Customer Service Representative

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-03

Job description

Hi, we're Oscar. We're hiring a Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

About the role:

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report into the Member and Provider Services Team Lead.

Work Location:

This is a remote position, open to candidates who reside in Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency:

The set pay rate for this role is $19.00 - $21.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities:

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with all applicable laws and regulations
• Other duties as assigned

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ Months of healthcare experience
• High school diploma or GED

• Strong quantitative or analytical skills focused on identifying or solving problems
• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities

Explore around this job

Field: Sales and Customers Sub-niche: Customer success and service All jobs at Oscar Health Jobs in Texas Jobs in Abilene, TX Abilene city guide Texas state guide Taylor County economy Pay for this occupation (BLS) All 47 open jobs for this occupation

View this job and apply on The Muse →

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About the role

This is a Mid Level role in the Sales and Customers field (Customer success and service) at Oscar Health. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.

The closest occupation in the official wage statistics is Customer service representatives (a match by name, so treat it as an estimate). Nationally its median pay is $44,770 a year (BLS OEWS, May 2025), employment is projected to change by -5.3% between 2025 and 2035, and the typical entry route is: High school diploma or equivalent; training: Short-term on-the-job training.

In the Abilene, TX area the median for this occupation is $36,830 a year with 2,550 jobs (BLS OEWS, May 2025). This is a statistic for the occupation, not an offer from this employer.

Pay by state and metro area for this occupation →

Does the pay work here? (estimate)

How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.
• The listing mentions a remote or flexible location. Confirm with the employer whether remote work applies to your state: taxes, licensing and benefits can depend on where you live.
• Bring concrete results (numbers, quotas, retained clients) and be ready for a role-play.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in Abilene, TX. Below is what the official statistics say about living and working there.

How Abilene compares. Among the 120 largest places in Texas, Abilene is #28 by population, #3 for long commutes (#1 = fewest), #26 for rent (#1 = cheapest), #93 for household income (#1 = highest). Its county, Taylor County, is #112 of 254 counties for average pay ($55,914).

The place in numbers

Abilene has 128,053 residents (ACS 2020–2024), about 0.4% of the population of Texas. It covers 107 square miles of land, which works out to roughly 1,200 people per square mile. The median age is 32.8, 8% younger than the state median (32.8 against 35.6).

Housing

The median gross rent is $1,157 a month (rent plus utilities), 18% below the state median ($1,157 against $1,403). Over a year that is 22.2% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $183,700, which is 2.9 times the median household income ($62,648); a ratio under 4 usually means ownership is within reach for many households. 56.1% of households own their home, 10% below the state average (56.1% against 62.6%).

Work and pay

The Abilene, TX metropolitan area has 75,070 jobs in the BLS wage survey, and the median pay across all occupations is $44,340 a year, 13% below the national median ($44,340 against $50,980). The biggest occupation groups are office and administrative support (10,810 jobs, median $40,110); food preparation and serving related (7,780 jobs, median $27,570); sales and related (6,720 jobs, median $33,480). The area is most specialised in educational instruction and library (1.3 times) and office and administrative support (1.3 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($95,480) and educational instruction and library ($51,820). In 2026M09 the unemployment rate of Taylor County was 3.5%. 57.2% of residents aged 16 and over are in the labour force. The city lies in Taylor County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 78.2% drive alone, 0.4% use public transit, 2.3% walk, 8.4% work from home. 4.6% of workers commute 45 minutes or more, 73% below the state average (4.6% against 16.9%).

People and education

27.3% of adults aged 25 and over hold a bachelor's degree or higher, 19% below the state share (27.3% against 33.8%). 7.4% of residents were born outside the United States, 58% below the state share (7.4% against 17.6%). The poverty rate is 16.1%, 17% above the state rate (16.1% against 13.8%).

Climate

The warmest month is Jul, averaging 84°F (29.0°C), and the coolest is Jan at 43°F (6.2°C). About 678 mm (27 inches) of precipitation falls in a year; May is the wettest month (90 mm) and Jan the driest (27 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: San Angelo (82 miles, similar rent); Weatherford (116 miles, rent 32% higher); Wichita Falls (122 miles, rent 12% lower); Cleburne (136 miles, rent 14% higher). Rent differences are against Abilene; use the Compare tab to put any two cities side by side.

Full guide to Abilene →Texas guideAll jobs in Abilene

Official links for Abilene

• Official website of Abilene: abilenetx.com
• Census Bureau data profile for Abilene
• Official state website: texas.gov
• BLS Economy at a Glance: Texas

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Abilene, TX that have a guide, with what living there costs. The last-but-one column divides a year of rent by the median pay of the closest occupation ($36,830 a year), an estimate, not this employer's pay.

Career paths

Occupations close to Customer service representatives in the official classification, with pay, outlook and whether there are open jobs for them on this site right now.

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Abilene, TX is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

The employer

Oscar Health is the employer in this listing. See all its open jobs here →

Company description (from The Muse): Oscar is a technology-focused health insurance company.

size: Large Size; industries: Healthcare, Insurance, Technology; locations on The Muse: Flexible / Remote, Los Angeles, CA, New York, NY, Tempe, AZ.

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

The employer's profile on The Muse →

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Oscar Health

Similar jobs

Same sub-niche: Customer success and service

More jobs in Abilene, TX

All Customer success and service jobs → · All Sales and Customers sub-niches →

FAQ

What is the Customer Service Representative job at Oscar Health?

A mid level role in sales and customers (customer success and service) listed 6 days ago. The full description is on this page and on The Muse.

Where is this job?

Abilene, TX. A remote or flexible location is listed; confirm with the employer which states are accepted.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay. For the closest occupation (Customer service representatives) the national median is $44,770 a year (BLS OEWS, May 2025).

What is the cost of living there?

Median rent in Abilene is $1,157 a month and median household income $62,648 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-03 (6 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse customer success and service jobs in Texas.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-03). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)