Program Manager (Intel)

The job

LIVE Employer public job feed (private-sector employer) Source: the employer's public careers feed · Data: listed 2026-10-22

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Program Manager (Intel)

McLean, VA | Work Model: On-site at Appian Headquarters

Design and deliver mission-critical Appian customer success programs for Intel customers.

ABOUT THE TEAM

The Customer Success team at Appian supports the nation's most critical government agencies to deliver AI-Powered Process Automation solutions that transform mission outcomes. This team owns the full customer lifecycle—from strategic onboarding through expansion and renewal—ensuring our Intel Community customers realize measurable value and operational excellence. 

THE OPPORTUNITY

Appian is expanding its footprint within the IC, and this role sits at the center of that growth. You will architect and lead high-impact programs that ensure our most sensitive government clients achieve mission success with our AI-Powered Process Automation platform. This is a rare opportunity to define best practices, influence cross-functional strategy, and drive measurable outcomes in one of the most demanding and rewarding sectors in enterprise software.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

WHAT YOU'LL DO

• Architect and execute enterprise-wide customer success programs including onboarding frameworks, adoption playbooks, value realization strategies, and renewal campaigns tailored to Intel community requirements and mission criticality.
• Lead large-scale, cross-functional initiatives from initiation to completion, coordinating across Appian Customer Success, Sales, Product, Engineering, and Professional Services to deliver seamless customer experiences and measurable outcomes.
• Partner with senior stakeholders across IC customers and internal teams to define strategic roadmaps, influence decision-making, and align program priorities with both customer missions and Appian business objectives.
• Establish and monitor key performance indicators such as Net Promoter Score, churn rates, renewal rates, customer health scores, and adoption metrics to drive continuous improvement and demonstrate program impact.

REQUIRED QUALIFICATIONS

• Education: Bachelor's degree or higher in Business Administration, Information Systems, Public Administration, Engineering, or a related field.
• Intel Focus: Experience working with the Intel Community and understanding of mission-critical customer requirements.
• Experience: 10+ years of experience in program management or customer success within B2B SaaS environments, with demonstrated success driving enterprise-wide initiatives.
• Program Leadership: Proven ability to lead cross-functional projects and customer success programs from design through execution, including onboarding, adoption, value realization, and renewal strategies.
• Strategic Roadmapping: Experience developing and executing strategic roadmaps that align customer outcomes with business objectives and drive measurable impact.
• Data-Driven Management: Strong analytical skills with hands-on experience managing professional services and contract KPIs for program optimization.
• Stakeholder Influence: Demonstrated ability to engage, influence, and build trust with senior stakeholders across customer organizations and internal cross-functional teams.
• Security Clearance: Active TS/SCI security clearance with polygraph.

PREFERRED QUALIFICATIONS

• Certifications: Advanced certifications such as PMP, CSM, or equivalent program management credentials.
• Technology Proficiency: Hands-on experience with CRM software such as Salesforce and customer success platforms such as Gainsight or Totango.
• Federal Procurement Knowledge: Familiarity with federal procurement processes, compliance requirements, and contracting vehicles.
• We value experience with enterprise platforms as these skills translate well into our Enterprise-Grade Orchestration environment.

The base salary range provided represents a good faith and reasonable estimate of the range at the time of posting. In addition to the base salary, this position is eligible for a government clearance differential. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Tools and Resources 

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for the most important business processes at the world’s largest organizations. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit appian.com. 

Follow Appian: LinkedIn, YouTube, Instagram, Facebook, and X. 

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. 

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Appian's Applicant & Candidate Privacy Notice  

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Field: Operations and Management Sub-niche: Program management All jobs at Appian Corporation Jobs in Maryland Jobs in Fort Meade, MD Maryland state guide

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The city

Fort Meade, MD is not one of the cities with its own page in our guides, so here is the state: Maryland.

The state economy in brief

Maryland is in the South region (South Atlantic division) and has 6,206,011 residents (the 18th largest of the 50 states and DC by population), with a median age of 39.4. Its economy produced about $574,588 million in the latest four quarters (BEA), 18th among states and DC, equal to $92,586 per resident.

Jobs and the labour market

The unemployment rate was 3.9% in 2026M09, which is 27th lowest of 51 (1st is the lowest). Employers had job openings equal to 4.4% of employment, 12th highest of 51, a measure of how hard it is to hire. The median wage across all occupations is $59,510 a year ($28.61 an hour), 17% above the national median ($59,510 against $50,980).

What people do and what it pays

The occupations with the most jobs in Maryland are General and Operations Managers (96,740 jobs, median $117,930); Retail Salespersons (79,320 jobs, median $35,510); Secretaries and Administrative Assistants, Except Legal, Medical, and Executive (54,890 jobs, median $48,680); Registered Nurses (52,910 jobs, median $99,790); Cashiers (49,910 jobs, median $34,390). Among occupations with at least 2,000 jobs, the best paid are General Internal Medicine Physicians (median $260,410); Chief Executives (median $248,660); Physicians, All Other (median $212,080). Compared with the nation, the state is most specialised in life, physical, and social science (1.9 times the national share of workers) and computer and mathematical (1.5 times the national share of workers).

Cost of living, taxes and workplace rules

Prices are above the national average in Maryland: the regional price parity is 105.0 against 100 for the whole country (44th lowest of 51). Median gross rent is $1,705 a month and the median household income $103,678, so a year of rent equals 19.7% of income; the median home value is $419,900. The state minimum wage is $15.00 (the higher of state and federal rates applies to most workers). State income tax on wages: Graduated, top rate 6.50%. It is not a right-to-work state, so union contracts can require fees from covered workers. It runs a state paid family and medical leave programme.

People and commuting

16.6% of residents were born abroad and 43.5% of adults hold a bachelor's degree or higher. Among workers, 64.7% drive alone, 4.2% use public transit and 19.3% work from home; 24.2% commute 45 minutes or more.

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Project management (225) Supply chain and logistics (498) Business operations and strategy (1320) Executive and general management (1647)

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The employer

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Same sub-niche: Program management

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FAQ

What is the Program Manager (Intel) job at Appian Corporation ?

A private-sector role in operations and management (program management) listed 18 days ago. The full description is on this page and on the employer's page.

Where is this job?

Fort Meade, MD.

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What is the cost of living there?

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How old is this listing?

It was posted on 2026-10-22 (18 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse program management jobs in Maryland.

Sources and terms

• Job data: Appian Corporation careers page public feed (listing dated 2026-10-22). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

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Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
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• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)