Senior Accommodation Coordinator

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-07

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you driven to make a meaningful difference by guiding employees through the accommodations process with accuracy and empathy? As a Senior Accommodation Coordinator at Spectrum, you will take a leading role in administering reasonable accommodation requests, collaborating with stakeholders and ensuring compliance with ADA and company standards. Your expertise will help maintain service agreements and deliver precise, timely support for employees, strengthening Spectrum's commitment to effective HR operations.

How You'll Make an Impact

• Provide excellent customer responsiveness to communications received from Human Resources (HR), HR Center of Excellences (COE) staff and employees
• Serve as a primary point of contact for administration of accommodation claims
• Inform employee of documentation required to process accommodation claims, required time frames, and claims status either by phone, written correspondence and/or claims system
• Request medical information to determine if the employee meets the requirements under federal ADA, state, and/or Spectrum requirements for a qualifying condition
• Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues and routine HR questions
• Update the case management system with transaction specific information and supporting documentation
• Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleCentral), case management tracking (AbsenceSoft) and vendor websites
• Apply knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns
• Escalate issues in a timely manner to ensure an effective end-user experience while remaining engaged in resolving the issue
• Refer cases as appropriate to Accommodation Specialist
• Manage time effectively to ensure customer satisfaction results and adherence to Service Level Agreements
• Partner with local managers and HR Business Partners to collect pertinent information needed for accommodation cases
• Develop, analyze and deliver metrics and daily reports to the local businesses; to provide real-time updates on the status of leave as an accommodation
• Responsible for continuous monitoring and updating Standard Operating Procedures

• Office environment
• Must be able to work the hours between 8am-6:30pm EST, Monday-Friday
• Ability to work a flexible schedule

• Associate's degree in Business Administration, Human Resources, related field; or equivalent work experience

• 3+ years of human resources work experience

• Ability to read, write, speak and understand English
• Ability to problem solve in a high-volume production-oriented environment
• Proficient in Microsoft Office programs including Outlook, Excel and Word
• High level of analytical and interpretive skills
• Clear and effective verbal and written communication skills
• Ability to maintain confidentiality
• Ability to work in a team environment

• Claims management experience

• Knowledge of leave of absence, FMLA, STD, LTD, ADA and workers' compensation administration

Explore around this job

Field: People, Legal and Administration Sub-niche: Administration and office All jobs at Spectrum Jobs in North Carolina Jobs in Charlotte, NC Charlotte city guide North Carolina state guide Mecklenburg County economy

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About the role

This is a Senior Level role in the People, Legal and Administration field (Administration and office) at Spectrum. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

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How to prepare and behave

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• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in Charlotte, NC. Below is what the official statistics say about living and working there.

How Charlotte compares. Among the 100 largest places in North Carolina, Charlotte is #1 by population, #9 for remote work (#1 = most), #77 for rent (#1 = cheapest), #72 for homeownership (#1 = highest). Its county, Mecklenburg County, is #2 of 100 counties for average pay ($88,111).

The place in numbers

Charlotte has 903,844 residents (ACS 2020–2024), about 8.4% of the population of North Carolina. It covers 312 square miles of land, which works out to roughly 2,901 people per square mile. The median age is 34.5, 12% younger than the state median (34.5 against 39.1).

Housing

The median gross rent is $1,612 a month (rent plus utilities), 31% above the state median ($1,612 against $1,228). Over a year that is 23.6% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $385,700, which is 4.7 times the median household income ($82,068). 51.0% of households own their home, 23% below the state average (51.0% against 66.6%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Charlotte-Concord-Gastonia, NC-SC metropolitan area has 1,358,370 jobs in the BLS wage survey, and the median pay across all occupations is $49,990 a year, about the same as the national median ($49,990 against $50,980). The biggest occupation groups are office and administrative support (146,340 jobs, median $47,210); transportation and material moving (142,580 jobs, median $40,550); sales and related (139,760 jobs, median $40,880). The area is most specialised in computer and mathematical (1.4 times) and business and financial operations (1.3 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($133,220) and computer and mathematical ($120,930). In 2026M09 the unemployment rate of Mecklenburg County was 3.3%. 72.4% of residents aged 16 and over are in the labour force. The city lies in Mecklenburg County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 57.4% drive alone, 1.9% use public transit, 1.7% walk, 28.8% work from home. 10.6% of workers commute 45 minutes or more, 24% below the state average (10.6% against 13.9%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.

People and education

48.0% of adults aged 25 and over hold a bachelor's degree or higher, 35% above the state share (48.0% against 35.6%). 18.7% of residents were born outside the United States, 106% above the state share (18.7% against 9.1%). The poverty rate is 11.7%, 10% below the state rate (11.7% against 13.0%).

Climate

The warmest month is Jul, averaging 81°F (27.1°C), and the coolest is Jan at 40°F (4.4°C). About 1,146 mm (45 inches) of precipitation falls in a year; Jul is the wettest month (112 mm) and Jan the driest (80 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Pineville (9 miles, rent 4% lower); Matthews (9 miles, rent 9% higher); Mint Hill (10 miles, rent 5% lower); Stallings (12 miles, rent 17% higher). Rent differences are against Charlotte; use the Compare tab to put any two cities side by side.

Full guide to Charlotte →North Carolina guideAll jobs in Charlotte

Official links for Charlotte

• Official website of Charlotte: charlottenc.gov
• Census Bureau data profile for Charlotte
• Official state website: nc.gov
• BLS Economy at a Glance: North Carolina

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Charlotte, NC that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in People, Legal and Administration, where your skills may carry over:

Recruiting and human resources (680) Legal and compliance (542)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Charlotte, NC is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Nearby cities with open jobs (within 120 miles)

The employer

Spectrum is the employer in this listing. See all its open jobs here →

Company description (from The Muse): Spectrum provides a full range of advanced broadband services, including video entertainment programming, internet access, and home phone service.

size: Large Size; industries: Media, Technology, Telecom; locations on The Muse: Charlotte, NC, Denver, CO, St. Louis, MO, Stamford, CT.

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

The employer's profile on The Muse →

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Spectrum

Similar jobs

Same sub-niche: Administration and office

More jobs in Charlotte, NC

All Administration and office jobs → · All People, Legal and Administration sub-niches →

FAQ

What is the Senior Accommodation Coordinator job at Spectrum?

A senior level role in people, legal and administration (administration and office) listed 2 days ago. The full description is on this page and on The Muse.

Where is this job?

Charlotte, NC.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Charlotte is $1,612 a month and median household income $82,068 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-07 (2 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse administration and office jobs in North Carolina.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-07). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)