Operations Analyst - Returns and Exceptions - Check Operations

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-06

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Line of Business Job Description:

This role is dedicated exclusively to Quality Assurance testing within Returns & Exceptions (R&E). The analyst will operate independently from day-to-day production activities and will be responsible for conducting objective reviews of completed casework to validate adherence to procedures, policy requirements, and established decisioning standards. The successful candidate will serve as a subject matter expert in R&E processes and leverage extensive operational knowledge to identify errors, inconsistencies, control gaps, and opportunities for process improvement.

Schedule: Monday through Friday 8:00am to 5:00pm

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

• Check Operations Experience: 2+ years of experience in Check Operations, check processing, or a closely related financial operations environment preferred.
• Check Processing Knowledge: Strong working knowledge of end-to-end check processing, including operational workflows, exception handling, research, and transaction processing.
• Check Operations Systems: Experience working with Check Operations applications, reports, procedures, and supporting systems used to research, process, or validate check transactions.
• Quality Assurance & Testing: Preferred experience with any of the following quality reviews, transaction testing, validation, monitoring, or similar activities to ensure accuracy and adherence to established requirements.
• Research & Analysis: Demonstrated ability to research transactions, analyze data and supporting documentation, identify discrepancies, and determine appropriate resolution or escalation.
• Procedures & Standards: Ability to interpret and consistently apply detailed Check Operations procedures, business requirements, testing criteria, and established processing standards.
• Operational Judgment: Ability to independently evaluate transactions and supporting information, identify potential processing or control gaps, and escalate concerns appropriately.

• Returns & Exceptions Experience: 3+ years of direct Returns & Exceptions (R&E) experience required. Demonstrated expertise in case research, exception processing and decisioning, and application of R&E procedures.
• Returns & Exceptions Subject Matter Expertise: Demonstrated advanced knowledge of R&E workflows, procedures, decision criteria, and exception handling processes. Ability to independently evaluate completed casework and validate adherence to established procedural and quality standards.

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

Explore around this job

Field: Operations and Management Sub-niche: Business operations and strategy All jobs at Bank of America Jobs in Georgia Jobs in College Park, GA College Park city guide Georgia state guide Fulton County economy

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About the role

This is a Mid Level role in the Operations and Management field (Business operations and strategy) at Bank of America. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

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How to prepare and behave

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• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
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• Send a short thank-you message within a day, mentioning one thing you discussed.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
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The city

The job is in College Park, GA. Below is what the official statistics say about living and working there.

How College Park compares. Among the 100 largest places in Georgia, College Park is #89 by population, #99 for homeownership (#1 = highest), #8 for long commutes (#1 = fewest), #80 for household income (#1 = highest). Its county, Fulton County, is #1 of 159 counties for average pay ($100,817).

The place in numbers

College Park has 14,712 residents (ACS 2020–2024), about 0.1% of the population of Georgia. It covers 11 square miles of land, which works out to roughly 1,317 people per square mile. The median age is 32.0, 15% younger than the state median (32.0 against 37.6).

Housing

The median gross rent is $1,207 a month (rent plus utilities), 13% below the state median ($1,207 against $1,393). Over a year that is 28.1% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $325,800, which is 6.3 times the median household income ($51,635); a ratio above 5 usually means buying is out of reach without savings or a second income. 21.5% of households own their home, 67% below the state average (21.5% against 65.7%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Atlanta-Sandy Springs-Roswell, GA metropolitan area has 2,889,670 jobs in the BLS wage survey, and the median pay across all occupations is $51,170 a year, about the same as the national median ($51,170 against $50,980). The biggest occupation groups are office and administrative support (328,500 jobs, median $47,040); transportation and material moving (313,910 jobs, median $44,120); sales and related (277,630 jobs, median $37,550). The area is most specialised in business and financial operations (1.3 times) and legal (1.3 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($130,550) and computer and mathematical ($110,010). In 2026M09 the unemployment rate of Fulton County was 3.6%. 64.5% of residents aged 16 and over are in the labour force. The city lies in Fulton County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 59.5% drive alone, 8.7% use public transit, 4.7% walk, 13.6% work from home. 7.2% of workers commute 45 minutes or more, 64% below the state average (7.2% against 19.8%).

People and education

28.8% of adults aged 25 and over hold a bachelor's degree or higher, 18% below the state share (28.8% against 35.0%). 7.7% of residents were born outside the United States, 31% below the state share (7.7% against 11.2%). The poverty rate is 20.7%, 54% above the state rate (20.7% against 13.4%).

Climate

The warmest month is Jul, averaging 80°F (26.9°C), and the coolest is Jan at 42°F (5.4°C). About 1,262 mm (50 inches) of precipitation falls in a year; Dec is the wettest month (130 mm) and Oct the driest (83 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: East Point (2 miles, rent 13% higher); Riverdale (6 miles, rent 13% higher); Forest Park (6 miles, similar rent); Union City (7 miles, rent 10% higher). Rent differences are against College Park; use the Compare tab to put any two cities side by side.

Full guide to College Park →Georgia guideAll jobs in College Park

Official links for College Park

• Census Bureau data profile for College Park
• Official state website: georgia.gov
• BLS Economy at a Glance: Georgia

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of College Park, GA that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:

Project management (207) Program management (144) Supply chain and logistics (293) Executive and general management (1271)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far College Park, GA is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Nearby cities with open jobs (within 120 miles)

The employer

Bank of America is the employer in this listing. See all its open jobs here →

Company description (from The Muse): Bank of America provides people, companies, and institutional investors with industry-leading financial products and services.

size: Large Size; industries: Financial Services; locations on The Muse: Charlotte, NC.

It is among the 200 largest US-headquartered employers in our list, with about 213,000 employees worldwide (2025). Company page with headquarters, state economy and official links →

Official links for Bank of America

• Official website of Bank of America: bankofamerica.com
• SEC EDGAR: company filings search
• Official state website: nc.gov

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

The employer's profile on The Muse →

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Bank of America

Similar jobs

Same sub-niche: Business operations and strategy

More jobs in College Park, GA

All Business operations and strategy jobs → · All Operations and Management sub-niches →

FAQ

What is the Operations Analyst - Returns and Exceptions - Check Operations job at Bank of America?

A mid level role in operations and management (business operations and strategy) listed 3 days ago. The full description is on this page and on The Muse.

Where is this job?

College Park, GA.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in College Park is $1,207 a month and median household income $51,635 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-06 (3 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse business operations and strategy jobs in Georgia.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-06). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)