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Jobs Private USA → Operations and Management → Business operations and strategy → Learning & Development Specialist

Learning & Development Specialist

Prosper · Phoenix, AZ · posted 43 days ago

In short: Learning & Development Specialist at Prosper in Phoenix, AZ, posted 43 days ago.

By AtiveSite · Published 07/11/2026 · Updated 10/11/2026 · Every figure is linked to its source below.

Prosperemployer
Phoenix, AZlocation
Business operations and stratesub-niche
43 days agoposted
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The job

LIVE Employer public job feed (private-sector employer) Source: the employer's public careers feed · Data: listed 2026-09-28

EmployerProsper
LocationPhoenix, Arizona
FieldOperations and Management › Business operations and strategy
Levelnot stated
Source categoryOperations Support, Operations
Posted2026-09-28 (43 days ago)
Work arrangementOn-site at the location listed
PayNot published in the source listing

Job description

The Role 

The Learning and Development Specialist will play a vital role in developing and enhancing training programs that increase the effectiveness of our Operations employees. The L&D Specialist will create and maintain training content focusing on sales and customer engagement skills. While the initial focus is on sales enablement and driving revenue, the role will also work to improve customer experience and reduce errors. This role requires a creative individual with strong communication, coaching, and analytical skills, and a passion for fostering employee development.

How you'll make an impact

  • Develop accurate and user-friendly content for our internal knowledge base. 

  • Design, develop, and deliver learning solutions for new hire and tenured agents for product launches, system changes, policy updates, and ongoing skill development. 

  • Collaborate closely with subject matter experts, leaders, quality, and peers to gather accurate information and validate content. 

  • Develop training and job aids for new processes, system deployments, or product updates. 

  • Build partnerships with cross-functional teams and develop strong working relationships with internal customers.

  • Translate complex technical information, legal jargon, or operational processes into clear, concise language.

  • Ensure all content adheres to established brand guidelines, tone of voice, and compliance requirements. 

  • Implement feedback from agents, quality, and leadership to continuously improve content effectiveness and usability. 

  • Develop measurable learning objectives and assessment strategies to evaluate the effectiveness of training programs. 

  • Utilize a variety of training methods and techniques to provide a world-class training experience.

  • Assist with administrative duties related to learning and development initiatives, such as tracking training attendance, assessment scores, survey feedback, and preparing reports.

  • Stay informed about industry trends, technologies, and best practices in learning and development, and relevant to operational effectiveness.

  • Skills that will help you thrive

  • Ability to write clear, concise, and grammatically correct content for diverse audiences. 

  • Understanding of learning theories / ADDIE model.

  • Capable of translating complex information into engaging content. 

  • Confident in collaborating with employees at all levels and receptive to stakeholder feedback for continuous improvement.

  • Ability to manage multiple projects simultaneously and meet deadlines. 

  • A passion for learning and dedication to supporting others' professional growth.

  • Proficient in Google Workspace 

  • Preferred attributes 

  • Experience working in call center operations/sales, loan processing, or general loan operations for 2+ years.

  • Consumer Financial Services industry experience.

  • BA/BS degree in Learning & Development, teaching or relevant field.

  • Your roadmap to success

    First 30 Days: Integration & Baseline Assessment
    Focus: Learning core systems, understanding team workflows, shadowing ongoing projects, and building initial team relationships.   By 60 Days: Deep Expertise & Strategic Development
    Focus: Taking ownership of tasks, contributing to ongoing projects, and working with increasing independence under manager guidance.   By 90 Days: Strategic Independence & Partnership
    Focus: Full autonomous authority, strategic roadmap execution, cross-functional leadership, and partnership.

    Resources to help you prosper

  • A connected experience: We prioritize high-touch collaboration and flexibility. Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote team member, we provide the digital-first tools and intentional culture to keep you synced and supported.
  • Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security.
  • Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage.
  • Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace.
  • #LI-AR1    
    About Our Operations Team   Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?    About Us Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.   Prosper’s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.   We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!     Our Values www.prosper.comOur Story & Team  //   Our Blog    Applicants have rights under Federal Employment Laws.Family & Medical Leave Act (FMLA)Equal Employment Opportunity (EEO)Employee Polygraph Protection Act (EPPA)    California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA.   Illinois applicants: please click here to view our Artificial Intelligence Notice for Applicants.   At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.   *All personal loans are made by WebBank. ¹The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.

