The Experience Design Strategy Manager is a client-facing consulting leader who delivers experience design strategy engagements for Life Sciences clients. This role combines experience design strategy, digital product fluency, consulting execution, and Life Sciences commercial knowledge to help clients improve patient, provider, and business outcomes. The manager works across strategy and delivery to turn research, data, and business needs into actionable experience solutions.
Recruiting for this role ends on December 15th, 2026
Work you'll do
This role is ideal for someone who is equally comfortable shaping experience vision and driving cross-functional execution through launch and adoption. You will work across strategy, design, product, and engineering to ensure concepts become real, measurable solutions, used by patients and/or providers in production.
As a Manager, you will be responsible for:
Leading engagements that define experience and product strategy for Life Sciences clients across patient services, user engagement, and commercial operations
Partnering with client commercial, digital, and patient services leaders to define and deliver experience strategies and products that meet patient and provider needs and drive business outcomes.
Translating business and user challenges into structured design strategies, insights, product visions, roadmaps, release priorities, and measurable outcomes
Connecting experience strategy to digital product delivery by aligning design intent with epics, features, user stories, MVP definitions, and delivery plans that product and engineering teams can execute
Partner closely with product, engineering, data, and business stakeholders to move from concept through build, launch, and iteration.
Guide teams in prioritization, trade-off decisions, dependency management, and release planning to drive delivery with speed and clarity.
Understand which AI-enabled tools and modern ways of working can accelerate research synthesis, concept development, and product planning and champion usage.
Managing client relationships, facilitating working sessions, and overseeing scope, timelines, risks, and dependencies across design workstreams
Supporting practice growth through proposals, solution shaping, workplans, and team coaching
Champion and advocate for the role of design both with clients and while coaching and developing teams
A successful candidate would possess these skills:
Ability to stretch from framing ambiguous business problems through roadmap definition, build planning, launch through close collaboration with design, product and engineering leaders
Agile product delivery practices to align user value, business value, and technical feasibility throughout execution.
An evolving customer and regulatory landscape, mounting pipeline of next-gen assets and portfolio pressures, and intensifying competition are presenting new organizational and operational hurdles for Life Sciences companies. These complex market dynamics are requiring new levels of rigor and insight in experience strategy, digital product design, and patient-centered solutions, both domestically and globally.
We are looking for practitioners who will work alongside Life Sciences organizations, from biotechnology firms to global big pharma to medical device companies, to drive business value through end-to-end delivery of experience design strategies that connect human insight to commercial impact.
Qualifications
Required:
6+ years in experience design strategy, service design, or human-centered design in a commercial or digital environment
6+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations
6+ years of experience in the US Life Sciences ecosystem, including patient journeys, healthcare provider engagement models, and commercial operating environments
6+ years of experience in digital product design and delivery, including product management, roadmapping, user story development, and agile delivery
6+ years of experience leading design-led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting
1+ years of experience using artificial intelligence tools in day-to-day workflow
Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
Experience presenting recommendations and deliverables to executive stakeholders
Experience managing engagements involving multiple stakeholder groups across design, commercial, digital, and product functions
Experience using data, analytics, and artificial intelligence-enabled tools in consulting, strategy, or product delivery
Experience working with product, engineering, and technology teams to translate design strategies into delivery plans
Experience supporting proposals, solution shaping, or workplan development
Experience coaching or developing cross-functional teams including practitioners with design, strategy, and/or product skillsets
Life Sciences Experience Design Strategy Manager
Position Summary
Throughout the health ecosystem, you'll find courageous and inspiring people who are committed to driving transformation, advancing access to healthcare, and leading a well-being revolution. Where you find innovators committed to sustainable progress, you'll find Deloitte's Life Sciences & Health Care practice. Our leaders work side-by-side to orchestrate and deliver on the business of science and health. We bring trusted, flexible approaches that help foster innovation, harness new technologies, and formulate consumer-driven strategies to engineer a digitally enabled, equitable future of health.
Recruiting for this role ends on August 31, 2026
Work you'll do
The Experience Design Strategy Manager is a client-facing consulting leader who delivers experience design strategy engagements for Life Sciences clients. This role combines experience design strategy, digital product fluency, consulting execution, and Life Sciences commercial knowledge to help clients improve patient, customer, and business outcomes. The manager works across strategy and delivery to turn research, data, and business needs into actionable experience solutions.
As a Manager, you will be responsible for:
Leading experience design strategy workstreams across patient services, customer engagement, and commercial operations for Life Sciences clients
Partnering with client commercial, digital, and patient services leaders to define and deliver human-centered experience strategies tied to business outcomes
Translating business and user challenges into structured design strategies, insights, and deliverables grounded in research and data
Connecting experience strategy to digital product delivery by aligning design intent with product roadmaps, user stories, development priorities, and implementation needs
Managing client relationships, facilitating working sessions, and overseeing scope, timelines, risks, and dependencies across design workstreams
Supporting practice growth through proposals, solution shaping, workplans, and team coaching
Champion and advocate for the role of design both with clients and while coaching and developing teams
A successful candidate would possess these skills:
Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others
The Team
An evolving customer and regulatory landscape, mounting pipeline of next-gen assets and portfolio pressures, and intensifying competition are presenting new organizational and operational hurdles for Life Sciences companies. These complex market dynamics are requiring new levels of rigor and insight in experience strategy, digital product design, and patient-centered solutions, both domestically and globally.
