Infrastructure engineer

The job

LIVE Employer public job feed (private-sector employer) Source: the employer's public careers feed · Data: listed 2026-11-03

Job description

🚀 About WRITER

WRITER is the AI platform built for the world’s most ambitious marketing and revenue teams, bringing the frontier of AI to the people who drive enterprise growth. With WRITER, autonomous agents work across the buyer journey, continuously executing on market signals and enterprise intelligence to grow revenue faster. Every agent action and asset is grounded in trust, built on an Enterprise Brain that unites brand, product, and company knowledge with fiduciary-grade governance and compliance.

Fortune 500 companies are transforming how they go to market with WRITER, including 3 of the top 5 US banks, 2 of the 5 largest global CPG conglomerates, and 4 of the top 5 US healthcare insurers. Founded in 2020, WRITER is backed by investors including Insight Partners, ICONIQ, Radical Ventures, Premji Invest, Balderton, B Capital, Salesforce Ventures, Adobe Ventures, Accenture, Citi Ventures, IBM Ventures, WndrCo, and others. Learn more at WRITER.com.

📐 About the role

At WRITER, our mission to expand human capacity with superintelligence relies on a foundational truth: our platform must be available, performant, and reliable, 24/7. As an Infrastructure engineer, you'll be at the heart of making this a reality, impacting every enterprise customer who trusts us with their AI-powered workflows. This isn't just about keeping the lights on; it's about pushing the boundaries of what's possible, proactively identifying and solving complex systemic challenges, and laying the groundwork for our rapid growth and the evolving demands of enterprise generative AI. You'll build resilient systems, automate across the stack, and champion reliability best practices, directly enabling our ambitious product roadmap and ensuring our customers always have access to the powerful tools they need.

This is a hybrid position, based out of our New York City, San Francisco, Seattle, or London hubs. You'll report to our director of engineering.

We are open to hiring for this role at multiple levels, with compensation ranges scaled to match your experience, expertise, and the scope of the role.

🦸🏻‍♀️ What you'll do

Technical

• Breadth across disciplines. Bring deep focus to one problem at a time, with the breadth to move between SRE, DevOps, Infrastructure, and Platform work over a quarter or two as the leverage shifts. This is not a thrash-every-week role — most of the time you're heads-down on one substantial initiative (the on-call posture, the release pipeline, the multi-region Terraform layout, the internal platform surface). Cross-layer fluency is what lets you pick the right next initiative; it isn't a weekly context-switch.

• Simplicity / via negativa. Challenge the status quo and remove toil before adding features — automate operational tasks and infrastructure management with Python or Go, reject tools that don't fit the problem, and treat manual on-call work as a defect to be designed out, not a status quo to be staffed up.

• Breadth across the stack. Design scalable, fault-tolerant infrastructure across AWS (preferred), GCP, and Azure, working fluently across Kubernetes, Helm, Terraform, and the supporting cloud and AI tooling that backs WRITER's high-traffic platform.

• AI in workflow. Run agents in your daily loop — Claude Code, Droid, Codex, internal skills — to investigate incidents, draft Terraform / Helm changes, write runbooks, scaffold tooling, and review PRs. Build the agentic setup as a collective surface: humans and digital teammates working as one team, with shared skills, shared context, and shared on-call workflows. Encode recurring infra tasks as internal skills any teammate (human or agent) can pick up and run, so the team's throughput compounds — not just your own.

• Debugging fluency. Lead incident response, post-mortems, and root-cause analyses — trace failures to the underlying problem (never the symptom), apply the learning back into the architecture, and prevent the same incident from happening twice.

Non-technical

• End-to-end ownership. Own the reliability, performance, and efficiency of WRITER's core services end-to-end — define and uphold the SLOs and error budgets, carry the on-call pager, and stand behind the outcome metric, not just the system you shipped.

• Strategic vs. tactical balance. Balance this week's critical work with the 6–12-month platform direction — ship the on-call-driving fix today while shaping the multi-year observability, cost, and reliability investments that move WRITER's enterprise customers.

• Cross-functional collaboration. Operate at the seams with product, security, and engineering peers — provide expert guidance on system design for reliability, performance, and scalability from conception through launch, Connect the infra agenda to product and revenue context, and disagree with evidence, not volume.

⭐️ What you need

Technical

• Track record. 5+ years of experience in infrastructure engineering, DevOps, or a similar role focused on building and operating large-scale, high-availability production systems at a high-growth product company.

• Breadth. Experience running containerisation in production (a real cluster, not a lab), with experience in Helm and Terraform or Pulumi on at least one major cloud (AWS preferred), plus good proficiency in Python or Go for automation and tooling.

