Customer Experience Segment Leader - Wind

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-04

Job description

Job Description Summary
The Customer Experience (CX) Segment Leader will serve as the primary advocate for customer experience within the GE Vernova Wind business. This role is responsible for executing the enterprise-wide CX standards established by the EDGE organization while driving localized accountability and continuous improvement. The ideal candidate will transform customer feedback (NPS/CSAT/VoC) into actionable Wind-specific growth and recovery strategies, ensuring that the Wind business not only measures satisfaction but actively improves the customer journey to foster long-term loyalty and competitive advantage.

Job Description

Key Responsibilities

• Wind Execution of Enterprise Standards: Serve as the bridge between the enterprise EDGE customer solutions team and the Wind business; ensure the consistent application of One GE Vernova CX protocols, feedback collection methodologies, and reporting cadences.
• Strategic Alignment (Hoshin Kanri): Actively participate in Hoshin Kanri (HK) process on behalf of the Wind business, ensuring CX goals, NPS targets, and strategic customer improvement initiatives are integrated into the Wind roadmap.
• Insight to Action: Lead the analysis of Wind-specific NPS and CSAT data to identify "moments of truth" and key drivers of customer sentiment. Partner with Wind leadership to translate these insights into targeted improvement initiatives.
• Governance & Accountability: Establish a robust operating rhythm for the Wind segment, including regular, cross-functional CX reviews where business unit leaders are held accountable for action plans tied to customer feedback.
• Operationalizing the Feedback Loop: Design and manage the Wind segment-level closed-loop process, ensuring that negative feedback is addressed with root cause analysis and a documented recovery plan.
• Cross-Functional Collaboration: Partner with cross-functional teams within the Wind segment to align operational workflows with customer-centricity and feedback in mind. Use lean methodologies to map and eliminate friction points in the customer journey.
• Enterprise Liaison & Alignment: Act as the primary point of contact for the Enterprise CX Leader, maintaining alignment with the EDGE-defined strategic decisions, standardized tools, and enterprise CX policies, ensuring Wind segment-level activities remain consistent with the One Vernova vision.
• Change Management & Advocacy: Foster a customer-first culture within the Wind business. Lead internal communication campaigns to socialize the impact of CX initiatives.

• Bachelor's degree in Business, Marketing, Engineering, or a related discipline.
• 8+ years of progressive experience in Customer Experience, Voice of Customer (VoC) programs, or Customer Operations within energy, industrial, or technology sectors.

• Experience managing NPS/CSAT programs with demonstrated success in improving scores through structured action planning.
• Strong analytical skills with the ability to synthesize complex data into clear, actionable business recommendations.
• Experience leading cross-functional teams in a matrixed organization.
• Expertise in Lean or continuous improvement frameworks to streamline customer touchpoints.
• Ability to drive change without direct authority, navigating complex stakeholder environments to maintain focus on the customer.
• Exceptional ability to present CX findings to senior leadership and articulate the ROI of customer loyalty.
• A commitment to the One GE Vernova philosophy, prioritizing enterprise-wide synergy over siloed segment goals.
• Comfortable challenging the status quo and navigating the ambiguity often associated with large-scale cultural change.

Explore around this job

Field: Engineering, Construction and Energy Sub-niche: Energy and utilities All jobs at GE Vernova Jobs in New York Jobs in Schenectady, NY Schenectady city guide New York state guide Schenectady County economy

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About the role

This is a Senior Level role in the Engineering, Construction and Energy field (Energy and utilities) at GE Vernova. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

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How to prepare and behave

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The city

The job is in Schenectady, NY. Below is what the official statistics say about living and working there.

How Schenectady compares. Among the 120 largest places in New York, Schenectady is #10 by population, #102 for homeownership (#1 = highest), #101 for household income (#1 = highest), #101 for college degrees (#1 = most). Its county, Schenectady County, is #7 of 62 counties for average pay ($73,794).

The place in numbers

Schenectady has 68,847 residents (ACS 2020–2024), about 0.3% of the population of New York. It covers 11 square miles of land, which works out to roughly 6,370 people per square mile. The median age is 36.1, 9% younger than the state median (36.1 against 39.8).

Housing

The median gross rent is $1,145 a month (rent plus utilities), 29% below the state median ($1,145 against $1,621). Over a year that is 23.5% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $168,800, which is 2.9 times the median household income ($58,399); a ratio under 4 usually means ownership is within reach for many households. 45.6% of households own their home, 16% below the state average (45.6% against 54.4%).

Work and pay

The Albany-Schenectady-Troy, NY metropolitan area has 449,410 jobs in the BLS wage survey, and the median pay across all occupations is $58,460 a year, 15% above the national median ($58,460 against $50,980). The biggest occupation groups are office and administrative support (58,090 jobs, median $48,720); business and financial operations (35,720 jobs, median $82,330); sales and related (35,370 jobs, median $38,020). The area is most specialised in life, physical, and social science (2.0 times) and legal (1.4 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($127,460) and legal ($103,450). In 2026M09 the unemployment rate of Schenectady County was 4.0%. 60.6% of residents aged 16 and over are in the labour force. The city lies in Schenectady County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 67.3% drive alone, 6.5% use public transit, 4.7% walk, 10.9% work from home. 7.6% of workers commute 45 minutes or more, 72% below the state average (7.6% against 27.4%).

People and education

25.4% of adults aged 25 and over hold a bachelor's degree or higher, 37% below the state share (25.4% against 40.2%). 14.6% of residents were born outside the United States, 36% below the state share (14.6% against 22.8%). The poverty rate is 23.8%, 70% above the state rate (23.8% against 14.0%).

Climate

The warmest month is Jul, averaging 71°F (21.4°C), and the coolest is Jan at 21°F (-6.3°C). About 1,142 mm (45 inches) of precipitation falls in a year; Jun is the wettest month (120 mm) and Feb the driest (68 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Niskayuna (2 miles, rent 39% higher); Rotterdam (2 miles, rent 12% higher); Cohoes (11 miles, rent 9% higher); Albany (11 miles, rent 6% higher). Rent differences are against Schenectady; use the Compare tab to put any two cities side by side.

Full guide to Schenectady →New York guideAll jobs in Schenectady

Official links for Schenectady

• Census Bureau data profile for Schenectady
• Official state website: ny.gov
• BLS Economy at a Glance: New York

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Engineering, Construction and Energy, where your skills may carry over:

Construction and field engineering (189) Manufacturing and hardware engineering (2043)

Distances

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The employer

GE Vernova is the employer in this listing. See all its open jobs here →

It is among the 200 largest US-headquartered employers in our list, with about 70,000 employees worldwide (year not stated). Company page with headquarters, state economy and official links →

Official links for GE Vernova

• Official website of GE Vernova: gevernova.com
• SEC EDGAR: company filings search
• Official state website: mass.gov

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at GE Vernova

Similar jobs

Same sub-niche: Energy and utilities

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FAQ

What is the Customer Experience Segment Leader - Wind job at GE Vernova?

A senior level role in engineering, construction and energy (energy and utilities) listed 5 days ago. The full description is on this page and on The Muse.

Where is this job?

Schenectady, NY. A remote or flexible location is listed; confirm with the employer which states are accepted.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Schenectady is $1,145 a month and median household income $58,399 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-04 (5 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse energy and utilities jobs in New York.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-04). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)