Client Experience Associate

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-07

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based in the PNC's Northern California region.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
• Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Explore around this job

Field: People, Legal and Administration Sub-niche: Recruiting and human resources All jobs at PNC Jobs in California Jobs in Stockton, CA Stockton city guide California state guide San Joaquin County economy

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About the role

This is a Mid Level role in the People, Legal and Administration field (Recruiting and human resources) at PNC. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

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How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.

Know your rights as a candidate and an employee:

• U.S. Equal Employment Opportunity Commission: prohibited employment practices
• U.S. Department of Labor: Wage and Hour Division
• CareerOneStop (U.S. Department of Labor): job search help, interview tips and resumes
• USA.gov: avoiding job scams

The city

The job is in Stockton, CA. Below is what the official statistics say about living and working there.

How Stockton compares. Among the 145 largest places in California, Stockton is #11 by population, #12 for rent (#1 = cheapest), #132 for remote work (#1 = most), #127 for college degrees (#1 = most). Its county, San Joaquin County, is #22 of 58 counties for average pay ($63,300).

The place in numbers

Stockton has 322,326 residents (ACS 2020–2024), about 0.8% of the population of California. It covers 63 square miles of land, which works out to roughly 5,092 people per square mile. The median age is 33.9, 11% younger than the state median (33.9 against 37.9).

Housing

The median gross rent is $1,577 a month (rent plus utilities), 23% below the state median ($1,577 against $2,036). Over a year that is 23.7% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $440,900, which is 5.5 times the median household income ($79,907); a ratio above 5 usually means buying is out of reach without savings or a second income. 53.9% of households own their home, 3% below the state average (53.9% against 55.9%).

Work and pay

The Stockton-Lodi, CA metropolitan area has 289,660 jobs in the BLS wage survey, and the median pay across all occupations is $48,990 a year, 4% below the national median ($48,990 against $50,980). The biggest occupation groups are transportation and material moving (60,800 jobs, median $46,130); office and administrative support (28,410 jobs, median $50,570); food preparation and serving related (21,960 jobs, median $38,970). The area is most specialised in farming, fishing, and forestry (6.9 times) and transportation and material moving (2.4 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($118,040) and healthcare practitioners and technical ($117,930). In 2026M09 the unemployment rate of San Joaquin County was 6.2%. 61.6% of residents aged 16 and over are in the labour force. The city lies in San Joaquin County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 75.6% drive alone, 1.0% use public transit, 1.1% walk, 8.0% work from home. 22.3% of workers commute 45 minutes or more, 15% above the state average (22.3% against 19.4%).

People and education

20.0% of adults aged 25 and over hold a bachelor's degree or higher, 46% below the state share (20.0% against 37.1%). 26.5% of residents were born outside the United States, about the same as the state share (26.5% against 27.0%). The poverty rate is 15.5%, 29% above the state rate (15.5% against 12.0%).

Climate

The warmest month is Jul, averaging 77°F (24.9°C), and the coolest is Jan at 48°F (8.7°C). About 450 mm (18 inches) of precipitation falls in a year; Dec is the wettest month (98 mm) and Jul the driest (0 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Manteca (14 miles, rent 31% higher); Tracy (19 miles, rent 57% higher); Antioch (27 miles, rent 44% higher); Modesto (29 miles, rent 7% higher). Rent differences are against Stockton; use the Compare tab to put any two cities side by side.

Full guide to Stockton →California guideAll jobs in Stockton

Official links for Stockton

• Census Bureau data profile for Stockton
• Official website of San Joaquin County: sjgov.org
• Official state website: ca.gov
• BLS Economy at a Glance: California

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in People, Legal and Administration, where your skills may carry over:

Legal and compliance (331) Administration and office (228)

Distances

This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all People, Legal and Administration jobs with distances from any of the 20 largest cities.

The employer

PNC is the employer in this listing. See all its open jobs here →

Company description (from The Muse): At PNC, we foster a work environment where employees can thrive while delivering a great customer experience. Here, you’ll be given the flexibility, trust and respect to do things that matter to you and support your career growth, while enabling you to make a positive impact on the people and communities around you. We have been committed to providing our clients with great service and powerful financial expertise to help them meet their financial goals. We are proud of our longstanding history of supporting not only our customers but also our communities, employees and shareholders.

size: Large Size; industries: Financial Services, Technology; locations on The Muse: Pittsburgh, PA.

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

The employer's profile on The Muse →

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at PNC

Similar jobs

Same sub-niche: Recruiting and human resources

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All Recruiting and human resources jobs → · All People, Legal and Administration sub-niches →

FAQ

What is the Client Experience Associate job at PNC?

A mid level role in people, legal and administration (recruiting and human resources) listed yesterday. The full description is on this page and on The Muse.

Where is this job?

Stockton, CA.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Stockton is $1,577 a month and median household income $79,907 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-07 (yesterday). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse recruiting and human resources jobs in California.

Sources and terms

• Job data: The Muse public API (listing dated 2026-11-07). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)