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Customer Service Representative (Remote)

Rentokil Terminix · Nashville, TN · posted 4 days ago

In short: Customer Service Representative (Remote) at Rentokil Terminix in Nashville, TN, posted 4 days ago.

By AtiveSite · Published 07/11/2026 · Updated 09/11/2026 · Every figure is linked to its source below.

Rentokil Terminixemployer

Nashville, TNlocation

Customer success and servicesub-niche

4 days agoposted

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The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-05

Employer	Rentokil Terminix
Location	Nashville, Tennessee
Field	Sales and Customers › Customer success and service
Level	Mid Level
Source category	Customer Service
Posted	2026-11-05 (4 days ago)
Work arrangement	On-site at the location listed
Pay	Not published in the source listing

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Description

Job Description

Job Summary

This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. Provide a high-quality service experience that generates creative lead and direct selling opportunities. Answers predominately routine inquires, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships.

Key Performance Indicators

First Call Resolution %
Customer Satisfaction rating
Sales Revenue ($ sold per call, CTV lead rate)
Quality Assurance scores
Average Handle Time
Utilization (Overall % of the time Colleagues are logged in and being productive)

Principal Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

Handles customer calls/correspondence for service, scheduling, and billing inquiries turning great service into revenue generating contacts
Offers Home Inspection leads to all customers that qualify
Identify the needs of current and new customers and offer products to close sells and generate revenue and commissions
Cultivates and maintains on-going customer relationships
General knowledge of the organization, products, and/or services
Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations
Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
Communicates with branch personnel to resolve service and scheduling issues
Initiates outbound customer service calls for various campaigns
Handles incoming calls from technicians to provide support.

CANDIDATE SUMMARY

Required Experience

1-2 years of customer service experience preferred
1-2 years of phone sales experience preferred
Ability to use a computer
Basic knowledge of Microsoft Word, Excel, and Windows
Ability to type 25 wpm preferred

Required Leadership Traits and Characteristics

Good verbal, written, and interpersonal communication skills
Ability to overcome objections and problem solve
Ability to work in a fast-paced environment
Good problem-solving skills
Ability to work flexible schedule, including weekends and holidays
Must be dependable and consistently punctual for all scheduled shifts
A private home office/workspace suitable for working remotely during scheduled shift
Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable
Child / dependent care as necessary during the hours of scheduled shift

Formal Education, Qualifications or Training

High school diploma or GED

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents click here to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Explore around this job

Field: Sales and Customers Sub-niche: Customer success and service All jobs at Rentokil Terminix Jobs in Tennessee Jobs in Nashville, TN Nashville city guide Tennessee state guide Davidson County economy Pay for this occupation (BLS) All 47 open jobs for this occupation

View this job and apply on The Muse →

You apply on The Muse or on the employer's page; AtiveSite does not receive or process applications and is not affiliated with The Muse. The description above is shown as the source published it.

About the role

This is a Mid Level role in the Sales and Customers field (Customer success and service) at Rentokil Terminix. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.

The closest occupation in the official wage statistics is Customer service representatives (a match by name, so treat it as an estimate). Nationally its median pay is $44,770 a year (BLS OEWS, May 2025), employment is projected to change by -5.3% between 2025 and 2035, and the typical entry route is: High school diploma or equivalent; training: Short-term on-the-job training.

In the Nashville-Davidson--Murfreesboro--Franklin, TN area the median for this occupation is $45,510 a year with 20,770 jobs (BLS OEWS, May 2025). This is a statistic for the occupation, not an offer from this employer.

Pay by state and metro area for this occupation →

Does the pay work here? (estimate)

Gross salary a year Filing State income tax rate %

Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.

How to prepare and behave

This is editorial guidance, not information from the employer.

Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
Be honest about gaps; say what you did to learn and how fast you can close them.
Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
Send a short thank-you message within a day, mentioning one thing you discussed.
Bring concrete results (numbers, quotas, retained clients) and be ready for a role-play.

