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Program/Project Management Senior Lead

Salesforce · Chicago, IL · posted 10 days ago

In short: Program/Project Management Senior Lead at Salesforce in Chicago, IL, posted 10 days ago.

By AtiveSite · Published 07/11/2026 · Updated 09/11/2026 · Every figure is linked to its source below.

Salesforceemployer

Chicago, ILlocation

Business operations and stratesub-niche

10 days agoposted

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The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-10-30

Employer	Salesforce
Location	Chicago, Illinois
Field	Operations and Management › Business operations and strategy
Level	Senior Level
Source category	Project Management
Posted	2026-10-30 (10 days ago)
Work arrangement	On-site at the location listed
Pay	Not published in the source listing

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Details

Who We Are

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Position Description

For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

The CSM/CRM Center of Excellence team operates with the Customer Success Management organization and ensures operational rigor in running the business while supporting various special projects aimed at driving growth and transformation. This role will support special projects, and work closely with our internal partners to communicate key initiatives to our teams, customers and other key stakeholders. Additionally, this team owns ongoing collaboration with business partners including Offer Management, Cloud Success, the Customer Success COO org, Sales Strategy and others to ensure CSM delivery runs smoothly and our teams are successful.

The Program Manager role reports to the Senior Director, Programs & Governance and will work closely to own the strategy and execution of key programs. These may include critical V2MOM initiatives such as mitigating attrition and driving product adoption as well as continuing to drive innovation and transformation.

Responsibilities

Lead the development, planning, and execution of key CSM priorities, programs and initiatives.
Have extensive experience in consulting on highly complex, matrixed programs
Collaborate with cross-functional teams to define project goals, scope, timeline, and deliverables.
Monitor programs & metrics, identify risks, and proactively implement solutions to ensure successful outcomes.
Drive effective communication across teams and stakeholders, ensuring alignment and transparency.
Foster strong working relationships across the business to facilitate program success.
Develop compelling leadership presentations for use during key meetings with internal stakeholders (e.g., CS Executives, Sales Leaders)
Assist in troubleshooting operational issues from delivery teams to partners as they surface; assist in testing solutions and ensuring that root causes are fixed.
Conduct regular reviews and evaluations of program or workstream performance, identifying areas for improvement and implementing adjustments and communications as needed.
Stay current with industry trends, best practices, and emerging technologies to enhance program effectiveness.

Required Skills/Experience

Strong critical thinking skills. Ability to analyze poorly defined areas and processes within a cross-functional team, work with leadership to align around recommendations and then implement new and improved processes.
Strong ability to influence executive leadership to drive direction and clarity
Ability to navigate difficult situations to bring resolution
Ability to quickly establish and build close working relationships with team members of varying backgrounds and positions within an organization.
Experience in implementing of cross-functional business efforts. Effective in influencing high-quality decisions, solving and/or escalating issues and meeting deadlines. Ability to juggle multiple priorities.
Strong presentation skills - including building effective google slide presentations for executive audiences.
Excellent written and verbal communication skills, including sound judgment about, when,how, what, and to whom to communicate. Inform, educate, and inspire employees.
Comfort with ambiguity and motivated to solve complex problems.
Solution-oriented, collaborative & curious mindset
Experience defining, managing and executing projects from start to finish. May include project management, data gathering and modeling, problem-solving, and communicating recommendations

Other Skills/Preferred Requirements

Ability to quickly ramp on collaboration technologies (Google, Slack, CRM)
Salesforce.com organization and product knowledge is a plus

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Explore around this job

Field: Operations and Management Sub-niche: Business operations and strategy All jobs at Salesforce Jobs in Illinois Jobs in Chicago, IL Chicago city guide Illinois state guide Cook County economy

View this job and apply on The Muse →

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About the role

This is a Senior Level role in the Operations and Management field (Business operations and strategy) at Salesforce. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

Gross salary a year Filing State income tax rate %

Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.

How to prepare and behave

This is editorial guidance, not information from the employer.

Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
Be honest about gaps; say what you did to learn and how fast you can close them.
Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
Send a short thank-you message within a day, mentioning one thing you discussed.

Know your rights as a candidate and an employee:

The city

The job is in Chicago, IL. Below is what the official statistics say about living and working there.

How Chicago compares. Among the 100 largest places in Illinois, Chicago is #1 by population, #96 for homeownership (#1 = highest), #87 for long commutes (#1 = fewest), #22 for remote work (#1 = most). Its county, Cook County, is #2 of 102 counties for average pay ($86,931).

The place in numbers

Chicago has 2,711,226 residents (ACS 2020–2024), about 21.4% of the population of Illinois. It covers 228 square miles of land, which works out to roughly 11,904 people per square mile. The median age is 35.8, 8% younger than the state median (35.8 against 39.0).

Housing

The median gross rent is $1,440 a month (rent plus utilities), 13% above the state median ($1,440 against $1,274). Over a year that is 22.2% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $334,100, which is 4.3 times the median household income ($77,902). 46.0% of households own their home, 31% below the state average (46.0% against 67.1%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Chicago-Naperville-Elgin, IL-IN metropolitan area has 4,513,280 jobs in the BLS wage survey, and the median pay across all occupations is $54,720 a year, 7% above the national median ($54,720 against $50,980). The biggest occupation groups are office and administrative support (488,940 jobs, median $48,840); transportation and material moving (484,580 jobs, median $45,920); management (404,010 jobs, median $131,890). The area is most specialised in management (1.2 times) and transportation and material moving (1.2 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($131,890) and legal ($112,440). In 2026M09 the unemployment rate of Cook County was 4.7%. 67.5% of residents aged 16 and over are in the labour force. The city lies in Cook County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 44.8% drive alone, 17.7% use public transit, 5.8% walk, 21.0% work from home. 27.5% of workers commute 45 minutes or more, 39% above the state average (27.5% against 19.7%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.

