Senior Software Engineer, CAPE
Crusoe · San Francisco, CA · Software engineering · posted 3 days ago
Crusoe · New York, NY · posted 115 days ago
By AtiveSite · Published 07/11/2026 · Updated 09/11/2026 · Every figure is linked to its source below.
| Employer | Crusoe |
|---|---|
| Location | New York, New York |
| Field | Technology › Cloud, IT and infrastructure |
| Level | not stated |
| Source category | Cloud Go-To-Market (GTM), Cloud Customer Support |
| Posted | 2026-07-17 (115 days ago) |
| Work arrangement | On-site at the location listed |
| Pay | Not published in the source listing |
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
About This Role:
Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.
About This role:
Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.
What You’ll Be Working On:
Weekend Shift Schedule: Wednesday – Sunday, or Saturday – Wednesday (5-day work week, includes weekend coverage). On-site required for weekday shifts. Compensation reflects a 10% increase for this schedule.
Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
Incident Management: Primary point of contact for incident management, focusing on initial triage, communication, and procedural rigor throughout the incident lifecycle. You'll lead response efforts, ensuring clear communication with both technical and non-technical stakeholders and acting as a customer advocate to minimize disruption.
Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).
What You’ll Bring to the Team:
Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
Version Control: Proficiency with Git for code management and collaboration.
Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).
Bonus Points:
Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
Cloud Expertise: Deep understanding of specific cloud platforms and services.
Automation Skills: Experience with automation tools and scripting languages.
Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.
Benefits:
Competitive compensation and equity packages
Restricted Stock Units
Paid time off, paid holidays & leave of absence programs
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match up to 4% of salary
Volunteer time off
Global travel insurance & emergency assistance
Daily meals allowance
Additional perks & programs specific to location
Compensation Range
Compensation will be paid in the range of up to $135,000 - $165,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Field: Technology Sub-niche: Cloud, IT and infrastructure All jobs at Crusoe Jobs in New York Jobs in New York, NY New York city guide New York state guide Kings County economy
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This is a — role in the Technology field (Cloud, IT and infrastructure) at Crusoe.
We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.
Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.
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The job is in New York, NY. Below is what the official statistics say about living and working there.
How New York compares. Among the 120 largest places in New York, New York is #1 by population, #117 for homeownership (#1 = highest), #115 for long commutes (#1 = fewest), #31 for remote work (#1 = most). Its county, Kings County, is #38 of 62 counties for average pay ($59,980).
New York has 8,483,844 residents (ACS 2020–2024), about 42.7% of the population of New York. It covers 300 square miles of land, which works out to roughly 28,236 people per square mile. The median age is 38.2, 4% younger than the state median (38.2 against 39.8).
The median gross rent is $1,821 a month (rent plus utilities), 12% above the state median ($1,821 against $1,621). Over a year that is 27.2% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $777,600, which is 9.7 times the median household income ($80,483); a ratio above 5 usually means buying is out of reach without savings or a second income. 32.8% of households own their home, 40% below the state average (32.8% against 54.4%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.
The New York-Newark-Jersey City, NY-NJ metropolitan area has 9,492,000 jobs in the BLS wage survey, and the median pay across all occupations is $61,430 a year, 20% above the national median ($61,430 against $50,980). The biggest occupation groups are office and administrative support (1,109,360 jobs, median $55,080); healthcare support (843,730 jobs, median $40,100); sales and related (751,110 jobs, median $47,540). The area is most specialised in healthcare support (1.8 times) and legal (1.7 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($171,990) and legal ($150,990). In 2026M09 the unemployment rate of Kings County was 5.3%. 63.1% of residents aged 16 and over are in the labour force. The city lies in Kings County; its jobs, pay by industry and GDP are on the county page.
Among workers, 21.6% drive alone, 44.0% use public transit, 9.2% walk, 16.9% work from home. 41.2% of workers commute 45 minutes or more, 50% above the state average (41.2% against 27.4%).
41.6% of adults aged 25 and over hold a bachelor's degree or higher, 4% above the state share (41.6% against 40.2%). 36.6% of residents were born outside the United States, 61% above the state share (36.6% against 22.8%). The poverty rate is 17.9%, 28% above the state rate (17.9% against 14.0%).
The warmest month is Jul, averaging 75°F (23.7°C), and the coolest is Jan at 34°F (1.1°C). About 1,313 mm (52 inches) of precipitation falls in a year; Dec is the wettest month (133 mm) and Feb the driest (95 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.
Closest cities in this guide: Hoboken (7 miles, rent 61% higher); Jersey City (7 miles, rent 10% higher); Union City (9 miles, rent 16% lower); Bayonne (9 miles, rent 8% lower). Rent differences are against New York; use the Compare tab to put any two cities side by side.
