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Lead Genius

Apple · Nashville, TN · posted 20 days ago

In short: Lead Genius at Apple in Nashville, TN, posted 20 days ago.

By AtiveSite · Published 07/11/2026 · Updated 09/11/2026 · Every figure is linked to its source below.

Appleemployer
Nashville, TNlocation
Software engineeringsub-niche
20 days agoposted
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The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-10-20

EmployerApple
LocationNashville, Tennessee
FieldTechnology › Software engineering
LevelSenior Level
Source categorySoftware Engineering
Posted2026-10-20 (20 days ago)
Work arrangementOn-site at the location listed
PayNot published in the source listing

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team. You play a critical role in facilitating meaningful experiences for both customers and team members, and inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions.

As a Lead Genius, you help our team deliver exceptional customer experiences by supporting a culture of human connection at the Genius Bar while delivering same-day help and timely repairs for customers. You assist the leadership team with day-to-day responsibilities and you drive operational readiness and sustainability of the Genius Bar and Repair Room. You're a role model for making quality decisions and helping teams achieve store goals and objectives.

Description

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support an efficient repair process.

Support customers having Apple product or software concerns in a timely manner, seeking to understand the issue with empathy, explaining technical issues clearly, setting expectations, and keeping customers updated throughout the interaction.

Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Work with Genius Bar team members to identify recurring repair problems and other service concerns, and align with the area manager to make sure that feedback is provided to Apple.

Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team.

Partner with leadership to develop strategies for the Genius Bar team, improving repair processes and the overall customer experience by: identifying, coordinating, and delivering Genius Bar team training, delivering feedback, and providing mentorship.

Energize, inform, and align team members about store performance goals, priorities, and communication.

Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to the Store Leadership team as appropriate.

Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Preferred Qualifications

You can:

Demonstrate technical expertise in repairing Apple devices.

Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition.

Resolve conflict and settle differences in productive ways.

Work in a fast-paced environment, and make timely decisions using analytics, experience, and judgment.

Demonstrate excellent attention to detail and organization skills.

Work autonomously and be willing to take initiative without close supervision.

Allocate resources and adjust processes to provide an exceptional customer experience.

Drive results both individually and through enabling others by leading and collaborating.

Communicate effectively and tailor your communication style to different audiences.

Frequently handle, lift, and move merchandise safely.

Minimum Qualifications

You should:

Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Have experience in retail or sales, or related work experience.

Possess the visual inspection and fine motor skills to safely perform hardware repairs.

Have experience troubleshooting hardware and software issues in a customer service environment.

Have experience mentoring or leading others personally or professionally.

Explore around this job

Field: Technology Sub-niche: Software engineering All jobs at Apple Jobs in Tennessee Jobs in Nashville, TN Nashville city guide Tennessee state guide Davidson County economy

View this job and apply on The Muse →

You apply on The Muse or on the employer's page; AtiveSite does not receive or process applications and is not affiliated with The Muse. The description above is shown as the source published it.

About the role

This is a Senior Level role in the Technology field (Software engineering) at Apple. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.

How to prepare and behave

This is editorial guidance, not information from the employer.

Know your rights as a candidate and an employee:

The city

The job is in Nashville, TN. Below is what the official statistics say about living and working there.

How Nashville compares. Among the 80 largest places in Tennessee, Nashville is #1 by population, #12 for remote work (#1 = most), #14 for college degrees (#1 = most), #64 for rent (#1 = cheapest). Its county, Davidson County, is #2 of 95 counties for average pay ($83,096).

The place in numbers

Nashville has 690,130 residents (ACS 2020–2024), about 9.8% of the population of Tennessee. It covers 476 square miles of land, which works out to roughly 1,451 people per square mile. The median age is 34.5, 11% younger than the state median (34.5 against 38.9).

Housing

The median gross rent is $1,586 a month (rent plus utilities), 33% above the state median ($1,586 against $1,189). Over a year that is 24.6% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $413,600, which is 5.3 times the median household income ($77,371); a ratio above 5 usually means buying is out of reach without savings or a second income. 52.4% of households own their home, 22% below the state average (52.4% against 66.9%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Nashville-Davidson--Murfreesboro--Franklin, TN metropolitan area has 1,099,300 jobs in the BLS wage survey, and the median pay across all occupations is $50,390 a year, about the same as the national median ($50,390 against $50,980). The biggest occupation groups are office and administrative support (142,660 jobs, median $47,960); transportation and material moving (118,420 jobs, median $43,280); food preparation and serving related (103,250 jobs, median $32,150). The area is most specialised in arts, design, entertainment, sports, and media (1.3 times) and transportation and material moving (1.2 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($126,320) and computer and mathematical ($94,650). In 2026M09 the unemployment rate of Davidson County was 2.8%. 72.5% of residents aged 16 and over are in the labour force. The city lies in Davidson County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 66.5% drive alone, 1.5% use public transit, 1.9% walk, 20.4% work from home. 11.6% of workers commute 45 minutes or more, 24% below the state average (11.6% against 15.2%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.