People and education

44.3% of adults aged 25 and over hold a bachelor's degree or higher, 17% above the state share (44.3% against 37.9%). 20.9% of residents were born outside the United States, 42% above the state share (20.9% against 14.8%). The poverty rate is 16.8%, 43% above the state rate (16.8% against 11.8%).

Climate

The warmest month is Aug, averaging 73°F (22.6°C), and the coolest is Jan at 28°F (-2.5°C). About 981 mm (39 inches) of precipitation falls in a year; May is the wettest month (117 mm) and Jan the driest (48 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Cicero (4 miles, rent 20% lower); Berwyn (5 miles, rent 16% lower); Oak Park (6 miles, rent 11% higher); Burbank (8 miles, rent 12% lower). Rent differences are against Chicago; use the Compare tab to put any two cities side by side.

Full guide to Chicago →Illinois guide All jobs in Chicago

Official links for Chicago

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Chicago, IL that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Sort:

Place ⇅	Distance from the job city ⇅	Median rent ⇅	Median home value ⇅	Median household income ⇅	Commute 45+ min ⇅	Rent as % of occupation pay ⇅	Open jobs there ⇅
Chicago, IL	0 mi	$1,440	$334,100	$77,902	27.5%	n/a	Jobs
Cicero, IL	4 mi	$1,154	$249,400	$70,842	20.3%	n/a	—
Berwyn, IL	5 mi	$1,215	$299,800	$78,408	21.3%	n/a	—
Oak Park, IL	6 mi	$1,593	$465,500	$110,820	28.9%	n/a	—
Burbank, IL	8 mi	$1,265	$275,700	$80,116	26.7%	n/a	—
Elmwood Park, IL	9 mi	$1,334	$339,300	$91,955	31.4%	n/a	—
Oak Lawn, IL	9 mi	$1,335	$281,200	$83,911	27.4%	n/a	—
Melrose Park, IL	10 mi	$1,176	$275,800	$66,189	16.8%	n/a	—
Elmhurst, IL	14 mi	$1,975	$545,400	$149,644	24.5%	n/a	—
Skokie, IL	14 mi	$1,552	$387,200	$95,337	21.0%	n/a	—
Evanston, IL	14 mi	$1,762	$481,200	$96,434	21.6%	n/a	—
Park Ridge, IL	15 mi	$1,537	$551,200	$142,986	22.2%	n/a	—
Niles, IL	15 mi	$1,336	$358,700	$75,274	17.9%	n/a	—
Westmont, IL	15 mi	$1,533	$379,100	$88,090	17.1%	n/a	—
Morton Grove, IL	15 mi	$2,164	$389,100	$111,116	21.8%	n/a	—
Oak Forest, IL	16 mi	$1,328	$255,100	$91,990	27.3%	n/a	—
Wilmette, IL	17 mi	$1,978	$810,600	$190,662	32.6%	n/a	—
Lombard, IL	17 mi	$1,948	$335,700	$100,362	16.2%	n/a	—
Downers Grove, IL	18 mi	$1,656	$449,800	$115,114	20.8%	n/a	—
Des Plaines, IL	18 mi	$1,606	$335,600	$97,875	18.6%	n/a	—

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:

Project management (207) Program management (144) Supply chain and logistics (293) Executive and general management (1271)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Chicago, IL is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Sort:

From ⇅	Straight-line distance (miles) ⇅	Population of that city ⇅
Chicago, IL	0 mi	2,711,226
Indianapolis, IN	164 mi	885,860
Columbus, OH	277 mi	914,802
Charlotte, NC	589 mi	903,844
Philadelphia, PA	667 mi	1,579,706
Oklahoma City, OK	688 mi	697,125
New York, NY	718 mi	8,483,844
Dallas, TX	799 mi	1,307,930
Fort Worth, TX	820 mi	963,194
Jacksonville, FL	862 mi	977,670
Denver, CO	909 mi	718,877
Houston, TX	937 mi	2,328,253
Austin, TX	974 mi	979,539
San Antonio, TX	1,048 mi	1,479,835
Phoenix, AZ	1,445 mi	1,642,323
San Diego, CA	1,724 mi	1,389,526
Seattle, WA	1,732 mi	754,195
Los Angeles, CA	1,749 mi	3,857,263
San Jose, CA	1,832 mi	990,138
San Francisco, CA	1,885 mi	830,235

Nearby cities with open jobs (within 120 miles)

Sort:

City ⇅	Straight-line distance ⇅	Open jobs ⇅
Arlington Heights, IL	24 mi	10
Deerfield, IL	24 mi	2
Hoffman Estates, IL	28 mi	2
Aurora, IL	32 mi	3
Wauwatosa, WI	87 mi	1
Holland, MI	103 mi	2
Kalamazoo, MI	112 mi	2

The employer

Salesforce is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

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FAQ

What is the Program/Project Management Senior Lead job at Salesforce?

A senior level role in operations and management (business operations and strategy) listed 10 days ago. The full description is on this page and on The Muse.

Where is this job?

Chicago, IL.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Chicago is $1,440 a month and median household income $77,902 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-10-30 (10 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse business operations and strategy jobs in Illinois.

Sources and terms

Job data: The Muse public API (listing dated 2026-10-30). The job disappears from this site when it disappears from the source.
Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

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