• AI in workflow. AI is part of how you ship, not a thing you've read about — agentic tooling (Claude Code, Droid, Codex, internal skills) is in your daily loop, you've built or adopted AI-assisted workflows others now use, and you have strong opinions on where it's unreliable. This is a hard requirement, not a bonus. Candidates whose actual daily workflow does not already include AI tooling will not be advanced.

• First-principles + decision-making. Demonstrated ability to Challenge the status quo, proactively identify systemic weaknesses, and propose innovative solutions to complex reliability problems — reason from constraints and failure modes (not analogy or vendor defaults), name the tradeoff in business terms (reliability vs. velocity, cost vs. blast radius, standardisation vs. one-off), and reject the "best practices" answer when it doesn't fit the problem.

• Reversibility & blast-radius. Make reversible calls by default — write the rollback before you touch production, work fluently with monitoring and logging stacks (Prometheus, Grafana, ELK or equivalent), and stress the system in safe places so it comes back stronger.

Non-technical

• Cross-functional collaboration. Excellent communication, collaboration, and problem-solving skills, with a talent for building strong relationships and Connecting with cross-functional teams — surface non-goals before anyone asks, and partner with product, security, and platform peers as one delivery surface.

• Autonomy & end-to-end ownership. A strong sense of ownership and accountability, eager to Own mission-critical systems and drive them toward peak performance and unparalleled reliability. At least one 0-to-1 infrastructure build you owned end-to-end, with the outcome metric attached.

🎁 Bonus if you have

• Software-engineering depth. A software-engineering background, not only config and scripting — you've designed, built, and shipped non-trivial production code (services, libraries, internal frameworks) in Python, Go, or a comparable language, you can read and modify the codebases your infrastructure runs, and you move between infra automation and feature engineering without changing brains.

🍩 Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (16 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.

Explore around this job

Field: Technology Sub-niche: Cloud, IT and infrastructure All jobs at Writer Jobs in New York Jobs in New York City, NY New York state guide

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About the role

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The city

New York City, NY is not one of the cities with its own page in our guides, so here is the state: New York.

The state economy in brief

New York is in the Northeast region (Middle Atlantic division) and has 19,852,366 residents (the 4th largest of the 50 states and DC by population), with a median age of 39.8. Its economy produced about $2,561,197 million in the latest four quarters (BEA), 3rd among states and DC, equal to $129,012 per resident.

Jobs and the labour market

The unemployment rate was 4.3% in 2026M09, which is 36th lowest of 51 (1st is the lowest). Employers had job openings equal to 4.1% of employment, 18th highest of 51, a measure of how hard it is to hire. The median wage across all occupations is $59,670 a year ($28.69 an hour), 17% above the national median ($59,670 against $50,980).

What people do and what it pays

The occupations with the most jobs in New York are Home Health and Personal Care Aides (663,140 jobs, median $39,620); Retail Salespersons (238,540 jobs, median $37,720); General and Operations Managers (206,740 jobs, median $130,860); Registered Nurses (205,810 jobs, median $109,440); Janitors and Cleaners, Except Maids and Housekeeping Cleaners (195,250 jobs, median $41,640). Among occupations with at least 2,000 jobs, the best paid are Cardiologists (median $492,040); Anesthesiologists (median $445,660); Radiologists (median $441,580). Compared with the nation, the state is most specialised in healthcare support (1.8 times the national share of workers) and legal (1.7 times the national share of workers).

Cost of living, taxes and workplace rules

Prices are above the national average in New York: the regional price parity is 107.9 against 100 for the whole country (47th lowest of 51). Median gross rent is $1,621 a month and the median household income $85,974, so a year of rent equals 22.6% of income; the median home value is $423,800. The state minimum wage is $16.00 (17.00 in NYC, Nassau, Suffolk, Westchester) (the higher of state and federal rates applies to most workers). State income tax on wages: Graduated, top rate 10.90%. It is not a right-to-work state, so union contracts can require fees from covered workers. It runs a state paid family and medical leave programme.

People and commuting

22.8% of residents were born abroad and 40.2% of adults hold a bachelor's degree or higher. Among workers, 48.8% drive alone, 21.6% use public transit and 14.9% work from home; 27.4% commute 45 minutes or more.

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The employer

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Same sub-niche: Cloud, IT and infrastructure

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FAQ

What is the Infrastructure engineer job at Writer?

A private-sector role in technology (cloud, it and infrastructure) listed 7 days ago. The full description is on this page and on the employer's page.

Where is this job?

New York City, NY. A remote or flexible location is listed; confirm with the employer which states are accepted.

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How much does it pay?

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What is the cost of living there?

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How old is this listing?

It was posted on 2026-11-03 (7 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse cloud, it and infrastructure jobs in New York.

Sources and terms

• Job data: Writer careers page public feed (listing dated 2026-11-03). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

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Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)