People and education

48.0% of adults aged 25 and over hold a bachelor's degree or higher, 55% above the state share (48.0% against 31.1%). 15.3% of residents were born outside the United States, 151% above the state share (15.3% against 6.1%). The poverty rate is 14.1%, about the same as the state rate (14.1% against 13.8%).

Climate

The warmest month is Jul, averaging 79°F (26.1°C), and the coolest is Jan at 36°F (2.3°C). About 1,350 mm (53 inches) of precipitation falls in a year; Feb is the wettest month (129 mm) and Sep the driest (92 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Goodlettsville (12 miles, rent 13% lower); Brentwood (12 miles, rent 78% higher); Hendersonville (14 miles, rent 4% higher); Mount Juliet (15 miles, rent 27% higher). Rent differences are against Nashville; use the Compare tab to put any two cities side by side.

Full guide to Nashville →Tennessee guideAll jobs in Nashville

Official links for Nashville

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Nashville, TN that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Sort:
Place ⇅Distance from the job city ⇅Median rent ⇅Median home value ⇅Median household income ⇅Commute 45+ min ⇅Rent as % of occupation pay ⇅Open jobs there ⇅
Nashville, TN0 mi$1,586$413,600$77,37111.6%n/aJobs
Goodlettsville, TN12 mi$1,385$381,900$70,75815.3%n/a—
Brentwood, TN12 mi$2,825$1,031,300$182,08810.2%n/aJobs
Hendersonville, TN14 mi$1,653$430,700$97,20023.2%n/aJobs
Mount Juliet, TN15 mi$2,011$460,100$107,06822.2%n/a—
Nolensville, TN16 mi$2,454$777,800$177,14823.7%n/a—
La Vergne, TN16 mi$1,805$309,900$81,31326.4%n/a—
Franklin, TN18 mi$1,923$705,400$119,52812.3%n/aJobs
Smyrna, TN20 mi$1,461$358,300$81,92619.6%n/a—
White House, TN21 mi$1,426$344,800$90,01932.3%n/a—
Springfield, TN23 mi$1,139$253,600$59,46527.9%n/a—
Gallatin, TN23 mi$1,395$372,000$77,51819.1%n/a—
Fairview, TN23 mi$1,301$390,200$91,13134.5%n/a—
Lebanon, TN25 mi$1,306$378,400$72,84820.2%n/a—
Thompson's Station, TN26 mi$2,088$700,500$132,64726.7%n/a—
Murfreesboro, TN30 mi$1,481$402,100$80,10819.4%n/a—
Spring Hill, TN30 mi$1,844$493,800$112,01320.5%n/a—
Portland, TN33 mi$1,141$282,200$72,64720.1%n/a—
Dickson, TN33 mi$1,063$292,600$69,67828.4%n/a—
Hartsville, TN38 mi$853$337,600$72,74731.0%n/a—

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:

Cybersecurity (366) Data, analytics and AI (1991) Cloud, IT and infrastructure (504) Product management (412)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Nashville, TN is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Sort:
From ⇅Straight-line distance (miles) ⇅Population of that city ⇅
Indianapolis, IN251 mi885,860
Columbus, OH335 mi914,802
Charlotte, NC341 mi903,844
Chicago, IL394 mi2,711,226
Jacksonville, FL500 mi977,670
Oklahoma City, OK603 mi697,125
Dallas, TX614 mi1,307,930
Fort Worth, TX645 mi963,194
Houston, TX665 mi2,328,253
Philadelphia, PA686 mi1,579,706
Austin, TX752 mi979,539
New York, NY761 mi8,483,844
San Antonio, TX823 mi1,479,835
Denver, CO1,014 mi718,877
Phoenix, AZ1,442 mi1,642,323
San Diego, CA1,737 mi1,389,526
Los Angeles, CA1,786 mi3,857,263
San Jose, CA1,930 mi990,138
Seattle, WA1,971 mi754,195
San Francisco, CA1,992 mi830,235

Nearby cities with open jobs (within 120 miles)

Sort:
City ⇅Straight-line distance ⇅Open jobs ⇅
Brentwood, TN12 mi7
Hendersonville, TN14 mi8
Chattanooga, TN115 mi5

The employer

Apple is the employer in this listing. See all its open jobs here →

Company description (from The Muse): Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

size: Large Size; industries: Consumer Goods & Services, Information Technology, Software, Technology; locations on The Muse: Cupertino, CA.

It is among the 200 largest US-headquartered employers in our list, with about 166,000 employees worldwide (year not stated). Company page with headquarters, state economy and official links →

Official links for Apple

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

The employer's profile on The Muse →

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

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FAQ

What is the Lead Genius job at Apple?

A senior level role in technology (software engineering) listed 20 days ago. The full description is on this page and on The Muse.

Where is this job?

Nashville, TN.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Nashville is $1,586 a month and median household income $77,371 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-10-20 (20 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse software engineering jobs in Tennessee.

Sources and terms

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

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