We are looking for practitioners who will work alongside Life Sciences organizations, from biotechnology firms to global big pharma to medical device companies, to drive business value through end-to-end delivery of experience design strategies that connect human insight to commercial impact.
Qualifications
Required:
6+ years of experience in experience design strategy, service design, or human-centered design in a commercial or digital environment
6+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations
6+ years of experience in the US Life Sciences ecosystem, including patient journeys, healthcare provider engagement models, and commercial operating environments
6+ years of experience in digital product design and delivery, including product management, roadmapping, user story development, and agile delivery
6+ years of experience leading design-led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting
1+ years of experience using artificial intelligence tools in day-to-day workflow
Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
Experience presenting recommendations and deliverables to executive stakeholders
Experience managing engagements involving multiple stakeholder groups across design, commercial, digital, and product functions
Experience using data, analytics, and artificial intelligence-enabled tools in consulting, strategy, or product delivery
Experience working with product, engineering, and technology teams to translate design strategies into delivery plans
Experience supporting proposals, solution shaping, or workplan development
Experience coaching or developing cross-functional teams including practitioners with design, strategy, and/or product skillsets
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $163,400 - $322,100.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
This position is aligned with the Core Talent Model. To view the associated benefit package, please reference this document https://resources.deloitte.com/:b:/r/sites/dnet-tod-us/Shared Documents/Benefits/USBenefitsJourneyCDandETAM.pdf?csf=1&web=1&e=pKjS1C.
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers
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The job is in Atlanta, GA. Below is what the official statistics say about living and working there.
How Atlanta compares. Among the 100 largest places in Georgia, Atlanta is #1 by population, #10 for remote work (#1 = most), #15 for college degrees (#1 = most), #73 for homeownership (#1 = highest). Its county, Fulton County, is #1 of 159 counties for average pay ($100,817).
The place in numbers
Atlanta has 505,268 residents (ACS 2020–2024), about 4.6% of the population of Georgia. It covers 135 square miles of land, which works out to roughly 3,734 people per square mile. The median age is 34.2, 9% younger than the state median (34.2 against 37.6).
Housing
The median gross rent is $1,711 a month (rent plus utilities), 23% above the state median ($1,711 against $1,393). Over a year that is 24.0% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $439,600, which is 5.1 times the median household income ($85,652); a ratio above 5 usually means buying is out of reach without savings or a second income. 46.4% of households own their home, 29% below the state average (46.4% against 65.7%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.
Work and pay
The Atlanta-Sandy Springs-Roswell, GA metropolitan area has 2,889,670 jobs in the BLS wage survey, and the median pay across all occupations is $51,170 a year, about the same as the national median ($51,170 against $50,980). The biggest occupation groups are office and administrative support (328,500 jobs, median $47,040); transportation and material moving (313,910 jobs, median $44,120); sales and related (277,630 jobs, median $37,550). The area is most specialised in business and financial operations (1.3 times) and legal (1.3 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($130,550) and computer and mathematical ($110,010). In 2026M09 the unemployment rate of Fulton County was 3.6%. 68.7% of residents aged 16 and over are in the labour force. The city lies in Fulton County; its jobs, pay by industry and GDP are on the county page.
Getting around
Among workers, 52.9% drive alone, 5.7% use public transit, 3.9% walk, 29.7% work from home. 14.2% of workers commute 45 minutes or more, 28% below the state average (14.2% against 19.8%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.
People and education
59.2% of adults aged 25 and over hold a bachelor's degree or higher, 69% above the state share (59.2% against 35.0%). 9.0% of residents were born outside the United States, 19% below the state share (9.0% against 11.2%). The poverty rate is 16.9%, 27% above the state rate (16.9% against 13.4%).
Climate
The warmest month is Jul, averaging 80°F (26.5°C), and the coolest is Jan at 40°F (4.7°C). About 1,292 mm (51 inches) of precipitation falls in a year; Dec is the wettest month (133 mm) and Oct the driest (88 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.
Nearby cities to compare
Closest cities in this guide: North Druid Hills (7 miles, rent 10% higher); East Point (7 miles, rent 20% lower); Vinings (7 miles, rent 7% higher); Decatur (7 miles, rent 3% lower). Rent differences are against Atlanta; use the Compare tab to put any two cities side by side.
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What is the Life Sciences Experience Design Strategy Manager job at Deloitte?
A senior level role in operations and management (business operations and strategy) listed 2 days ago. The full description is on this page and on The Muse.
Where is this job?
Atlanta, GA.
How do I apply?
Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.
How much does it pay?
The listing does not publish pay, and we could not match the title to one official occupation.
What is the cost of living there?
Median rent in Atlanta is $1,711 a month and median household income $85,652 (ACS 2020–2024).
How old is this listing?
It was posted on 2026-11-07 (2 days ago). Jobs older than 90 days are not shown.
Are there similar jobs?
Yes: browse business operations and strategy jobs in Georgia.
Sources and terms
Job data: The Muse public API (listing dated 2026-11-07). The job disappears from this site when it disappears from the source.
Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.
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