Senior Developer - ServiceNow

The job

LIVE Live feed (private-sector employer) Source: The Muse public API · Data: listed 2026-10-30

Job description

Eaton's Corporate Information Technology team is seeking a Senior Developer to support our ServiceNow platform. This position can be based at one of our US IT hubs including Beachwood, OH, Menomonee Falls, WI, Moon Township, PA, Raleigh, NC, or Houston, TX. Candidates must be local and commutable to these offices, as relocation assistance is not available. Minimal travel is expected (~10%).

The expected annual salary range for this role is $113000 - $165000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

The Specialist - IT Senior Developer for the ServiceNow team will drive and support design, DevOps, technical strategy, and delivery of solutions for strategically aligned projects, applying best practices and pattern standards as a ServiceNow SME. Responsibilities include leading technical activities across complex business sectors, designing secure and scalable architectures, and translating functional needs into actionable results aligned with customer expectations and IT governance. The role also involves defining and presenting solutions to technology leaders and executives globally. The candidate must demonstrate strong IT process knowledge, technical acumen, and business insight, with proven ability to simplify complex technical solutions. Experience with Generative and Agentic AI is essential to enhance automation, decision-making, and intelligent service delivery within the ServiceNow ecosystem.

Key responsibilities include:
• Drives the technical delivery of solutions from initiation through development, validation, go-live and user adoption.
• Collaborate with the Architect, Functional Analyst and ensuring that Solution Architectures are in alignment with the overall strategy.
• Partnering across technical teams including Platform, FAs, and support teams to deliver business results and value through projects.
• Provide solution expertise and architecture guidance for ServiceNow applications across all sectors.
• This candidate responsible for defining the DevOps workflow and Agile for ServiceNow applications and improve efficiency and proficiency of team.
• Collaborate with the customer and architect to establish processes and advancing ServiceNow capability / usability centered on delivering solutions that balance strategic and customer driven needs.
• Provides guidance / support locally within the region and globally as required to guide and troubleshoot complex problems in a timely manner.
• Regularly communicates and reinforces status, prioritization and timing back to project, program and organizational leaders of critical success measures, issues, and mitigation strategies.
• Responsible for process, standards, governance and performance of the shared structures and technical environments.
• Has a good understanding of the technical platforms, applications, and tools currently utilized at Eaton
• Ability to drive projects with broad scope of deployment, including sector and/or region
• Drives decisions and deliverables within team
• Negotiate small to moderate scale vendor SOW
• Architect, design and lead solutions for global processes for various functional organizations
• Create development standards and promote modularization and reuse of code
• Contribute to creation of policies, standard approaches and techniques
• Be aware of industry automation trends, understand Eaton business and accordingly contribute in selecting business cases, develop prototypes and Proofs of Concept
• Out of the box thinking, to identify and work around process design
• Develop foundational capabilities for automation development and support at Eaton
• Collaborate with business and development teams to drive robust testing methodologies
• Work within operational and performance metrics to drive continuous improvement.

Qualifications:

Basic Requirements:
• Bachelor's degree from an accredited institution
• Minimum 8 years of professional experience
• Minimum 5 years of experience in design, development, implementation and administration of ServiceNow application.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred:
• Minimum 8 years of experience in ServiceNow development
• Experience within a multinational, matrixed organization
• Bachelor's or advanced degree in a technical discipline such as Comp Sci / Mathematics / Engineering

Skills:

• Must have knowledge in ServiceNow ITSM, Asset (HAM/SAM), Core Platform, Discovery, HRSD, SPM, CSDM, CMDB, ServiceNow scripting (Glide), ITIL, MID Servers; plus Flow Designer, IntegrationHub, ATF
• Additionally REST APIs, Oracle/SQL, Apigee, Agile/Scrum
• Strong programming and scripting experience with JDK, JSP, HTML, JavaScript
• Must have experience with REST interfaces and OAuth2/JWT security
• Build agentic workflows that orchestrate remediation using catalog items, Playbooks, Flows/Subflows, Scripted REST APIs; ensure change control and observability
• Experience in process consulting, problem definition, and design/detailing of processes
• Exposure and experience implementing ServiceNow upgrade projects
• Preferred basic knowledge of SQL
• Preparation of technical specification documents
• Lead technical solution design based on engineering and business requirements related to ServiceNow
• Hands on with ServiceNow Generative AI stack: Now Assist (ITSM/HRSD/CSM/Creator), Generative AI Controller, AI Search (incl. Sensitive Data Handler) and EVAM configuration; ability to ground outputs in KB/CSDM/CMDB data and enforce data minimization
• Experience configuring/extending Virtual Agent with GenAI (conversational catalog items, summarization, action recommendations) and retrieval augmented patterns over knowledge articles and records
• Agentic AI: design, orchestrate, and govern ServiceNow agents (OOTB and custom) for use cases like incident trend analysis, problem investigation, and next best action; implement supervisor/worker multi agent patterns and instrument telemetry, guardrails, and safe fallbacks
• AI governance and risk: register AI assets, route approvals, and manage controls in AI Governance/Control Tower; apply guardrails for identity propagation, PII handling, audit logging (SIEM), and regulatory mapping (EU AI Act, NIST AI RMF)
• Test automation with ATF (including GenAI assisted test generation); define A/B tests and success metrics for AI features (quality, deflection, MTTR, adoption)
• Experience integrating LLM endpoints via GenAI Controller/IntegrationHub (e.g., Azure OpenAI), securing secrets/proxies, and aligning with enterprise guardrails

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

The application window for this position is anticipated to close on 10/26/26.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Explore around this job

Field: Technology Sub-niche: Software engineering All jobs at Eaton Jobs in North Carolina Jobs in Raleigh, NC Raleigh city guide North Carolina state guide Wake County economy

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About the role

This is a Senior Level role in the Technology field (Software engineering) at Eaton. Senior roles usually expect substantial experience, ownership of results and often the ability to guide others.

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How to prepare and behave

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The city

The job is in Raleigh, NC. Below is what the official statistics say about living and working there.

How Raleigh compares. Among the 100 largest places in North Carolina, Raleigh is #2 by population, #20 for remote work (#1 = most), #22 for college degrees (#1 = most), #75 for rent (#1 = cheapest). Its county, Wake County, is #4 of 100 counties for average pay ($76,807).

The place in numbers

Raleigh has 481,031 residents (ACS 2020–2024), about 4.5% of the population of North Carolina. It covers 151 square miles of land, which works out to roughly 3,187 people per square mile. The median age is 34.7, 11% younger than the state median (34.7 against 39.1).

Housing

The median gross rent is $1,572 a month (rent plus utilities), 28% above the state median ($1,572 against $1,228). Over a year that is 22.1% of the median household income. US housing guidance treats housing as affordable when it takes 30% of income or less, so the typical household is under that line. The median home value is $415,800, which is 4.9 times the median household income ($85,395). 50.8% of households own their home, 24% below the state average (50.8% against 66.6%). A low ownership share points to a rental-heavy market with more apartments and shorter stays.

Work and pay

The Raleigh-Cary, NC metropolitan area has 743,120 jobs in the BLS wage survey, and the median pay across all occupations is $51,990 a year, about the same as the national median ($51,990 against $50,980). The biggest occupation groups are office and administrative support (79,180 jobs, median $47,310); sales and related (74,800 jobs, median $42,450); food preparation and serving related (66,380 jobs, median $30,480). The area is most specialised in computer and mathematical (1.7 times) and life, physical, and social science (1.5 times), where the share of workers is well above the national share. The best-paying groups with at least 5,000 jobs are management ($132,650) and computer and mathematical ($107,760). In 2026M09 the unemployment rate of Wake County was 2.8%. 70.8% of residents aged 16 and over are in the labour force. The city lies in Wake County; its jobs, pay by industry and GDP are on the county page.