Full guide to New York →New York guideAll jobs in New York
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Places within 50 miles (straight line) of New York, NY that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.
| Place ⇅ | Distance from the job city ⇅ | Median rent ⇅ | Median home value ⇅ | Median household income ⇅ | Commute 45+ min ⇅ | Rent as % of occupation pay ⇅ | Open jobs there ⇅ |
|---|---|---|---|---|---|---|---|
| New York, NY | 0 mi | $1,821 | $777,600 | $80,483 | 41.2% | n/a | Jobs |
| Hoboken, NJ | 7 mi | $2,938 | $895,100 | $180,579 | 38.7% | n/a | — |
| Jersey City, NJ | 7 mi | $2,007 | $566,900 | $97,710 | 36.0% | n/a | Jobs |
| Union City, NJ | 9 mi | $1,537 | $471,600 | $64,310 | 27.9% | n/a | — |
| Bayonne, NJ | 9 mi | $1,682 | $460,100 | $83,887 | 31.0% | n/a | — |
| West New York, NJ | 9 mi | $1,716 | $465,600 | $71,729 | 30.6% | n/a | — |
| Secaucus, NJ | 11 mi | $2,391 | $571,900 | $139,821 | 33.9% | n/a | Jobs |
| Cliffside Park, NJ | 11 mi | $1,837 | $588,200 | $93,452 | 33.1% | n/a | — |
| Edgewater, NJ | 11 mi | $2,579 | $715,700 | $124,050 | 43.6% | n/a | — |
| Fairview, NJ | 11 mi | $1,694 | $511,400 | $63,606 | 25.4% | n/a | — |
| Kearny, NJ | 11 mi | $1,720 | $459,400 | $79,154 | 26.6% | n/a | — |
| Woodmere, NY | 12 mi | $2,720 | $975,400 | $172,537 | 45.7% | n/a | — |
| North Valley Stream, NY | 12 mi | $3,059 | $613,800 | $142,733 | 36.1% | n/a | — |
| Valley Stream, NY | 12 mi | $2,124 | $616,100 | $133,190 | 34.5% | n/a | — |
| Elmont, NY | 12 mi | $2,209 | $602,900 | $114,217 | 35.9% | n/a | — |
| Harrison, NJ | 13 mi | $2,226 | $505,800 | $93,013 | 42.0% | n/a | — |
| Newark, NJ | 13 mi | $1,392 | $373,700 | $52,060 | 25.1% | n/a | Jobs |
| North Arlington, NJ | 13 mi | $1,738 | $474,500 | $94,201 | 29.5% | n/a | — |
| Floral Park, NY | 13 mi | $2,243 | $789,600 | $150,084 | 32.3% | n/a | — |
| Fort Lee, NJ | 13 mi | $2,270 | $448,000 | $107,274 | 34.3% | n/a | — |
We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:
Cybersecurity (713) Data, analytics and AI (3366) Software engineering (4089) Product management (836)
How far New York, NY is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.
| From ⇅ | Straight-line distance (miles) ⇅ | Population of that city ⇅ |
|---|---|---|
| New York, NY | 0 mi | 8,483,844 |
| Philadelphia, PA | 77 mi | 1,579,706 |
| Columbus, OH | 479 mi | 914,802 |
| Charlotte, NC | 532 mi | 903,844 |
| Indianapolis, IN | 646 mi | 885,860 |
| Chicago, IL | 718 mi | 2,711,226 |
| Jacksonville, FL | 834 mi | 977,670 |
| Oklahoma City, OK | 1,327 mi | 697,125 |
| Dallas, TX | 1,371 mi | 1,307,930 |
| Fort Worth, TX | 1,401 mi | 963,194 |
| Houston, TX | 1,419 mi | 2,328,253 |
| Austin, TX | 1,512 mi | 979,539 |
| San Antonio, TX | 1,583 mi | 1,479,835 |
| Denver, CO | 1,625 mi | 718,877 |
| Phoenix, AZ | 2,141 mi | 1,642,323 |
| Seattle, WA | 2,407 mi | 754,195 |
| San Diego, CA | 2,427 mi | 1,389,526 |
| Los Angeles, CA | 2,459 mi | 3,857,263 |
| San Jose, CA | 2,550 mi | 990,138 |
| San Francisco, CA | 2,602 mi | 830,235 |
| City ⇅ | Straight-line distance ⇅ | Open jobs ⇅ |
|---|---|---|
| Brooklyn, NY | 1 mi | 16 |
| Jersey City, NJ | 7 mi | 108 |
| Manhattan, NY | 8 mi | 5 |
| Iselin, NJ | 21 mi | 2 |
| Mahwah, NJ | 31 mi | 2 |
| Deer Park, NY | 33 mi | 17 |
| Darien, CT | 38 mi | 11 |
| Lakewood, NJ | 42 mi | 2 |
| Marlton, NJ | 74 mi | 13 |
| Bethlehem, PA | 75 mi | 3 |
| Fort Washington, PA | 75 mi | 2 |
| Philadelphia, PA | 77 mi | 208 |
| Atlantic City, NJ | 93 mi | 5 |
| Wilmington, DE | 106 mi | 6 |
| Newark, DE | 118 mi | 8 |
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A private-sector role in technology (cloud, it and infrastructure) listed 115 days ago. The full description is on this page and on the employer's page.
New York, NY.
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The listing does not publish pay, and we could not match the title to one official occupation.
Median rent in New York is $1,821 a month and median household income $80,483 (ACS 2020–2024).
It was posted on 2026-07-17 (115 days ago). Jobs older than 90 days are not shown.
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