Senior Director, Technical Product Management - AI Quality & Evaluation
Salesforce · Seattle, WA · Senior Level · Data, analytics and AI · posted yesterday
Salesforce · Chicago, IL · posted 9 days ago
By AtiveSite · Published 07/11/2026 · Updated 08/11/2026 · Every figure is linked to its source below.
| Employer | Salesforce |
|---|---|
| Location | Chicago, Illinois |
| Field | Operations and Management › Business operations and strategy |
| Level | Mid Level |
| Source category | Account Management |
| Posted | 2026-10-30 (9 days ago) |
| Work arrangement | On-site at the location listed |
| Pay | Not published in the source listing |
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Program & Project Management
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Who We Are
We're Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. Guided by our core values, we help companies across industries connect with customers in new ways. We empower our employees to be Trailblazers-growing their careers, driving innovation, and improving the state of the world.
Position Description
Salesforce Signature Success helps customers maximize the value of their Salesforce investment through proactive guidance, expert support, and a deeper level of partnership.
The CSM/ CRM Center of Excellence team supports the CSM &b CRM organization by coordinating priority initiatives, improving how teams work together, and helping deliver a consistent experience for our people and customers. The team partners with stakeholders across Customer Success, Offer Management, Cloud Success, Sales Strategy, and other functions.
We are seeking a collaborative, organized Program Manager (Level 7) reporting to the Senior Director, Strategic Programs & Governance. This person will coordinate and deliver cross-functional programs, build strong relationships, and translate evolving business needs into practical plans and clear communications.
Initial Program Focus: M&A Pooled CSM Community
The initial priority for this role will be helping establish and support a new M&A pooled Customer Success Manager (CSM) team. This community will bring together CSMs joining Salesforce through acquisitions who are not aligned to the existing global field operating units (OUs).
As the community lead, the Program Manager will help create a welcoming, connected, and effective experience for these CSMs. Working with the team's leadership and cross-functional partners, they will help inform on onboarding and enablement touch points, establish community communications and operating rhythms, surface common needs and feedback, and help connect team members with the right Salesforce resources and partners. The role will help shape and improve this new program as it develops, while also supporting other strategic programs over time.
Responsibilities
• Coordinate the planning and day-to-day execution of assigned Account Success programs, including milestones, deliverables, communications, and follow-up actions.
• Serve as community lead for the new M&A pooled CSM team, helping foster connection, knowledge sharing, and a sense of belonging across acquired teams.
• Partner with team leadership and stakeholders to support onboarding, enablement, community sessions, and recurring engagement activities.
• Help establish practical processes, communication channels, and operating rhythms for the community; document resources and ways of working.
• Gather input from CSMs and partners, identify common challenges, and recommend incremental improvements to the community experience.
• Work with cross-functional teams to clarify goals, responsibilities, timelines, and next steps.
• Track program progress, participation, feedback, and relevant measures of success; flag risks or dependencies and coordinate resolutions.
• Prepare clear updates, meeting materials, and presentations for team leaders and stakeholders.
• Support the investigation and resolution of operational issues by connecting the right partners and tracking follow-through.
• Contribute to other Account Success priorities and special projects as business needs evolve.
Required Skills and Experience
• Experience coordinating programs, projects, operations, employee communities, or cross-functional initiatives from planning through execution.
• Strong organizational skills and ability to manage multiple workstreams, deadlines, and details.
• Clear written and verbal communication skills, with the ability to tailor updates to different audiences.
• Ability to build positive working relationships with colleagues across teams, roles, and backgrounds.
• Collaborative problem-solving skills, sound judgment, and willingness to seek guidance or escalate issues when appropriate.
• Comfort working in an evolving environment, asking questions, and bringing structure to developing processes.
• Ability to gather feedback or basic program data, identify patterns, and suggest practical improvements.
• Experience facilitating meetings, coordinating stakeholders, and preparing concise presentations or program updates.
• A community-minded, inclusive, service-oriented approach and genuine interest in helping colleagues succeed.
Preferred Qualifications
• Experience supporting Customer Success, post-acquisition integration, onboarding, enablement, or employee community programs.
• Familiarity with Salesforce products, organizational structures, or Customer Success practices.
