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Job Category Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Solution Architect will be part of the Cross Industries Solution Architecture team at LATAM level, supporting customers across different industries by designing innovative, scalable, and value-driven Salesforce solutions. This role will act as a strategic partner to business and technology leaders, driving digital transformation initiatives through Salesforce Platform capabilities, Customer 360, multi-cloud solutions, emerging technologies such as Agentforce, and the effective adoption of AI-powered tools to accelerate solution design, improve productivity, and deliver greater customer value.
Responsibilities
Serve as a trusted advisor to business and technology stakeholders, leading strategic discussions and defining solution visions aligned with business objectives.
Lead the end-to-end design of Salesforce solutions, leveraging the Customer 360 vision and multi-cloud strategies.
Translate business requirements into scalable, sustainable, and value-driven solutions.
Facilitate discovery sessions and functional workshops to gather requirements, define business processes, and prioritize the product backlog.
Design and document business processes using structured frameworks and methodologies to ensure efficiency and alignment with project goals.
Provide hands-on Salesforce configuration and prototyping when required.
Ensure adherence to Salesforce implementation best practices and platform governance throughout the project lifecycle.
Lead and collaborate with cross-functional teams, fostering alignment across business, product, and technology.
Partner with project managers to provide technical guidance, identify risks, and define mitigation strategies.
Act as the bridge between business stakeholders and development teams, ensuring clear communication and high-quality delivery.
Mentor and coach Solution Architects, Business Analysts, and consultants, promoting technical excellence across the team.
Lead solution estimations, technical proposals, and pre-sales activities when required.
Lead executive-level conversations, influencing business and technology decisions with C-level stakeholders.
Experience & Skills Required
5+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle (from planning to go-live) with repeated and demonstrable success
Proven experience as a Solution Architect delivering enterprise-scale Salesforce solutions in complex digital transformation programs.
Strong expertise with the Salesforce Platform, including Sales Cloud, Service Cloud, Field Service and other relevant Salesforce Clouds.
Experience designing scalable, secure, and maintainable Salesforce solutions across multiple clouds.
Solid understanding of Salesforce platform capabilities, declarative development, and solution architecture best practices.
Experience working in consulting environments and leading customer-facing engagements.
Strong knowledge of Agile delivery methodologies (Scrum, Kanban).
Ability to balance business needs with technical considerations, making sound architectural decisions and evaluating trade-offs.
Excellent stakeholder management, communication, negotiation, and presentation skills.
Strong analytical thinking with the ability to solve complex business and technical challenges.
Advanced or fluent English (required); Spanish proficiency is preferred.
Experience with Agentforce, AI-powered Salesforce capabilities, and the adoption of AI tools to enhance solutioning and delivery processes is highly desirable.Demonstrated experience in one or more of the following industries: MAE/CBS (Manufacturing, Automotive, Energy / Consumer Business Services - Utilities); FINS (Financial Services including Insurance); HLS (Healthcare and Life Sciences); RCG (Retail Consumer Goods); PubSec (Public Sector, Non-profit, and Education)
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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About the role
This is a Senior Level role in the Technology field (Data, analytics and AI) at Salesforce. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.
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