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Support Engineer

Palantir Technologies Inc. · New York, NY · posted 174 days ago

In short: Support Engineer at Palantir Technologies Inc. in New York, NY, posted 174 days ago.

By AtiveSite · Published 07/11/2026 · Updated 09/11/2026 · Every figure is linked to its source below.

Palantir Technologies Inc.employer

New York, NYlocation

Manufacturing and hardware engsub-niche

174 days agoposted

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The job

LIVE Employer public job feed (private-sector employer) Source: the employer's public careers feed · Data: listed 2026-05-19

Employer	Palantir Technologies Inc.
Location	New York, New York
Field	Engineering, Construction and Energy › Manufacturing and hardware engineering
Level	not stated
Source category	Technical Operations
Posted	2026-05-19 (174 days ago)
Work arrangement	On-site at the location listed
Pay	Not published in the source listing

Job description

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

The Role

We've been doing a lot of thinking as a team, and what we've landed on is that this person needs to be someone who takes ownership. Real ownership. Not just "I'll close the ticket", but "I'm going to make sure this never happens again" type of ownership. That's the kind of person we're looking for, and frankly, that's the kind of person who's going to thrive here at Palantir.

As an IT Support Engineer, you take real pride of our internal ecosystem, from individual workstations to conference rooms to the systems employees rely on every day. You're the person people turn to when something isn't working, whether they're at their desk, traveling, or preparing for an important meeting.

You're thorough when it comes to troubleshooting. You don't just close the ticket, you make sure the underlying issue is actually resolved. When something keeps coming back, you dig into why and strive to look for a permanent fix. You're proactive by nature and complacency isn't something you settle for, and it’s not something we settle for either. You're constantly looking for ways to eliminate friction, automate the mundane, and elevate the bar for TechOps.

People feel comfortable coming to you with problems because you're approachable and follow through. You're familiar with the needs of executives and senior staff, and you check in proactively when you know something critical is on the horizon like a board meeting, an earnings call, an internal conference or a big reveal rather than taking a back seat.

What sets you apart is how much you care about the growth of the people around you. When you work through a tough ticket with a colleague, you make it a teaching moment. When you solve something new, you document it and share it because the goal isn't just to fix the problem in front of you, it's to make the whole team more capable. You firmly believe that good support scales when knowledge is shared freely, and you lead by example on that.

Core Responsibilities

Executive & VIP Support

Deliver white-glove IT support to executives and VIP users, developing a deep familiarity with their workflows and technology preferences.

Proactively reach out during critical patching windows, major rollouts, and high-visibility events to ensure zero disruption.

Support executive travel and on-site needs, including internal conferences and off-site engagements.

Environment Ownership & Office Health

Have an intimate understanding of all office hardware. If something is broken, aging, or suboptimal, you are the one who notices and acts.

Proactively replace aging hardware and maintain core VTC (Video Teleconferencing) equipment; identify issues early and never kick the can down the road.

Manage the printer fleet end-to-end, including setup, maintenance, and troubleshooting.

Maintain FOB office environments to ensure they are always in excellent working order.

Incident Management & Root Cause Analysis

Initiate tracking of potential business blocking issues and partner with engineering teams to drive to full resolution.

Go beyond the quick fix — conduct thorough root cause analysis and implement solutions that prevent recurrence.

Apply a proactive troubleshooting mindset to identify systemic issues before they affect users at scale.

Systems Administration & Automation

Install, configure, and maintain Windows and Mac workstations across the organization.

Implementation of process automations that reduce friction and increase team efficiency.

Administer and maintain O365 Groups, distribution lists, calendar permissions, and Auto-Reply configurations.

Troubleshoot and resolve networking and connectivity issues with a solutions-first approach.

Vendor & Product Expertise

Serve as a key stakeholder in the evaluation of new vendors, tools, and products. Looped in early to validate, test, and become a certified SME before any company-wide rollout.

Maintain up-to-date knowledge of emerging technologies relevant to the enterprise environment.

Customer Experience & Relationships

Create clear, empowering how-to guides that help employees solve common issues independently.

Build and maintain strong working relationships with key business stakeholders across departments.

Mentor and support IT Support Specialists, providing guidance, knowledge-sharing, and a steady hand when things get complex.

What We Value

Familiarity with AV systems, Video Conferencing infrastructure, and executive-level support protocols.

A proactive, ownership-driven mindset. You spot problems before users do and act without being asked.

Strong communication skills and an innate ability to build trust with people at all levels of an organization.

Experience mentoring junior team members.

Comfort with automation concepts and a drive to eliminate repetitive manual work.

Logical, methodical approach to troubleshooting with a deep commitment to root cause resolution.

Professionalism, adaptability, and the ability to thrive under pressure and constant shifting priorities.

What We Require

4+ years of experience in desktop or help desk support in a fast-paced environment.