• Working knowledge of Google Workspace, Slack, CRM tools, and project-tracking tools, or ability to learn them quickly.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Field: Operations and Management Sub-niche: Business operations and strategy All jobs at Salesforce Jobs in Illinois Jobs in Chicago, IL Chicago city guide Illinois state guide Cook County economy
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This is a Mid Level role in the Operations and Management field (Business operations and strategy) at Salesforce. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.
We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.
Estimate for a wage earner: 2026 federal brackets and standard deduction (IRS), Social Security 6.2% up to $184,500, Medicare 1.45% (+0.9% above $200,000 single / $250,000 married), and a state rate you set; set your own state tax rate. It ignores credits, pre-tax deductions, local taxes and benefits. Sources: IRS: tax year 2026 inflation adjustments · SSA wage base per Federal Register notice 2025-19763.
This is editorial guidance, not information from the employer.
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The job is in Chicago, IL. Below is what the official statistics say about living and working there.
How Chicago compares. Among the 100 largest places in Illinois, Chicago is #1 by population, #96 for homeownership (#1 = highest), #87 for long commutes (#1 = fewest), #22 for remote work (#1 = most). Its county, Cook County, is #2 of 102 counties for average pay ($86,931).
Chicago has 2,711,226 residents (ACS 2020–2024), about 21.4% of the population of Illinois. It covers 228 square miles of land, which works out to roughly 11,904 people per square mile. The median age is 35.8, 8% younger than the state median (35.8 against 39.0).
The median gross rent is $1,440 a month (rent plus utilities), 13% above the state median ($1,440 against $1,274). Over a year that is 22.2% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $334,100, which is 4.3 times the median household income ($77,902). 46.0% of households own their home, 31% below the state average (46.0% against 67.1%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.
The Chicago-Naperville-Elgin, IL-IN metropolitan area has 4,513,280 jobs in the BLS wage survey, and the median pay across all occupations is $54,720 a year, 7% above the national median ($54,720 against $50,980). The biggest occupation groups are office and administrative support (488,940 jobs, median $48,840); transportation and material moving (484,580 jobs, median $45,920); management (404,010 jobs, median $131,890). The area is most specialised in management (1.2 times) and transportation and material moving (1.2 times), where the share of workers is above the national share. The best-paying groups with at least 5,000 jobs are management ($131,890) and legal ($112,440). In 2026M09 the unemployment rate of Cook County was 4.7%. 67.5% of residents aged 16 and over are in the labour force. The city lies in Cook County; its jobs, pay by industry and GDP are on the county page.
Among workers, 44.8% drive alone, 17.7% use public transit, 5.8% walk, 21.0% work from home. 27.5% of workers commute 45 minutes or more, 39% above the state average (27.5% against 19.7%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.
44.3% of adults aged 25 and over hold a bachelor's degree or higher, 17% above the state share (44.3% against 37.9%). 20.9% of residents were born outside the United States, 42% above the state share (20.9% against 14.8%). The poverty rate is 16.8%, 43% above the state rate (16.8% against 11.8%).
The warmest month is Aug, averaging 73°F (22.6°C), and the coolest is Jan at 28°F (-2.5°C). About 981 mm (39 inches) of precipitation falls in a year; May is the wettest month (117 mm) and Jan the driest (48 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.
Closest cities in this guide: Cicero (4 miles, rent 20% lower); Berwyn (5 miles, rent 16% lower); Oak Park (6 miles, rent 11% higher); Burbank (8 miles, rent 12% lower). Rent differences are against Chicago; use the Compare tab to put any two cities side by side.
Full guide to Chicago →Illinois guideAll jobs in Chicago
These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.
Places within 50 miles (straight line) of Chicago, IL that have a guide, with what living there costs. No pay estimate is shown because the title did not match one occupation.
