Retail Customer Experience Coordinator

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-04

Job description

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Explore around this job

Field: Sales and Customers Sub-niche: Customer success and service All jobs at The TJX Companies, Inc. Jobs in Ohio Jobs in Cleveland, OH Cleveland city guide Ohio state guide Cuyahoga County economy

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About the role

This is a Mid Level role in the Sales and Customers field (Customer success and service) at The TJX Companies, Inc.. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• Bring concrete results (numbers, quotas, retained clients) and be ready for a role-play.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in Cleveland, OH. Below is what the official statistics say about living and working there.

How Cleveland compares. Among the 100 largest places in Ohio, Cleveland is #2 by population, #96 for household income (#1 = highest), #94 for homeownership (#1 = highest), #27 for rent (#1 = cheapest). Its county, Cuyahoga County, is #2 of 88 counties for average pay ($75,134).

The place in numbers

Cleveland has 366,097 residents (ACS 2020–2024), about 3.1% of the population of Ohio. It covers 78 square miles of land, which works out to roughly 4,710 people per square mile. The median age is 36.3, 9% younger than the state median (36.3 against 39.7).

Housing

The median gross rent is $945 a month (rent plus utilities), 9% below the state median ($945 against $1,034). Over a year that is 27.8% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $102,000, which is 2.5 times the median household income ($40,801); a ratio under 4 usually means ownership is within reach for many households. 41.7% of households own their home, 38% below the state average (41.7% against 67.2%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Cleveland, OH metropolitan area has 1,031,130 jobs in the BLS wage survey, and the median pay across all occupations is $50,140 a year, about the same as the national median ($50,140 against $50,980). The biggest occupation groups are office and administrative support (117,740 jobs, median $47,300); food preparation and serving related (90,560 jobs, median $31,320); transportation and material moving (88,040 jobs, median $42,360). The area is most specialised in production (1.5 times) and healthcare practitioners and technical (1.3 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($107,210) and computer and mathematical ($99,970). In 2026M09 the unemployment rate of Cuyahoga County was 2.0%. 60.4% of residents aged 16 and over are in the labour force. The city lies in Cuyahoga County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 64.6% drive alone, 6.5% use public transit, 5.2% walk, 11.5% work from home. 7.3% of workers commute 45 minutes or more, 32% below the state average (7.3% against 10.8%).

People and education

22.4% of adults aged 25 and over hold a bachelor's degree or higher, 29% below the state share (22.4% against 31.5%). 6.3% of residents were born outside the United States, 21% above the state share (6.3% against 5.2%). The poverty rate is 30.6%, 130% above the state rate (30.6% against 13.3%).

Climate

The warmest month is Jul, averaging 73°F (23.0°C), and the coolest is Jan at 28°F (-2.5°C). About 937 mm (37 inches) of precipitation falls in a year; May is the wettest month (96 mm) and Feb the driest (56 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Garfield Heights (6 miles, rent 19% higher); Lakewood (6 miles, rent 13% higher); Cleveland Heights (6 miles, rent 29% higher); Shaker Heights (7 miles, rent 24% higher). Rent differences are against Cleveland; use the Compare tab to put any two cities side by side.

Full guide to Cleveland →Ohio guideAll jobs in Cleveland

Official links for Cleveland

• Census Bureau data profile for Cleveland
• Official state website: ohio.gov
• BLS Economy at a Glance: Ohio

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Sales and Customers, where your skills may carry over:

Account management (316) Sales and business development (1467)

Distances

This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all Sales and Customers jobs with distances from any of the 20 largest cities.

The employer

The TJX Companies, Inc. is the employer in this listing. See all its open jobs here →

It is among the 200 largest US-headquartered employers in our list, with about 349,000 employees worldwide (year not stated). Company page with headquarters, state economy and official links →

Official links for TJX Companies

• Official website of TJX Companies: tjx.com
• SEC EDGAR: company filings search
• Official state website: mass.gov

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at The TJX Companies, Inc.

Similar jobs

Same sub-niche: Customer success and service

More jobs in Cleveland, OH

All Customer success and service jobs → · All Sales and Customers sub-niches →

FAQ

What is the Retail Customer Experience Coordinator job at The TJX Companies, Inc.?

A mid level role in sales and customers (customer success and service) listed 5 days ago. The full description is on this page and on The Muse.

Where is this job?

Cleveland, OH.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Cleveland is $945 a month and median household income $40,801 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-04 (5 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse customer success and service jobs in Ohio.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-04). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)