    Explore around this job

    Field: Operations and Management Sub-niche: Business operations and strategy All jobs at Prosper Jobs in Arizona Jobs in Phoenix, AZ Phoenix city guide Arizona state guide Maricopa County economy

    View this job and apply on the employer's page →

    You apply on the employer's page; AtiveSite does not receive or process applications and is not affiliated with the employer. The description above is shown as the source published it.

    About the role

    This is a — role in the Operations and Management field (Business operations and strategy) at Prosper.

    We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

    Does the pay work here? (estimate)

    Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.

    How to prepare and behave

    This is editorial guidance, not information from the employer.

    Know your rights as a candidate and an employee:

    The city

    The job is in Phoenix, AZ. Below is what the official statistics say about living and working there.

    How Phoenix compares. Among the 80 largest places in Arizona, Phoenix is #1 by population, #72 for homeownership (#1 = highest), #51 for rent (#1 = cheapest), #30 for household income (#1 = highest). Its county, Maricopa County, is #2 of 15 counties for average pay ($73,840).

    The place in numbers

    Phoenix has 1,642,323 residents (ACS 2020–2024), about 22.3% of the population of Arizona. It covers 518 square miles of land, which works out to roughly 3,169 people per square mile. The median age is 34.9, 11% younger than the state median (34.9 against 39.0).

    Housing

    The median gross rent is $1,582 a month (rent plus utilities), about the same as the state median ($1,582 against $1,543). Over a year that is 23.3% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $420,700, which is 5.2 times the median household income ($81,332); a ratio above 5 usually means buying is out of reach without savings or a second income. 57.3% of households own their home, 15% below the state average (57.3% against 67.4%).

    Work and pay

    The Phoenix-Mesa-Chandler, AZ metropolitan area has 2,375,760 jobs in the BLS wage survey, and the median pay across all occupations is $51,380 a year, about the same as the national median ($51,380 against $50,980). The biggest occupation groups are office and administrative support (295,910 jobs, median $48,120); sales and related (221,850 jobs, median $39,320); transportation and material moving (206,600 jobs, median $45,620). The area is most specialised in construction and extraction (1.4 times) and management (1.1 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($114,410) and computer and mathematical ($105,240). In 2026M09 the unemployment rate of Maricopa County was 4.1%. 68.2% of residents aged 16 and over are in the labour force. The city lies in Maricopa County; its jobs, pay by industry and GDP are on the county page.

    Getting around

    Among workers, 64.2% drive alone, 1.9% use public transit, 1.5% walk, 19.0% work from home. 12.7% of workers commute 45 minutes or more, 11% below the state average (12.7% against 14.2%).

    People and education

    33.6% of adults aged 25 and over hold a bachelor's degree or higher, about the same as the state share (33.6% against 33.3%). 19.0% of residents were born outside the United States, 47% above the state share (19.0% against 13.0%). The poverty rate is 13.7%, 10% above the state rate (13.7% against 12.5%).

    Climate

    The warmest month is Jul, averaging 93°F (33.9°C), and the coolest is Dec at 52°F (11.0°C). About 254 mm (10 inches) of precipitation falls in a year; Jan is the wettest month (33 mm) and Jun the driest (2 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

    Nearby cities to compare

    Closest cities in this guide: Glendale (6 miles, rent 3% lower); Paradise Valley (8 miles, rent 121% higher); Sun City (12 miles, similar rent); Youngtown (12 miles, rent 27% lower). Rent differences are against Phoenix; use the Compare tab to put any two cities side by side.

