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Customer Service Representative

Enterprise Mobility · San Jose, CA · posted 90 days ago

In short: Customer Service Representative at Enterprise Mobility in San Jose, CA, posted 90 days ago.

By AtiveSite · Published 07/11/2026 · Updated 09/11/2026 · Every figure is linked to its source below.

Enterprise Mobilityemployer

San Jose, CAlocation

Customer success and servicesub-niche

90 days agoposted

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The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-08-11

Employer	Enterprise Mobility
Location	San Jose, California
Field	Sales and Customers › Customer success and service
Level	Entry Level
Source category	Customer Service
Posted	2026-08-11 (90 days ago)
Work arrangement	On-site at the location listed
Pay	Not published in the source listing

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

Enterprise San Jose Airport

This is a full time position with a starting rate of pay $23 / hour based on a 40 hour workweek.

We offer a robust Benefits Package including, but not limited to:

Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development

This is a full-time position requiring 40 hours per week. Must be available to work varying shifts during our hours of operation, 6:00 AM to 11:00 PM, including weekends and holidays as needed.

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old
High school diploma or GED equivalent required
Some college preferred
Must have at least 6 months prior customer service retail or administrative support
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be available to work varying shifts during our hours of operation, 6:00 AM to 11:00 PM, including weekends and holidays as needed.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Explore around this job

Field: Sales and Customers Sub-niche: Customer success and service All jobs at Enterprise Mobility Jobs in California Jobs in San Jose, CA San Jose city guide California state guide Santa Clara County economy Pay for this occupation (BLS) All 47 open jobs for this occupation

View this job and apply on The Muse →

You apply on The Muse or on the employer's page; AtiveSite does not receive or process applications and is not affiliated with The Muse. The description above is shown as the source published it.

About the role

This is a Entry Level role in the Sales and Customers field (Customer success and service) at Enterprise Mobility. Entry-level roles are meant for people early in their career. Employers usually look for education, internships or transferable skills rather than years of experience.

The closest occupation in the official wage statistics is Customer service representatives (a match by name, so treat it as an estimate). Nationally its median pay is $44,770 a year (BLS OEWS, May 2025), employment is projected to change by -5.3% between 2025 and 2035, and the typical entry route is: High school diploma or equivalent; training: Short-term on-the-job training.

In the San Jose-Sunnyvale-Santa Clara, CA area the median for this occupation is $60,480 a year with 8,860 jobs (BLS OEWS, May 2025). This is a statistic for the occupation, not an offer from this employer.

Pay by state and metro area for this occupation →

Does the pay work here? (estimate)

Gross salary a year Filing State income tax rate %

Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.

How to prepare and behave

This is editorial guidance, not information from the employer.

Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
Be honest about gaps; say what you did to learn and how fast you can close them.
Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
Send a short thank-you message within a day, mentioning one thing you discussed.
For an early-career role, highlight coursework, projects, volunteering and part-time jobs; employers expect fewer years of experience but want evidence that you learn fast.
Bring concrete results (numbers, quotas, retained clients) and be ready for a role-play.

Know your rights as a candidate and an employee:

The city

The job is in San Jose, CA. Below is what the official statistics say about living and working there.

How San Jose compares. Among the 145 largest places in California, San Jose is #3 by population, #30 for household income (#1 = highest), #110 for rent (#1 = cheapest), #48 for college degrees (#1 = most). Its county, Santa Clara County, is #1 of 58 counties for average pay ($197,043).

The place in numbers

San Jose has 990,138 residents (ACS 2020–2024), about 2.5% of the population of California. It covers 178 square miles of land, which works out to roughly 5,564 people per square mile. The median age is 38.2, about the same as the state median (38.2 against 37.9).

Housing

The median gross rent is $2,669 a month (rent plus utilities), 31% above the state median ($2,669 against $2,036). Over a year that is 21.9% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $1,233,200, which is 8.4 times the median household income ($146,427); a ratio above 5 usually means buying is out of reach without savings or a second income. 55.8% of households own their home, about the same as the state average (55.8% against 55.9%).

