Manager, Contract and Billing

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-07

Job description

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara's Customer Success team is on the front lines of business value delivery by helping customers adopt our platform, realize measurable business value, and renew and expand with confidence. Today, billing errors, concession requests, and cancellation or return exceptions land with CSMs, CS managers, and several partner teams, each holding part of the picture. No one owns the whole timeline. We are creating a dedicated Contract and Billing Resolution team to close that gap for Mid-Market and Commercial accounts.

As the Manager, Contract and Billing, you will lead this new team of 3 to 4 Contract and Billing Resolution Specialists. You will inherit work that CSMs and their managers have handled as best they can, and turn it into a function that is repeatable, measurable, and scalable: the playbook, the intake and routing, the system of record, the root-cause reporting, and the hiring and coaching of the people who do the work.

This role sits between the sales process and the finance process. A bill can look wrong because of something that happened upstream in a quote, an order form, a contract, or a segment change in Salesforce, or downstream in billing and invoicing. You and your team will figure out where it broke, regardless of which team caused it, and work across both sides to fix it. You will partner closely with Customer Success Managers, Sales, Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal, and report the repeat failures to the teams that own the underlying systems and processes.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if:

• You want to impact the industries that run our world: Every billing case your team resolves keeps the organizations that move goods, transport students, and restore power focused on their operations rather than on a billing dispute.
• You want to build something from the ground up: This team and function are new. You will hire the team, write the playbook, and set up the systems and metrics that define how Samsara resolves billing and contract cases.
• You thrive when solving problems: You figure things out, even without a clean playbook or precedent. With a growth mindset and a desire to learn, you find the fix that works for the customer and for Samsara, and you teach your team to do the same.
• You are an investigator: You enjoy rebuilding a timeline from incomplete or conflicting records across sales and finance systems, and you stay curious until the numbers tie out.
• You are a people leader: You enjoy hiring, coaching, and developing a team, and you set a high bar for quality, ownership, and follow-through.
• You are a natural relationship builder: Whether with our customers or cross-functional teams at Samsara, you are in constant communication and collaboration with key stakeholders to win as a team, and you can maintain clear boundaries while staying warm.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by the best and brightest professionals.

In this role, you will: 

• Build and lead a new team of 3 to 4 Contract and Billing Resolution Specialists: hire, onboard, coach, and develop them, and set clear expectations for case quality, ownership, and customer communication.
• Stand up the function from scratch: take the billing, concession, and cancellation work that CSMs handle today, define what the team owns and what it does not, and turn it into a documented playbook that is repeatable and scalable.
• Design and launch the system of record for billing and contract cases, working with CS Ops and Systems partners to set up intake, routing, case tracking, and customer communication in tools such as Zendesk, Salesforce, or Jira.
• Own the front door: make sure every billing, concession, and cancellation request is logged in one place, including those that arrive through Slack, email, or Gainsight, and coach CSMs and AEs on what a complete request looks like.
• Act as the escalation point for the most complex, sensitive, or high-dollar cases, including accounts that are delinquent or facing suspension, and step in directly with customers and internal leaders when needed.
• Define the handoffs, ownership, and service levels with Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal so cases stop bouncing between teams.
• Set the standards for how the team separates a correction of a Samsara error from a concession, a return, a reprocess, and a contract amendment, and how concession and cancellation exceptions are sized, documented, and routed through the approval matrix.
• Build the metrics and reporting for the function, including volume, days to resolution, repeat errors, concession dollars, and renewal risk tied to billing issues, and use them to manage the team and show impact.
• Fix repeat causes: own the root-cause tagging on every case, separate one-offs from systemic failures, and deliver a monthly read-out to the teams that own the systems and processes involved, such as segment-move bugs, term rounding, and AE handoff gaps.
• Partner with Support, Finance, Sales Ops, and Product on billing improvement work, including earlier detection of billing problems that threaten renewals.
• Use AI to improve how the team works, from structuring case timelines to drafting summaries, while keeping approvals, amounts, and root-cause conclusions with people.
• Champion, role model, and embed Samsara's operating principles, including Keep a High Bar, Be Intellectually Honest, and Solve Problems Together, as we scale.