Willingness to participate in an on-call rotation and ability to travel up to 30% of the time.

Deep knowledge of Windows and macOS operating environments and common networking fundamentals.

Hands-on industry experience with LLMs and AI agents, with a deep passion for applying cutting-edge AI technologies to transform IT Support workflows and drive operational excellence.

Hands-on experience with Active Directory, Exchange, and O365 administration, including Groups, distribution lists, and licensing.

Salary

The salary range for this position is estimated to be $87,000 - $115,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual’s relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.
Our benefits aim to promote health and wellbeing across all areas of Palantirians’ lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies. Benefits • Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance • Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance • Commuter benefits • Take what you need paid time off, not accrual based • 2 weeks paid time off built into the end of each year (subject to team and business needs) • 10 paid holidays throughout the calendar year • Supportive leave of absence program including time off for military service and medical events • Paid leave for new parents and subsidized back-up care for all parents • Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation • Stipend to help with expenses that come with a new child • Employees can enroll in Palantir’s 401k plan Life at Palantir We want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region. In keeping consistent with Palantir’s values and culture, we believe employees are “better together” and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for “Remote” work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office. If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help. Please note that you will never be asked to submit a payment or share financial information to participate in our interview process. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the individual and consider reporting them to the relevant authorities, such as the US FBI Internet Crime Complaint Center (IC3).

If you would like to understand more about how your personal data will be processed by Palantir, please see our Privacy Policy.

Explore around this job

Field: Engineering, Construction and Energy Sub-niche: Manufacturing and hardware engineering All jobs at Palantir Technologies Inc. Jobs in New York Jobs in New York, NY New York city guide New York state guide Kings County economy

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About the role

This is a — role in the Engineering, Construction and Energy field (Manufacturing and hardware engineering) at Palantir Technologies Inc..

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

Gross salary a year Filing State income tax rate %

Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.

How to prepare and behave

This is editorial guidance, not information from the employer.

Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
Be honest about gaps; say what you did to learn and how fast you can close them.
Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
Send a short thank-you message within a day, mentioning one thing you discussed.

Know your rights as a candidate and an employee:

The city

The job is in New York, NY. Below is what the official statistics say about living and working there.

How New York compares. Among the 120 largest places in New York, New York is #1 by population, #117 for homeownership (#1 = highest), #115 for long commutes (#1 = fewest), #31 for remote work (#1 = most). Its county, Kings County, is #38 of 62 counties for average pay ($59,980).

The place in numbers

New York has 8,483,844 residents (ACS 2020–2024), about 42.7% of the population of New York. It covers 300 square miles of land, which works out to roughly 28,236 people per square mile. The median age is 38.2, 4% younger than the state median (38.2 against 39.8).

Housing

The median gross rent is $1,821 a month (rent plus utilities), 12% above the state median ($1,821 against $1,621). Over a year that is 27.2% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $777,600, which is 9.7 times the median household income ($80,483); a ratio above 5 usually means buying is out of reach without savings or a second income. 32.8% of households own their home, 40% below the state average (32.8% against 54.4%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The New York-Newark-Jersey City, NY-NJ metropolitan area has 9,492,000 jobs in the BLS wage survey, and the median pay across all occupations is $61,430 a year, 20% above the national median ($61,430 against $50,980). The biggest occupation groups are office and administrative support (1,109,360 jobs, median $55,080); healthcare support (843,730 jobs, median $40,100); sales and related (751,110 jobs, median $47,540). The area is most specialised in healthcare support (1.8 times) and legal (1.7 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($171,990) and legal ($150,990). In 2026M09 the unemployment rate of Kings County was 5.3%. 63.1% of residents aged 16 and over are in the labour force. The city lies in Kings County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 21.6% drive alone, 44.0% use public transit, 9.2% walk, 16.9% work from home. 41.2% of workers commute 45 minutes or more, 50% above the state average (41.2% against 27.4%).

People and education

41.6% of adults aged 25 and over hold a bachelor's degree or higher, 4% above the state share (41.6% against 40.2%). 36.6% of residents were born outside the United States, 61% above the state share (36.6% against 22.8%). The poverty rate is 17.9%, 28% above the state rate (17.9% against 14.0%).

Climate

The warmest month is Jul, averaging 75°F (23.7°C), and the coolest is Jan at 34°F (1.1°C). About 1,313 mm (52 inches) of precipitation falls in a year; Dec is the wettest month (133 mm) and Feb the driest (95 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Hoboken (7 miles, rent 61% higher); Jersey City (7 miles, rent 10% higher); Union City (9 miles, rent 16% lower); Bayonne (9 miles, rent 8% lower). Rent differences are against New York; use the Compare tab to put any two cities side by side.

