Program Manager - Field CTOs - US
Cognition · San Francisco, CA · Program management · posted yesterday
Cognition · San Francisco, CA · posted 54 days ago
By AtiveSite · Published 07/11/2026 · Updated 09/11/2026 · Every figure is linked to its source below.
| Employer | Cognition |
|---|---|
| Location | San Francisco, California |
| Field | Technology › Cloud, IT and infrastructure |
| Level | not stated |
| Source category | General & Administrative, IT |
| Posted | 2026-09-16 (54 days ago) |
| Work arrangement | On-site at the location listed |
| Pay | Not published in the source listing |
We're the makers of Devin, the first AI software engineer.
Our team is extremely talent-dense. Among our founding team, we have world-class competitive programmers, former founders, and leaders from companies at the cutting edge of AI including Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.
Building Devin is just the first step—our hardest challenges still lie ahead. If you’re excited to solve some of the world’s biggest problems and build AI that can reason on real-world tasks, apply to join us.
We’re looking for an IT Support Engineer to own frontline employee support in our San Francisco office and raise the quality of service across Cognition’s global IT operations.
This role is for someone who views support as a technical and service discipline, not simply a stepping stone. The right person can manage volume without sacrificing care, remain calm when the environment is changing quickly, and turn incomplete reports into clear diagnoses and durable resolutions. Engineering depth may vary, but strong candidates see frontline support as a craft in its own right, are building depth in one or two adjacent areas, and can partner closely with global IT engineers to turn recurring employee friction into scalable solutions.
This is a hands-on individual contributor role. Leadership comes through service judgment, standards, coaching, and problem ownership rather than people management.
This role is onsite five days a week in San Francisco. We value teamwork and in-person collaboration.
Serve as a primary IT partner for employees across walk-ups, chat, tickets, and other support channels, owning issues through resolution while delivering a consistent and thoughtful experience.
Ask effective clarifying questions, reproduce issues, test assumptions, and troubleshoot from first principles rather than relying on scripted fixes alone.
Balance a high-volume queue with walk-ups and high-touch support, prioritizing work by urgency, impact, and service commitments.
Communicate with clarity and empathy, setting expectations and providing useful updates even when resolution requires another team or vendor.
Maintain strong issue hygiene across categorization, ownership, documentation, follow-up, SLA performance, escalation, and closure quality.
Create evidence-rich escalations with reproducible steps, actions taken, relevant logs, expected behavior, and business impact.
Use support data and employee feedback to identify recurring issues, service gaps, and opportunities to improve response quality and visibility.
Support reliable employee lifecycle and workplace operations across endpoints, identity, SaaS, conferencing, hardware, and software assets in partnership with global system owners.
Turn recurring issues into clear runbooks, knowledge-base content, self-service guidance, reusable troubleshooting patterns, and structured context that helps Console.ai and Devin deliver better support.
Configure and continuously improve Console.ai using real support patterns, including knowledge, skills, intake questions, response quality, and escalation paths.
Translate recurring employee friction into clear requirements and work closely with global IT engineers and IT leadership through solution design, testing, rollout, and measurement of service desk KPIs and outcomes.
Improve repeated workflows through service configuration, reporting, and automation, building directly where appropriate and partnering with engineers when deeper technical implementation is required.
A track record of remaining hands-on in frontline enterprise support while raising standards for issue quality, troubleshooting, and employee experience.
Demonstrated experience operating in high-volume support environments that combine queue-based service with walk-ups and workplace technology support.
A developed point of view on support quality, prioritization, escalation, and where documentation, self-service, or automation will improve the employee experience.
Strong troubleshooting experience across macOS and Windows endpoints, mobile devices, identity and access, SaaS applications, conferencing, and network connectivity.
Experience working within an ITSM queue and maintaining high standards for ticket ownership, categorization, SLA performance, documentation, escalation, and follow-through.
A track record of resolving ambiguous or complex issues by asking good questions, gathering evidence, isolating variables, and communicating a clear path forward.
Experience supporting identity and workplace platforms such as Okta, Google Workspace, Microsoft 365, Slack, Zoom, VPN, and MDM-managed devices.
