Account Security Validation Specialist - Temporary/Virtual

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-10-31

Job description

Our Story

At Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com .

This role supports services provided to the federal government or federal government contractor and therefore requires US Citizenship. Proof of citizenship status will be required at time of hire

This is a temporary position with an anticipated duration of three months.

Position Summary

The Bank Account Verification Specialist supports customers through bank account and identity verification while helping protect customer accounts from unauthorized activity and fraud.

In this role, you will review bank account verification results, guide customers through identity verification when additional authentication is required, identify discrepancies or concerns, and determine the appropriate next step based on established procedures.

This position requires telephone customer service experience, communication skills, attention to detail, and the ability to handle sensitive conversations, follow established procedures, and recognize when information requires additional review.

Key Responsibilities

• Review bank account additions or changes that require additional verification.
• Evaluate verification results and follow established procedures to determine the appropriate next step.
• Guide customers through enhanced identity-verification requirements when needed.
• Ask open-ended and clarifying questions without leading customers toward specific answers.
• Apply strong listening skills to identify objective inconsistencies between customer-provided information, account information, verification results, and other authorized security indicators.
• Recognize unusual, incomplete, contradictory, or inconsistent information and escalate concerns appropriately.
• Explain security and verification requirements clearly while maintaining a positive customer experience.
• Help de-escalate customer frustration when additional authentication or documentation is required.
• Follow approved alternative verification processes when standard identity verification cannot be completed.
• Accurately document verification results, customer-provided information, exceptions, decisions, and actions taken.
• Navigate multiple systems while maintaining an active customer conversation.
• Protect confidential customer, financial, authentication, and identity information.
• Follow established fraud-prevention, security, privacy, and documentation procedures.

• Minimum of 3 years of telephone-based customer service experience, preferably in a high-volume, complex, or regulated customer environment.
• Efficient listening and questioning skills with the ability to identify discrepancies or information requiring additional clarification.
• Demonstrated ability to handle sensitive or challenging customer interactions professionally.
• Attention to detail and ability to follow established procedures consistently.
• Ability to exercise sound judgment and escalate concerns appropriately.
• Ability to accurately document customer interactions and decisions.
• Comfortable navigating multiple systems while communicating with customers.
• Experience in fraud prevention, financial services, banking, identity verification, investigations, benefits administration, or account security.
• Experience working with identity or account-verification processes.
• Familiarity with fraud-prevention concepts, social-engineering risks, or account security controls.
• Experience supporting customers through additional authentication or security procedures.

• Critical listening and attention to detail
• Investigative and analytical thinking
• Customer-focused communication
• Sound judgment and decision-making
• Fraud and security awareness
• Ability to follow detailed procedures
• De-escalation and problem-solving skills
• Accurate documentation and case management
• Ability to remain neutral and professional during sensitive interactions

Explore around this job

Field: People, Legal and Administration Sub-niche: Legal and compliance All jobs at Alight Solutions LLC

View this job and apply on The Muse →

You apply on The Muse or on the employer's page; AtiveSite does not receive or process applications and is not affiliated with The Muse. The description above is shown as the source published it.

About the role

This is a Senior Level role in the People, Legal and Administration field (Legal and compliance) at Alight Solutions LLC. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• The listing mentions a remote or flexible location. Confirm with the employer whether remote work applies to your state: taxes, licensing and benefits can depend on where you live.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The listing is remote or has no US state we could identify. Read the country guide for pay, taxes, law and cost of living by state.

Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in People, Legal and Administration, where your skills may carry over:

Recruiting and human resources (407) Administration and office (228)

Distances

This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all People, Legal and Administration jobs with distances from any of the 20 largest cities.

The employer

Alight Solutions LLC is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Alight Solutions LLC

Similar jobs

Same sub-niche: Legal and compliance

All Legal and compliance jobs → · All People, Legal and Administration sub-niches →

FAQ

What is the Account Security Validation Specialist - Temporary/Virtual job at Alight Solutions LLC?

A senior level role in people, legal and administration (legal and compliance) listed 9 days ago. The full description is on this page and on The Muse.

Where is this job?

Remote / flexible (United States). A remote or flexible location is listed; confirm with the employer which states are accepted.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

See the state or country guide for rent, income and taxes.

How old is this listing?

It was posted on 2026-10-31 (9 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse legal and compliance jobs in the United States.

Sources and terms

• Job data: The Muse public API (listing dated 2026-10-31). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)