Cloud Support Engineer

The job

LIVE Employer public job feed (private-sector employer) Source: the employer's public careers feed · Data: listed 2026-10-02

Job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Cloud Support Engineer (CSE)

Snowflake seeks early-career Cloud Support Engineers who combine technical expertise, customer empathy, and an AI-first mindset. You'll leverage and refine AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time to resolution—safely and responsibly. Experience in 24x7 technical support, escalation handling, on-call rotations, and incident management is ideal.

Key Responsibilities:

As a Cloud Support Engineer, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor.

Customer Value and Incident Ownership

• Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates.

• Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards.

• Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability.

• Customer Empathy and Communication: Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise levels.

Technical Execution and Collaboration

• AI-Assisted Triage: Use AI to summarize logs, generate hypotheses, and draft responses—critically validating outputs before sharing.

• Tooling Expertise: Utilize Snowflake environment, connectors, and internal tools to investigate and test solutions.

• Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to resolve systemic issues.

• Knowledge Management: Document solutions in knowledge bases, refining AI-assisted drafts for quality.

• Feedback and Innovation: Provide input on product behavior, documentation gaps, and AI-tool performance.

• Bug Reporting: Document and collaborate on bugs and feature requests with engineering teams.

• Operational Coverage: Support holiday/weekend rotations and on-call requirements

Required Qualifications:

• BS/MS in Computer Science or equivalent experience.

• 2+ years in technical support (customer-facing, ideally 24x7).

• Strong AI fluency, including prompt engineering, context management, and the ability to critically validate AI outputs and know when to fall back to manual investigation.

• Experience with AI-powered tooling (e.g., coding assistants/agentic IDEs) and modern support environments.

• Solid technical troubleshooting skills, including comfort with SQL, log analysis, and scripting/automation (e.g., Python, APIs, workflow tools) to diagnose issues and streamline tasks.SQL, log analysis, and scripting skills (Python, APIs).

• Strong written/verbal English communication.

• Basic understanding of Windows and Linux Operating Systems.

• Basic understanding of Data Warehousing fundamentals and concepts.

• Ability to write and understand basic SQL queries

• Familiarity with end-to-end ML pipeline including ML modeling, feature engineering, ML model training, etc.

• Familiarity with prompt engineering, and associated tools within the LLM ecosystem, including Langchain, vector databases, co-pilot, and open-source Hugging Face models.

• Being able to troubleshoot and resolve issues related to MLOps pipelines, model performance, and infrastructure.

• Familiarity with RESTful APIs and web services

Preferred:

• Snowflake or cloud platform experience (AWS, Azure, GCP)

• Advance Workflow automation / CI/CD tooling experience

• AI-powered support or SRE workflow experience

• Relevant certifications (SnowPro, cloud certs)

• Knowledge about GPUs, CUDA, and low-level optimizations will be a plus.

• Experience developing CI/CD components for production-ready MLOps pipelines.

• Location: Bellevue, WA or Dublin, CA

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Explore around this job

Field: Technology Sub-niche: Cloud, IT and infrastructure All jobs at Snowflake Jobs in California Jobs in Dublin, CA California state guide

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About the role

This is a — role in the Technology field (Cloud, IT and infrastructure) at Snowflake.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

How to prepare and behave

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• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
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The city

Dublin, CA is not one of the cities with its own page in our guides, so here is the state: California.

The state economy in brief

California is in the West region (Pacific division) and has 39,287,376 residents (the 1st largest of the 50 states and DC by population), with a median age of 37.9. Its economy produced about $4,438,822 million in the latest four quarters (BEA), 1st among states and DC, equal to $112,983 per resident.

Jobs and the labour market

The unemployment rate was 5.1% in 2026M09, which is 49th lowest of 51 (1st is the lowest). Employers had job openings equal to 3.6% of employment, 37th highest of 51, a measure of how hard it is to hire. The median wage across all occupations is $58,240 a year ($28.00 an hour), 14% above the national median ($58,240 against $50,980).

What people do and what it pays

The occupations with the most jobs in California are Home Health and Personal Care Aides (970,150 jobs, median $34,320); Fast Food and Counter Workers (449,840 jobs, median $42,280); Retail Salespersons (376,460 jobs, median $38,440); Laborers and Freight, Stock, and Material Movers, Hand (355,500 jobs, median $44,710); Registered Nurses (338,940 jobs, median $140,270). Among occupations with at least 2,000 jobs, the best paid are Airline Pilots, Copilots, and Flight Engineers (median $353,900); Psychiatrists (median $353,500); General Internal Medicine Physicians (median $313,890). Compared with the nation, the state is most specialised in farming, fishing, and forestry (4.1 times the national share of workers) and healthcare support (1.5 times the national share of workers).

Cost of living, taxes and workplace rules

Prices are above the national average in California: the regional price parity is 110.7 against 100 for the whole country (51st lowest of 51). Median gross rent is $2,036 a month and the median household income $99,122, so a year of rent equals 24.6% of income; the median home value is $734,700. The state minimum wage is $16.90 (the higher of state and federal rates applies to most workers). State income tax on wages: Graduated, top rate 13.30%. It is not a right-to-work state, so union contracts can require fees from covered workers. It runs a state paid family and medical leave programme.

People and commuting

27.0% of residents were born abroad and 37.1% of adults hold a bachelor's degree or higher. Among workers, 65.7% drive alone, 2.9% use public transit and 17.2% work from home; 19.4% commute 45 minutes or more.

State guide: California →

Where to live

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Career paths

We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:

Cybersecurity (762) Data, analytics and AI (3719) Software engineering (4641) Product management (927)

Distances

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The employer

Snowflake is the employer in this listing. See all its open jobs here →

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What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Snowflake

Similar jobs

Same sub-niche: Cloud, IT and infrastructure

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FAQ

What is the Cloud Support Engineer job at Snowflake?

A private-sector role in technology (cloud, it and infrastructure) listed 39 days ago. The full description is on this page and on the employer's page.

Where is this job?

Dublin, CA.

How do I apply?

Use the "View this job and apply on the employer's page" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

See the state or country guide for rent, income and taxes.

How old is this listing?

It was posted on 2026-10-02 (39 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse cloud, it and infrastructure jobs in California.

Sources and terms

• Job data: Snowflake careers page public feed (listing dated 2026-10-02). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)