Know your rights as a candidate and an employee:

The city

The job is in Nashville, TN. Below is what the official statistics say about living and working there.

How Nashville compares. Among the 80 largest places in Tennessee, Nashville is #1 by population, #12 for remote work (#1 = most), #14 for college degrees (#1 = most), #64 for rent (#1 = cheapest). Its county, Davidson County, is #2 of 95 counties for average pay ($83,096).

The place in numbers

Nashville has 690,130 residents (ACS 2020–2024), about 9.8% of the population of Tennessee. It covers 476 square miles of land, which works out to roughly 1,451 people per square mile. The median age is 34.5, 11% younger than the state median (34.5 against 38.9).

Housing

The median gross rent is $1,586 a month (rent plus utilities), 33% above the state median ($1,586 against $1,189). Over a year that is 24.6% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $413,600, which is 5.3 times the median household income ($77,371); a ratio above 5 usually means buying is out of reach without savings or a second income. 52.4% of households own their home, 22% below the state average (52.4% against 66.9%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Nashville-Davidson--Murfreesboro--Franklin, TN metropolitan area has 1,099,300 jobs in the BLS wage survey, and the median pay across all occupations is $50,390 a year, about the same as the national median ($50,390 against $50,980). The biggest occupation groups are office and administrative support (142,660 jobs, median $47,960); transportation and material moving (118,420 jobs, median $43,280); food preparation and serving related (103,250 jobs, median $32,150). The area is most specialised in arts, design, entertainment, sports, and media (1.3 times) and transportation and material moving (1.2 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($126,320) and computer and mathematical ($94,650). In 2026M09 the unemployment rate of Davidson County was 2.8%. 72.5% of residents aged 16 and over are in the labour force. The city lies in Davidson County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 66.5% drive alone, 1.5% use public transit, 1.9% walk, 20.4% work from home. 11.6% of workers commute 45 minutes or more, 24% below the state average (11.6% against 15.2%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.

People and education

48.0% of adults aged 25 and over hold a bachelor's degree or higher, 55% above the state share (48.0% against 31.1%). 15.3% of residents were born outside the United States, 151% above the state share (15.3% against 6.1%). The poverty rate is 14.1%, about the same as the state rate (14.1% against 13.8%).

Climate

The warmest month is Jul, averaging 79°F (26.1°C), and the coolest is Jan at 36°F (2.3°C). About 1,350 mm (53 inches) of precipitation falls in a year; Feb is the wettest month (129 mm) and Sep the driest (92 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Goodlettsville (12 miles, rent 13% lower); Brentwood (12 miles, rent 78% higher); Hendersonville (14 miles, rent 4% higher); Mount Juliet (15 miles, rent 27% higher). Rent differences are against Nashville; use the Compare tab to put any two cities side by side.

Full guide to Nashville →Tennessee guide All jobs in Nashville

Official links for Nashville

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Nashville, TN that have a guide, with what living there costs. The last-but-one column divides a year of rent by the median pay of the closest occupation ($45,510 a year), an estimate, not this employer's pay.

Sort:

Place ⇅	Distance from the job city ⇅	Median rent ⇅	Median home value ⇅	Median household income ⇅	Commute 45+ min ⇅	Rent as % of occupation pay ⇅	Open jobs there ⇅
Nashville, TN	0 mi	$1,586	$413,600	$77,371	11.6%	41.8%	Jobs
Goodlettsville, TN	12 mi	$1,385	$381,900	$70,758	15.3%	36.5%	—
Brentwood, TN	12 mi	$2,825	$1,031,300	$182,088	10.2%	74.5%	Jobs
Hendersonville, TN	14 mi	$1,653	$430,700	$97,200	23.2%	43.6%	Jobs
Mount Juliet, TN	15 mi	$2,011	$460,100	$107,068	22.2%	53.0%	—
Nolensville, TN	16 mi	$2,454	$777,800	$177,148	23.7%	64.7%	—
La Vergne, TN	16 mi	$1,805	$309,900	$81,313	26.4%	47.6%	—
Franklin, TN	18 mi	$1,923	$705,400	$119,528	12.3%	50.7%	Jobs
Smyrna, TN	20 mi	$1,461	$358,300	$81,926	19.6%	38.5%	—
White House, TN	21 mi	$1,426	$344,800	$90,019	32.3%	37.6%	—
Springfield, TN	23 mi	$1,139	$253,600	$59,465	27.9%	30.0%	—
Gallatin, TN	23 mi	$1,395	$372,000	$77,518	19.1%	36.8%	—
Fairview, TN	23 mi	$1,301	$390,200	$91,131	34.5%	34.3%	—
Lebanon, TN	25 mi	$1,306	$378,400	$72,848	20.2%	34.4%	—
Thompson's Station, TN	26 mi	$2,088	$700,500	$132,647	26.7%	55.1%	—
Murfreesboro, TN	30 mi	$1,481	$402,100	$80,108	19.4%	39.1%	—
Spring Hill, TN	30 mi	$1,844	$493,800	$112,013	20.5%	48.6%	—
Portland, TN	33 mi	$1,141	$282,200	$72,647	20.1%	30.1%	—
Dickson, TN	33 mi	$1,063	$292,600	$69,678	28.4%	28.0%	—
Hartsville, TN	38 mi	$853	$337,600	$72,747	31.0%	22.5%	—

Career paths

Occupations close to Customer service representatives in the official classification, with pay, outlook and whether there are open jobs for them on this site right now.

Sort:

Occupation ⇅	National median pay ⇅	Growth 2025–35 ⇅	Openings a year (US) ⇅	Open jobs here ⇅
Hotel, motel, and resort desk clerks	$35,070	+1.8%	35,500	none right now

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Nashville, TN is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Sort:

From ⇅	Straight-line distance (miles) ⇅	Population of that city ⇅
Indianapolis, IN	251 mi	885,860
Columbus, OH	335 mi	914,802
Charlotte, NC	341 mi	903,844
Chicago, IL	394 mi	2,711,226
Jacksonville, FL	500 mi	977,670
Oklahoma City, OK	603 mi	697,125
Dallas, TX	614 mi	1,307,930
Fort Worth, TX	645 mi	963,194
Houston, TX	665 mi	2,328,253
Philadelphia, PA	686 mi	1,579,706
Austin, TX	752 mi	979,539
New York, NY	761 mi	8,483,844
San Antonio, TX	823 mi	1,479,835
Denver, CO	1,014 mi	718,877
Phoenix, AZ	1,442 mi	1,642,323
San Diego, CA	1,737 mi	1,389,526
Los Angeles, CA	1,786 mi	3,857,263
San Jose, CA	1,930 mi	990,138
Seattle, WA	1,971 mi	754,195
San Francisco, CA	1,992 mi	830,235

Nearby cities with open jobs (within 120 miles)

Sort:

City ⇅	Straight-line distance ⇅	Open jobs ⇅
Brentwood, TN	12 mi	7
Hendersonville, TN	14 mi	8
Chattanooga, TN	115 mi	5

The employer

Rentokil Terminix is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

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FAQ

What is the Customer Service Representative (Remote) job at Rentokil Terminix?

A mid level role in sales and customers (customer success and service) listed 4 days ago. The full description is on this page and on The Muse.

Where is this job?

Nashville, TN.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay. For the closest occupation (Customer service representatives) the national median is $44,770 a year (BLS OEWS, May 2025).

What is the cost of living there?

Median rent in Nashville is $1,586 a month and median household income $77,371 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-05 (4 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse customer success and service jobs in Tennessee.

Sources and terms

Job data: The Muse public API (listing dated 2026-11-05). The job disappears from this site when it disappears from the source.
Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

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