    Full guide to Phoenix →Arizona guideAll jobs in Phoenix

    Official links for Phoenix

    These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

    Where to live

    CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

    Places within 50 miles (straight line) of Phoenix, AZ that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

    Sort:
    Place ⇅Distance from the job city ⇅Median rent ⇅Median home value ⇅Median household income ⇅Commute 45+ min ⇅Rent as % of occupation pay ⇅Open jobs there ⇅
    Phoenix, AZ0 mi$1,582$420,700$81,33212.7%n/aJobs
    Glendale, AZ6 mi$1,528$387,500$73,53017.4%n/aJobs
    Paradise Valley, AZ8 mi$3,501$2,000,001$247,1593.3%n/a—
    Sun City, AZ12 mi$1,569$280,900$54,58612.4%n/a—
    Youngtown, AZ12 mi$1,157$320,000$68,32119.2%n/a—
    Tolleson, AZ13 mi$1,309$306,400$59,6269.4%n/a—
    El Mirage, AZ14 mi$1,806$321,900$78,05025.1%n/a—
    Scottsdale, AZ15 mi$2,013$789,800$110,8866.5%n/aJobs
    Tempe, AZ16 mi$1,743$455,400$79,6637.2%n/aJobs
    Sun City West, AZ17 mi$1,672$377,800$63,68516.8%n/a—
    Anthem, AZ19 mi$2,548$569,900$120,61318.1%n/aJobs
    Peoria, AZ19 mi$1,843$463,600$95,81519.6%n/a—
    Fountain Hills, AZ20 mi$1,890$622,900$112,65416.4%n/a—
    New River, AZ21 mi$1,948$640,600$134,28939.0%n/a—
    Surprise, AZ22 mi$2,033$435,100$96,71123.0%n/a—
    Avondale, AZ23 mi$1,832$394,600$86,12318.4%n/a—
    Chandler, AZ24 mi$1,902$507,800$108,09510.6%n/aJobs
    Mesa, AZ25 mi$1,620$408,000$82,75211.2%n/aJobs
    Gilbert, AZ27 mi$2,110$575,100$122,55113.5%n/aJobs
    Goodyear, AZ27 mi$1,956$471,300$103,31922.1%n/a—

    Career paths

    We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:

    Project management (259) Program management (490) Supply chain and logistics (684) Executive and general management (2281)

    Distances

    CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

    How far Phoenix, AZ is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

    Sort:
    From ⇅Straight-line distance (miles) ⇅Population of that city ⇅
    Phoenix, AZ0 mi1,642,323
    San Diego, CA296 mi1,389,526
    Los Angeles, CA364 mi3,857,263
    Denver, CO585 mi718,877
    San Jose, CA604 mi990,138
    San Francisco, CA678 mi830,235
    Oklahoma City, OK839 mi697,125
    San Antonio, TX847 mi1,479,835
    Fort Worth, TX854 mi963,194
    Austin, TX870 mi979,539
    Dallas, TX887 mi1,307,930
    Houston, TX1,015 mi2,328,253
    Seattle, WA1,108 mi754,195
    Chicago, IL1,445 mi2,711,226
    Indianapolis, IN1,494 mi885,860
    Columbus, OH1,662 mi914,802
    Charlotte, NC1,779 mi903,844
    Jacksonville, FL1,791 mi977,670
    Philadelphia, PA2,077 mi1,579,706
    New York, NY2,141 mi8,483,844

    Nearby cities with open jobs (within 120 miles)

    Sort:
    City ⇅Straight-line distance ⇅Open jobs ⇅
    Glendale, AZ6 mi2
    Anthem, AZ19 mi1
    Chandler, AZ24 mi57
    Apache Junction, AZ34 mi17
    Payson, AZ64 mi2

    The employer

    Prosper is the employer in this listing. See all its open jobs here →

    We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

    What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

    Other open jobs at Prosper

    Senior Manager, Loan Operations

    Prosper · Phoenix, AZ · Banking and wealth advisory · posted 32 days ago

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    FAQ

    What is the Learning & Development Specialist job at Prosper?

    A private-sector role in operations and management (business operations and strategy) listed 43 days ago. The full description is on this page and on the employer's page.

    Where is this job?

    Phoenix, AZ.

    How do I apply?

    Use the "View this job and apply on the employer's page" button. AtiveSite does not receive applications.

    How much does it pay?

    The listing does not publish pay, and we could not match the title to one official occupation.

    What is the cost of living there?

    Median rent in Phoenix is $1,582 a month and median household income $81,332 (ACS 2020–2024).

    How old is this listing?

    It was posted on 2026-09-28 (43 days ago). Jobs older than 90 days are not shown.

    Are there similar jobs?

    Yes: browse business operations and strategy jobs in Arizona.

    Sources and terms

    AtiveSite is not affiliated with or endorsed by the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

    Sources

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