Getting around

Among workers, 62.3% drive alone, 1.4% use public transit, 1.6% walk, 25.8% work from home. 9.0% of workers commute 45 minutes or more, 35% below the state average (9.0% against 13.9%). Remote work is more common than in the state as a whole, which widens the set of employers a resident can work for without moving.

People and education

54.0% of adults aged 25 and over hold a bachelor's degree or higher, 51% above the state share (54.0% against 35.6%). 13.8% of residents were born outside the United States, 52% above the state share (13.8% against 9.1%). The poverty rate is 11.9%, 9% below the state rate (11.9% against 13.0%).

Climate

The warmest month is Jul, averaging 80°F (26.7°C), and the coolest is Jan at 38°F (3.4°C). About 1,187 mm (47 inches) of precipitation falls in a year; Aug is the wettest month (127 mm) and Jan the driest (72 mm). These values come from NASA satellite-based climatology on a grid of about 50 km, so they describe the wider area, not a weather station in the city.

Nearby cities to compare

Closest cities in this guide: Knightdale (9 miles, rent 6% higher); Garner (10 miles, similar rent); Cary (11 miles, rent 11% higher); Morrisville (11 miles, rent 18% higher). Rent differences are against Raleigh; use the Compare tab to put any two cities side by side.

Full guide to Raleigh →North Carolina guideAll jobs in Raleigh

Official links for Raleigh

• Official website of Raleigh: raleighnc.gov
• Census Bureau data profile for Raleigh
• Official state website: nc.gov
• BLS Economy at a Glance: North Carolina

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Where to live

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Career paths

We could not match this title to one occupation, so here are the other sub-niches in Technology, where your skills may carry over:

Cybersecurity (366) Data, analytics and AI (1991) Cloud, IT and infrastructure (504) Product management (412)

Distances

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The employer

Eaton is the employer in this listing. See all its open jobs here →

We do not hold headcount or revenue for this employer. Check its careers site and, if it is listed on a stock exchange, its public filings (SEC EDGAR search).

What it is like to work at a company (culture, schedules, benefits) is not in the source data, so we do not describe it. Read the description and ask the questions under "How to prepare".

Other open jobs at Eaton

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Same sub-niche: Software engineering

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FAQ

What is the Senior Developer - ServiceNow job at Eaton?

A senior level role in technology (software engineering) listed 10 days ago. The full description is on this page and on The Muse.

Where is this job?

Raleigh, NC.

How do I apply?

Use the "View this job and apply on The Muse" button. AtiveSite does not receive applications.

How much does it pay?

The listing does not publish pay, and we could not match the title to one official occupation.

What is the cost of living there?

Median rent in Raleigh is $1,572 a month and median household income $85,395 (ACS 2020–2024).

How old is this listing?

It was posted on 2026-10-30 (10 days ago). Jobs older than 90 days are not shown.

Are there similar jobs?

Yes: browse software engineering jobs in North Carolina.

Sources and terms

• Job data: The Muse public API (listing dated 2026-10-30). The job disappears from this site when it disappears from the source.
• Wages and projections: BLS OEWS (May 2025) and Employment Projections 2025–35.
• City and county figures: Census Bureau ACS 2020–2024, BEA, BLS QCEW and LAUS, NASA POWER climatology; distances from Census Gazetteer coordinates.

AtiveSite is not affiliated with or endorsed by The Muse, the employer or any government agency, and does not process applications. Verify every detail with the employer before acting.

Sources

• BLS OEWS (wages and employment by occupation, May 2025)
• BLS Employment Projections 2025–35
• BLS Local Area Unemployment Statistics
• BLS JOLTS
• BLS State and Metro Area Employment
• Census Bureau American Community Survey (via Census Reporter)
• BEA GDP by state and Regional Price Parities
• IRS 2026 tax adjustments
• U.S. Department of Labor, minimum wage by state
• Tax Foundation state income tax rates 2026
• USAJOBS
• USCIS
• U.S. Department of State, visas
• NASA POWER climatology
• GeoNames / Census Gazetteer (coordinates)