Premier Support Manager

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-07

Job description

What You Can Expect

Lead a team of Technical Account Managers at the center of Zoom's most strategic enterprise relationships, directly shaping customer outcomes and the long-term health of the Premier Support portfolio. Day to day, you will develop your team, define performance goals, and serve as an executive escalation point for complex customer situations, working closely with Customer Success, Service Engineering, and Sales. This is a role for someone who leads with data, builds accountability with genuine care, and is committed to developing people alongside delivering results. You will report to senior leadership within the Global Premier Support organization. This is a hybrid position that requires on-site presence 2 days per week at our San Jose, CA office. Remote arrangements are not available for this role.

About the Team

The Premier Support team delivers high-touch technical account management for Zoom's most strategic enterprise customers, helping them realize the full value of Zoom Workplace. Working at the intersection of technical expertise and relationship management, the team partners closely with Sales, Customer Success, and Engineering to resolve complex challenges and drive proactive outcomes. As a core part of Zoom's customer experience strategy, the team plays a meaningful role in retention, expansion, and satisfaction across the Premier portfolio.

Responsibilities

• Lead, coach, and develop a team of Technical Account Managers, building the skills and competencies needed to deliver outstanding Premier Support experiences.
• Recruit, onboard, and grow talent within the TAM organization, ensuring all business processes and quality standards are upheld.
• Define and drive team KPIs, quarterly goals, and strategic initiatives aligned to the broader Premier Services program.
• Analyze team performance data and process metrics to proactively identify risk factors, growth opportunities, and areas for continuous improvement.
• Own executive-level escalation for complex customer situations, partnering with Customer Success Managers, Escalations, and Service Engineering to drive timely resolution.
• Partner with Account Executives and Customer Success Managers to strengthen customer relationships and support retention and growth across the Premier portfolio.
• Identify underperformance within the team and manage structured improvement plans with appropriate senior support.
• Collaborate with cross-functional leaders to deliver data-driven decisions that strengthen team processes and the Premier Services program.

• 5+ years of experience managing technical teams in a customer-facing organization, with a track record of developing high-performing talent.
• 5+ years of experience in the SaaS industry and/or Unified Communications space, with deep familiarity with enterprise collaboration environments.
• Demonstrated ability to communicate with and influence executive-level stakeholders, including delivering compelling presentations and driving strategic alignment.
• Proven track record of executing strategy at operational and organizational scale, using data and performance metrics to inform decisions.
• Experience leveraging AI tools and solutions to deliver measurable improvements in team efficiency and service delivery.
• Familiarity with Unified Communications technologies such as Zoom Workplace, Cisco, Microsoft, or equivalent platforms; knowledge of IP telephony, SIP, or API/SDK integration is a plus.
• Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent professional experience.

Explore around this job

Field: Operations and Management Sub-niche: Executive and general management All jobs at Zoom Jobs in California Jobs in San Jose, CA San Jose city guide California state guide Santa Clara County economy

View this job and apply on The Muse →

You apply on The Muse or on the employer's page; AtiveSite does not receive or process applications and is not affiliated with The Muse. The description above is shown as the source published it.

About the role

This is a Senior Level role in the Operations and Management field (Executive and general management) at Zoom. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in San Jose, CA. Below is what the official statistics say about living and working there.

How San Jose compares. Among the 145 largest places in California, San Jose is #3 by population, #30 for household income (#1 = highest), #110 for rent (#1 = cheapest), #48 for college degrees (#1 = most). Its county, Santa Clara County, is #1 of 58 counties for average pay ($197,043).

The place in numbers

San Jose has 990,138 residents (ACS 2020–2024), about 2.5% of the population of California. It covers 178 square miles of land, which works out to roughly 5,564 people per square mile. The median age is 38.2, about the same as the state median (38.2 against 37.9).

Housing

The median gross rent is $2,669 a month (rent plus utilities), 31% above the state median ($2,669 against $2,036). Over a year that is 21.9% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $1,233,200, which is 8.4 times the median household income ($146,427); a ratio above 5 usually means buying is out of reach without savings or a second income. 55.8% of households own their home, about the same as the state average (55.8% against 55.9%).

Work and pay

The San Jose-Sunnyvale-Santa Clara, CA metropolitan area has 1,134,970 jobs in the BLS wage survey, and the median pay across all occupations is $84,050 a year, 65% above the national median ($84,050 against $50,980). The biggest occupation groups are computer and mathematical (149,970 jobs, median $186,320); management (115,110 jobs, median $210,750); business and financial operations (94,210 jobs, median $125,240). The area is most specialised in computer and mathematical (3.9 times) and architecture and engineering (2.5 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($210,750) and legal ($195,190). In 2026M09 the unemployment rate of Santa Clara County was 4.2%. 67.6% of residents aged 16 and over are in the labour force. The city lies in Santa Clara County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 62.9% drive alone, 2.4% use public transit, 1.8% walk, 20.3% work from home. 15.3% of workers commute 45 minutes or more, 21% below the state average (15.3% against 19.4%).

People and education

47.3% of adults aged 25 and over hold a bachelor's degree or higher, 28% above the state share (47.3% against 37.1%). 42.0% of residents were born outside the United States, 56% above the state share (42.0% against 27.0%). The poverty rate is 8.1%, 32% below the state rate (8.1% against 12.0%).

Climate

The warmest month is Aug, averaging 68°F (19.8°C), and the coolest is Jan at 47°F (8.3°C). About 510 mm (20 inches) of precipitation falls in a year; Dec is the wettest month (114 mm) and Jul the driest (0 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Campbell (8 miles, similar rent); Los Gatos (9 miles, rent 22% higher); Santa Clara (10 miles, rent 13% higher); Milpitas (10 miles, rent 17% higher). Rent differences are against San Jose; use the Compare tab to put any two cities side by side.

Full guide to San Jose →California guideAll jobs in San Jose

Official links for San Jose

• Census Bureau data profile for San Jose
• Official website of Santa Clara County: santaclaracounty.gov
• Official state website: ca.gov
• BLS Economy at a Glance: California

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of San Jose, CA that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:

Project management (207) Program management (144) Supply chain and logistics (293) Business operations and strategy (944)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far San Jose, CA is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Nearby cities with open jobs (within 120 miles)

The employer

Zoom is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Zoom

Similar jobs

Same sub-niche: Executive and general management

More jobs in San Jose, CA

All Executive and general management jobs → · All Operations and Management sub-niches →

FAQ

What is the Premier Support Manager job at Zoom?

A senior level role in operations and management (executive and general management) listed yesterday. The full description is on this page and on The Muse.

Where is this job?

San Jose, CA.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in San Jose is $2,669 a month and median household income $146,427 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-07 (yesterday). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse executive and general management jobs in California.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-07). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)