Work and pay

The San Jose-Sunnyvale-Santa Clara, CA metropolitan area has 1,134,970 jobs in the BLS wage survey, and the median pay across all occupations is $84,050 a year, 65% above the national median ($84,050 against $50,980). The biggest occupation groups are computer and mathematical (149,970 jobs, median $186,320); management (115,110 jobs, median $210,750); business and financial operations (94,210 jobs, median $125,240). The area is most specialised in computer and mathematical (3.9 times) and architecture and engineering (2.5 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($210,750) and legal ($195,190). In 2026M09 the unemployment rate of Santa Clara County was 4.2%. 67.6% of residents aged 16 and over are in the labour force. The city lies in Santa Clara County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 62.9% drive alone, 2.4% use public transit, 1.8% walk, 20.3% work from home. 15.3% of workers commute 45 minutes or more, 21% below the state average (15.3% against 19.4%).

People and education

47.3% of adults aged 25 and over hold a bachelor's degree or higher, 28% above the state share (47.3% against 37.1%). 42.0% of residents were born outside the United States, 56% above the state share (42.0% against 27.0%). The poverty rate is 8.1%, 32% below the state rate (8.1% against 12.0%).

Climate

The warmest month is Aug, averaging 68°F (19.8°C), and the coolest is Jan at 47°F (8.3°C). About 510 mm (20 inches) of precipitation falls in a year; Dec is the wettest month (114 mm) and Jul the driest (0 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Campbell (8 miles, similar rent); Los Gatos (9 miles, rent 22% higher); Santa Clara (10 miles, rent 13% higher); Milpitas (10 miles, rent 17% higher). Rent differences are against San Jose; use the Compare tab to put any two cities side by side.

Full guide to San Jose →California guide All jobs in San Jose

Official links for San Jose

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of San Jose, CA that have a guide, with what living there costs. The last-but-one column divides a year of rent by the median pay of the closest occupation ($60,480 a year), an estimate, not this employer's pay.

Sort:

Place ⇅	Distance from the job city ⇅	Median rent ⇅	Median home value ⇅	Median household income ⇅	Commute 45+ min ⇅	Rent as % of occupation pay ⇅	Open jobs there ⇅
San Jose, CA	0 mi	$2,669	$1,233,200	$146,427	15.3%	53.0%	Jobs
Campbell, CA	8 mi	$2,737	$1,617,000	$145,268	10.4%	54.3%	Jobs
Los Gatos, CA	9 mi	$3,247	$2,000,001	$217,554	17.6%	64.4%	—
Santa Clara, CA	10 mi	$3,016	$1,582,600	$178,958	8.9%	59.8%	—
Milpitas, CA	10 mi	$3,120	$1,251,700	$178,798	15.2%	61.9%	Jobs
Saratoga, CA	12 mi	$3,501	$2,000,001	$250,001	8.3%	69.5%	—
Cupertino, CA	13 mi	$3,501	$2,000,001	$234,707	9.1%	69.5%	Jobs
Sunnyvale, CA	13 mi	$3,039	$1,801,800	$186,170	9.0%	60.3%	Jobs
Morgan Hill, CA	15 mi	$2,474	$1,210,200	$163,920	32.9%	49.1%	—
Fremont, CA	15 mi	$2,933	$1,403,800	$181,506	23.6%	58.2%	Jobs
Mountain View, CA	16 mi	$3,062	$1,927,000	$189,917	9.3%	60.8%	Jobs
Los Altos, CA	16 mi	$3,501	$2,000,001	$250,001	8.3%	69.5%	—
Los Altos Hills, CA	18 mi	$3,501	$2,000,001	$250,001	18.0%	69.5%	—
Newark, CA	19 mi	$2,776	$1,142,800	$169,064	22.2%	55.1%	—
Palo Alto, CA	19 mi	$3,484	$2,000,001	$231,101	8.2%	69.1%	Jobs
East Palo Alto, CA	21 mi	$2,244	$1,102,600	$113,493	9.7%	44.5%	—
Menlo Park, CA	22 mi	$3,239	$2,000,001	$210,025	11.5%	64.3%	Jobs
Gilroy, CA	24 mi	$2,301	$1,027,400	$133,107	32.4%	45.7%	—
Atherton, CA	24 mi	$3,501	$2,000,001	$250,001	7.0%	69.5%	—
Union City, CA	24 mi	$2,713	$1,104,900	$133,715	24.0%	53.8%	—

Career paths

Occupations close to Customer service representatives in the official classification, with pay, outlook and whether there are open jobs for them on this site right now.

