Customer Service Representative

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-03

Job description

Hi, we're Oscar. We're hiring a Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

About the role:

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report into the Member and Provider Services Team Lead.

Work Location:

This is a remote position, open to candidates who reside in Florida. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency:

The set pay rate for this role is $19.00 - $21.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities:

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with all applicable laws and regulations
• Other duties as assigned

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ Months of healthcare experience
• High school diploma or GED

• Strong quantitative or analytical skills focused on identifying or solving problems
• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities

Explore around this job

Field: Sales and Customers Sub-niche: Customer success and service All jobs at Oscar Health Jobs in Florida Jobs in Sebring, FL Florida state guide Pay for this occupation (BLS) All 47 open jobs for this occupation

View this job and apply on The Muse →

You apply on The Muse or on the employer's page; AtiveSite does not receive or process applications and is not affiliated with The Muse. The description above is shown as the source published it.

About the role

This is a Mid Level role in the Sales and Customers field (Customer success and service) at Oscar Health. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.

The closest occupation in the official wage statistics is Customer service representatives (a match by name, so treat it as an estimate). Nationally its median pay is $44,770 a year (BLS OEWS, May 2025), employment is projected to change by -5.3% between 2025 and 2035, and the typical entry route is: High school diploma or equivalent; training: Short-term on-the-job training.

Pay by state and metro area for this occupation →

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• The listing mentions a remote or flexible location. Confirm with the employer whether remote work applies to your state: taxes, licensing and benefits can depend on where you live.
• Bring concrete results (numbers, quotas, retained clients) and be ready for a role-play.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

Sebring, FL is not one of the cities with its own page in our guides, so here is the state: Florida.

The state economy in brief

Florida is in the South region (South Atlantic division) and has 22,416,076 residents (the 3rd largest of the 50 states and DC by population), with a median age of 42.6. Its economy produced about $1,863,642 million in the latest four quarters (BEA), 4th among states and DC, equal to $83,139 per resident.

Jobs and the labour market

The unemployment rate was 4.4% in 2026M09, which is 37th lowest of 51 (1st is the lowest). Employers had job openings equal to 3.9% of employment, 28th highest of 51, a measure of how hard it is to hire. The median wage across all occupations is $47,880 a year ($23.02 an hour), 6% below the national median ($47,880 against $50,980).

What people do and what it pays

The occupations with the most jobs in Florida are Retail Salespersons (333,460 jobs, median $34,010); General and Operations Managers (236,290 jobs, median $101,580); Fast Food and Counter Workers (235,400 jobs, median $29,080); Registered Nurses (229,940 jobs, median $84,190); Customer Service Representatives (228,000 jobs, median $40,440). Among occupations with at least 2,000 jobs, the best paid are Anesthesiologists (median $465,370); Surgeons, All Other (median $429,990); Physicians, All Other (median $262,180). Compared with the nation, the state is most specialised in legal (1.3 times the national share of workers) and sales and related (1.2 times the national share of workers).

Cost of living, taxes and workplace rules

Prices are above the national average in Florida: the regional price parity is 103.4 against 100 for the whole country (41st lowest of 51). Median gross rent is $1,669 a month and the median household income $74,568, so a year of rent equals 26.9% of income; the median home value is $359,000. The state minimum wage is $15.00 (the higher of state and federal rates applies to most workers). State income tax on wages: No state tax on wages. It is a right-to-work state, meaning workers cannot be required to pay union dues as a condition of employment. It has no state paid family and medical leave programme in our source.

People and commuting

21.9% of residents were born abroad and 34.1% of adults hold a bachelor's degree or higher. Among workers, 70.2% drive alone, 1.2% use public transit and 15.7% work from home; 18.1% commute 45 minutes or more.

State guide: Florida →

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Sebring, FL that have a guide, with what living there costs. The last-but-one column divides a year of rent by the median pay of the closest occupation ($44,770 a year), an estimate, not this employer's pay.

Career paths

Occupations close to Customer service representatives in the official classification, with pay, outlook and whether there are open jobs for them on this site right now.

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Sebring, FL is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Nearby cities with open jobs (within 120 miles)

The employer

Oscar Health is the employer in this listing. See all its open jobs here →

Company description (from The Muse): Oscar is a technology-focused health insurance company.

size: Large Size; industries: Healthcare, Insurance, Technology; locations on The Muse: Flexible / Remote, Los Angeles, CA, New York, NY, Tempe, AZ.

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

The employer's profile on The Muse →

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Oscar Health

Similar jobs

Same sub-niche: Customer success and service

More jobs in Sebring, FL

All Customer success and service jobs → · All Sales and Customers sub-niches →

FAQ

What is the Customer Service Representative job at Oscar Health?

A mid level role in sales and customers (customer success and service) listed 6 days ago. The full description is on this page and on The Muse.

Where is this job?

Sebring, FL. A remote or flexible location is listed; confirm with the employer which states are accepted.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay. For the closest occupation (Customer service representatives) the national median is $44,770 a year (BLS OEWS, May 2025).

What is the cost of living there?

See the state or country guide for rent, income and taxes.

How old is this listing?

It was posted on 2026-11-03 (6 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse customer success and service jobs in Florida.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-03). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)