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Encord · New York City, NY · posted 133 days ago
By AtiveSite · Published 07/11/2026 · Updated 10/11/2026 · Every figure is linked to its source below.
| Employer | Encord |
|---|---|
| Location | New York City, New York |
| Field | Engineering, Construction and Energy › Manufacturing and hardware engineering |
| Level | not stated |
| Source category | GTM, Field Engineering & Operations |
| Posted | 2026-06-30 (133 days ago) |
| Work arrangement | On-site at the location listed |
| Pay | Not published in the source listing |
About us
We're solving AI's hardest problem: alignment.
Encord is the data layer for Physical AI and enterprise, serving as core infrastructure for 300+ of the world's leading AI teams, including Woven by Toyota, Hitachi, Skydio, AbbVie and Dyna, Walden and Agility Robotics. From autonomous vehicles and robotics to sports and healthcare, we're solving AI's hardest problem: turning complex, real-world data into production-ready intelligent systems.
We're a team of founders, scientists, quants, researchers, and former Olympians, who’ve helped build some of the most successful companies in Silicon Valley, and alumni of MIT, Stanford, UC Berkeley, Oxford, Cambridge, and Imperial. We’ve raised $110M from legendary technology investors, early backers of companies like Databricks, ElevenLabs and Vercel, and we’re growing at an extraordinary pace.
We're looking for exceptional people who want to help build a category-defining company, operating with high urgency and taking real ownership to help shape the future of AI.
The role
This is a unique opportunity for an ambitious, multi-talented individual to help build our Customer Support function and have a massive impact on a high growth business. As a Customer Support Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, and healthcare.
You will also work closely alongside the wider Customer Success and Engineering teams as well as the co-founders to shape Encord's direction and help us manage our rapidly expanding customer base. The ideal candidate is a superstar who is willing to work hard, roll up their sleeves and take responsibility for managing innovative companies adopting computer vision technologies.
What you’ll do
Be accountable for Encord's Customer Support function, working across a wide range of innovative verticals
Establish open lines of communication both externally with customers and internally with Encord teams to manage customer queries through to resolution
Suggest and prototype technical solutions to customers who are using advanced features like the Python SDK or Encord Active
Understand and interact with some of our backend systems to investigate and resolve incoming customer support queries before escalating to engineering
Collaborate with internal stakeholders in engineering and product to triage, investigate and remediate queries; feed into product roadmap by raising themes across customer usage and possible areas to improve the product
Build strong relationships with customers to resolve queries and manage expectations, including with technical users and C-Level executives at target organisations
Monitor query response and resolution times to establish best practices and iterate on our Customer Support processes
Who we're looking for
Experience working with both high-touch and low-touch accounts
Previous support experience is desirable
Strong customer empathy — our customers are working on important, urgent, and interesting problems
Demonstrated experience with SQL and scripting languages such as Python or Ruby
Ability to understand customer queries and communicate problems and solutions to the internal team and back to customers at the appropriate level of detail and complexity
A love of technology and the ability to talk about it confidently
A growth mindset and willingness to contribute to the development of the Customer Support team
Ability to thrive in a fast-paced, team-oriented environment
Experience requirements
2–4 years of experience in a technical support or customer-facing engineering role such as Support Engineer, Technical Support Specialist, or Junior Solutions Engineer in a B2B SaaS environment
Full proficiency in Python and SQL, with the ability to read, write, and debug scripts and run queries to investigate customer issues
Experience interfacing with backend systems, logs, or APIs to diagnose and resolve technical issues before escalating to engineering
Demonstrated ability to manage a mixed queue of high-touch and low-touch customer requests, prioritizing effectively and communicating clearly at every stage
Strong written and verbal communication skills, with the ability to translate technical problems into clear, empathetic responses for both developers and non-technical stakeholders
Experience collaborating with Engineering and Product teams to triage bugs, document recurring issues, and surface product improvement themes
Familiarity with support or ticketing tooling (e.g. ZenDesk, Intercom, Linear, or similar)
Bonus: Exposure to computer vision, ML workflows, or AI infrastructure products; experience with REST APIs or SDKs; prior experience in an early-stage or high-growth start-up
Why Encord
Competitive salary and meaningful equity in a high-growth start-up
Clear, accelerated growth opportunities as the company scales rapidly
Strong in-person culture: 4 days/week
Flexible PTO to fully recharge
Annual learning & development budget
Comprehensive health, dental, and vision coverage
Frequent travel opportunities across the U.S., London, and Europe
Daily lunches & dinners
Bi-annual company offsites and monthly socials
High agency
You see something broken, you fix it or find the person who can. We celebrate the people who solve 90% of a problem before anyone asks.
