and working there.
How San Jose compares. Among the 145 largest places in California, San Jose is #3 by population, #30 for household income (#1 = highest), #110 for rent (#1 = cheapest), #48 for college degrees (#1 = most). Its county, Santa Clara County, is #1 of 58 counties for average pay ($197,043).
San Jose has 990,138 residents (ACS 2020–2024), about 2.5% of the population of California. It covers 178 square miles of land, which works out to roughly 5,564 people per square mile. The median age is 38.2, about the same as the state median (38.2 against 37.9).
The median gross rent is $2,669 a month (rent plus utilities), 31% above the state median ($2,669 against $2,036). Over a year that is 21.9% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $1,233,200, which is 8.4 times the median household income ($146,427); a ratio above 5 usually means buying is out of reach without savings or a second income. 55.8% of households own their home, about the same as the state average (55.8% against 55.9%).
The San Jose-Sunnyvale-Santa Clara, CA metropolitan area has 1,134,970 jobs in the BLS wage survey, and the median pay across all occupations is $84,050 a year, 65% above the national median ($84,050 against $50,980). The biggest occupation groups are computer and mathematical (149,970 jobs, median $186,320); management (115,110 jobs, median $210,750); business and financial operations (94,210 jobs, median $125,240). The area is most specialised in computer and mathematical (3.9 times) and architecture and engineering (2.5 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($210,750) and legal ($195,190). In 2026M09 the unemployment rate of Santa Clara County was 4.2%. 67.6% of residents aged 16 and over are in the labour force. The city lies in Santa Clara County; its jobs, pay by industry and GDP are on the county page.
Among workers, 62.9% drive alone, 2.4% use public transit, 1.8% walk, 20.3% work from home. 15.3% of workers commute 45 minutes or more, 21% below the state average (15.3% against 19.4%).
47.3% of adults aged 25 and over hold a bachelor's degree or higher, 28% above the state share (47.3% against 37.1%). 42.0% of residents were born outside the United States, 56% above the state share (42.0% against 27.0%). The poverty rate is 8.1%, 32% below the state rate (8.1% against 12.0%).
The warmest month is Aug, averaging 68°F (19.8°C), and the coolest is Jan at 47°F (8.3°C). About 510 mm (20 inches) of precipitation falls in a year; Dec is the wettest month (114 mm) and Jul the driest (0 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.
Closest cities in this guide: Campbell (8 miles, similar rent); Los Gatos (9 miles, rent 22% higher); Santa Clara (10 miles, rent 13% higher); Milpitas (10 miles, rent 17% higher). Rent differences are against San Jose; use the Compare tab to put any two cities side by side.
Full guide to San Jose →California guideAll jobs in San Jose
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Places within 50 miles (straight line) of San Jose, CA that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.
| Place ⇅ | Distance from the job city ⇅ | Median rent ⇅ | Median home value ⇅ | Median household income ⇅ | Commute 45+ min ⇅ | Rent as % of occupation pay ⇅ | Open jobs there ⇅ |
|---|---|---|---|---|---|---|---|
| San Jose, CA | 0 mi | $2,669 | $1,233,200 | $146,427 | 15.3% | n/a | Jobs |
| Campbell, CA | 8 mi | $2,737 | $1,617,000 | $145,268 | 10.4% | n/a | Jobs |
| Los Gatos, CA | 9 mi | $3,247 | $2,000,001 | $217,554 | 17.6% | n/a | — |
| Santa Clara, CA | 10 mi | $3,016 | $1,582,600 | $178,958 | 8.9% | n/a | — |
| Milpitas, CA | 10 mi | $3,120 | $1,251,700 | $178,798 | 15.2% | n/a | Jobs |
| Saratoga, CA | 12 mi | $3,501 | $2,000,001 | $250,001 | 8.3% | n/a | — |
| Cupertino, CA | 13 mi | $3,501 | $2,000,001 | $234,707 | 9.1% | n/a | Jobs |
