客户管理专员 - 高级

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-03

Job description

工作总结:

负责管理不太复杂的（地区性、单一业务部门、内部等）客户的关系与企业战略。在与更高级的客户经理协作时可能会负责更大型、更复杂的客户。职责包括向指定企业客户销售公司的产品以实现销售目标,同时拓展现有客户关系,并执行客户销售计划以支持商业策略。

主要责任:

发展、管理和维护与指定客户的业务关系,以支持公司的销售战略。

发现和联系新的业务机会并参与成本削减计划,从而支持收入增长。

拓展对现有客户的产品与服务销售。

领导、管理和协调与客户在相应层级上的沟通和交流。

根据授权与客户谈判并履行合同。

管理与客户相关的生产与分销问题。

负责建立和维护良好的客户关系。

在企业内力当客户意见的支持者。

支持客户战略,并与企业内的主要利益相关方精诚合作以实现最优结果。

负责衡量客户满意度,并制定行动计划以便根据数据提升满意度。

管理应收账款可交付物,包括讨论并商定付款条件。

推动以客户为中心的六西格玛方案,以加强与客户的关系。

推动跨事业部客户开发,以支持客户战略。

维护销售预测,并根据预测跟踪进展情况和准确性。

如适用,与内部利益相关方和客户合作,根据客户期望平衡组织的库存、服务和交付能力。

无

技能:

看重差异性 - 认识到不同视角和文化给组织带来的价值。

有效沟通 - 发展和实现多模式沟通,清晰了解不同受众的特定需求。

以顾客为中心 - 建立稳固的顾客关系,提供以顾客为中心的解决方案。

确保承担责任 - 确保自己和他人为实现承诺负责。

建立信任 - 做到诚实、正直和真实,赢得他人的信任和信赖。

阐明价值主张 - 根据相关应用解释内部和外部客户需求；解释及演示产品、解决方案和服务以区分优势和劣势,满足客户的特定需求并在竞争中脱颖而出。

渠道意识 - 解释行业结构、动态和上市方式并将其背景化以推进组织目标。

定价策略 - 通过与各职能部门的主要利益相关者协调并形成共识来制定价格,从而实现业务目标。

客户策划 - 通过审核相对于目标需求的状态,并根据目标跟踪进度来确定推动业务和/或客户战略执行的目标。

适应目标受众 - 解释复杂的主题（重大的技术数据、主题专业知识等）,使目标受众（例如销售专员、客户、培训供应商等）能够理解、保留和使用信息

制定客户策略 - 通过平衡客户要求和业务能力来确定客户在关系、财务、产品竞争力、障碍、质量和服务方面的当前状态,并定义所需的未来状态,以便确定与业务战略一致的可实现目标。

整合客户视角 - 结合客户对我们的产品和销售工作的了解,以开发销售内容,提高我们满足客户需求和增加收入的能力。

销售预测 - 从内部和外部来源收集和评估客户数据；与历史数据进行比较,确定有用的信息并创建未来消费模式的预测。

销售渠道管理 - 基于当前渠道提前制定计划,确保成功执行客户/地区级销售策略和计划；评估渠道健康（规模、内容、进度）；相应地调整销售策略、计划或高影响力的活动；在合适的情况下指导销售人员以实现销售目标。

感官体验 - 通过一系列的诊断和探究性的问题和研究,培养和/或支持对客户需求、行为和/或他们的购买旅程的深入了解。综合来自内部和外部资源的复杂信息,为内部或外部客户交付定制的解决方案。

教育,资格,认证:

需要市场营销、销售、技术或相关专业的专科、本科或同等学历,或同等行业经验。

该职位可能需要获得有关遵守出口管制或制裁法规的许可证。

经历:

需要高水平的相关工作经验,包括先前的客户和/或产品经验。具有采购/贸易合同谈判经验者优先。

Job Sales

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2440235

Relocation Package Yes

100% On-Site No

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Field: Other Roles Sub-niche: Other roles All jobs at Cummins

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About the role

This is a Mid Level role in the Other Roles field (Other roles) at Cummins. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.

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The employer

Cummins is the employer in this listing. See all its open jobs here →

It is among the 200 largest US-headquartered employers in our list, with about 67,400 employees worldwide (2025). Company page with headquarters, state economy and official links →

Official links for Cummins

• Official website of Cummins: cummins.com
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FAQ

What is the 客户管理专员 - 高级 job at Cummins?

A mid level role in other roles (other roles) listed 5 days ago. The full description is on this page and on The Muse.

Where is this job?

Remote / flexible (United States). A remote or flexible location is listed; confirm with the employer which states are accepted.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

See the state or country guide for rent, income and taxes.

How old is this listing?

It was posted on 2026-11-03 (5 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse other roles jobs in the United States.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-03). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

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Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)