Senior Software Engineer, CAPE
Crusoe · San Francisco, CA · Software engineering · posted 3 days ago
Crusoe · San Francisco, CA · posted 40 days ago
By AtiveSite · Published 07/11/2026 · Updated 09/11/2026 · Every figure is linked to its source below.
| Employer | Crusoe |
|---|---|
| Location | San Francisco, California |
| Field | Technology › Cloud, IT and infrastructure |
| Level | not stated |
| Source category | Cloud Go-To-Market (GTM), Cloud Customer Support |
| Posted | 2026-09-30 (40 days ago) |
| Work arrangement | On-site at the location listed |
| Pay | Not published in the source listing |
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
About This Role:
Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.
What You’ll Be Working On:
Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).
What You’ll Bring to the Team:
Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 2+ years of equivalent technical experience.
Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
Version Control: Proficiency with Git for code management and collaboration.
Customer Support Experience: 2+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
Bonus Points:
Cloud Expertise: Deep understanding of specific cloud platforms and services.
Automation Skills: Experience with automation tools and scripting languages.
Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.
Benefits:
Competitive compensation and equity packages
Restricted Stock Units
Paid time off, paid holidays & leave of absence programs
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match up to 4% of salary
Volunteer time off
Global travel insurance & emergency assistance
Daily meals allowance
Additional perks & programs specific to location
Compensation Range
Compensation will be paid in the range of up to $120,000-$140,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Field: Technology Sub-niche: Cloud, IT and infrastructure All jobs at Crusoe Jobs in California Jobs in San Francisco, CA San Francisco city guide California state guide San Francisco County economy
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This is a — role in the Technology field (Cloud, IT and infrastructure) at Crusoe.
We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.
Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.
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The job is in San Francisco, CA. Below is what the official statistics say about living and working there.
How San Francisco compares. Among the 145 largest places in California, San Francisco is #4 by population, #139 for homeownership (#1 = highest), #20 for remote work (#1 = most), #25 for college degrees (#1 = most). Its county, San Francisco County, is #3 of 58 counties for average pay ($174,103).
San Francisco has 830,235 residents (ACS 2020–2024), about 2.1% of the population of California. It covers 47 square miles of land, which works out to roughly 17,784 people per square mile. The median age is 40.0, 6% older than the state median (40.0 against 37.9).
The median gross rent is $2,476 a month (rent plus utilities), 22% above the state median ($2,476 against $2,036). Over a year that is 21.1% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $1,394,500, which is 9.9 times the median household income ($140,970); a ratio above 5 usually means buying is out of reach without savings or a second income. 38.2% of households own their home, 32% below the state average (38.2% against 55.9%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.
The San Francisco-Oakland-Fremont, CA metropolitan area has 2,373,920 jobs in the BLS wage survey, and the median pay across all occupations is $74,260 a year, 46% above the national median ($74,260 against $50,980). The biggest occupation groups are office and administrative support (226,320 jobs, median $62,120); management (223,100 jobs, median $176,340); business and financial operations (207,030 jobs, median $112,960). The area is most specialised in computer and mathematical (1.9 times) and life, physical, and social science (1.8 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($176,340) and computer and mathematical ($167,770). In 2026M09 the unemployment rate of San Francisco County was 4.0%. 69.6% of residents aged 16 and over are in the labour force. The city lies in San Francisco County; its jobs, pay by industry and GDP are on the county page.
Among workers, 28.6% drive alone, 18.7% use public transit, 9.3% walk, 31.0% work from home. 21.6% of workers commute 45 minutes or more, 11% above the state average (21.6% against 19.4%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.
60.3% of adults aged 25 and over hold a bachelor's degree or higher, 63% above the state share (60.3% against 37.1%). 34.0% of residents were born outside the United States, 26% above the state share (34.0% against 27.0%). The poverty rate is 11.2%, 7% below the state rate (11.2% against 12.0%).
The warmest month is Sep, averaging 59°F (14.9°C), and the coolest is Apr at 53°F (11.6°C). About 515 mm (20 inches) of precipitation falls in a year; Dec is the wettest month (112 mm) and Jul the driest (2 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.
Closest cities in this guide: Daly City (31 miles, rent 3% higher); Pacifica (31 miles, rent 25% higher); San Bruno (34 miles, rent 12% higher); Millbrae (36 miles, rent 32% higher). Rent differences are against San Francisco; use the Compare tab to put any two cities side by side.
