TruGreen accepts applications on an ongoing basis.
Job Description
A Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency, customer satisfaction, and regulatory compliance. They are responsible for managing staff, implementing operational policies, and achieving performance goals. Their role also includes monitoring performance metrics, identifying areas for improvement, and contributing to the overall success of the branch and the organization.
Core Responsibilities:
Operational Management: Overseeing daily branch execution and operations, ensuring timely and quality service delivery. Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies. Prepares composite reports from individual reports of subordinates. Translate district-level goals into daily priorities at the branch level, ensuring alignment and focus. Supervise technician teams and handle local issue resolution. Lead daily huddles to surface field-level issues and reinforce coaching provided by District Manager
Staff Management: Managing and leading branch staff, including hiring, training, performance evaluations, and development. Recruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy. Plan and conduct new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures.
Customer Service: Serve as the face of the branch for customer ensuring high levels of customer satisfaction through efficient service delivery and addressing customer inquiries and issues. Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint. Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations. Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team
Compliance: Ensuring adherence to company policies, as well as federal, state, and local regulations. Monitors and ensures proper licensing of production staff.
Financial Management: Managing budgets, forecasts, and financial performance metrics for the branch.
Performance Analysis: Analyzing operational data to identify trends, challenges, and opportunities for improvement.
Strategic Implementation: Developing and implementing operational strategies to drive efficiency and optimize branch performance.
Team Leadership: Fostering a positive branch culture, promoting employee engagement, and driving team success. Monitors and positively impacts Associate Engagement and Culture Initiatives
Process Improvement: Identifying and recommending process improvements to enhance efficiency and profitability. Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures.
Competencies:
Leadership and Management: Strong leadership skills to effectively manage and motivate a team.
Operational Expertise: A thorough understanding of branch operations and business processes.
Customer Service: Excellent customer service skills and a commitment to providing a positive customer experience.
Communication Skills: Strong verbal and written communication skills.
Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.
Financial Acumen: Understanding of financial management principles and budgeting.
Problem-Solving: Ability to identify and resolve operational issues and challenges.
Compliance Knowledge: Familiarity with relevant regulations and compliance requirements.
Adaptability: Ability to adapt to changing business needs and implement new strategies.
Education and Experience Requirements
Associate's degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
2+ years of supervisory management experience required.
Valid, permanent driver's license from state of residence.
Must be 21 years of age by date of hire.
Success Factors
Leadership and Team Management:
Guiding, mentoring, and inspiring the branch associates and Service Managers to achieve goals and foster a culture of success is crucial. Recruiting talented individuals, fostering collaboration, and promoting a positive work environment.
Operational Excellence:
Identify and eliminate inefficiencies and bottlenecks in workflows to improve productivity and quality. Utilizing systems and tools to optimize operations and track performance. Ensure adherence to company policies, industry regulations, and identifying and mitigating potential risks.
Customer Service Focus:
Ensure that our associates/managers provide a positive customer experience, promptly resolving issues, building strong relationships, and driving customer retention. Understanding customer needs by using resource generated feedback to personalize service and product offerings,.
Strategic Thinking and Decision Making:
Set clear objectives for associates/managers by defining measurable goals for the branch and aligning them with the company's overall strategy. Analyze operational and financial data to identify trends, opportunities for improvement, and inform strategic decisions. Being able to respond to changes in the market, industry and/or customers and overcoming challenges.
Communication and Interpersonal Skills:
Effectively conveying objectives and strategies, providing feedback, and creating a collaborative and inclusive work environment. Address conflicts promptly and professionally to maintain positive relationships and a healthy work environment. Foster strong relationships with associates, ops leadership, and customers.
Key Metrics
Service completion rate
On-time service rate
Branch NPS
Daily route efficiency
Safety and compliance metrics
Financial Targets
Meet daily revenue goals
Minimize service rework
Reduce overtime
Daily productivity metrics (e.g., stops/hour)
Key Capabilities
Individual
Team management and scheduling optimization
Frontline leadership
Service quality control
Issue resolution
Team
Tight coordination across technicians, scheduling, and customer service to deliver consistent outcomes
Customer interaction and service delivery discipline
Service quality and punctuality
Decision Rights
Owns
Daily schedules, technician dispatching, local team assignments
Technician supervision
Minor purchases
Influences
Branch hiring recommendations
Input on customer satisfaction programs
Local marketing activities and process improvements
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
Pay Ranges
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer
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We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.