Full guide to New York →New York guide All jobs in New York

Official links for New York

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of New York, NY that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Sort:

Place ⇅	Distance from the job city ⇅	Median rent ⇅	Median home value ⇅	Median household income ⇅	Commute 45+ min ⇅	Rent as % of occupation pay ⇅	Open jobs there ⇅
New York, NY	0 mi	$1,821	$777,600	$80,483	41.2%	n/a	Jobs
Hoboken, NJ	7 mi	$2,938	$895,100	$180,579	38.7%	n/a	—
Jersey City, NJ	7 mi	$2,007	$566,900	$97,710	36.0%	n/a	Jobs
Union City, NJ	9 mi	$1,537	$471,600	$64,310	27.9%	n/a	—
Bayonne, NJ	9 mi	$1,682	$460,100	$83,887	31.0%	n/a	—
West New York, NJ	9 mi	$1,716	$465,600	$71,729	30.6%	n/a	—
Secaucus, NJ	11 mi	$2,391	$571,900	$139,821	33.9%	n/a	Jobs
Cliffside Park, NJ	11 mi	$1,837	$588,200	$93,452	33.1%	n/a	—
Edgewater, NJ	11 mi	$2,579	$715,700	$124,050	43.6%	n/a	—
Fairview, NJ	11 mi	$1,694	$511,400	$63,606	25.4%	n/a	—
Kearny, NJ	11 mi	$1,720	$459,400	$79,154	26.6%	n/a	—
Woodmere, NY	12 mi	$2,720	$975,400	$172,537	45.7%	n/a	—
North Valley Stream, NY	12 mi	$3,059	$613,800	$142,733	36.1%	n/a	—
Valley Stream, NY	12 mi	$2,124	$616,100	$133,190	34.5%	n/a	—
Elmont, NY	12 mi	$2,209	$602,900	$114,217	35.9%	n/a	—
Harrison, NJ	13 mi	$2,226	$505,800	$93,013	42.0%	n/a	—
Newark, NJ	13 mi	$1,392	$373,700	$52,060	25.1%	n/a	Jobs
North Arlington, NJ	13 mi	$1,738	$474,500	$94,201	29.5%	n/a	—
Floral Park, NY	13 mi	$2,243	$789,600	$150,084	32.3%	n/a	—
Fort Lee, NJ	13 mi	$2,270	$448,000	$107,274	34.3%	n/a	—

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Engineering, Construction and Energy, where your skills may carry over:

Construction and field engineering (370) Energy and utilities (545)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far New York, NY is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Sort:

From ⇅	Straight-line distance (miles) ⇅	Population of that city ⇅
New York, NY	0 mi	8,483,844
Philadelphia, PA	77 mi	1,579,706
Columbus, OH	479 mi	914,802
Charlotte, NC	532 mi	903,844
Indianapolis, IN	646 mi	885,860
Chicago, IL	718 mi	2,711,226
Jacksonville, FL	834 mi	977,670
Oklahoma City, OK	1,327 mi	697,125
Dallas, TX	1,371 mi	1,307,930
Fort Worth, TX	1,401 mi	963,194
Houston, TX	1,419 mi	2,328,253
Austin, TX	1,512 mi	979,539
San Antonio, TX	1,583 mi	1,479,835
Denver, CO	1,625 mi	718,877
Phoenix, AZ	2,141 mi	1,642,323
Seattle, WA	2,407 mi	754,195
San Diego, CA	2,427 mi	1,389,526
Los Angeles, CA	2,459 mi	3,857,263
San Jose, CA	2,550 mi	990,138
San Francisco, CA	2,602 mi	830,235

Nearby cities with open jobs (within 120 miles)

Sort:

City ⇅	Straight-line distance ⇅	Open jobs ⇅
Brooklyn, NY	1 mi	15
Jersey City, NJ	7 mi	108
Manhattan, NY	8 mi	5
Iselin, NJ	21 mi	2
Mahwah, NJ	31 mi	2
Deer Park, NY	33 mi	17
Darien, CT	38 mi	11
Lakewood, NJ	42 mi	2
Marlton, NJ	74 mi	13
Bethlehem, PA	75 mi	3
Fort Washington, PA	75 mi	2
Philadelphia, PA	77 mi	196
Atlantic City, NJ	93 mi	5
Wilmington, DE	106 mi	3
Newark, DE	118 mi	8

The employer

Palantir Technologies Inc. is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Palantir Technologies Inc.

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FAQ

What is the Support Engineer job at Palantir Technologies Inc.?

A private-sector role in engineering, construction and energy (manufacturing and hardware engineering) listed 174 days ago. The full description is on this page and on the employer's page.

Where is this job?

New York, NY.

How do I apply?

Use the "View this job and apply on the employer's page" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in New York is $1,821 a month and median household income $80,483 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-05-19 (174 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse manufacturing and hardware engineering jobs in New York.

Sources and terms

Job data: Palantir Technologies Inc. careers page public feed (listing dated 2026-05-19). The job disappears from this site when it disappears from the source.
Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

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