Bilingual Client Service Representative (Mandarin required)

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-04

Job description

Pay range:
USD $51,000.00 - $55,000.00 / Year

Your opportunity

In addition to the salary range, this role is eligible for a bonus and language incentive opportunities.

At Schwab, we're committed to empowering our employees' personal and professional success. Our flexible work options, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry.

As a Bilingual Client Service Representative, you will service international (non-US residents) and domestic clients with all a full range of service and trading needs. You will work in a collaborative, fast-paced environment to assist with trading stocks, ETFs, mutual funds and options in addition to general account servicing inquiries. We also complete document translation services for internal partners and service clients in foreign language as needed. Evening and overnight shifts will also support our clients within Stock Plan Services. The relationships that you create and uphold will have a direct impact as you aid our clients to "Own Their tomorrow."

What you have

Required Qualifications:

• In addition to English, must be able to read, write, and speak in Mandarin.
• Series 7 & 63 licenses required OR a condition of employment to successfully obtain these licenses within the allotted training time.
• Well-developed and effective communication skills to establish trust and rapport with clients through both verbal and written communication
• Available to work in a structured schedule and adhere to assigned schedule including lunch and break time as pre-determined by business need.
• Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.
• Willingness and desire to learn in a fast-paced and evolving environment.

• 2+ years of college study in finance, economics, business administration, or related area; bachelor's degree is preferred.
• 2+ year of customer service experience, preferably in financial services; 1+ years of experience working with clients through phone/chats/emails.
• Basic to intermediate knowledge of investment products. Ability to explain these complex subjects via the phone.
• Ability to quickly identify client needs, demonstrate empathy and compassion in responses, and apply sound judgment when taking action(s) to achieve client objectives via phone/chat/email.
• Flexible and able to work on emails/chats/phones as business needs change.
• High flexibility in shift times especially early in the morning as business needs.

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

Explore around this job

Field: Sales and Customers Sub-niche: Customer success and service All jobs at Charles Schwab Jobs in Florida Jobs in Orlando, FL Orlando city guide Florida state guide Orange County economy

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About the role

This is a Senior Level role in the Sales and Customers field (Customer success and service) at Charles Schwab. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• Bring concrete results (numbers, quotas, retained clients) and be ready for a role-play.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in Orlando, FL. Below is what the official statistics say about living and working there.

How Orlando compares. Among the 120 largest places in Florida, Orlando is #4 by population, #116 for homeownership (#1 = highest), #22 for long commutes (#1 = fewest), #31 for college degrees (#1 = most). Its county, Orange County, is #8 of 67 counties for average pay ($67,805).

The place in numbers

Orlando has 319,758 residents (ACS 2020–2024), about 1.4% of the population of Florida. It covers 111 square miles of land, which works out to roughly 2,878 people per square mile. The median age is 35.1, 18% younger than the state median (35.1 against 42.6).

Housing

The median gross rent is $1,747 a month (rent plus utilities), 5% above the state median ($1,747 against $1,669). Over a year that is 29.0% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $394,100, which is 5.4 times the median household income ($72,336); a ratio above 5 usually means buying is out of reach without savings or a second income. 39.5% of households own their home, 42% below the state average (39.5% against 67.6%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Orlando-Kissimmee-Sanford, FL metropolitan area has 1,411,730 jobs in the BLS wage survey, and the median pay across all occupations is $46,630 a year, 9% below the national median ($46,630 against $50,980). The biggest occupation groups are office and administrative support (173,110 jobs, median $44,730); food preparation and serving related (163,040 jobs, median $34,190); sales and related (150,550 jobs, median $36,780). The area is most specialised in arts, design, entertainment, sports, and media (1.6 times) and personal care and service (1.5 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($106,820) and computer and mathematical ($101,550). In 2026M09 the unemployment rate of Orange County was 4.2%. 72.2% of residents aged 16 and over are in the labour force. The city lies in Orange County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 68.1% drive alone, 1.9% use public transit, 1.6% walk, 16.2% work from home. 12.0% of workers commute 45 minutes or more, 34% below the state average (12.0% against 18.1%).

People and education

42.5% of adults aged 25 and over hold a bachelor's degree or higher, 25% above the state share (42.5% against 34.1%). 25.4% of residents were born outside the United States, 16% above the state share (25.4% against 21.9%). The poverty rate is 14.7%, 17% above the state rate (14.7% against 12.6%).

Climate

The warmest month is Jul, averaging 81°F (27.4°C), and the coolest is Jan at 59°F (15.0°C). About 1,301 mm (51 inches) of precipitation falls in a year; Jun is the wettest month (208 mm) and Nov the driest (48 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Meadow Woods (5 miles, rent 9% higher); Alafaya (9 miles, rent 14% higher); St. Cloud (12 miles, rent 4% lower); Kissimmee (12 miles, rent 6% lower). Rent differences are against Orlando; use the Compare tab to put any two cities side by side.

Full guide to Orlando →Florida guideAll jobs in Orlando

Official links for Orlando

• Official website of Orlando: orlando.gov
• Census Bureau data profile for Orlando
• Official website of Orange County: orangecountyfl.net
• Official state website: myflorida.com
• BLS Economy at a Glance: Florida

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Orlando, FL that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Sales and Customers, where your skills may carry over:

Account management (374) Sales and business development (1696)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Orlando, FL is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Nearby cities with open jobs (within 120 miles)

The employer

Charles Schwab is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Charles Schwab

Similar jobs

Same sub-niche: Customer success and service

More jobs in Orlando, FL

All Customer success and service jobs → · All Sales and Customers sub-niches →

FAQ

What is the Bilingual Client Service Representative (Mandarin required) job at Charles Schwab?

A senior level role in sales and customers (customer success and service) listed 5 days ago. The full description is on this page and on The Muse.

Where is this job?

Orlando, FL.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Orlando is $1,747 a month and median household income $72,336 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-04 (5 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse customer success and service jobs in Florida.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-04). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)