Sort:

Occupation ⇅	National median pay ⇅	Growth 2025–35 ⇅	Openings a year (US) ⇅	Open jobs here ⇅
Hotel, motel, and resort desk clerks	$35,070	+1.8%	35,500	none right now

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far San Jose, CA is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Sort:

From ⇅	Straight-line distance (miles) ⇅	Population of that city ⇅
San Jose, CA	0 mi	990,138
San Francisco, CA	73 mi	830,235
Los Angeles, CA	296 mi	3,857,263
San Diego, CA	407 mi	1,389,526
Phoenix, AZ	604 mi	1,642,323
Seattle, WA	714 mi	754,195
Denver, CO	930 mi	718,877
Oklahoma City, OK	1,354 mi	697,125
Fort Worth, TX	1,414 mi	963,194
San Antonio, TX	1,444 mi	1,479,835
Dallas, TX	1,446 mi	1,307,930
Austin, TX	1,459 mi	979,539
Houston, TX	1,602 mi	2,328,253
Chicago, IL	1,832 mi	2,711,226
Indianapolis, IN	1,923 mi	885,860
Columbus, OH	2,087 mi	914,802
Charlotte, NC	2,270 mi	903,844
Jacksonville, FL	2,337 mi	977,670
Philadelphia, PA	2,497 mi	1,579,706
New York, NY	2,550 mi	8,483,844

Nearby cities with open jobs (within 120 miles)

Sort:

City ⇅	Straight-line distance ⇅	Open jobs ⇅
Campbell, CA	8 mi	7
Milpitas, CA	10 mi	2
Sunnyvale, CA	13 mi	12
Fremont, CA	15 mi	2
Palo Alto, CA	19 mi	24
Capitola, CA	23 mi	1
Pleasanton, CA	26 mi	1
Redwood City, CA	27 mi	27
Belmont, CA	30 mi	2
Alameda, CA	39 mi	15
San Francisco, CA	73 mi	587
Sacramento, CA	90 mi	38

The employer

Enterprise Mobility is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Enterprise Mobility

Customer Experience Representative - Portland Airport (PDX)

Enterprise Mobility · Portland, OR · Senior Level · Customer success and service · posted 2 days ago

Seasonal - Customer Service Return Lane Agent

Enterprise Mobility · Baltimore, MD · Senior Level · Customer success and service · posted 2 days ago

Customer Service Return Lane Agent

Enterprise Mobility · Baltimore, MD · Senior Level · Customer success and service · posted 2 days ago

Customer Service - Return Agent - Kansas City Airport

Enterprise Mobility · Kansas City, MO · Mid Level · Customer success and service · posted 2 days ago

Client Account Coordinator - Enterprise Fleet Management

Enterprise Mobility · Phoenix, AZ · Mid Level · Supply chain and logistics · posted 2 days ago

Shared Services Representative - Vendor Support Phone Team

Enterprise Mobility · St. Louis, MO · Mid Level · Other roles · posted 2 days ago

Vehicle Delivery Technician - Southwest Philadelphia

Enterprise Mobility · Philadelphia, PA · Entry Level · Security, facilities and maintenance · posted 2 days ago

Enterprise Fleet Management - Account Executive

Enterprise Mobility · San Diego, CA · Mid Level · Sales and business development · posted 2 days ago

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FAQ

What is the Customer Service Representative job at Enterprise Mobility?

A entry level role in sales and customers (customer success and service) listed 90 days ago. The full description is on this page and on The Muse.

Where is this job?

San Jose, CA.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay. For the closest occupation (Customer service representatives) the national median is $44,770 a year (BLS OEWS, May 2025).

What is the cost of living there?

Median rent in San Jose is $2,669 a month and median household income $146,427 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-08-11 (90 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse customer success and service jobs in California.

Sources and terms

Job data: The Muse public API (listing dated 2026-08-11). The job disappears from this site when it disappears from the source.
Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

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