Build with care & urgency
We bear-hug the customer. Former founders and people from fast-moving, high-stakes environments thrive here.
Self-aware & hungry
We stay warm, self-aware, and genuinely hungry. We elevate our peers, and ego doesn't last long.
Invent in real time
We move toward the ambiguity. We’re pragmatic, resourceful, energized by the fact that there's no playbook.
If you're looking to do the most meaningful work of your career alongside people who push you to be better, we'd love to meet you.
Field: Engineering, Construction and Energy Sub-niche: Manufacturing and hardware engineering All jobs at Encord Jobs in New York Jobs in New York City, NY New York state guide
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This is a — role in the Engineering, Construction and Energy field (Manufacturing and hardware engineering) at Encord.
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New York City, NY is not one of the cities with its own page in our guides, so here is the state: New York.
New York is in the Northeast region (Middle Atlantic division) and has 19,852,366 residents (the 4th largest of the 50 states and DC by population), with a median age of 39.8. Its economy produced about $2,561,197 million in the latest four quarters (BEA), 3rd among states and DC, equal to $129,012 per resident.
The unemployment rate was 4.3% in 2026M09, which is 36th lowest of 51 (1st is the lowest). Employers had job openings equal to 4.1% of employment, 18th highest of 51, a measure of how hard it is to hire. The median wage across all occupations is $59,670 a year ($28.69 an hour), 17% above the national median ($59,670 against $50,980).
The occupations with the most jobs in New York are Home Health and Personal Care Aides (663,140 jobs, median $39,620); Retail Salespersons (238,540 jobs, median $37,720); General and Operations Managers (206,740 jobs, median $130,860); Registered Nurses (205,810 jobs, median $109,440); Janitors and Cleaners, Except Maids and Housekeeping Cleaners (195,250 jobs, median $41,640). Among occupations with at least 2,000 jobs, the best paid are Cardiologists (median $492,040); Anesthesiologists (median $445,660); Radiologists (median $441,580). Compared with the nation, the state is most specialised in healthcare support (1.8 times the national share of workers) and legal (1.7 times the national share of workers).
Prices are above the national average in New York: the regional price parity is 107.9 against 100 for the whole country (47th lowest of 51). Median gross rent is $1,621 a month and the median household income $85,974, so a year of rent equals 22.6% of income; the median home value is $423,800. The state minimum wage is $16.00 (17.00 in NYC, Nassau, Suffolk, Westchester) (the higher of state and federal rates applies to most workers). State income tax on wages: Graduated, top rate 10.90%. It is not a right-to-work state, so union contracts can require fees from covered workers. It runs a state paid family and medical leave programme.
22.8% of residents were born abroad and 40.2% of adults hold a bachelor's degree or higher. Among workers, 48.8% drive alone, 21.6% use public transit and 14.9% work from home; 27.4% commute 45 minutes or more.
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A private-sector role in engineering, construction and energy (manufacturing and hardware engineering) listed 133 days ago. The full description is on this page and on the employer's page.
New York City, NY.
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It was posted on 2026-06-30 (133 days ago). Jobs older than 90 days are not shown.
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