Evidence of improving support through better documentation, service data, quality testing, workflow automation, or process design.
Strong written and verbal communication with the judgment to adapt to employees, executives, technical partners, and vendors.
Ability to work onsite five days a week in San Francisco.
Service mindset: Treats each interaction as an opportunity to build trust and provides thoughtful support even under pressure.
Composure: Remains calm, organized, and clear during high volume, rapid change, and high-impact issues.
Ownership: Follows problems through resolution or evidence-rich escalation and keeps employees informed along the way.
Curiosity: Investigates how systems work, challenges assumptions, and looks for opportunities to develop deeper technical expertise.
Experience in a high-touch, customer-facing technical support or hardware repair environment.
Experience providing onsite support to executives or other high-impact employee groups.
Experience using SQL, reporting, or service analytics to identify trends and improve operations.
Experience automating support or access workflows with scripts, APIs, or low-code tools.
Experience leading UAT, service migrations, taxonomy improvements, or support-quality initiatives.
Deeper experience in IAM, MDM, endpoint engineering, or AI-enabled ITSM.
Equal Opportunity. Cognition is an equal opportunity employer. We do not discriminate on the basis of any protected characteristic under applicable law. We are committed to providing reasonable accommodations for candidates with disabilities throughout the hiring process - please let us know if you need any. Cognition also considers applicants with criminal histories consistent with the SF Fair Chance Ordinance and similar local laws.
Data Privacy and Arbitration: By submitting your application, you agree to our Global Applicant and Job Candidate Privacy Notice. For US applicants, by submitting your application, you agree to the Applicant Arbitration Agreement.
Field: Technology Sub-niche: Cloud, IT and infrastructure All jobs at Cognition Jobs in California Jobs in San Francisco, CA San Francisco city guide California state guide San Francisco County economy
View this job and apply on the employer's page →
You apply on the employer's page; AtiveSite does not receive or process applications and is not affiliated with the employer. The description above is shown as the source published it.
This is a — role in the Technology field (Cloud, IT and infrastructure) at Cognition.
We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.
Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.
This is editorial guidance, not information from the employer.
Know your rights as a candidate and an employee:
The job is in San Francisco, CA. Below is what the official statistics say about living and working there.
How San Francisco compares. Among the 145 largest places in California, San Francisco is #4 by population, #139 for homeownership (#1 = highest), #20 for remote work (#1 = most), #25 for college degrees (#1 = most). Its county, San Francisco County, is #3 of 58 counties for average pay ($174,103).
San Francisco has 830,235 residents (ACS 2020–2024), about 2.1% of the population of California. It covers 47 square miles of land, which works out to roughly 17,784 people per square mile. The median age is 40.0, 6% older than the state median (40.0 against 37.9).
The median gross rent is $2,476 a month (rent plus utilities), 22% above the state median ($2,476 against $2,036). Over a year that is 21.1% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $1,394,500, which is 9.9 times the median household income ($140,970); a ratio above 5 usually means buying is out of reach without savings or a second income. 38.2% of households own their home, 32% below the state average (38.2% against 55.9%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.
The San Francisco-Oakland-Fremont, CA metropolitan area has 2,373,920 jobs in the BLS wage survey, and the median pay across all occupations is $74,260 a year, 46% above the national median ($74,260 against $50,980). The biggest occupation groups are office and administrative support (226,320 jobs, median $62,120); management (223,100 jobs, median $176,340); business and financial operations (207,030 jobs, median $112,960). The area is most specialised in computer and mathematical (1.9 times) and life, physical, and social science (1.8 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($176,340) and computer and mathematical ($167,770). In 2026M09 the unemployment rate of San Francisco County was 4.0%. 69.6% of residents aged 16 and over are in the labour force. The city lies in San Francisco County; its jobs, pay by industry and GDP are on the county page.
Among workers, 28.6% drive alone, 18.7% use public transit, 9.3% walk, 31.0% work from home. 21.6% of workers commute 45 minutes or more, 11% above the state average (21.6% against 19.4%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.