Full guide to San Francisco →California guideAll jobs in San Francisco
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Places within 50 miles (straight line) of San Francisco, CA that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.
| Place ⇅ | Distance from the job city ⇅ | Median rent ⇅ | Median home value ⇅ | Median household income ⇅ | Commute 45+ min ⇅ | Rent as % of occupation pay ⇅ | Open jobs there ⇅ |
|---|---|---|---|---|---|---|---|
| San Francisco, CA | 0 mi | $2,476 | $1,394,500 | $140,970 | 21.6% | n/a | Jobs |
| Daly City, CA | 31 mi | $2,551 | $1,115,000 | $123,547 | 19.6% | n/a | Jobs |
| Pacifica, CA | 31 mi | $3,098 | $1,249,800 | $160,523 | 15.5% | n/a | — |
| San Bruno, CA | 34 mi | $2,773 | $1,207,500 | $141,272 | 12.2% | n/a | — |
| Millbrae, CA | 36 mi | $3,272 | $1,934,900 | $163,476 | 21.8% | n/a | Jobs |
| Brisbane, CA | 36 mi | $2,574 | $1,232,200 | $156,169 | 29.8% | n/a | — |
| South San Francisco, CA | 36 mi | $2,802 | $1,188,800 | $136,578 | 15.2% | n/a | Jobs |
| Half Moon Bay, CA | 37 mi | $2,433 | $1,549,500 | $157,884 | 26.7% | n/a | — |
| Burlingame, CA | 38 mi | $2,785 | $2,000,001 | $174,000 | 23.1% | n/a | Jobs |
| Richmond, CA | 40 mi | $1,960 | $668,200 | $95,391 | 28.8% | n/a | — |
| San Mateo, CA | 41 mi | $3,077 | $1,618,700 | $153,504 | 15.8% | n/a | Jobs |
| Berkeley, CA | 41 mi | $2,133 | $1,413,900 | $108,092 | 20.8% | n/a | Jobs |
| Alameda, CA | 42 mi | $2,474 | $1,235,700 | $137,697 | 27.3% | n/a | Jobs |
| Belmont, CA | 43 mi | $2,875 | $2,000,001 | $205,297 | 18.6% | n/a | Jobs |
| Oakland, CA | 44 mi | $1,979 | $929,900 | $101,600 | 21.9% | n/a | Jobs |
| Foster City, CA | 44 mi | $3,501 | $1,838,200 | $199,143 | 20.6% | n/a | Jobs |
| San Carlos, CA | 45 mi | $2,854 | $2,000,001 | $237,470 | 14.9% | n/a | Jobs |
| Redwood City, CA | 47 mi | $2,968 | $1,801,700 | $157,814 | 10.2% | n/a | Jobs |
| San Leandro, CA | 48 mi | $2,186 | $844,200 | $101,420 | 23.7% | n/a | — |
| Atherton, CA | 49 mi | $3,501 | $2,000,001 | $250,001 | 7.0% | n/a | — |
We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:
Cybersecurity (713) Data, analytics and AI (3366) Software engineering (4089) Product management (836)
How far San Francisco, CA is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.
| From ⇅ | Straight-line distance (miles) ⇅ | Population of that city ⇅ |
|---|---|---|
| San Francisco, CA | 0 mi | 830,235 |
| San Jose, CA | 73 mi | 990,138 |
| Los Angeles, CA | 364 mi | 3,857,263 |
| San Diego, CA | 475 mi | 1,389,526 |
| Phoenix, AZ | 678 mi | 1,642,323 |
| Seattle, WA | 684 mi | 754,195 |
| Denver, CO | 986 mi | 718,877 |
| Oklahoma City, OK | 1,420 mi | 697,125 |
| Fort Worth, TX | 1,484 mi | 963,194 |
| Dallas, TX | 1,515 mi | 1,307,930 |
| San Antonio, TX | 1,516 mi | 1,479,835 |
| Austin, TX | 1,530 mi | 979,539 |
| Houston, TX | 1,673 mi | 2,328,253 |
| Chicago, IL | 1,885 mi | 2,711,226 |
| Indianapolis, IN | 1,979 mi | 885,860 |
| Columbus, OH | 2,142 mi | 914,802 |
| Charlotte, NC | 2,332 mi | 903,844 |
| Jacksonville, FL | 2,403 mi | 977,670 |
| Philadelphia, PA | 2,550 mi | 1,579,706 |
| New York, NY | 2,602 mi | 8,483,844 |
| City ⇅ | Straight-line distance ⇅ | Open jobs ⇅ |
|---|---|---|
| Alameda, CA | 42 mi | 38 |
| Belmont, CA | 43 mi | 2 |
| Redwood City, CA | 47 mi | 45 |
| Palo Alto, CA | 54 mi | 298 |
| Sunnyvale, CA | 60 mi | 83 |
| Fremont, CA | 62 mi | 6 |
| Pleasanton, CA | 63 mi | 6 |
| Milpitas, CA | 66 mi | 2 |
| Campbell, CA | 67 mi | 7 |
| San Jose, CA | 73 mi | 698 |
| Capitola, CA | 79 mi | 1 |
| Sacramento, CA | 103 mi | 53 |
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A private-sector role in technology (cloud, it and infrastructure) listed 40 days ago. The full description is on this page and on the employer's page.
San Francisco, CA.
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The listing does not publish pay, and we could not match the title to one official occupation.
Median rent in San Francisco is $2,476 a month and median household income $140,970 (ACS 2020–2024).
It was posted on 2026-09-30 (40 days ago). Jobs older than 90 days are not shown.
Yes: browse cloud, it and infrastructure jobs in California.
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