Field Operations Manager

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-10-20

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

**This is a fully in-person position with the expectation that you will be onsite 4-5 days per week**

What You’ll Do:

• Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

Who You Are:

• is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

  As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

  **This is a fully in-person position with the expectation that you will be onsite 5 days per week**

  What You’ll Do:

  • Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
  • Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
  • Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
  • Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
  • Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
  • Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

  Who You Are:

  • Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
  • Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
  • Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
  • Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
  • Mission driven, motivated by expanding access to transportation and improving how communities move.
  • Based in the Bay Area area, ready to be onsite 4–5 days a week.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $70,000-$75,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching

Ready to join the ride? 

Via is an equal opportunity employer.

Explore around this job

Field: Operations and Management Sub-niche: Business operations and strategy All jobs at Via Jobs in California Jobs in Cupertino, CA Cupertino city guide California state guide Santa Clara County economy

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About the role

This is a Senior Level role in the Operations and Management field (Business operations and strategy) at Via. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

We could not match this job title to one occupation in the official wage statistics, so no pay estimate is shown. Pay is not in the source listing; ask the employer for the range and compare in the 240 job niches.

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How to prepare and behave

This is editorial guidance, not information from the employer.

• Read the whole description and match your examples to its requirements; use the same words the posting uses where they are true for you.
• Research the employer before the interview: what it does, who its customers are and recent news; prepare two or three questions about the work.
• Arrive early (or log in early for a video call), dress one step above the daily dress code, and test your camera and audio beforehand.
• Answer with short stories: the situation, what you did and the result. Give numbers when you have them and never invent them.
• Be honest about gaps; say what you did to learn and how fast you can close them.
• Ask about the team, the first 90 days, how success is measured and the schedule; do not open with salary and time off.
• When pay comes up, know the market range for the occupation and your lowest acceptable offer before you answer; ask for the full package in writing.
• Send a short thank-you message within a day, mentioning one thing you discussed.

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• U.S. Equal Employment Opportunity Commission: prohibited employment practices
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The city

The job is in Cupertino, CA. Below is what the official statistics say about living and working there.

How Cupertino compares. Among the 145 largest places in California, Cupertino is #125 by population, #5 for college degrees (#1 = most), #140 for rent (#1 = cheapest), #6 for household income (#1 = highest). Its county, Santa Clara County, is #1 of 58 counties for average pay ($197,043).

The place in numbers

Cupertino has 58,566 residents (ACS 2020–2024), about 0.1% of the population of California. It covers 11 square miles of land, which works out to roughly 5,165 people per square mile. The median age is 41.7, 10% older than the state median (41.7 against 37.9).

Housing

The median gross rent is $3,501 a month (rent plus utilities), 72% above the state median ($3,501 against $2,036). Over a year that is 17.9% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is above $2 million (the ACS reports $2,000,001 as its highest value, so the true median is higher), which is at least 8.5 times the median household income ($234,707); a ratio above 5 usually means buying is out of reach without savings or a second income. 60.6% of households own their home, 9% above the state average (60.6% against 55.9%).

Work and pay

The San Jose-Sunnyvale-Santa Clara, CA metropolitan area has 1,134,970 jobs in the BLS wage survey, and the median pay across all occupations is $84,050 a year, 65% above the national median ($84,050 against $50,980). The biggest occupation groups are computer and mathematical (149,970 jobs, median $186,320); management (115,110 jobs, median $210,750); business and financial operations (94,210 jobs, median $125,240). The area is most specialised in computer and mathematical (3.9 times) and architecture and engineering (2.5 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($210,750) and legal ($195,190). In 2026M09 the unemployment rate of Santa Clara County was 4.2%. 62.9% of residents aged 16 and over are in the labour force. The city lies in Santa Clara County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 58.3% drive alone, 0.9% use public transit, 2.5% walk, 31.8% work from home. 9.1% of workers commute 45 minutes or more, 53% below the state average (9.1% against 19.4%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.

People and education

82.2% of adults aged 25 and over hold a bachelor's degree or higher, 122% above the state share (82.2% against 37.1%). 55.0% of residents were born outside the United States, 104% above the state share (55.0% against 27.0%). The poverty rate is 4.1%, 66% below the state rate (4.1% against 12.0%).

Climate

The warmest month is Aug, averaging 68°F (19.8°C), and the coolest is Jan at 47°F (8.3°C). About 510 mm (20 inches) of precipitation falls in a year; Dec is the wettest month (114 mm) and Jul the driest (0 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Saratoga (4 miles, similar rent); Los Altos (4 miles, similar rent); Sunnyvale (5 miles, rent 13% lower); Santa Clara (5 miles, rent 14% lower). Rent differences are against Cupertino; use the Compare tab to put any two cities side by side.

Full guide to Cupertino →California guideAll jobs in Cupertino

Official links for Cupertino

• Official website of Cupertino: cupertino.gov/Your-City/Explore-Cupertino
• Census Bureau data profile for Cupertino
• Official website of Santa Clara County: santaclaracounty.gov
• Official state website: ca.gov
• BLS Economy at a Glance: California

These links go to official sources and open in a new window. The first one is the government's or company's own site as listed in Wikidata (property "official website"); check it before relying on it.

Where to live

The job city has no coordinates we can place on the map, so no housing comparison is shown. Use the 250 largest cities table to compare rent and income.

Career paths

We could not match this title to one occupation, so here are the other sub-niches in Operations and Management, where your skills may carry over:

Project management (207) Program management (144) Supply chain and logistics (293) Executive and general management (1271)

Distances

This job has no single city we can place on the map (remote, flexible or unmatched location), so no distance table is shown. Browse all Operations and Management jobs with distances from any of the 20 largest cities.

The employer

Via is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Via

Similar jobs

Same sub-niche: Business operations and strategy

All Business operations and strategy jobs → · All Operations and Management sub-niches →

FAQ

What is the Field Operations Manager job at Via?

A senior level role in operations and management (business operations and strategy) listed 20 days ago. The full description is on this page and on The Muse.

Where is this job?

Cupertino, CA.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Cupertino is $3,501 a month and median household income $234,707 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-10-20 (20 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse business operations and strategy jobs in California.

Sources and terms

• Job data: The Muse public API (listing dated 2026-10-20). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)