| Sunnyvale, CA | 13 mi | $3,039 | $1,801,800 | $186,170 | 9.0% | n/a | Jobs |
| Morgan Hill, CA | 15 mi | $2,474 | $1,210,200 | $163,920 | 32.9% | n/a | — |
| Fremont, CA | 15 mi | $2,933 | $1,403,800 | $181,506 | 23.6% | n/a | Jobs |
| Mountain View, CA | 16 mi | $3,062 | $1,927,000 | $189,917 | 9.3% | n/a | Jobs |
| Los Altos, CA | 16 mi | $3,501 | $2,000,001 | $250,001 | 8.3% | n/a | — |
| Los Altos Hills, CA | 18 mi | $3,501 | $2,000,001 | $250,001 | 18.0% | n/a | — |
| Newark, CA | 19 mi | $2,776 | $1,142,800 | $169,064 | 22.2% | n/a | — |
| Palo Alto, CA | 19 mi | $3,484 | $2,000,001 | $231,101 | 8.2% | n/a | Jobs |
| East Palo Alto, CA | 21 mi | $2,244 | $1,102,600 | $113,493 | 9.7% | n/a | — |
| Menlo Park, CA | 22 mi | $3,239 | $2,000,001 | $210,025 | 11.5% | n/a | Jobs |
| Gilroy, CA | 24 mi | $2,301 | $1,027,400 | $133,107 | 32.4% | n/a | — |
| Atherton, CA | 24 mi | $3,501 | $2,000,001 | $250,001 | 7.0% | n/a | — |
| Union City, CA | 24 mi | $2,713 | $1,104,900 | $133,715 | 24.0% | n/a | — |
We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:
Cybersecurity (366) Software engineering (1880) Cloud, IT and infrastructure (504) Product management (412)
How far San Jose, CA is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.
| From ⇅ | Straight-line distance (miles) ⇅ | Population of that city ⇅ |
|---|---|---|
| San Jose, CA | 0 mi | 990,138 |
| San Francisco, CA | 73 mi | 830,235 |
| Los Angeles, CA | 296 mi | 3,857,263 |
| San Diego, CA | 407 mi | 1,389,526 |
| Phoenix, AZ | 604 mi | 1,642,323 |
| Seattle, WA | 714 mi | 754,195 |
| Denver, CO | 930 mi | 718,877 |
| Oklahoma City, OK | 1,354 mi | 697,125 |
| Fort Worth, TX | 1,414 mi | 963,194 |
| San Antonio, TX | 1,444 mi | 1,479,835 |
| Dallas, TX | 1,446 mi | 1,307,930 |
| Austin, TX | 1,459 mi | 979,539 |
| Houston, TX | 1,602 mi | 2,328,253 |
| Chicago, IL | 1,832 mi | 2,711,226 |
| Indianapolis, IN | 1,923 mi | 885,860 |
| Columbus, OH | 2,087 mi | 914,802 |
| Charlotte, NC | 2,270 mi | 903,844 |
| Jacksonville, FL | 2,337 mi | 977,670 |
| Philadelphia, PA | 2,497 mi | 1,579,706 |
| New York, NY | 2,550 mi | 8,483,844 |
| City ⇅ | Straight-line distance ⇅ | Open jobs ⇅ |
|---|---|---|
| Campbell, CA | 8 mi | 7 |
| Milpitas, CA | 10 mi | 2 |
| Sunnyvale, CA | 13 mi | 12 |
| Fremont, CA | 15 mi | 2 |
| Palo Alto, CA | 19 mi | 24 |
| Capitola, CA | 23 mi | 1 |
| Pleasanton, CA | 26 mi | 1 |
| Redwood City, CA | 27 mi | 27 |
| Belmont, CA | 30 mi | 2 |
| Alameda, CA | 39 mi | 15 |
| San Francisco, CA | 73 mi | 587 |
| Sacramento, CA | 90 mi | 38 |
TikTok is the employer in this listing. See all its open jobs here →
Company description (from The Muse): As the leading destination for short-form mobile video, TikTok’s mission is to inspire creativity and bring joy.
size: Large Size; industries: Entertainment & Gaming, Social Media, Technology; locations on The Muse: Dubai, United Arab Emirates, London, United Kingdom, Los Angeles, CA, New York, NY, Paris, France, Singapore.
We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).
The employer's profile on The Muse →
What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".
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A mid level role in technology (data, analytics and ai) listed 86 days ago. The full description is on this page and on The Muse.
San Jose, CA.
Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.
The listing does not publish pay, and we could not match the title to one official occupation.
Median rent in San Jose is $2,669 a month and median household income $146,427 (ACS 2020–2024).
It was posted on 2026-08-14 (86 days ago). Jobs older than 90 days are not shown.
Yes: browse data, analytics and ai jobs in California.
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