Senior Process Associate-Northwestern Mutual

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-06

Job description

Insurance Transaction Associate
Senior Process Associate
Milwaukee, WI

Responsibilities will include:

• Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analyzing data, responding to complaints/queries by mail, and interacting with vendors for order management depending on the process.
• Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients' account.
• Resolves individual cases that need re-work to ensure a high C-Sat / NPS score from the end user.
• Shares new information learned through handling difficult or unusual situations with the team lead and supervisor
• Has a good understanding of life insurance products and the insurance business.

• High School Diploma or GED equivalent
• 1 year of relevant work experience

• Proven track record and experience working in a fast-paced team environment with the ability to meet high productivity and quality levels and tight deadlines for service delivery.
• Intermediate level experience with Microsoft Outlook, Excel, Word
• Aptitude and ability to quickly learn new processes and work with internal applications required to execute the responsibilities of this role.
• Excellent service orientation and work ethic
• Must be committed to protecting client confidential information
• Life Insurance Process Experience
• K nowledge of Life Insurance terminology and Data Structures
• Knowledge of basic Insurance principles and lifecycle
• Good interpersonal skills
• Strong organization and communication skills (written and verbal)

Explore around this job

Field: Technology Sub-niche: Data, analytics and AI All jobs at Infosys Jobs in Wisconsin Jobs in Milwaukee, WI Milwaukee city guide Wisconsin state guide Milwaukee County economy

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About the role

This is a Senior Level role in the Technology field (Data, analytics and AI) at Infosys. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

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How to prepare and behave

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• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• Have code, data work or projects you can show, and be ready to think aloud: many technical interviews test how you reason, not only the answer.

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The city

The job is in Milwaukee, WI. Below is what the official statistics say about living and working there.

How Milwaukee compares. Among the 80 largest places in Wisconsin, Milwaukee is #1 by population, #80 for household income (#1 = highest), #78 for homeownership (#1 = highest), #61 for college degrees (#1 = most). Its county, Milwaukee County, is #3 of 72 counties for average pay ($69,142).

The place in numbers

Milwaukee has 566,973 residents (ACS 2020–2024), about 9.6% of the population of Wisconsin. It covers 96 square miles of land, which works out to roughly 5,895 people per square mile. The median age is 32.4, 19% younger than the state median (32.4 against 40.2).

Housing

The median gross rent is $1,059 a month (rent plus utilities), about the same as the state median ($1,059 against $1,087). Over a year that is 23.4% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $184,000, which is 3.4 times the median household income ($54,234); a ratio under 4 usually means ownership is within reach for many households. 41.8% of households own their home, 38% below the state average (41.8% against 67.8%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Milwaukee-Waukesha, WI metropolitan area has 820,780 jobs in the BLS wage survey, and the median pay across all occupations is $51,160 a year, about the same as the national median ($51,160 against $50,980). The biggest occupation groups are office and administrative support (89,880 jobs, median $48,440); transportation and material moving (71,880 jobs, median $44,820); sales and related (70,510 jobs, median $41,770). The area is most specialised in production (1.5 times) and healthcare support (1.2 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($128,250) and legal ($100,570). In 2026M09 the unemployment rate of Milwaukee County was 3.7%. 64.4% of residents aged 16 and over are in the labour force. The city lies in Milwaukee County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 66.3% drive alone, 5.0% use public transit, 4.0% walk, 12.9% work from home. 7.9% of workers commute 45 minutes or more, 22% below the state average (7.9% against 10.2%).

People and education

27.4% of adults aged 25 and over hold a bachelor's degree or higher, 18% below the state share (27.4% against 33.4%). 11.1% of residents were born outside the United States, 114% above the state share (11.1% against 5.2%). The poverty rate is 22.8%, 116% above the state rate (22.8% against 10.6%).

Climate

The warmest month is Jul, averaging 72°F (22.5°C), and the coolest is Jan at 20°F (-6.8°C). About 948 mm (37 inches) of precipitation falls in a year; Jun is the wettest month (125 mm) and Jan the driest (40 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Wauwatosa (3 miles, rent 36% higher); Shorewood (4 miles, rent 27% higher); Glendale (5 miles, rent 35% higher); Whitefish Bay (5 miles, rent 26% higher). Rent differences are against Milwaukee; use the Compare tab to put any two cities side by side.

Full guide to Milwaukee →Wisconsin guideAll jobs in Milwaukee

Official links for Milwaukee

• Official website of Milwaukee: city.milwaukee.gov
• Census Bureau data profile for Milwaukee
• Official state website: wisconsin.gov
• BLS Economy at a Glance: Wisconsin

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Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:

Cybersecurity (366) Software engineering (1880) Cloud, IT and infrastructure (504) Product management (412)

Distances

This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all Technology jobs with distances from any of the 20 largest cities.

The employer

Infosys is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Infosys

Similar jobs

Same sub-niche: Data, analytics and AI

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FAQ

What is the Senior Process Associate-Northwestern Mutual job at Infosys?

A senior level role in technology (data, analytics and ai) listed 3 days ago. The full description is on this page and on The Muse.

Where is this job?

Milwaukee, WI.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Milwaukee is $1,059 a month and median household income $54,234 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-06 (3 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse data, analytics and ai jobs in Wisconsin.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-06). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)