60.3% of adults aged 25 and over hold a bachelor's degree or higher, 63% above the state share (60.3% against 37.1%). 34.0% of residents were born outside the United States, 26% above the state share (34.0% against 27.0%). The poverty rate is 11.2%, 7% below the state rate (11.2% against 12.0%).
The warmest month is Sep, averaging 59°F (14.9°C), and the coolest is Apr at 53°F (11.6°C). About 515 mm (20 inches) of precipitation falls in a year; Dec is the wettest month (112 mm) and Jul the driest (2 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.
Closest cities in this guide: Daly City (31 miles, rent 3% higher); Pacifica (31 miles, rent 25% higher); San Bruno (34 miles, rent 12% higher); Millbrae (36 miles, rent 32% higher). Rent differences are against San Francisco; use the Compare tab to put any two cities side by side.
Full guide to San Francisco →California guideAll jobs in San Francisco
These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.
Places within 50 miles (straight line) of San Francisco, CA that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.
| Place ⇅ | Distance from the job city ⇅ | Median rent ⇅ | Median home value ⇅ | Median household income ⇅ | Commute 45+ min ⇅ | Rent as % of occupation pay ⇅ | Open jobs there ⇅ |
|---|---|---|---|---|---|---|---|
| San Francisco, CA | 0 mi | $2,476 | $1,394,500 | $140,970 | 21.6% | n/a | Jobs |
| Daly City, CA | 31 mi | $2,551 | $1,115,000 | $123,547 | 19.6% | n/a | Jobs |
| Pacifica, CA | 31 mi | $3,098 | $1,249,800 | $160,523 | 15.5% | n/a | — |
| San Bruno, CA | 34 mi | $2,773 | $1,207,500 | $141,272 | 12.2% | n/a | — |
| Millbrae, CA | 36 mi | $3,272 | $1,934,900 | $163,476 | 21.8% | n/a | Jobs |
| Brisbane, CA | 36 mi | $2,574 | $1,232,200 | $156,169 | 29.8% | n/a | Jobs |
| South San Francisco, CA | 36 mi | $2,802 | $1,188,800 | $136,578 | 15.2% | n/a | Jobs |
| Half Moon Bay, CA | 37 mi | $2,433 | $1,549,500 | $157,884 | 26.7% | n/a | — |
| Burlingame, CA | 38 mi | $2,785 | $2,000,001 | $174,000 | 23.1% | n/a | Jobs |
| Richmond, CA | 40 mi | $1,960 | $668,200 | $95,391 | 28.8% | n/a | — |
| San Mateo, CA | 41 mi | $3,077 | $1,618,700 | $153,504 | 15.8% | n/a | Jobs |
| Berkeley, CA | 41 mi | $2,133 | $1,413,900 | $108,092 | 20.8% | n/a | Jobs |
| Alameda, CA | 42 mi | $2,474 | $1,235,700 | $137,697 | 27.3% | n/a | Jobs |
| Belmont, CA | 43 mi | $2,875 | $2,000,001 | $205,297 | 18.6% | n/a | Jobs |
| Oakland, CA | 44 mi | $1,979 | $929,900 | $101,600 | 21.9% | n/a | Jobs |
| Foster City, CA | 44 mi | $3,501 | $1,838,200 | $199,143 | 20.6% | n/a | Jobs |
| San Carlos, CA | 45 mi | $2,854 | $2,000,001 | $237,470 | 14.9% | n/a | Jobs |
| Redwood City, CA | 47 mi | $2,968 | $1,801,700 | $157,814 | 10.2% | n/a | Jobs |
| San Leandro, CA | 48 mi | $2,186 | $844,200 | $101,420 | 23.7% | n/a | — |
| Atherton, CA | 49 mi | $3,501 | $2,000,001 | $250,001 | 7.0% | n/a | — |
We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:
Cybersecurity (762) Data, analytics and AI (3719) Software engineering (4641) Product management (927)
How far San Francisco, CA is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.
