Defined Contribution Team Manager - Virtual

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-03

Job description

Our Story

At Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com .

About the Role

This role will lead a team of Registered Representatives who support participants in employer-sponsored retirement plans. You'll help deliver effective client and participant experiences while supporting payment processing, retirement-plan education, and financial wellness services.

Responsibilities

• Partner with the Financial Services team to monitor and continuously improve service quality, with a focus on associate development.
• Coach and develop Registered Representatives through ongoing feedback, timely coaching, and support.
• Complete required monthly call evaluations and conduct silent monitoring when appropriate.
• Administer applicable customer care and HR policies and support performance-management processes.
• Manage compensation and pay processes for aligned Registered Representatives within established budgets and guidance.
• Support associates in achieving service and performance metrics, including handle-time and schedule-adherence expectations.
• Provide Registered Representatives with program, policy, procedure, and tool expertise, with a focus on effectively resolving customer concerns and escalations.
• Provide guidance related to defined contribution plans, including distributions, loans, investment choices, and plan-specific provisions.
• Build knowledge of financial wellness solutions and effectively communicate relevant information and direction to the team.
• Identify opportunities to improve processes, desktop tools, and client procedures and share recommendations with appropriate partners.
• Maintain compliance with applicable AFS Written Supervisory Procedures (WSPs) and FINRA supervisory requirements.
• Contribute to the development of AFS supervisory procedures and help ensure policies and client interactions meet applicable regulatory requirements.

• Possess FINRA Series 6 and Series 63 licenses.
• Ability to obtain a Series 24 or Series 26 license within six months of hire.
• Experience in financial services and/or the 401(k) and retirement-benefits industry.
• Advanced knowledge of investments and employer-sponsored retirement plans.
• Working knowledge of qualified retirement-plan requirements.
• Intermediate knowledge of relevant compliance, regulatory, and legislative requirements.
• People leadership experience in a contact center or customer-service environment.
• Experience coaching and developing team members.
• Experience creating and maintaining audit and compliance procedures.
• Experience handling customer escalations and complaints.

Explore around this job

Field: Operations and Management Sub-niche: Executive and general management All jobs at Alight Solutions LLC

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About the role

This is a Senior Level role in the Operations and Management field (Executive and general management) at Alight Solutions LLC. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

How to prepare and behave

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• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• The listing mentions a remote or flexible location. Confirm with the employer whether remote work applies to your state: taxes, licensing and benefits can depend on where you live.

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The city

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Career paths

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Project management (207) Program management (144) Supply chain and logistics (293) Business operations and strategy (944)

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The employer

Alight Solutions LLC is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Alight Solutions LLC

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Same sub-niche: Executive and general management

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FAQ

What is the Defined Contribution Team Manager - Virtual job at Alight Solutions LLC?

A senior level role in operations and management (executive and general management) listed 5 days ago. The full description is on this page and on The Muse.

Where is this job?

Remote / flexible (United States). A remote or flexible location is listed; confirm with the employer which states are accepted.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

See the state or country guide for rent, income and taxes.

How old is this listing?

It was posted on 2026-11-03 (5 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse executive and general management jobs in the United States.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-03). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

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Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)