Technical Support Engineer

The job

LIVE Employer public job feed (private-sector employer) Source: the employer's public careers feed · Data: listed 2026-10-06

Job description

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

This position requires employees to be primarily located within the Pacific Time Zone and to work Pacific Time business hours.

Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution.  

As we continue to grow, we’re looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical technical issues. In this role, you will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, technically minded, and most importantly - customer-centric. They have an interest in learning more about financial services, and are excited to help customers resolve complex issues. TSEs work closely with Plaid’s product and engineering teams, and we have a high technical bar to ensure that we all speak the same language. Our Support team sets aggressive goals to meet the standards our customers expect, and we collaborate cross-functionally with our Engineering, Product, Financial Access, and Go-to-Market teams in order to achieve these goals. This role requires candidates to be based in the Pacific Time Zone (PST/PDT) to align with customer needs and team collaboration

Responsibilities

• Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards

• Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution

• Work on projects with other TSE’s to improve internal and external processes

• Contribute to brainstorming and project execution (tooling, documentation, process improvements)

• Assist GTM teams with customer escalations

• Collaborate with EPD teams on issue resolution

Qualifications

• 2+ years of experience in a customer-facing role

• 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)

• Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode) 

• Preferred: 6+ months of experience supporting technical projects and/or process improvement

• Genuine interest and passion for Support 

• Commitment to providing a world-class customer experience

• Strong written and verbal communication  

• Self-starter mentality and ability to work independently

• Effective time management and ability to balance multiple priorities

• Based in the Pacific Time Zone (PST/PDT).

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Explore around this job

Field: Technology Sub-niche: Cloud, IT and infrastructure All jobs at Plaid Inc. Jobs in California Jobs in Remote, CA California state guide

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About the role

This is a — role in the Technology field (Cloud, IT and infrastructure) at Plaid Inc..

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

How to prepare and behave

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• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
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• Have code, data work or projects you can show, and be ready to think aloud: many technical interviews test how you reason, not only the answer.

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The city

Remote, CA is not one of the cities with its own page in our guides, so here is the state: California.

The state economy in brief

California is in the West region (Pacific division) and has 39,287,376 residents (the 1st largest of the 50 states and DC by population), with a median age of 37.9. Its economy produced about $4,438,822 million in the latest four quarters (BEA), 1st among states and DC, equal to $112,983 per resident.

Jobs and the labour market

The unemployment rate was 5.1% in 2026M09, which is 49th lowest of 51 (1st is the lowest). Employers had job openings equal to 3.6% of employment, 37th highest of 51, a measure of how hard it is to hire. The median wage across all occupations is $58,240 a year ($28.00 an hour), 14% above the national median ($58,240 against $50,980).

What people do and what it pays

The occupations with the most jobs in California are Home Health and Personal Care Aides (970,150 jobs, median $34,320); Fast Food and Counter Workers (449,840 jobs, median $42,280); Retail Salespersons (376,460 jobs, median $38,440); Laborers and Freight, Stock, and Material Movers, Hand (355,500 jobs, median $44,710); Registered Nurses (338,940 jobs, median $140,270). Among occupations with at least 2,000 jobs, the best paid are Airline Pilots, Copilots, and Flight Engineers (median $353,900); Psychiatrists (median $353,500); General Internal Medicine Physicians (median $313,890). Compared with the nation, the state is most specialised in farming, fishing, and forestry (4.1 times the national share of workers) and healthcare support (1.5 times the national share of workers).

Cost of living, taxes and workplace rules

Prices are above the national average in California: the regional price parity is 110.7 against 100 for the whole country (51st lowest of 51). Median gross rent is $2,036 a month and the median household income $99,122, so a year of rent equals 24.6% of income; the median home value is $734,700. The state minimum wage is $16.90 (the higher of state and federal rates applies to most workers). State income tax on wages: Graduated, top rate 13.30%. It is not a right-to-work state, so union contracts can require fees from covered workers. It runs a state paid family and medical leave programme.

People and commuting

27.0% of residents were born abroad and 37.1% of adults hold a bachelor's degree or higher. Among workers, 65.7% drive alone, 2.9% use public transit and 17.2% work from home; 19.4% commute 45 minutes or more.

State guide: California →

Where to live

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Career paths

We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:

Cybersecurity (512) Data, analytics and AI (2461) Software engineering (2678) Product management (570)

Distances

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The employer

Plaid Inc. is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Plaid Inc.

Similar jobs

Same sub-niche: Cloud, IT and infrastructure

More jobs in Remote, CA

All Cloud, IT and infrastructure jobs → · All Technology sub-niches →

FAQ

What is the Technical Support Engineer job at Plaid Inc.?

A private-sector role in technology (cloud, it and infrastructure) listed 34 days ago. The full description is on this page and on the employer's page.

Where is this job?

Remote, CA. A remote or flexible location is listed; confirm with the employer which states are accepted.

How do I apply?

Use the "View this job and apply on the employer's page" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

See the state or country guide for rent, income and taxes.

How old is this listing?

It was posted on 2026-10-06 (34 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse cloud, it and infrastructure jobs in California.

Sources and terms

• Job data: Plaid Inc. careers page public feed (listing dated 2026-10-06). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)