IT Support Analyst

The job

LIVE Employer public job feed (private-sector employer) Source: the employer's public careers feed · Data: listed 2026-09-14

Job description

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

The Team

Our IT team manages support, projects, and initiatives for technology at Upstart. From help desk inquiries to onboarding and off-boarding employees, troubleshooting employees’ network connections, system and application access, remote connections, and overall computer set-up. 

As an IT Support Analyst you would play an instrumental role in ensuring that our employees have the technology they need to be successful and productive in their roles.

How you’ll make an impact:

• Keep help desk inquiries and requests organized and up to date via internal ticketing system (Jira Service Desk).
• Onboarding and off-boarding of new employees, temporary employees, vendors, and contractors.
• Provide IT or application training to employees to ensure they have the technological resources and knowledge of how to use those resources to accomplish their responsibilities.
• Provide excellent service to internal and external clients; ensuring they feel that their problems are understood and addressed with minimal impact to the clients’ productivity.
• Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others.
• Identify technological issue trends to proactively prevent problems and develop processes to resolve.
• Respond to help desk inquiries in a succinct and meaningful way.
• Resolve issues with Okta, GSuite, Atlassian, Slack, etc.

What we’re looking for: 

• Minimum requirements:
• Have 2+ years of experience in a technical support or customer service environment supporting Mac OS.
• Have 2+ years of work experience in first and second level support of systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki.
• You are able to independently perform basic problem determination and root cause analysis regarding network, access, and general IT issues.
• Have experience or involvement with IT projects or large initiatives.
• Have proficient understanding of internal and external customer requirements.
• Have excellent written and verbal communication skills.
• Are able to work with external vendors for services and support
• Preferred qualifications:
• Have strong familiarity with IT Operations and cloud applications.
• You are able to create new support workflows.

Position Location -  5 days a week into Columbus office 

Time Zone Requirements - This team operates on the East/West Coast time zones.

Travel Requirements - This team has regular on-site collaboration sessions. These occur 3 days per Quarter at our other locations including Burlingame CA, Austin TX, and New York NY. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

#LI-Associate --> use for L3, L4

This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.

What you'll love

At Upstart, our benefits for full-time employees are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly 
• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
• Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only)
• Income protection benefits, including life insurance and disability coverage for added financial security
• Paid time off, sick leave, and company holidays, in line with local requirements
• Paid family and parental leave to support caregiving and major life moments (duration varies by country)
• Family-centered benefits to support fertility, parenthood, and caregiving needs
• Employee Assistance Program (EAP) offering mental health support and life-centered resources
• Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
• Connection and community through team events, all-company updates, and employee resource groups (ERGs)
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City

For roles based in Canada, please note that we are not currently able to hire in Quebec.

Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

https://www.upstart.com/candidate_privacy_policy

Explore around this job

Field: Technology Sub-niche: Cloud, IT and infrastructure All jobs at Upstart Jobs in Ohio Jobs in Columbus, OH Columbus city guide Ohio state guide Franklin County economy

View this job and apply on the employer's page →

You apply on the employer's page; AtiveSite does not receive or process applications and is not affiliated with the employer. The description above is shown as the source published it.

About the role

This is a — role in the Technology field (Cloud, IT and infrastructure) at Upstart.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• Have code, data work or projects you can show, and be ready to think aloud: many technical interviews test how you reason, not only the answer.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in Columbus, OH. Below is what the official statistics say about living and working there.

How Columbus compares. Among the 100 largest places in Ohio, Columbus is #1 by population, #92 for homeownership (#1 = highest), #12 for long commutes (#1 = fewest), #81 for rent (#1 = cheapest). Its county, Franklin County, is #4 of 88 counties for average pay ($73,180).

The place in numbers

Columbus has 914,802 residents (ACS 2020–2024), about 7.7% of the population of Ohio. It covers 222 square miles of land, which works out to roughly 4,129 people per square mile. The median age is 33.2, 16% younger than the state median (33.2 against 39.7).

Housing

The median gross rent is $1,295 a month (rent plus utilities), 25% above the state median ($1,295 against $1,034). Over a year that is 23.5% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $252,900, which is 3.8 times the median household income ($66,082); a ratio under 4 usually means ownership is within reach for many households. 44.1% of households own their home, 34% below the state average (44.1% against 67.2%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Columbus, OH metropolitan area has 1,105,580 jobs in the BLS wage survey, and the median pay across all occupations is $51,340 a year, about the same as the national median ($51,340 against $50,980). The biggest occupation groups are office and administrative support (121,850 jobs, median $47,890); transportation and material moving (118,690 jobs, median $43,980); food preparation and serving related (95,180 jobs, median $33,540). The area is most specialised in transportation and material moving (1.2 times) and healthcare practitioners and technical (1.2 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($111,840) and computer and mathematical ($104,470). In 2026M09 the unemployment rate of Franklin County was 3.4%. 70.0% of residents aged 16 and over are in the labour force. The city lies in Franklin County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 67.7% drive alone, 1.9% use public transit, 2.5% walk, 18.3% work from home. 6.1% of workers commute 45 minutes or more, 43% below the state average (6.1% against 10.8%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.

People and education

38.2% of adults aged 25 and over hold a bachelor's degree or higher, 21% above the state share (38.2% against 31.5%). 15.0% of residents were born outside the United States, 187% above the state share (15.0% against 5.2%). The poverty rate is 18.1%, 36% above the state rate (18.1% against 13.3%).

Climate

The warmest month is Jul, averaging 74°F (23.4°C), and the coolest is Jan at 27°F (-2.6°C). About 985 mm (39 inches) of precipitation falls in a year; May is the wettest month (105 mm) and Feb the driest (62 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Whitehall (5 miles, rent 12% lower); Upper Arlington (5 miles, rent 23% higher); Gahanna (7 miles, rent 13% higher); Grove City (9 miles, similar rent). Rent differences are against Columbus; use the Compare tab to put any two cities side by side.

Full guide to Columbus →Ohio guideAll jobs in Columbus

Official links for Columbus

• Official website of Columbus: columbus.gov
• Census Bureau data profile for Columbus
• Official state website: ohio.gov
• BLS Economy at a Glance: Ohio

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Columbus, OH that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:

Cybersecurity (713) Data, analytics and AI (3366) Software engineering (4089) Product management (836)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Columbus, OH is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Nearby cities with open jobs (within 120 miles)

The employer

Upstart is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Upstart

Similar jobs

Same sub-niche: Cloud, IT and infrastructure

More jobs in Columbus, OH

All Cloud, IT and infrastructure jobs → · All Technology sub-niches →

FAQ

What is the IT Support Analyst job at Upstart?

A private-sector role in technology (cloud, it and infrastructure) listed 56 days ago. The full description is on this page and on the employer's page.

Where is this job?

Columbus, OH.

How do I apply?

Use the "View this job and apply on the employer's page" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Columbus is $1,295 a month and median household income $66,082 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-09-14 (56 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse cloud, it and infrastructure jobs in Ohio.

Sources and terms

• Job data: Upstart careers page public feed (listing dated 2026-09-14). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)