Jobs Private USA → Operations and Management → Business operations and strategy → Director, Complex Program Management

Director, Complex Program Management

Kyndryl · Dallas, TX · posted 4 days ago

In short: Director, Complex Program Management at Kyndryl in Dallas, TX, posted 4 days ago.

By AtiveSite · Published 07/11/2026 · Updated 08/11/2026 · Every figure is linked to its source below.

Kyndrylemployer

Dallas, TXlocation

Business operations and stratesub-niche

4 days agoposted

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The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-11-04

Employer	Kyndryl
Location	Dallas, Texas
Field	Operations and Management › Business operations and strategy
Level	Senior Level
Source category	Management
Posted	2026-11-04 (4 days ago)
Work arrangement	A remote or flexible location is listed
Pay	Not published in the source listing

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. Kyndryl Consult is at the heart of this mission, partnering closely with global enterprises to navigate complex digital transformations, modernize core infrastructure, and unlock sustained business value. As our consulting practice continues to expand, we bring together deep industry expertise, world-class alliances, and end-to-end delivery capabilities to solve our clients' most critical operational and technological challenges.

As a Director, Complex Program Management, you will serve as the principal delivery executive orchestrating high-stakes, multi-year technology transformations for enterprise clients. Operating at the intersection of executive governance, large-scale systems integration, and commercial account stewardship, you will provide strategic leadership across multifaceted delivery ecosystems. In this role, you will be the single point of accountability for steering programs from initial roadmap definition through full operational realization, ensuring our customers achieve tangible, measurable business outcomes.

Operating in a high-impact, client-facing environment across both pre-deal solution shaping and post-deal delivery execution, you will partner directly with client C-suite executives and steering committees. You will direct multi-disciplinary delivery teams and partner ecosystems, navigate regulatory requirements, manage multimillion-dollar portfolio financials, and build long-term trusted relationships that elevate client satisfaction and drive sustainable business growth.

Key Responsibilities

Strategic Leadership & Governance: Define program vision and success criteria aligned with corporate / customer strategy. Provide board-level updates and influence executive decision-making.
End-to-End Service Integrator: leadership and active collaboration across all actors in the program, even when not explicitly contracted
Global Transformation: Drive multi-million-dollar portfolios across geographies, ensuring compliance with regulatory and contractual obligations.
Risk & Issue Management: Establish risk governance frameworks and oversee mitigation strategies.
Financial Stewardship: Own program P&L, including budgeting, forecasting, and cost optimization.
Stakeholder Engagement: Build trusted relationships with C-suite executives, board members, global regulators, and strategic partners. This involves driving customer satisfaction and achieving a strong NPS.
Innovation & Change Leadership: Champion digital transformation, sustainability initiatives, and cultural change at scale.
Board-Level Responsibilities: Participate in CxO executive level meetings, present program performance, risks, and strategic recommendations.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You are good at what you do and possess the depth of leadership and delivery experience to prove it. You bring calm resolve, strategic foresight, and sharp analytical thinking to high-stakes environments, comfortably navigating ambiguity and evaluating trade-offs to guide sound executive decisions. Equally important, you have a growth mindset and an ongoing commitment to personal and professional development. You are deeply customer-focused, dedicating your energy to delivering customer success and building enduring relationships. You are open, borderless, and naturally inclusive, thriving when collaborating across global teams, disciplines, and cultures to achieve extraordinary outcomes.

Required Skills and Experience

15 or more years of progressive leadership experience directing complex technology projects and programs within a global IT consulting firm, technology professional services provider, or enterprise cloud vendor
Proven track record managing client program portfolios exceeding 100 million dollars in total contract value or 50 million dollars in annual revenue, with direct ownership of margins, revenue realization, and delivery performance
Demonstrated experience leading and directing distributed, cross-functional delivery organizations of 50 to 200 or more professionals across onshore, nearshore, and offshore delivery centers
Extensive experience advising C-suite executives, board members, and steering committees, presenting strategic roadmaps, risk assessments, and executive-level program updates
Demonstrated track record stepping into distressed or troubled customer programs to realign scope, schedules, and commercials while rebuilding executive trust
Proven domain experience leading complex transformations within heavily regulated industries, such as Financial Services, Healthcare, or Public Sector
Proven ability to orchestrate multi-vendor ecosystems, software partners, and client internal teams across interdependent delivery milestones
Experience establishing comprehensive program governance frameworks, master delivery schedules, and dependency management systems
Expertise in commercial contracting, scope management, contract change control, and price negotiation
Proficiency in tracking program health and engineering performance using enterprise business intelligence tools, dashboards, and reporting systems
Project Management Professional (PMP) certification or Master's Certificate in Project Management
Bachelor's degree in Business, Engineering, Computer Science, or a related technical discipline