Minimum requirements for the role:

• 7+ years of experience in sales operations, deal desk, contracts, billing operations, order to cash, revenue operations, or a similar finance and operations role.
• 2+ years of experience managing people, ideally in a sales operations or finance capacity.
• Experience building a team or function from scratch, or leading a major reorganization of an existing team, including writing the playbook and processes that made the work repeatable.
• Deep working knowledge of either the quote-to-contract side (quotes, order forms, amendments, terms, and the sales systems that pass contract data downstream) or the billing side (invoicing, credits, rebills, and collections), and the curiosity to learn the other.
• Experience setting up or significantly improving a case management, ticketing, or request-routing system, such as Zendesk, Jira, or Salesforce cases, that worked for both customers and internal teams.
• Strong investigative skills: you can rebuild a timeline from incomplete or conflicting information across CRM, billing, and contract systems, and teach others to do the same.
• Sound financial judgment about credits, concessions, reprocessing, and refunds, and a clear way of explaining your recommendation.
• A record of driving results across teams without authority over them, including Sales, Finance, and Operations partners with competing priorities.
• Customer-facing communication that stays honest and composed in hard conversations, and written summaries a leader can read once and decide on.
• This is a demanding position with high internal visibility that requires strong priority management, high emotional intelligence, and comfort with ambiguity and incomplete precedent.

An ideal candidate also has:

• Has worked on both sides: the sales process and contracting, and the finance and billing process.
• Has managed a team that handled escalated or high-dollar billing or contract disputes.
• Has experience with Salesforce, NetSuite, and CPQ tools. Familiarity with Zendesk, Gainsight, and Sweethawk.
• Has a Customer Success, Support, or account management background with customer-facing financial or contract work.
• Has built dashboards, service levels, or root-cause reporting that changed how other teams fixed their processes.
• Has exposure to subscription or hardware-plus-subscription billing.
• AI First: Experience using AI tooling to drive efficiency and outcomes for themselves and their team.
• Has a strong bias for action and insistence on high standards.

The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Explore around this job

Field: Finance and Insurance Sub-niche: Accounting, audit and tax All jobs at Samsara Inc.

View this job and apply on The Muse →

You apply on The Muse or on the employer's page; AtiveSite does not receive or process applications and is not affiliated with The Muse. The description above is shown as the source published it.

About the role

This is a Senior Level role in the Finance and Insurance field (Accounting, audit and tax) at Samsara Inc.. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• The listing mentions a remote or flexible location. Confirm with the employer whether remote work applies to your state: taxes, licensing and benefits can depend on where you live.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The listing is remote or has no US state we could identify. Read the country guide for pay, taxes, law and cost of living by state.

Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Finance and Insurance, where your skills may carry over:

Banking and wealth advisory (1465) Insurance and claims (428) Treasury, payments and risk (653)

Distances

This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all Finance and Insurance jobs with distances from any of the 20 largest cities.

The employer

Samsara Inc. is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Samsara Inc.

Similar jobs

Same sub-niche: Accounting, audit and tax

All Accounting, audit and tax jobs → · All Finance and Insurance sub-niches →

FAQ

What is the Manager, Contract and Billing job at Samsara Inc.?

A senior level role in finance and insurance (accounting, audit and tax) listed 2 days ago. The full description is on this page and on The Muse.

Where is this job?

Remote / flexible (United States). A remote or flexible location is listed; confirm with the employer which states are accepted.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

See the state or country guide for rent, income and taxes.

How old is this listing?

It was posted on 2026-11-07 (2 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse accounting, audit and tax jobs in the United States.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-07). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)