| From ⇅ | Straight-line distance (miles) ⇅ | Population of that city ⇅ |
|---|---|---|
| San Francisco, CA | 0 mi | 830,235 |
| San Jose, CA | 73 mi | 990,138 |
| Los Angeles, CA | 364 mi | 3,857,263 |
| San Diego, CA | 475 mi | 1,389,526 |
| Phoenix, AZ | 678 mi | 1,642,323 |
| Seattle, WA | 684 mi | 754,195 |
| Denver, CO | 986 mi | 718,877 |
| Oklahoma City, OK | 1,420 mi | 697,125 |
| Fort Worth, TX | 1,484 mi | 963,194 |
| Dallas, TX | 1,515 mi | 1,307,930 |
| San Antonio, TX | 1,516 mi | 1,479,835 |
| Austin, TX | 1,530 mi | 979,539 |
| Houston, TX | 1,673 mi | 2,328,253 |
| Chicago, IL | 1,885 mi | 2,711,226 |
| Indianapolis, IN | 1,979 mi | 885,860 |
| Columbus, OH | 2,142 mi | 914,802 |
| Charlotte, NC | 2,332 mi | 903,844 |
| Jacksonville, FL | 2,403 mi | 977,670 |
| Philadelphia, PA | 2,550 mi | 1,579,706 |
| New York, NY | 2,602 mi | 8,483,844 |
| City ⇅ | Straight-line distance ⇅ | Open jobs ⇅ |
|---|---|---|
| Alameda, CA | 42 mi | 38 |
| Belmont, CA | 43 mi | 2 |
| Redwood City, CA | 47 mi | 48 |
| Palo Alto, CA | 54 mi | 332 |
| Sunnyvale, CA | 60 mi | 185 |
| Fremont, CA | 62 mi | 9 |
| Pleasanton, CA | 63 mi | 6 |
| Milpitas, CA | 66 mi | 15 |
| Campbell, CA | 67 mi | 7 |
| San Jose, CA | 73 mi | 899 |
| Capitola, CA | 79 mi | 1 |
| Sacramento, CA | 103 mi | 56 |
Cognition is the employer in this listing. See all its open jobs here →
We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).
What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".
Cognition · San Francisco, CA · Program management · posted yesterday
Cognition · San Francisco, CA · Executive and general management · posted 7 days ago
Cognition · San Francisco, CA · Executive and general management · posted 20 days ago
Cognition · San Francisco, CA · Manufacturing and hardware engineering · posted 31 days ago
Cognition · San Francisco, CA · Marketing and advertising · posted 47 days ago
OpenAI · San Francisco, CA · Cloud, IT and infrastructure · posted today
ASML · San Diego, CA · Senior Level · Cloud, IT and infrastructure · posted 2 days ago
SpaceX · El Segundo, CA · Senior Level · Cloud, IT and infrastructure · posted 2 days ago
SpaceX · El Segundo, CA · Senior Level · Cloud, IT and infrastructure · posted 2 days ago
SpaceX · El Segundo, CA · Senior Level · Cloud, IT and infrastructure · posted 2 days ago
Zoox · Foster City, CA · Cloud, IT and infrastructure · posted 3 days ago
Palo Alto Networks · San Francisco, CA · Senior Level · Cloud, IT and infrastructure · posted 3 days ago
Crusoe · San Francisco, CA · Cloud, IT and infrastructure · posted 3 days ago
OpenAI · San Francisco, CA · Cloud, IT and infrastructure · posted today
OpenAI · San Francisco, CA · Executive and general management · posted yesterday
Cognition · San Francisco, CA · Program management · posted yesterday
Uber · San Francisco, CA · Senior Level · Data, analytics and AI · posted 2 days ago
Uber · San Francisco, CA · Mid Level · Software engineering · posted 2 days ago
All Cloud, IT and infrastructure jobs → · All Technology sub-niches →
A private-sector role in technology (cloud, it and infrastructure) listed 54 days ago. The full description is on this page and on the employer's page.
San Francisco, CA.
Use the "View this job and apply on the employer's page" button. AtiveSite does not receive applications.
The listing does not publish pay, and we could not match the title to one official occupation.
Median rent in San Francisco is $2,476 a month and median household income $140,970 (ACS 2020–2024).
It was posted on 2026-09-16 (54 days ago). Jobs older than 90 days are not shown.
Yes: browse cloud, it and infrastructure jobs in California.
AtiveSite is not affiliated with or endorsed by the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.