| Place ⇅ | Distance from the job city ⇅ | Median rent ⇅ | Median home value ⇅ | Median household income ⇅ | Commute 45+ min ⇅ | Rent as % of occupation pay ⇅ | Open jobs there ⇅ |
|---|---|---|---|---|---|---|---|
| Chicago, IL | 0 mi | $1,440 | $334,100 | $77,902 | 27.5% | n/a | Jobs |
| Cicero, IL | 4 mi | $1,154 | $249,400 | $70,842 | 20.3% | n/a | — |
| Berwyn, IL | 5 mi | $1,215 | $299,800 | $78,408 | 21.3% | n/a | — |
| Oak Park, IL | 6 mi | $1,593 | $465,500 | $110,820 | 28.9% | n/a | — |
| Burbank, IL | 8 mi | $1,265 | $275,700 | $80,116 | 26.7% | n/a | — |
| Elmwood Park, IL | 9 mi | $1,334 | $339,300 | $91,955 | 31.4% | n/a | — |
| Oak Lawn, IL | 9 mi | $1,335 | $281,200 | $83,911 | 27.4% | n/a | — |
| Melrose Park, IL | 10 mi | $1,176 | $275,800 | $66,189 | 16.8% | n/a | — |
| Elmhurst, IL | 14 mi | $1,975 | $545,400 | $149,644 | 24.5% | n/a | — |
| Skokie, IL | 14 mi | $1,552 | $387,200 | $95,337 | 21.0% | n/a | — |
| Evanston, IL | 14 mi | $1,762 | $481,200 | $96,434 | 21.6% | n/a | — |
| Park Ridge, IL | 15 mi | $1,537 | $551,200 | $142,986 | 22.2% | n/a | — |
| Niles, IL | 15 mi | $1,336 | $358,700 | $75,274 | 17.9% | n/a | — |
| Westmont, IL | 15 mi | $1,533 | $379,100 | $88,090 | 17.1% | n/a | — |
| Morton Grove, IL | 15 mi | $2,164 | $389,100 | $111,116 | 21.8% | n/a | — |
| Oak Forest, IL | 16 mi | $1,328 | $255,100 | $91,990 | 27.3% | n/a | — |
| Wilmette, IL | 17 mi | $1,978 | $810,600 | $190,662 | 32.6% | n/a | — |
| Lombard, IL | 17 mi | $1,948 | $335,700 | $100,362 | 16.2% | n/a | — |
| Downers Grove, IL | 18 mi | $1,656 | $449,800 | $115,114 | 20.8% | n/a | — |
| Des Plaines, IL | 18 mi | $1,606 | $335,600 | $97,875 | 18.6% | n/a | — |
We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:
Project management (207) Program management (144) Supply chain and logistics (293) Executive and general management (1271)
How far Chicago, IL is from the 20 largest US cities, in straight-line miles (not driving distance). Click a column to sort.
| From ⇅ | Straight-line distance (miles) ⇅ | Population of that city ⇅ |
|---|---|---|
| Chicago, IL | 0 mi | 2,711,226 |
| Indianapolis, IN | 164 mi | 885,860 |
| Columbus, OH | 277 mi | 914,802 |
| Charlotte, NC | 589 mi | 903,844 |
| Philadelphia, PA | 667 mi | 1,579,706 |
| Oklahoma City, OK | 688 mi | 697,125 |
| New York, NY | 718 mi | 8,483,844 |
| Dallas, TX | 799 mi | 1,307,930 |
| Fort Worth, TX | 820 mi | 963,194 |
| Jacksonville, FL | 862 mi | 977,670 |
| Denver, CO | 909 mi | 718,877 |
| Houston, TX | 937 mi | 2,328,253 |
| Austin, TX | 974 mi | 979,539 |
| San Antonio, TX | 1,048 mi | 1,479,835 |
| Phoenix, AZ | 1,445 mi | 1,642,323 |
| San Diego, CA | 1,724 mi | 1,389,526 |
| Seattle, WA | 1,732 mi | 754,195 |
| Los Angeles, CA | 1,749 mi | 3,857,263 |
| San Jose, CA | 1,832 mi | 990,138 |
| San Francisco, CA | 1,885 mi | 830,235 |
| City ⇅ | Straight-line distance ⇅ | Open jobs ⇅ |
|---|---|---|
| Arlington Heights, IL | 24 mi | 10 |
| Deerfield, IL | 24 mi | 2 |
| Hoffman Estates, IL | 28 mi | 2 |
| Aurora, IL | 32 mi | 3 |
| Wauwatosa, WI | 87 mi | 1 |
| Holland, MI | 103 mi | 2 |
| Kalamazoo, MI | 112 mi | 2 |
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A mid level role in operations and management (business operations and strategy) listed 9 days ago. The full description is on this page and on The Muse.
Chicago, IL.
Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.
The listing does not publish pay, and we could not match the title to one official occupation.
Median rent in Chicago is $1,440 a month and median household income $77,902 (ACS 2020–2024).
It was posted on 2026-10-30 (9 days ago). Jobs older than 90 days are not shown.
Yes: browse business operations and strategy jobs in Illinois.
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