At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Your role
Step into the engine room of enterprise technology, where every decision you make can shape how a customer's systems perform today - and scale for tomorrow. You'll dive deep into complex infrastructure environments, solving challenging technical problems, designing seamless integrations and ensuring systems run reliably at every level. Your expertise across networks, endpoints and mainframes, paired with a knack for logical problem-solving and clear documentation, will guide projects from concept to execution. Your solutions will make a real impact that customers notice and remember.
In this role, you'll balance hands-on delivery with long-term strategic planning. From analyzing issues and testing solutions to automating processes and integrating across platforms, your work will touch every layer of IT infrastructure. You'll collaborate with Architects, Technicians and Project Managers, gaining broad exposure and continuous opportunities to grow your skills and influence.
What you will do
Diagnose and resolve complex infrastructure issues across servers, networks, cloud platforms, and enterprise systems by identifying root causes and implementing effective solutions.
Design, deploy, and integrate end-to-end infrastructure solutions across hybrid cloud and on-premises environments to ensure seamless operations.
Automate workflows, processes, and system tasks to improve reliability, efficiency, scalability, and operational consistency.
Assess technical risks proactively and implement preventive measures to minimize disruptions and maintain business continuity.
Collaborate with cross-functional teams, including Architects, Project Managers, and technical specialists, to deliver successful project outcomes.
Lead infrastructure projects from planning through execution, ensuring high-quality delivery within agreed timelines and customer expectations.
Communicate technical solutions and architecture recommendations effectively to customers and stakeholders, building trust through measurable business impact.
Continuously expand expertise in cloud technologies, enterprise IT systems, and emerging technologies while pursuing professional certifications and career growth opportunities.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important-you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused-someone who prioritizes customer success in their work. And finally, you're open and borderless-naturally inclusive in how you work with others.
Required Skills
Strong experience in z/OS Systems Programming and Mainframe Platform Support.
Expertise in installation, configuration, maintenance, and administration of z/OS operating systems and associated platform components.
Hands-on experience with SMP/E for software installation, maintenance, and patch management.
Knowledge of Mainframe Systems Management, including system integrity, performance, and availability management.
Experience applying corrective and preventive maintenance, upgrades, and system configuration changes.
Proficiency in problem determination, root cause analysis, and platform-level technical issue resolution.
Experience supporting IPL planning, implementation, and recovery activities.
Working knowledge of Incident, Problem, and Change Management processes within enterprise environments.
Preferred Skills
Experience administering and supporting Mainframe ISV software products (e.g., BMC, Broadcom/CA, IBM tools).
Familiarity with configuration management, capacity planning, and performance tuning in z/OS environments.
Experience supporting audit, compliance, and testing activities for mainframe platforms.
Working knowledge of JES2/JES3, TSO/ISPF, SDSF, RACF, and other core z/OS subsystems.
Strong collaboration and communication skills with the ability to support cross-functional infrastructure, application, and operations teams.
Being You
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can Expect
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
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About the role
This is a Mid Level role in the Operations and Management field (Project management) at Kyndryl. Mid-level roles usually expect some years of relevant experience and the ability to work with limited supervision.
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What is the Mainframe Platform Support Specialist job at Kyndryl?
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