Customer Service Representative

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-03

Job description

Hi, we're Oscar. We're hiring a Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

About the role:

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report into the Member & Provider Services Team Lead.

Work Location:

This is a remote position, open to candidates who reside in Arizona. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency:

The set pay rate for this role is $19.00 - $21.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities:

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with all applicable laws and regulations
• Other duties as assigned

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ Months of healthcare experience
• High school diploma or GED

• Strong quantitative or analytical skills focused on identifying or solving problems
• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities

Explore around this job

Field: Sales and Customers Sub-niche: Customer success and service All jobs at Oscar Health Jobs in Arizona Jobs in Payson, AZ Payson city guide Arizona state guide Gila County economy Pay for this occupation (BLS) All 47 open jobs for this occupation

View this job and apply on The Muse →

You apply on The Muse or on the employer's page; AtiveSite does not receive or process applications and is not affiliated with The Muse. The description above is shown as the source published it.

About the role

This is a Mid Level role in the Sales and Customers field (Customer success and service) at Oscar Health. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.

The closest occupation in the official wage statistics is Customer service representatives (a match by name, so treat it as an estimate). Nationally its median pay is $44,770 a year (BLS OEWS, May 2025), employment is projected to change by -5.3% between 2025 and 2035, and the typical entry route is: High school diploma or equivalent; training: Short-term on-the-job training.

Pay by state and metro area for this occupation →

Does the pay work here? (estimate)

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• The listing mentions a remote or flexible location. Confirm with the employer whether remote work applies to your state: taxes, licensing and benefits can depend on where you live.
• Bring concrete results (numbers, quotas, retained clients) and be ready for a role-play.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in Payson, AZ. Below is what the official statistics say about living and working there.

How Payson compares. Among the 80 largest places in Arizona, Payson is #47 by population, #50 for household income (#1 = highest), #38 for long commutes (#1 = fewest), #42 for college degrees (#1 = most). Its county, Gila County, is #9 of 15 counties for average pay ($56,684).

The place in numbers

Payson has 16,622 residents (ACS 2020–2024), about 0.2% of the population of Arizona. It covers 19 square miles of land, which works out to roughly 859 people per square mile. The median age is 60.9, 56% older than the state median (60.9 against 39.0).

Housing

The median gross rent is $1,345 a month (rent plus utilities), 13% below the state median ($1,345 against $1,543). Over a year that is 23.8% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $382,400, which is 5.6 times the median household income ($67,710); a ratio above 5 usually means buying is out of reach without savings or a second income. 75.7% of households own their home, 12% above the state average (75.7% against 67.4%).

Work and pay

The nearest metropolitan area with wage data is Prescott Valley-Prescott, AZ, metropolitan area has 72,300 jobs in the BLS wage survey, and the median pay across all occupations is $46,330 a year, 9% below the national median ($46,330 against $50,980). The biggest occupation groups are office and administrative support (8,560 jobs, median $44,390); food preparation and serving related (8,490 jobs, median $35,150); sales and related (7,660 jobs, median $36,550). The area is most specialised in construction and extraction (1.7 times) and food preparation and serving related (1.3 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are healthcare practitioners and technical ($90,020) and management ($84,830). In 2026M09 the unemployment rate of Gila County was 4.4%. 43.3% of residents aged 16 and over are in the labour force. The city lies in Gila County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 66.5% drive alone, 0.0% use public transit, 0.5% walk, 13.9% work from home. 12.8% of workers commute 45 minutes or more, 10% below the state average (12.8% against 14.2%).

People and education

24.4% of adults aged 25 and over hold a bachelor's degree or higher, 27% below the state share (24.4% against 33.3%). 5.0% of residents were born outside the United States, 62% below the state share (5.0% against 13.0%). The poverty rate is 11.0%, 12% below the state rate (11.0% against 12.5%).

Climate

The warmest month is Jul, averaging 81°F (27.1°C), and the coolest is Dec at 42°F (5.6°C). About 396 mm (16 inches) of precipitation falls in a year; Jul is the wettest month (58 mm) and Jun the driest (5 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Camp Verde (38 miles, rent 21% lower); Scottsdale (50 miles, rent 50% higher); Fountain Hills (50 miles, rent 41% higher); Verde Village (50 miles, rent 13% lower). Rent differences are against Payson; use the Compare tab to put any two cities side by side.

Full guide to Payson →Arizona guideAll jobs in Payson

Official links for Payson

• Census Bureau data profile for Payson
• Official state website: az.gov
• BLS Economy at a Glance: Arizona

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Payson, AZ that have a guide, with what living there costs. The last-but-one column divides a year of rent by the median pay of the closest occupation ($44,770 a year), an estimate, not this employer's pay.

Career paths

Occupations close to Customer service representatives in the official classification, with pay, outlook and whether there are open jobs for them on this site right now.

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Payson, AZ is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Nearby cities with open jobs (within 120 miles)

The employer

Oscar Health is the employer in this listing. See all its open jobs here →

Company description (from The Muse): Oscar is a technology-focused health insurance company.

size: Large Size; industries: Healthcare, Insurance, Technology; locations on The Muse: Flexible / Remote, Los Angeles, CA, New York, NY, Tempe, AZ.

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

The employer's profile on The Muse →

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Oscar Health

Similar jobs

Same sub-niche: Customer success and service

More jobs in Payson, AZ

All Customer success and service jobs → · All Sales and Customers sub-niches →

FAQ

What is the Customer Service Representative job at Oscar Health?

A mid level role in sales and customers (customer success and service) listed 6 days ago. The full description is on this page and on The Muse.

Where is this job?

Payson, AZ. A remote or flexible location is listed; confirm with the employer which states are accepted.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay. For the closest occupation (Customer service representatives) the national median is $44,770 a year (BLS OEWS, May 2025).

What is the cost of living there?

Median rent in Payson is $1,345 a month and median household income $67,710 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-03 (6 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse customer success and service jobs in Arizona.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-03). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)