Quality Consultant

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-10-30

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for monitoring and evaluating the quality of inbound and outbound phone calls, chats, and case reviews. Key responsibilities include documenting quality issues and performance measures for management review, providing information to assist in the feedback and formal education process for either employees or clients on the phone, and reviewing casework to determine if actions and decisions are in accordance with regulatory requirements. Job expectations include administering defined procedures, analysis and report generation, and exception processing.

This role is for a Quality Analyst position requiring a self-starter who is able to grasp new content quickly and adapt and respond with concise feedback. Primary responsibilities will include leveraging quality review plans in which clear, concise direction is provided to the user to perform evaluations, participate with review plan development activities, collaborate with LOB business partners, and deliver timely. Candidate must take an active role in identifying and implementing process improvements to enhance the effectiveness of the Process Quality team by analyzing present state processes and developing alternative future states. The role may also utilize project management skills to research and manage various projects.

Responsibilities:

• Evaluates calls, transactions or cases to ensure adherence to the bank's processes, policies, and standards
• Documents quality issues and performance measures for management review and provides feedback and courses of action, as needed
• Applies knowledge and an understanding of internal and regulatory standards, policies, guidelines, and procedures to measure application and compliance of the assigned area
• Recommends changes to procedures and work flows to improve work quality and productivity

• Claims Management
• Controls Management
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Quality Assurance
• Adaptability
• Investigation Management
• Problem Solving
• Risk Management
• Written Communications
• Attention to Detail
• Process Management
• Process Mapping
• Project Management
• Reporting

Explore around this job

Field: Operations and Management Sub-niche: Project management All jobs at Bank of America Jobs in Texas Jobs in Addison, TX Texas state guide

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About the role

This is a Mid Level role in the Operations and Management field (Project management) at Bank of America. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

How to prepare and behave

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• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
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• USA.gov: avoiding job scams

The city

Addison, TX is not one of the cities with its own page in our guides, so here is the state: Texas.

The state economy in brief

Texas is in the South region (West South Central division) and has 30,188,424 residents (the 2nd largest of the 50 states and DC by population), with a median age of 35.6. Its economy produced about $3,032,038 million in the latest four quarters (BEA), 2nd among states and DC, equal to $100,437 per resident.

Jobs and the labour market

The unemployment rate was 4.4% in 2026M09, which is 38th lowest of 51 (1st is the lowest). Employers had job openings equal to 4.1% of employment, 23rd highest of 51, a measure of how hard it is to hire. The median wage across all occupations is $48,620 a year ($23.38 an hour), 5% below the national median ($48,620 against $50,980).

What people do and what it pays

The occupations with the most jobs in Texas are Fast Food and Counter Workers (460,530 jobs, median $27,740); General and Operations Managers (431,310 jobs, median $103,230); Retail Salespersons (341,640 jobs, median $30,800); Customer Service Representatives (337,170 jobs, median $40,420); Home Health and Personal Care Aides (329,590 jobs, median $24,230). Among occupations with at least 2,000 jobs, the best paid are Cardiologists (median $410,150); Radiologists (median $319,320); Physicians, All Other (median $269,800). Compared with the nation, the state is most specialised in management (1.2 times the national share of workers) and installation, maintenance, and repair (1.2 times the national share of workers).

Cost of living, taxes and workplace rules

Prices are below the national average in Texas: the regional price parity is 97.1 against 100 for the whole country (27th lowest of 51). Median gross rent is $1,403 a month and the median household income $78,476, so a year of rent equals 21.5% of income; the median home value is $283,800. The state minimum wage is $7.25 (the higher of state and federal rates applies to most workers). State income tax on wages: No state tax on wages. It is a right-to-work state, meaning workers cannot be required to pay union dues as a condition of employment. It has no state paid family and medical leave programme in our source.

People and commuting

17.6% of residents were born abroad and 33.8% of adults hold a bachelor's degree or higher. Among workers, 71.4% drive alone, 0.9% use public transit and 14.4% work from home; 16.9% commute 45 minutes or more.

State guide: Texas →

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Addison, TX that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:

Program management (144) Supply chain and logistics (293) Business operations and strategy (944) Executive and general management (1271)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Addison, TX is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Nearby cities with open jobs (within 120 miles)

The employer

Bank of America is the employer in this listing. See all its open jobs here →

Company description (from The Muse): Bank of America provides people, companies, and institutional investors with industry-leading financial products and services.

size: Large Size; industries: Financial Services; locations on The Muse: Charlotte, NC.

It is among the 200 largest US-headquartered employers in our list, with about 213,000 employees worldwide (2025). Company page with headquarters, state economy and official links →

Official links for Bank of America

• Official website of Bank of America: bankofamerica.com
• SEC EDGAR: company filings search
• Official state website: nc.gov

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

The employer's profile on The Muse →

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Bank of America

Similar jobs

Same sub-niche: Project management

More jobs in Addison, TX

All Project management jobs → · All Operations and Management sub-niches →

FAQ

What is the Quality Consultant job at Bank of America?

A mid level role in operations and management (project management) listed 10 days ago. The full description is on this page and on The Muse.

Where is this job?

Addison, TX.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

See the state or country guide for rent, income and taxes.

How old is this listing?

It was posted on 2026-10-30 (10 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse project management jobs in Texas.

Sources and terms

• Job data: The Muse public API (listing dated 2026-10-30). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)