Does the pay work here? (estimate)
Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.
How to prepare and behave
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Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
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Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
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The job is in Milwaukee, WI. Below is what the official statistics say about living and working there.
How Milwaukee compares. Among the 80 largest places in Wisconsin, Milwaukee is #1 by population, #80 for household income (#1 = highest), #78 for homeownership (#1 = highest), #61 for college degrees (#1 = most). Its county, Milwaukee County, is #3 of 72 counties for average pay ($69,142).
The place in numbers
Milwaukee has 566,973 residents (ACS 2020–2024), about 9.6% of the population of Wisconsin. It covers 96 square miles of land, which works out to roughly 5,895 people per square mile. The median age is 32.4, 19% younger than the state median (32.4 against 40.2).
Housing
The median gross rent is $1,059 a month (rent plus utilities), about the same as the state median ($1,059 against $1,087). Over a year that is 23.4% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $184,000, which is 3.4 times the median household income ($54,234); a ratio under 4 usually means ownership is within reach for many households. 41.8% of households own their home, 38% below the state average (41.8% against 67.8%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.
Work and pay
The Milwaukee-Waukesha, WI metropolitan area has 820,780 jobs in the BLS wage survey, and the median pay across all occupations is $51,160 a year, about the same as the national median ($51,160 against $50,980). The biggest occupation groups are office and administrative support (89,880 jobs, median $48,440); transportation and material moving (71,880 jobs, median $44,820); sales and related (70,510 jobs, median $41,770). The area is most specialised in production (1.5 times) and healthcare support (1.2 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($128,250) and legal ($100,570). In 2026M09 the unemployment rate of Milwaukee County was 3.7%. 64.4% of residents aged 16 and over are in the labour force. The city lies in Milwaukee County; its jobs, pay by industry and GDP are on the county page.
Getting around
Among workers, 66.3% drive alone, 5.0% use public transit, 4.0% walk, 12.9% work from home. 7.9% of workers commute 45 minutes or more, 22% below the state average (7.9% against 10.2%).
People and education
27.4% of adults aged 25 and over hold a bachelor's degree or higher, 18% below the state share (27.4% against 33.4%). 11.1% of residents were born outside the United States, 114% above the state share (11.1% against 5.2%). The poverty rate is 22.8%, 116% above the state rate (22.8% against 10.6%).
Climate
The warmest month is Jul, averaging 72°F (22.5°C), and the coolest is Jan at 20°F (-6.8°C). About 948 mm (37 inches) of precipitation falls in a year; Jun is the wettest month (125 mm) and Jan the driest (40 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.
Nearby cities to compare
Closest cities in this guide: Wauwatosa (3 miles, rent 36% higher); Shorewood (4 miles, rent 27% higher); Glendale (5 miles, rent 35% higher); Whitefish Bay (5 miles, rent 26% higher). Rent differences are against Milwaukee; use the Compare tab to put any two cities side by side.
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Where to live
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Career paths
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What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".
What is the Branch Operations Manager job at TruGreen?
A senior level role in finance and insurance (banking and wealth advisory) listed 4 days ago. The full description is on this page and on The Muse.
Where is this job?
Milwaukee, WI.
How do I apply?
Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.
How much does it pay?
The listing does not publish pay, and we could not match the title to one official occupation.
What is the cost of living there?
Median rent in Milwaukee is $1,059 a month and median household income $54,234 (ACS 2020–2024).
How old is this listing?
It was posted on 2026-11-05 (4 days ago). Jobs older than 90 days are not shown.
Are there similar jobs?
Yes: browse banking and wealth advisory jobs in Wisconsin.
Sources and terms
Job data: The Muse public API (listing dated 2026-11-05). The job disappears from this site when it disappears from the source.
Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.
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