Preferred Skills and Experience

Experience implementing Agile frameworks, Scrum, Kanban, or DevSecOps practices within enterprise-scale service delivery
Experience managing diverse commercial contract structures, including Fixed-Price Milestone, Time and Materials, Managed Capacity, and Outcome-Based models
Familiarity with enterprise program governance and analytics platforms such as Power BI, Tableau, Jira Align, Clarity, or Microsoft Project
Working knowledge of hybrid multi-cloud migrations, data platforms, cybersecurity frameworks, and enterprise automation technologies
Experience leading contract renegotiations and commercial expansion with senior client stakeholders
Program Management Professional (PgMP) certification
PRINCE2 Practitioner certification
Certified Scrum Master (CSM) or SAFe Program Consultant (SPC) certification
Advanced executive education in organizational transformation, strategic leadership, or business management from an accredited institution

The compensation range for the position in the U.S. is $179,760 to $341,520 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:
California (San Francisco Bay Area): $215,640 to $409,800
California (All Other): $197,640 to $375,600
Colorado: $179,760 to $341,520
Massachusetts: $179,760 to $375,600
New York City: $215,640 to $409,800
Washington: $197,640 to $375,600
Washington DC: $197,640 to $375,600

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Equal Opportunity Employer (EOE) Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Explore around this job

Field: Operations and Management Sub-niche: Business operations and strategy All jobs at Kyndryl Jobs in Texas Jobs in Dallas, TX Dallas city guide Texas state guide Dallas County economy

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About the role

This is a Senior Level role in the Operations and Management field (Business operations and strategy) at Kyndryl. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

Does the pay work here? (estimate)

Gross salary a year Filing State income tax rate %

Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.

How to prepare and behave

This is editorial guidance, not information from the employer.

Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
Be honest about gaps; say what you did to learn and how fast you can close them.
Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
Send a short thank-you message within a day, mentioning one thing you discussed.
The listing mentions a remote or flexible location. Confirm with the employer whether remote work applies to your state: taxes, licensing and benefits can depend on where you live.

Know your rights as a candidate and an employee:

The city

The job is in Dallas, TX. Below is what the official statistics say about living and working there.

How Dallas compares. Among the 120 largest places in Texas, Dallas is #3 by population, #112 for homeownership (#1 = highest), #42 for remote work (#1 = most), #46 for college degrees (#1 = most). Its county, Dallas County, is #8 of 254 counties for average pay ($89,284).

The place in numbers

Dallas has 1,307,930 residents (ACS 2020–2024), about 4.3% of the population of Texas. It covers 340 square miles of land, which works out to roughly 3,850 people per square mile. The median age is 33.4, 6% younger than the state median (33.4 against 35.6).

Housing

The median gross rent is $1,472 a month (rent plus utilities), 5% above the state median ($1,472 against $1,403). Over a year that is 25.0% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $320,700, which is 4.5 times the median household income ($70,518). 42.4% of households own their home, 32% below the state average (42.4% against 62.6%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Dallas-Fort Worth-Arlington, TX metropolitan area has 4,049,800 jobs in the BLS wage survey, and the median pay across all occupations is $51,440 a year, about the same as the national median ($51,440 against $50,980). The biggest occupation groups are office and administrative support (490,190 jobs, median $47,080); transportation and material moving (423,430 jobs, median $44,570); management (379,320 jobs, median $128,140). The area is most specialised in computer and mathematical (1.4 times) and management (1.3 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($128,140) and computer and mathematical ($121,440). In 2026M09 the unemployment rate of Dallas County was 4.2%. 68.6% of residents aged 16 and over are in the labour force. The city lies in Dallas County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 66.6% drive alone, 2.1% use public transit, 2.1% walk, 15.8% work from home. 14.1% of workers commute 45 minutes or more, 17% below the state average (14.1% against 16.9%).

People and education

38.2% of adults aged 25 and over hold a bachelor's degree or higher, 13% above the state share (38.2% against 33.8%). 23.4% of residents were born outside the United States, 33% above the state share (23.4% against 17.6%). The poverty rate is 16.7%, 21% above the state rate (16.7% against 13.8%).

Climate

The warmest month is Aug, averaging 86°F (30.1°C), and the coolest is Jan at 44°F (6.4°C). About 921 mm (36 inches) of precipitation falls in a year; May is the wettest month (116 mm) and Jul the driest (55 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Mesquite (11 miles, similar rent); Garland (11 miles, rent 11% higher); Farmers Branch (11 miles, rent 27% higher); Irving (13 miles, rent 10% higher). Rent differences are against Dallas; use the Compare tab to put any two cities side by side.

Full guide to Dallas →Texas guide All jobs in Dallas

Official links for Dallas

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

CITY Official statistics Source: U.S. Census Bureau, American Community Survey 2020–2024 5-year (via Census Reporter) · Data: ACS 2020–2024

Places within 50 miles (straight line) of Dallas, TX that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.

Sort:

Place ⇅	Distance from the job city ⇅	Median rent ⇅	Median home value ⇅	Median household income ⇅	Commute 45+ min ⇅	Rent as % of occupation pay ⇅	Open jobs there ⇅
Dallas, TX	0 mi	$1,472	$320,700	$70,518	14.1%	n/a	Jobs
Mesquite, TX	11 mi	$1,513	$245,700	$72,537	26.5%	n/a	—
Garland, TX	11 mi	$1,641	$270,800	$76,320	20.1%	n/a	—
Farmers Branch, TX	11 mi	$1,864	$364,600	$91,186	6.9%	n/a	—
Irving, TX	13 mi	$1,619	$315,600	$81,830	10.2%	n/a	Jobs
Richardson, TX	13 mi	$1,857	$431,400	$98,111	10.8%	n/a	—
Duncanville, TX	13 mi	$1,630	$255,500	$76,457	14.2%	n/a	—
Lancaster, TX	14 mi	$1,704	$246,300	$68,302	19.5%	n/a	—
DeSoto, TX	15 mi	$1,666	$319,400	$82,782	21.9%	n/a	—
Rowlett, TX	15 mi	$1,990	$368,800	$112,081	24.8%	n/a	—
Carrollton, TX	16 mi	$1,735	$381,000	$101,396	9.8%	n/a	Jobs
Sachse, TX	16 mi	$1,798	$406,200	$131,808	21.1%	n/a	—
Grand Prairie, TX	17 mi	$1,629	$295,500	$81,619	17.2%	n/a	—
Coppell, TX	18 mi	$2,022	$560,500	$146,235	9.3%	n/a	Jobs
Plano, TX	18 mi	$1,841	$465,900	$112,253	13.4%	n/a	Jobs
Cedar Hill, TX	18 mi	$1,993	$302,700	$101,909	21.5%	n/a	—
Euless, TX	19 mi	$1,690	$318,800	$82,167	13.2%	n/a	—
Forney, TX	19 mi	$1,828	$346,400	$104,112	29.9%	n/a	—
Grapevine, TX	20 mi	$1,863	$493,100	$111,376	8.3%	n/a	—
Rockwall, TX	21 mi	$1,947	$411,700	$115,580	32.6%	n/a	—

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:

Project management (207) Program management (144) Supply chain and logistics (293) Executive and general management (1271)

Distances

CITY Calculation (straight line) Source: U.S. Census Bureau Gazetteer (coordinates) · Data: 2024

How far Dallas, TX is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.

Sort:

From ⇅	Straight-line distance (miles) ⇅	Population of that city ⇅
Dallas, TX	0 mi	1,307,930
Fort Worth, TX	34 mi	963,194
Austin, TX	182 mi	979,539
Oklahoma City, OK	190 mi	697,125
Houston, TX	223 mi	2,328,253
San Antonio, TX	253 mi	1,479,835
Denver, CO	660 mi	718,877
Indianapolis, IN	762 mi	885,860
Chicago, IL	799 mi	2,711,226
Phoenix, AZ	887 mi	1,642,323
Jacksonville, FL	904 mi	977,670
Columbus, OH	912 mi	914,802
Charlotte, NC	927 mi	903,844
San Diego, CA	1,181 mi	1,389,526
Los Angeles, CA	1,249 mi	3,857,263
Philadelphia, PA	1,298 mi	1,579,706
New York, NY	1,371 mi	8,483,844
San Jose, CA	1,446 mi	990,138
San Francisco, CA	1,515 mi	830,235
Seattle, WA	1,681 mi	754,195

Nearby cities with open jobs (within 120 miles)

Sort:

City ⇅	Straight-line distance ⇅	Open jobs ⇅
Addison, TX	12 mi	49
Arlington, TX	22 mi	64
Allen, TX	23 mi	10
Fort Worth, TX	34 mi	263

The employer

Kyndryl is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

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FAQ

What is the Director, Complex Program Management job at Kyndryl?

A senior level role in operations and management (business operations and strategy) listed 4 days ago. The full description is on this page and on The Muse.

Where is this job?

Dallas, TX. A remote or flexible location is listed; confirm with the employer which states are accepted.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Dallas is $1,472 a month and median household income $70,518 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-11-04 (4 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse business operations and strategy jobs in Texas.

Sources and terms

Job data: The Muse public API (listing dated 2026-11-04). The job disappears from this site when it disappears from the source.
Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

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